Delray Hyundai
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Customer Reviews of Delray Hyundai
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49 reviews
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Great Buying Experience
by bwilliams12 on 09/05/2013updated 04/26/2025Liam M. was my salesman, he was very knowledgeable and friendly. The whole experience was very pleasurable.No Customer Service
by gmtsinger on 12/24/2011updated 04/26/2025Brian Singh, Service Manager and Kevin O'Neil,General Manager, need to take a class in customer service. They put the burden on the customer to prove their case and then wash their hands clean of it. I have a new 2012 Hyundai Veloster that… has issues with the wheel rims, ever since I brought the car in for Window Tinting. In my research, it looks like corrosion, however, all hyundai staff at Delray Hyundai and the warranty department say it is physical damage and won't honor the repair or replacement. They decide this based on a look and automatically say it is my fault. I know I did not create this issue. The rubber on the tires should be scraped as well, and they are clean on both tires. For all I know, they could have swapped my wheels while the car was in their hands for window filiming. I am a new Hyundai customer who has had an excellent reputation with Braman Honda for 13 years while they serviced my 1998 accord. I'm not a person who asks for something I'm not entitled to. Hyundai consumer affairs also keeps pushing the issue back to me. They are being penny wise and dollar foolish here. I feel horrible and they are forgetting that the reason they are in business is because of customers. Although I love the car, it will eventually need service and since I purchased the extended warranty, I must go to a Hyundai dealer for service and now I don't trust them. Is it the Hyundai culture to sell cars and then fight the customers when it comes time for service? Does Hyundai only care about car sales? I'm am starting to regret purchasing a Hyundai and would never recommend Delray Hyundai to anyone.Very unhappy with customer service
by flgrl on 12/22/2011updated 04/26/2025I have a 2009 Hyundai sante fe. The paint is chipping off in 4 places. I brought it to the service department to see if they would repaint it for me. They said no and it is not under the warranty which is 3 yrs. or 36,000 mil3s. My car has… 52. I researched my complaint and found that there are several unhappy customers regarding the integrity of the paint jobs. I would never recommend this service department to anyone. Instead of trying to make their customers satisfied ,they say they can't help you. I even called the Hyundai corporation.. They don't care either. Paint should not chip off a car after 2 yrs. Hyundai paint stinks!!!HORRID!!!!
by ihateacuras on 05/17/2011updated 04/26/2025Stole personal items from my car, Not customer friendly, difficult, obnoxious, they try to screw you, rude, gouging prices, from their lack of service to sales people just a horrid placeDon't bother.
by disappointed59 on 03/06/2012updated 04/26/2025These guys are the stereotype [non-permissible content removed] used car salesmen. Stay away. I called them in the morning around 9am to inquire about a specific vehicle. I told them that I would be driving nearly 150 miles to view the… vehicle and that I was interested in purchasing it. I asked them to email me the CarFax report as well. So I left the house and began driving, and when I received an email from them that didn't include the CarFax report, I called them back to tell them I was en route, and would they please send the CarFax report. An hour and a half later, I received the CarFax report as I was nearing their location, except it was for a vehicle that was a year older than the one I inquired about, a different model base, and had 40,000 more miles. Clearly, a huge difference at least they were from the same manufacturer in the same color. He pointed to it right outside his window and asked me if I wanted to go take a look at it. Not only was it the wrong car, but without having had the opportunity to review the CarFax I immediately noticed the hood was curled on the front right, the fender was dented in where it met the hood, and the bumper skirt had a panel gap up to one inch wide. I commented that it had been in an accident on the front right side, and his response was "Oh I see you got the CarFax! Well those guys did a really good job cleaning it up, you really can't tell it's been in an accident." I told him this wasn't the car I inquired about, and asked where the correct car was. Apparently, they had sold it about an hour earlier.Great Service and Sales
by Ememaustin on 07/25/2013updated 04/26/2025Came in for service and while my car was being looked at I met and talked to Sadko. He had no trouble convincing me that it was time to trade in my car instead of getting it fixed. He is a true gentleman and a pleasure to work with. I plan… on buying my next car from Sadko as well. Thanks for the fine work.Great buying experience
by Linda1836 on 09/14/2013updated 04/26/2025Fred P. is the best We have bought/ leased three cars from Delray Hyundai. Fred is personable, knowledgeable and caring. He is concerned about the needs of the people who visit his showroom. He is not the typical car salesperson that we… previously encountered. We are so pleased with Fred that we plan to return to the dealership as we have done now when the lease expires on one of our cars. Congratulations on your decision to have such a qualified salesperson on your staff
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