BMW of Gainesville
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Customer Reviews of BMW of Gainesville
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My brand new purchase caught on fire 20 miles after dealership!!!!
by Ali E on 12/28/2024They did not make it okay for their consumer!!! My car caught on fire 20 miles after. I paid so much to towing expenses because of this, and they said its all my responsibility. because it was AS-IS. what a Joke! They initially quoted me… $10,000 (with me paying $5,000 as half) for the repairs, but I ended up paying between $9,500 and $10,000 due to additional charges they kept adding on during the engine replacement. They installed a brand-new engine, and I had to purchase warranties, adding to the debt I was already drowning in. Now, I’m over $28,000 in debt on a car that was originally listed for $12,000. Thank you for selling me a lemon car! this was my temporary car before getting an M. and sure as hell will not be getting anything from there in future!Unorganized and poor sales policies
by C on 01/09/2024I was communicating with their sales team about a pre-owned vehicle. I called about it, said that I was familiar with the car, and was very interested in buying one with the same exterior/interior colors. I said I could not drive down that… day but could take time off work the next day to drive 2.5 hrs to see the car in person. I asked if there was a way to put a deposit on the car so they would hold it for me until I could see it but was told that’s not an option, but the keys would be set aside for me if I told them I was on my way. I made an appointment and they called me twice the day of my appointment to confirm I was coming. I asked if the car was still going to be there when I got there, as I was driving 2.5 hours to see it, and was told yes. But when I got to the dealership, a sales associate casually said that a guy was in the process of purchasing the car at the very moment/deal was already made. I was shocked. I told him I had an appointment and had driven in to look at the car, and he just kind of shrugged and said he had been working “six deals that morning” on the car. I wasted five hours of my time and barely got an apology.We sincerely apologize for the negative experience you had during your visit to BMW of Gainesville. We appreciate you bringing these issues to our attention, and we will investigate and address the concerns you've raised. If there's anything we can do to rectify the situation or if you have further feedback, please don't hesitate to contact our General Manager, Tyler Hill, directly at Thill@gettel.com or (352) 729-3730. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
[non-permissible content removed]. Run away from BMW of Gainesville
by Ponin Siva on 11/23/2023People in BMW of Gainesville are [non-permissible content removed]. They advertise lower prices on their website but when you go there to their show room they will provide higher prices in their quote. Run away from this dealershipWe sincerely apologize for any frustration or inconvenience you experienced during your visit to BMW of Gainesville. Our commitment is to provide transparent and honest service to our valued customers. We take your feedback seriously and would like to investigate this matter further to ensure such discrepancies are addressed promptly. Our General Manager, Tyler Hill, will be reaching out to you personally to address this issue. In case you miss his call, you can also contact him at Thill@gettel.com or (352) 729-3730. Thank you for bringing it to our attention.
A very unprofessional experience…
by Douglas on 03/30/2022I had purchased a new BMW from this dealership four years ago and had a great experience. As a result, I gave them the opportunity to sell me another new car. My first contact with a sales person was disappointing and exposed a lack of… professional courtesy. My second contact resulted in a sales contract based on the wrong car. I have found this particular sales person to be borderline incompetent and very unprofessional. I would expect more from a BMW dealership. I have contacted another dealership in the hopes that I will be treated to a significantly better buying experience.Oil change - on point
by JeffE on 02/25/2022Great job J.D. as always! Super service. Helpful. Knowledgeable. Much appreciated.Amazing service
by William on 02/01/2022The service department was extremely helpful and had great customer service. JD was the best and took great care of me. He kept me posted as to the status of my vehicle as they were pretty busy. The technician Kevin’s video was extremely… informative and thorough. Couldn’t have asked for a better experience!Classy-Courteous-Charles
by The McClennon Family on 01/04/2022The service at Gainesville BMW was SPLENDID!! Charles took very good care of us. He stayed with us throughout the process. The process started via phone and ended with us traveling from Jacksonville to Gainesville to pickup my brand new… 2022 228i Grand Coupe. Charles was due to get off work at 6pm. He stayed the course with us and did not leave until he touched on every detail of how to work our new toy. We shut the place down. Thanks Charles for making our first BMW experience a great one!!!!!Below expectations
by Paulo on 10/28/2021It is not acceptable to provide a time frame that cannot be honored. Communication is extremely poor. Ej.: service agent emailed the estimate a 5pm (service closes at 6pm) while the car was dropped at 10 am that morning. Thus, I need to… make arrangements for transportation (work business next day) because I don't have my car ready. I was offered an apprasial at initial check in and via phone the previous day. At pick up time, and after 36h of my car been sropped at the dealership, the apprasial was not done. Excuse given by the sales representative (Gary): he did not want to interfere with the technical team while the car at the dealership. Absurd !. Same representative makes no effort to mask up when talking with clients who wear mask. Two other clients left the service lobby unattended while I was waiting to check out and pick up my car. Pros: the cleaning service did a very good job in my car Overall: do not deserve my business.Recent visit
by Gwen Taylor on 10/25/2021I was happy with service. Everyone was friendly and accommodating. I will continue to use for all maintenance of my vehicleM5
by M5 on 09/22/2021Very professional with scheduled appointment. Service performed in timely manner.Great Recall Experience
by EZEfromBE on 09/17/2021Opened up early and Carlos took care of me efficiently and professionally. Hope he recovers quick!! Repair took a bit longer than expected but waiting was pleasant and most staff took the time to say hello as I wandered around the… dealership or sat waiting. They took care of the old bird and - Bonus - free car wash!Good service
by Ty on 08/25/2021Good service overall, unexpected long wait but remedied the situation quickly.Great Sales Experience
by Peggy on 08/03/2021Easy sales experience with excellent staff. The only hiccup was at the end when we were told that the limit for plastic was $5000, and we needed to provide more and only a check would do and we did not have a checkbook with us - debit card… was no go. Ended up wiring the balance after we got home. Would have been nice to know before the process started. In the end it worked out fine. Overall good experience.Dave is always very helpful
by Tanya on 07/27/2021Dave always listens and is always very helpful. He goes out of his way to make it right!#1 Services
by Suzanne Johnson on 07/27/2021Great customer service. Consistent updates on timing and any changes concerning your visit.Gainesville BMW #1 in customer service
by 440idrv on 06/30/2021Shopping for a new or used certified BMW, look no further. The sales team is willing to go above and beyond to satisfy customer needs and you won't find better pricing. It was definitely worth my 5 hr drive from GA to FL. Ask for Gary!They helped me with why I wanted
by Yamira Santiago on 06/10/2021Friendly personnel and very attentive. They will help you find what you are looking for.Thank you Yamira it was our pleasure to work with you! Thank you for giving us the opportunity to serve you.
my first BMW. Love it!
by Rachel on 06/07/2021Gary & Leo are resourceful and helpful. Thank you. Two super stars. Keep up your exceptional service and quality.Amazing and Caring.
by Jenie on 04/22/2021When I first arrived I wasn’t sure that I would even qualify never the less I expected another bad car experience.Charles and his team was amazing at answer questions, making sure they did everything they could to help and made sure that I… left with a car.They crunched numbers and was able to get me in a nice car at a affordable price.
About our dealership
We apologize for the experience you had. Our team strives to ensure all vehicles are in good condition and we are sorry this happened to you. Our General Manager, Tyler Hill, will be reaching out to you personally to address your concerns. For any further inquiries, you can also contact him directly at Thill@gettel.com.
by Azalea Evans on 12/30/2024