Delray Hyundai
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Customer Reviews of Delray Hyundai
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49 reviews
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Never go to this dealership
by Angry Hyundai owner on 02/01/2025If I could rate zero, I would! This place is horrible. No one answers the phone including the managers. no one will call me back. They have kept my car for days for what was a 2 hr repair. no explanation. I had three warning lights on… and the service manager actually told me not to get it repaired. it was ok and the car would be fine. I can't believe he told me to drive with 3 warning lights on! This is a horrible dealership. Never go here.The Worst experience ever at a dealership
by Aggrieved Buyer on 09/29/2024Awful experience. The worst I’ve ever had buying a car. Contract tactics and not to the buyers benefit. It was written by a lawyer for the dealership’s legal defense. You are presented with a blizzard of paperwork and requests to sign away… your right AFTER they take your $5000 deposit. Totally weighted against the buyer. My advice is don’t buy from this dealership. 👀Nooooo!
by Do not go here on 08/21/2024updated 08/28/2024My car was here for 6 days. I had to come in 3 (maybe 4) different times. I've spent a combined 8 hours in the waiting room. And a simple little recall part is still not done.Bad Customer Service
by Bryon Carter on 07/15/2024Delay Hyundai sold me a car with an overworked and overused battery that should’ve been replaced before i got the vehicle and it basically exploded in the car after it was smoking and also caused problems to the alternator. They refuse to… answer the phone or allow me to speak to a supervisor even after calling for over a week. Delray Hyundai also has failed to give me the appropriate paperwork to register and title my car and it’s been over 3 months now. The car effectively broke down before i could even register it and now no one seems to know how to answer the phone.Extra fees for purchasing lease car
by stanj on 06/04/2024I called Delray Hyundai Motors to determine the cost of purchasing my Sonata after my lease ended. I thought that I had an appointment with the finance department but wound up talking with a salesperson. The quote that was given to me… included an $899 dealer fee, an $899 bank fee and a residual price that was $792.60 higher than on my contract with Hyundai Motor Finance. The form that I received had a higher price compared to the residual price on the Hyundai lease. There were other assorted charges Another company, allowed to deal in Florida, gave me a total price that was $2700 plus lower than the dealer (+tag) to purchase my lease automobile. Hyundai Motor Finance Corporate was in contact with the dealer. The name of the other company, allowed to purchase the automobile was furnished by the Hyundai Finance Leasing office. The dealership never responded to the corporate office regarding my complaint. This dealership was sold several years ago. Getting a service appointment can take months. I recently went into the dealer because the check engine light was on. I had to leave the car for 2 days before I was told that the light simply had to be reset. I will never walk into this dealership again and would recommend that no one else does either. Below is a apportion of my correspondence with Hyundai Motor Finance Hyundai Motor Finance PO Box 20829, Fountain Valley, CA 92728-0829 Ph: 800.523.4030 Fax: 714.965.0520 “Your complaint regarding your account has been routed to my attention for investigation and response. While we are pleased to hear from loyal customers such as yourself, it is a concern to hear that we were unable to meet your needs in regard to this matter. Please accept our sincere apologies for any inconvenience you may have experienced. This letter is a written follow up to our conversation today 5/10/2024. As an indirect automotive finance company, Hyundai Motor Finance (HMF) is not related to Delray Hyundai. We can confirm when you purchase a lease from an affiliated dealer where you are paying cash or have your own financing the buyout should reflect what we provide as the buyout price plus official fees and taxes that the dealer remits to their government agency. Since the dealer is its own entity, we cannot force them to do anything different, at this time we encourage you to go to another Hyundai Dealership. We have provided feedback to Hyundai Motors America regarding your experience you can also file a case yourself at 1-800-633-5151. We do thank you for taking the time to contact us. Hyundai Motor Finance is committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced, and we will strive to improve our service in the future.”Deceitful!!
by MP on 02/24/2024I purchased a 2022 MDX type S from this dealership. I am out of state and the car was used as a demo by the dealership management. So I thought I was doing my due diligence by requested service paperwork and asking if vehicle had any… defects or scratches. I was told there is no service record and the car couldn’t be sold as “new” if there were any defects. I ran a carfax for my own piece of mind…..clean. Purchased the car and had it shipped to my state. When it arrived I noticed the paint on the rear lower bumper garnish was peeling. I discussed it with the shipper and he had it marked on his paperwork. I rechecked the dealer photos to see if I could see the paint peeling. Very difficult to see as it’s black paint on black plastic but sure enough it was there. I contacted the dealer and after a few conversations they agreed to pay for repair and I needed to get an estimate. Got an estimate, sent to dealer. They said to schedule work and they would reimburse me once the paid invoice was sent to them. A few months passed before work was complete as the Acura part was on back order. Throughout that time frame I kept them updated on the status of the part, I have the text chain. Work has been completed and I sent them the paid invoice. Over the last couple of months I can’t get a response from the manager I was dealing with regarding the issue. My first Acura purchase was is 2010, still own that car! This is not the kind of Acura service I am used to here at home!!Completely Incompetent and Unresponsive dealership
by Kim N Bregman on 02/17/2024Most incompetent dealership ever. Purchased a Genesis for cash on 1/15/24 and turned in a Jaguar on a lease. They NEVER terminated the lease and I was ACHd for the lease payment 3 days ago. We immediately reached out the Jaguar financial… to learned that they have no record of the lease ending. We then attempted to call our salesperson and left a message and sent an email. Called the next day and left another message for the financial office....we never received any response to our messages or emails. Followed up with Jaguar Financial yesterday late afternoon for guidance and was informed that they JUST received the lease termination from the dealership, however, they cannot credit back the lease payment and we have to get the monies back from Delray Hyundai . the only way I seem to get anyone's attention and response is to blow them up on social media...which they well deserve. Stay away from this dealership.....I plan on purchasing an electric Genesis in a year's time and will use another dealership for my business.....Alan Silverman and Team 5 stars
by JP on 02/17/2024Very happy with deal and the service we got, in and out no games. Hyundai Tucson in phantom black so sharp. Thanks again Alan.This company need to look at their communication and service
by ROEN500 on 01/16/2024I bought my Hyundai Elantra Hybrid on Dec 18 and it was only one key fob for the car and I was promised to get one in two weeks. I even got a signed document from the manager Trent McFarland. The sales person (Eduard Sargsyan) told me that… I needed to come in and program the key fob and it would be a quick task (max 2 hours) Someone called me from the service department in end of December and said that the key fob had arrived and I was scheduled to come in to the service department on Jan 3 at 8.30 to meet the service technician Eric Daniel for programming of the key fob. When I arrive, Eric had a bad attitude and said that I needed to leav the car the whole day. I responded that I was promised that it would be a quick job and he then kept on arguing and said that I could not make demand and said that I needed to leave his office. I have never experienced such a bad customer service from anyone. I called the sales person and asked him to fix the problem and I was rescheduled the next day with another service technician Yezenia De La Flor. I came and left the car 9AM and said that I needed it buy 2PM and she said that it would not be a problem. No one called me at 2 and I tried to reach the technician 5 times but she never called back. I went there at 4PM and no information was given to me. At 5PM she told me that they had not been able to find the key fob and I needed to come back when they had received the new ordered key fob. I was very disappointed that no one had called me during the day and that I had spent the day without my car for nothing. I missed a important business meeting for that. Now it has been 12 days since you ordered the key fob and I have still not heard from anyone The service department is not to be trusted and I was not given any compensation for the need to take the car 3 times to you for programming the key fob that was missing. Wasted 18 hours of my life to get zero results. Don't waste your time or your money on this place. Hours waiting on a return phone call, hours waiting for service. Someone needs to go back to the drawing board and fix your vehicle servicing system. Nobody answers their phone returns a text or returns a message. Their post sale service really stinks.Unprofessional, Slow and Evasive
by KB on 01/16/2024We just purchased a Genesis for CASH and it was the most convoluted car purchase we have ever experience. First the salesmen are vague and like to play a shell game with over promise and under deliver when they present the offer. The… said the could not deal off MSRP, but needed up doing so when we got up to leave and go to another dealer. Once we came to terms it took over an hour of sitting around before we could sit down with the 'finance manager'....that is a huge overstatement. The process is the most ass-backward way of doing business than i have ever experienced in my 45+ years in business. They ask you to initial that you have read and agree to ALL the purchase paperwork, included arbitration agreements, purchase docs and more, before they provide it to you to read. We went to pick up the car today because of the holiday we could not get a cashier's check and they stated that they NO LONGER has the window sticker to give us AND we had to insist on getting a copy of the paperwork we signed. They had NO INTENTION of giving it to us. Needless to say, we will NOT be back and will take the car to a different dealership for service. If we EVER purchase another Genesis it will not be from Delray Hyundai.....Don't use Sammy or Angelo unless you want a lot of BS.Don't take your car there
by Brian fawcett on 09/02/2023updated 09/11/2023The worst service possible from the service manager [non-permissible content removed] who just lies to your face and doesn't follow up. Good luck if you get any satisfaction from them in a timely fashionEmail feedback didn't work
by Alex on 06/21/2023I am writing to express my extreme disappointment with the lack of response and poor customer service I have encountered at your dealership. Despite my repeated attempts to contact your team through various channels, including emails and… online chat, I have not received any form of acknowledgment or assistance. For the past four weeks, I have been diligently using the email form on your website to reach out to your dealership. My intention was to ask a few questions about my Santa Fe warranty before scheduling maintenance. However, my emails have gone unanswered, leaving me frustrated and dissatisfied with the level of communication provided by your dealership. To seek resolution, I also tried engaging with your virtual assistant, Kate. Despite her promise to forward my questions to the service department, no progress was made, and my concerns were left unaddressed. Additionally, I attempted to contact the General Sales Manager, Enmanuel Vallejo, as well as the service staff directly, but unfortunately, I received no response. Understandably, as I am currently abroad and unable to make phone calls, I have relied on email and online channels to communicate with your dealership. However, the lack of response and assistance received thus far has left me feeling undervalued as a customer. To test the responsiveness of your dealership, I resorted to a rather unconventional method. I selected a random car from your inventory on your website and clicked on the "get quote" button, providing my email address and phone number. Surprisingly, within 10 seconds, I received an incoming call, text message, voice message, and email from your dealership expressing a willingness to speak with me. I promptly replied, stating that I was unable to speak at the moment and simply wished to communicate via chat about the warranty for my car. Unfortunately, as expected, I received no response whatsoever even after waiting for an entire week. I implore you to take immediate action to rectify this situation. It is imperative that your dealership improves its communication practices and promptly responds to customer inquiries. Every customer deserves to be heard and supported, regardless of their location or preferred method of communication.Go see Shawn Hossain
by Jamie Ducato on 04/25/2023I had the best experience, really that I've ever had out of all my past experiences dealing with dealerships, when I recently went into the Delray Hyundai dealership to help my husband purchase/finance a certified pre-owned vehicle. His… credit was not the best, and the car he was hoping to trade in to lower still had a lien on it. The salesmen were more than accomodating and extremely helpful in getting us an amazing trade-in value for his car. But I have to give major praise and thanks to the fianance manager assigned to help us get the deal approved and the paperwork signed, Mr. Shawn Hossain! Thank you so much for all your effort, care and attention in making this scary situation, nothing but pleasurable. We walked out feeling well informed, for once, and secure in all that we signed and were in for as far as our monthly payments agreed upon to finance the car. He seamlessly dealt with the DMV paperwork necessary and the financial institutions needed to get around his less than 'stellar' credit. I can not thank you again for all your help Shawn! Thank you, thank you, thank you, thank you!!Almost 10 hours to install 4 tires
by Roy Weiner on 12/27/2022STAY AWAY!! After the service manager and service director told me " We will get you right in and get you right out< come by 8:30 am. I was there at exactly 8:30 am. They kept lying to me that they were working on my car, however almost… 10 hours later it was done . 10 hours to put on 4 tires and an alignment. ARE YOU KIDDING ME!!!!! I lost a whole days work because of their lies. If they were truthful, I could have called my customers and rearranged my schedule as I am considerate to my customers unlike Joe the service manager and Robert the district manager who still hasn't returned any of my calls. Tier prices are much higher than any retail store out there but I expected that but I needed a service done so I just said ok. Do yourself a favor and stay away from this place. This is my 4th Sonata and will be my last. I even questioned if my tires were new. They don't look it.Did service customer service stop at to phone?
by Michael on 11/28/2022Here’s a quick review of my June 2022 visit to the Delray Hyundai Service Center. After inquiring about an oil change, I was directed to speak with (I believe his name was) Felipe. First impression: While waiting (only person in line), I… notice he provided “excellent customer service” on the phone. Wonderful. After he finished that call, he proceeded to make two more phone calls with excellent customer service. However, he never once acknowledged me (I was the only person standing three feet away). Just ignored me as if I were invisible. While Felipe appeared great with phone customer-service, it stopped there. Second impression: That behavior spoke volumes. In good conscience, will never use Delray Hyundai Service Center. Customer service acknowledgment matters for every customer, not just those on the phone.Price Gouge Central - Just Stay Away - Don't Deserve Your Business
by Just Say NO on 03/11/2022Another dealer Price Gouging ... Went to look at and lease a new car and mgmt came out with crazy additional costs. They won't even take off items that are not on the car and added after they arrive at the stealership. I asked the sales… manager to remove those items, paint protection, window etching (egregiously marked up) and he would not. I said, so you're just trying to get even More profit on top of the Added Markup And MSRP? He outright just said, Yes! I don't know who in their right mind would deal with a dealership (aka STEALership) that works like this. I know what's going on in the world & auto industry, I understand the supply/demand, but I also know there are other dealers in the US that are not doing these ridiculous tricks. Yes, it will take additional effort to work with them and to receive the car, but I will not be one that gets taken advantage of and urge others reading this to do your due diligence and find the other dealers who aren't looking to F you over just to make More Profit. The auto industry is seeing Record High Profits over the last year or so, now they are so greedy they don't care who they screw.Deceptive - Bait and Switch
by Monica on 09/04/2021On August 28, 2021, via the internet I inquired about a 2021 Hyundai Sonata Sel Plus. On August 29, 2021, I received a computer generated email from Paul Grossenbacher Ecommerce Sales Director and Serge Rossolyuk Internet Sales Manager… regarding my inquiry. Serge called me on August 31 and said he had the 2021 Hyundai Sonata Sel Plus-white with black interior and quoted me a price. I was excited and agreed to the price. He said the vehicle was being brought over from another dealer in a trade. We had more conversations, but they were about the wheels and ensuring this was the vehicle l inquired about and that he doesn't sell "my car"; I was excited. Since the white with black interior was difficult to find and this was an amazing price, I asked Serge several times throughout our communications if he was sure this was the Sonata I inquired about-each time getting more excited, and he said it was. I asked him to send me a Buyer's Order and he did. I then emailed him and asked him to send me pictures of the vehicle, but he didn't. I therefore called Serge and ask where were the pictures, and he said the vehicle was still on the truck, and he couldn't get any pictures. I told him I needed to see pictures and he said okay; the call ended. After about 15 to 30 minutes Serge text me pictures of a Hyundai Sonata Sel Plus; I thought it was the Sonata l had inquired about and the Sonata we had been taking about. About 20 minutes later Serge called me back and said he had put the wrong VIN on the Buyer's Order and was sending the correct one. Remember, Serg had previously told me, several times, this was the Sonata I had inquired about, but I had not checked the email he sent with the corrected vin number-naive me-too trusting. He never said anything had changed with the vehicle or pricing on the Buyer's Order. It was business as usual. Although it seemed like an amazing deal to me, my brother who I verbally gave the out-the-door price to on the 2021 Hyundai Sonata Sel Plus from the original Buyer's Order, he was suspicious. He asked me to emailed him the Buyer's Order. This prompted me to open the email with the revised Buyer's Order; sometimes I'm too trusting. Thank God I opened it because it was not the vehicle Serge and I had been discussing, what I agreed to or what I was excited about. It was a 2022 Hyundai Sonata Sel Plus with a $3,021 increase in the out-the-door price. How deceptive of Serge. I believe he never had the 2021 and that's the reason he didn't email the pictures when I asked. It is shameful that all my conversations with Serge, the initial Buyer's Order he emailed, the emails and text were lies and based on a bait and switch technique. I called Serge to tell him I was disappointed and the revised Buyer's Order he emailed was a no for me. I told him it was his error, and I should get the vehicle for the price in the original Buyer's Order. He never apologized. He said it was a later model and tried to talk about other features on the vehicle, but I stopped him and told him again the deal was no at that price. Serge said he could sell it for the original Buyer's Order but was adding $800, which I initially agreed to because the white with black interior has been difficult to find. He sent an revised Buyer's Order, but added $1,000 instead of $800. I therefore told him no and offered him a price that my credit was ready to distribute a check for. He text me and said his numbers did not change. What a rollercoaster of emotions, but in the end I stood my ground and walked away, figuratively, from the deal. My conversations, emails and text occurred with Serge on August 31 and September 1, 2021.Poor Customer Service
by B MacNeill on 05/07/2020I had my car repaired at the Delray Hyundai dealership. My engine was replaced (no fault of mine). It took 36 days to repair due to the parts not being available from Hyundai. I had to rent a car for the 36 days. Hyundai Pre-Owned… reimbursed for the required $350 that they offer on rentals. Per the Service Advisor at Delray Hyundai, and the contact from Hyundai Certified Pre-owned, the dealership/Hyundai would reimburse for the remainder of the bill which is approximately $825.00. To date I have not received the remainder of the monies owed me or even a return phone call to update me to the status of the check. Next week it will be 2 months since I got my car back!! I have called the Service Manager, many, many, many times in the past few weeks only to have to leave a message for him and not get a return call. This is NOT the dealership you want to service your car!!! They do not stand by their statements or promises!! The engine failure was not my fault and having to rent a car for 36 days was not my fault. The dealership has to step up to the plate and make this right. Also, just an fyi, when I picked up my car from the dealership the toll change that I kept in my closed middle compartment was stolen from the car... The Service Manager was made aware of this.honest, fair, sincere
by acuraowner13 on 03/10/2018Alan has been the best car salesman I have ever dealt with in my 18 years of leasing. He was honest, fair, sincere and knowledgeable. I hope never to have to work with anyone else.The least stressful car buying experience possible
by jph7 on 02/22/2017My mother-in-law needed to decide whether to buy out her Honda Accord lease. After researching the matter, I found that it would be far more sensible and economical to replace it with a Hyundai Sonata. During the course of my research, I… was contacted by Michael Shaevitz who very quickly got me the details I needed for my mother-in-law to commit to the new lease. As he was occupied with other customers upon our unscheduled arrival, we were directed to Jackie Angstadt, who I can't say enough good things about. She helped us plan the lease return of the Accord, and bent over backwards to make sure that the leasing process was done as rapidly as possible so we could avoid driving home in an upcoming storm. Rather than overwhelming my mother-in-law with too much information on the introduction to the car, at my request she customized all the electronic interfaces to her liking and let us get on our way. As a comparison, the leasing of the Accord took over 5 hours. The return of the Accord to Delray Honda AND the new lease processing -- courtesy of Jackie -- at Delray Hyundai took less than 90 minutes!!! I am happy to recommend Delray Hyundai and more specifically Jackie to anyone interested in a Hyundai.Wonderful Experience
by KellyMarcrum on 02/23/2016Roberto Alfaro, at Delray Hyundai, did a fantastic job guiding me through the buying/leasing process! He was honest, patient, and extremely helpful. He went above and beyond what most salesmen would have, to help me figure out my options… and make the smartest decision for my situation. He is extremely dependable! Not only would I return to Roberto Alfaro at Delray Hyundai for future auto needs but I will recommend him to all of my family, friends, and anyone needing a car!!
Hyundai Santa Fe
Hyundai Sonata
Hyundai Tucson
Hyundai Elantra
About our dealership
The dealership has stood behind their initial agreement. Apparently, Delray Acura was absorbed by Delray Hyundai and my issue was being handled while they were in the process of moving. That triggered the delay in response/payment.
by MP on 03/19/2024