Customer Reviews of Mercedes-Benz of Delray
Review type:
Well worth the visit
Ghosted Instead of Negotiated—A Disappointing Experience
by Ash on 04/23/2025I reached out to Mercedes-Benz of Delray regarding a BMW M850i, and at first, my experience was promising. Joe Giordano responded promptly and answered all of my questions thoroughly, which I appreciated. However, when I sent him my… proposed offer, instead of professionally accepting or declining it, he simply stopped responding altogether. This sudden lack of communication significantly altered my impression of the dealership. A professional approach—whether accepting or countering an offer—is the bare minimum in customer service, especially when dealing with high-value purchases. Unfortunately, this interaction suggested their sales team doesn’t prioritize customer experience, leaving me disappointed. Based on this, I would be hesitant to do business with them and would advise others to approach with caution.Hello, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (561) 291-6095 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Well worth the visit
by Bernard Dayan on 04/10/2025Ive bought many cars Mercedes of Delray Beach made purchasing a car easy and simple. They are not pushy and don’t force you to purchase extras like they do at other dealerships. My salesman Benjamin S is a great guy to work with he knows… the product very well. We custom built my car and he guided me through the process and did not push all the extras. I just recently received my 6th car from them.Hi Bernard, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Delray!
Amg 63
by Vince on 04/09/2025They communicate well.Hello Vince, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
Got a great deal on a 2023 no one could beat
by Fencedes on 05/25/2024Great dealWe are pleased to hear you had such a positive experience with us, Fencedes! Don't hesitate to call us if you ever need anything. Be safe on the road!
Salesman
by Rick Lundy on 03/25/2024Very helpful over and above.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car not properly inspected by dealer
by Cesar Gutierrez on 03/09/2024Overall, when buying cars at Mercedes Benz Delray (my husband bought a Range Rover & I a BMW X5) service was quite good (Evelin & Alan) However, after a day of me driving my car, I found out windshield wipers were not working (under rain,… had to stop for an hour.) We contacted Alan (car seller) and he told us to take it to any BMW dealer because my car is under warranty. I took it and had to pay out of pocket because the wipers were not BMW original.. They had been replaced wrongly. Call dealership back talked to Alan who was supposed to call me back and never did.Now they don’t wanna admit their responsibility of not checking car properly before selling it.Hi Cesar, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Overall Good.
by Mginboca on 03/03/2024I would request a different sales person next time. I had a few issues and he was non responsive. Not what I expectedHi, we appreciate your honest feedback, as we are always looking for ways to improve. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (561) 291-6095.
New car purchase
by Bud B... on 03/01/2024Excellent sales personnel He worked to give me the best price on my vehicle. He met a price that I was looking to pay.Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Purchasing my E350 Mercedes
by 1Diva24 on 02/23/2024I have always hated going into a dealership to buy a car. So much so, that I would send my husband to scope it out, let me know my options then have me come in to sign. Seriously. But somehow this time he managed to get me to come with him.… It was so remarkably different than any other time. They were tentative, did not waste time, tried to make us comfortable, no [non-permissible content removed], said it as it was, and we had a deal!Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience
by RyanDelray on 02/19/2024Such an easy car buying experience. Honest and upfront with no stress! This was my second time with this dealership and it was even easier this time. No run around. Salesperson was Benjamin Shatkin and I really felt like he had my best… interest in mind. He did everything he could to make this as easy as possible!Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mercedes Delray
by Delray chick on 02/20/2024My advisor Evon Dawkins took care of my car by addressing each issue. It is such a pleasure to go to a dealership, be treated as a treasured client and leave with a smile on your face😎Hi Delray, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Our Go To Dealer
by Tenbike on 02/16/2024My wife and I have gotten numerous cars from Mercedes Benz of Delray. The staff is always professional, knowledgeable and courteous from both sales and service. Lou G. in sales is always available even after the sale is complete.Hi Delray, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
new mercedes
by HillG1960 on 02/01/2024Best sales ever shout out to Thomas Young and Mardy for getting me back into the mercedes family. Love the carHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Customer Focused service group
by Ben Antonio on 02/02/2024I purchased a used 2018 Land Rover Discovery. Adam Cardella assisted me get an alignment after purchase. Also, he is assisting me on getting a seckod set of key fob for my Discovery. This may be a safety issue if the first one breaks. I… would recommend this dealership.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
Amazing service from beginning to end
by trishar1 on 02/02/2024My service advisor Kelvin is so attentive and I truly appreciate his kind demeanor and expertise.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Dream car was waiting
by DP on 01/31/2024I was looking for a different car, one that had a good pedigree and fine looks and I found her at Mercedes Benz of Delray. Michael M made the purchasing process so easy. I got a fair trade in value for my 2021 Mercedes E450. Definitely my… go to dealership.Hi, we are so happy to read such a great review about Mercedes-Benz of Delray! Drive safe, and we'll see you on the road.
SL 550 2008 hardtop convertible not working
by Tom Sieg on 01/05/2024My top didn't work and I took it in initially for two rams to be replaced. Then 2 weeks later, the top didn't work again and I took it back in. It took 3-4 weeks to replace 4 rams (one of them under warranty). I think more service… managers are needed as multiple calls are not answered and call backs occur maybe 20% of the time indicating the managers are too busy. I put in 2 calls this week and 4 days later haven't gotten a return call back. (Especially after spending $8,500 over 2 months).Hi Tom, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Great service
by Bob on 12/21/2023updated 12/26/2023Sales person Kamryn was extremely knowledgeable of all features of the used car I was interested in and made the purchase as easy as possible.Hi Bob, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Repair sunroof
by Navy Dude on 12/05/2023I had to take the car in twice to get the sunroof replaced. My service representative Evon Dawkins made the events tenable. He’s a good communicator of the good and the bad.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz Delray Beach, FL
by Linda O' on 12/01/2023My service Advisor, Shawn Parton, was excellent and transparent. My service was great, and Shawn got us a loaner. He is truly a professional. Sincerely, LindaHi Linda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
10k service on my SLK
by Paulsnow on 11/24/2023Very pleased, staff is friendly and professional, in and out in good time.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
Mercedes-Benz E-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Bernard, thank you for sharing your positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Mercedes-Benz of Delray!
by Sydney Turner on 04/13/2025