Volkswagen of Fort Myers
Customer Reviews of Volkswagen of Fort Myers
Review type:
My Atlas
Deceitful
by Heather on 10/01/2023I viewed a beautiful Atlas Crossport w/Technology that I came in to purchase. I received an email congratulating me on my Subaru Outback purchase, which has NO relation. However, my experience is less than one star. I was in on September… 28th, 2023 at approximately 7:15 p.m. and looked at an Atlas Cross Sport w/Technology and black wheel package that I began to make a deal on with General Manager, Jimmy. I confided in Jimmy by explaining the poor customer service I had experienced with two previous encounters earlier in the month, and Jimmy assured me he would go above and beyond to make sure I had a good experience going forward and how much they would love to earn my business. On Saturday, September 30, 2023, Jimmy messaged me all day long trying to close the deal. I was not able to get to the dealership on Saturday, but had submitted my credit application two days prior and stated I would be in on Sunday, October 1. On Sunday, October 1, Jimmy texted me that all the paperwork was ready, and all I had to do was sign quickly and it would not take long at all. On Sunday, October 1, 2024, I arrived at VW of Fort Myers at approximately 12:10 p.m. with my parents. Joe, the sales person, had no idea about the sale, and no paperwork was prepared ahead of time. He then left his office to state he had to help the detailer finish getting the car ready (which we were also told the day before that it was ready to go!). After 1 hour and 15 minutes of not seeing the sales person, Joe, we started walking around to see if we could at least see the car being worked on. The car was not in sight. Moments later, Joe resurfaced, and stated he "heard" we were looking for him. We explained we wanted to see the car. He directed us to the detail area and showed a worker that was engaged with the vehicle. Per Joe, the vehicle had plastic melted on it due to Florida heat on the truck, and they were attempting to remove it. When I asked why this was not done ahead of time as I was told the car was ready, he stated that all of the car was done the day before, but when the dealership closed, they didn't have time, so they left the hood for Sunday's workers. Joe complained about being tired because he had to help the detailer. And so we waited some more... after two hours, Joe resurfaced and said we were next in line for the financing manager. Again, we were told all we had to do was walk in and sign papers, which was not true. Albeit, we continued to wait, and then were taken to the Finance Manager's office, Dean Williams. The agreement was that my dad was co-signing, but when the paperwork was given, we were told the only way it would work out would be with my dad as the owner and myself as the co-signer. We decided this would be ok, although uneasy that this was never part of the initial agreement. I called and purchased new car insurance and insured the vehicle (20 more minutes), and when all paperwork was done, and copies given to me, we walked into the lobby and the car was right outside the front door waiting. Dean Williams, finance manager then stated- "Just to let you know, there are a couple scratches on the hood, so we are going to have you come back in tomorrow and we will buff it and paint it." WHAT? A BRAND new car with scratches that you tried to sell us? Immediately my father said to cancel the deal. We were not going to walk away with a $45,000 dollar car with damages. Brantley, Sales Manager said he was unaware of the scratches until the vehicle was pulled to the front 5 minutes prior. He then left the building. Joe, sales person, came in and I questioned how he could allow this and not tell me? I asked how long everyone knew and he said they all knew about two hours ago which is why the deal was taking so long. When Brantley returned and I asked him about the discrepancy and dishonesty, he ignored my questions and just sat at his computer as if I was not there. I looked at all three and asked if anyone had anything to say. They were all silent. UNBELIEVABLE.Heather, we're extremely disappointed to hear of the negative experience you had with our location. We appreciate you bringing this to our attention. Please contact our General Manager, Jimmy Duong would like to continue working with you to help change your experience. Please contact him at 706-442-2003.
VW Tiguan
by Neil C. on 09/19/2023I’m usually very skeptical of car sales people but my experience with Cameron was a breath of fresh air. I was treated respectfully and he answered all my questions.Neil, Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!
2023 Tiguan
by AubreyJ on 09/18/2023Thank you for the smooth process when purchasing my new vehicle.Aubrey, Thank you for taking the time to let us know how we did. We hope to be of service to you again in the future. We hope you have a great day!
Worth the drive!
by CarShopper23 on 08/31/2023Drove over 2 hours for an appointment to view a specific vehicle listing and we were not disappointed. The vehicle was ready when we arrived and was just as described. Furthermore, the advertised pricing was not a "bait and switch" as we… experienced with several other dealerships. It was real. What a relief it was to end weeks of internet searching and dealer hopping to ultimately drive away with our top vehicle choice! The sales, finance and support staff were all genuine and a pleasure to work with. The next time we are in the market for a vehicle, we will start here. We highly recommend!We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Used Passat
by Anne Main on 08/29/2023Great experience with my car purchase. Jordan went above and beyond even coming to school to pick me up. I would definitely work with him again. He was even answering my text messages all weekend. Very pleased customer!!Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Excellent Experience
by JasonKeltner on 07/31/2023Eric was a pleasure to deal with. This dealership knows how to make the process as painless as possible. Quality product, fair price.Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great experience
by YaKossi on 07/31/2023Best car purchase experience I ever had. They made everything super easy and they went above and beyond to be helpful.Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great experience
by Armando on 07/30/2023We had a great experience at this dealership. Gary ( sales) was exceptional. Very professional and very patient to explain any questions we had. Upon entry to leaving the premises everyone was courteous and friendly.Hi there, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We sincerely thank you for the positive review, and look forward to seeing you again soon!
VW Taos
by Harrison on 07/06/2023The staff pulled together as a team and met my goals towards getting me into a new VW.We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
D Wolfe
by Dwolfe1 on 06/16/2023We went to explore options for a lease. Identified the car of interest. Took test drive. Cameron, the salesperson, answered all questions including the technology questions, and gave us comfort with all additional features. Reviewed and… clarified the terms and final price with the sales manager. Completed the process in same afternoon.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fort Myers. We look forward to your next visit! Take care!
Volkswagen of Fort Myers
by Florida on 05/28/2023Cameron Kunzman was very knowlledgeable about the vechicles there, kind and knew just what we wanted based on our inerests. We walked out happily and appreciate the great customer service.Smooth transaction and very helpful staff made our… car buyingexperience easy. Thank you.Thank you for taking the time to let us know how we did. We hope you have a great day!
Great experience at Volkswagen in Ft. Myers.
by Viviana Lepe on 05/05/2023Eric was so personal and patient with me. I usually don’t have the best time with buying cars, I always feel like I’m being “sold” something but Eric was personable, made me very comfortable;, and always kept it straight with me!We really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Salesman
by Lilly8703 on 04/02/2023Easy no pressure. Gary ERICKSON was a pleasure to work with.We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Mr.
by Steve O on 01/21/2023I have purchased numerous cars from VW of Fort Myers. This time an ID.4 Pro S. Gary was great as always, patient, polite and ready to help. After sales back up and service is excellent there. Super clean and friendly dealership. Thank you,… VW of Fort Myers.Steve, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fort Myers. We look forward to your next visit! Take care!
Great service from whole sales team!
by Joseph. on 01/18/2023Had a wonderful experience with entire sales team. Made us comfortable and walked us through all our options. Not pushy and did not make us feel like we were just another sale.Joseph, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car upgrade
by Jcooper06191 on 01/04/2023I worked with Cameron and it was a great experience. Even though I didn't get the original car I wanted, I walked away with something better. He was great to work with.HI, thank you for your kind review; we are happy to pass along your comments to the team here at Volkswagen of Fort Myers! We can't wait to see you again, have a great day.
Fabulous Car, Phenomenal Salesperson!
by SHarrison on 10/31/2022I was able to do almost everything over the phone. Gary Erickson, my salesperson, was wonderful! I lost my 2013 VW Beetle Convertible to Hurricane Ian, and Gary made my life so much easier, helping me with my new VW choice.Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Volkswagen of Fort Myers. We sincerely thank you for the positive review, and look forward to seeing you again soon!
Stress Free Sales Process
by Ft Myers Gal on 08/31/2022I was at ease throughout the sales process. No pressure to buyHi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lease
by Krillabrown on 08/27/2022Very quick and pleasant experience. Used Costco buying service. No high pressure. Steve and Tony were easy to work with. Worth the trip from Naples.Krillabrown, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
VW of Fort Myers
by Laurel1 on 06/30/2022Our salesperson, Joe Dallemand was terrific! He made the whole process of buying a vehicle stress free and enjoyable.Laurel, thank you for your kind words and this wonderful review! We sincerely thank you for the positive review, and look forward to seeing you again soon!
new purchase
by kirsten on 06/20/2022Everyone we dealt with was amazing, plus process was very quick. Our salesman Gary was great.Hi Kirsten, thank you so much for your positive comments about Volkswagen of Fort Myers! We look forward to your next visit! Take care!
Volkswagen Jetta
Volkswagen Taos
We are so pleased you enjoyed your visit to Volkswagen of Fort Myers! Please let us know if there is anything else we can do for you; we are more than happy to help!
by Katie Witt on 04/14/2025