Arlington Toyota Jacksonville
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Customer Reviews of Arlington Toyota Jacksonville
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Arlington Toyota Listens and Delivers on New Vehicle Purchases
by Rich on 03/12/2025
Dear Chris
I was really excited about the new 2025 Land Cruiser iForce max equipment being introduced this year. When I found out that Arlington Toyota had at least a dozen of these vehicles for sale I was thrilled. These new vehicles can… basically drive themselves with the new "Safety Sense 3.0" Operating System.
Chris Eckert represented Arlington Toyota and helped guide me through a difficult purchase. My wife refused to pay for the car until she was satisfied that it would fit in our garage. So, Chris agreed to let me drive the new car all the way back to my house (a 45 minute trip) just to make sure. It fit. I bought it. And, the rest is history.
Chris & Arlington Toyota went the extra mile to make sure I was happy. I also got a great deal for trading in my 2016 4Runner. A good deal all around. I love my new 2025 Land Cruiser model 1958.
Thanks,
Rich Polk
339 reviews
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Shady Used car dealership
by nick on 03/14/2025Extremely poor experience. Typical shady sales tactics. - Asked for an out the door cash price, and when I drove 2 hours up to pick up the car, they told me they do not do cash deals or take cashier's checks, and they forced me to finance.… Never heard of a dealership turning down cash. - The truck I bought had a truck bed cover on it and they used it as a selling point during a video they sent me as well as telling me that it would cost me $1,200-$1,500 to put one on myself. Then when I got there, the cover was actually broken, so now that selling point they used to get me to the dealership was actually a lie. - It takes 3-4 different people to get a straight answer. One person has to go talk to another person, then that person has to call another person to get any sort of answer. - For some reason the dealership changed only one of the tires on the truck with a mismatched tire, and instead of replacing 2 tires, they are giving me a hard time that it's not their fault and will only replace 1 again. Any reputable service department would know that only changing 1 tire can cause safety and drivetrain issues and improper tire wear. Been going back and forth with the dealership for weeks now to get this resolved and no one seems to have an answer. - Signed the contract for the agreed upon price after going through this whole ordeal, paid off my financed loan the following day, and now they are asking for more money 2 weeks later. Instead of sending my registration tag to my house so I do not have to drive another 2 hours, they had it sent to the dealership and are telling me I owe them more money now, even after the title and tag department at the dealership agreed to the price and said the dealership would pay any additional cost due to them messing up the numbers on the original out the door price. Absolutely shady practices going on over there. Have never had such a poor experience especially at a legitimate Toyota dealership. You will have a better experience and a smaller “no-name" dealer.Arlington Toyota Listens and Delivers on New Vehicle Purchases
by Rich on 03/12/2025Dear Chris I was really excited about the new 2025 Land Cruiser iForce max equipment being introduced this year. When I found out that Arlington Toyota had at least a dozen of these vehicles for sale I was thrilled. These new vehicles can… basically drive themselves with the new "Safety Sense 3.0" Operating System. Chris Eckert represented Arlington Toyota and helped guide me through a difficult purchase. My wife refused to pay for the car until she was satisfied that it would fit in our garage. So, Chris agreed to let me drive the new car all the way back to my house (a 45 minute trip) just to make sure. It fit. I bought it. And, the rest is history. Chris & Arlington Toyota went the extra mile to make sure I was happy. I also got a great deal for trading in my 2016 4Runner. A good deal all around. I love my new 2025 Land Cruiser model 1958. Thanks, Rich PolkSales review
by Philip M on 03/07/2025Wayne M. was a very helpful ever step of the way with my first time buying and I recommend if buying used or new ask for Wayne. Staff was very attentive even with how busy it was for the amount of time I was there. Place is doing something… right, no doubt about that.Marilyn the GOAT
by Kim on 02/11/2025I thought all hope was lost with me finding a car. Thanks to Marilyn and Chance they made the impossible POSSIBLE! You have a customer for life with me and my family! I can’t say thank you enough!Excellent sales help and deal for granddaughter's first car
by KC on 02/05/2025Kevin C was completely straightforward and helpful in finding the right first car for our granddaughter. He never rushed us and was entirely professional and friendly in handling her basic questions and our concerns about pre-owned cars. We… finally agreed on a car that she's delighted with and we are totally confident that we've found the safety and reliability we sought. Thanks, Kevin!Tahj Mareus
by Greg Z on 01/12/2025Wonderful buying experience working with Tahj last week. No pressure salesman, will buy from him again.Used Car Purchase with Trade
by Ann on 01/11/2025I've purchased several cars from Arlington Toyota; most recently I traded in for a used vehicle. I was looking for something specific and Tony Rabani found the vehicle I wanted and I was able to make a very fair and reasonable trade. Tony… was helpful, respectful and accommodating.You have to wait a month for a refund
by Lore on 01/02/2025They want me to wait almost a month for a refund for a canceled order. But they had no problem taking my money immediately. Once you're no longer a customer, manager doesn't care about following up with you. Typing dealership, once they… get your money they care a lot less. Also I purchased a vehicle there before, their compound interest is crazy, and they charge you extra for things that Toyota Corp already includes with your new vehicle purchase. They said the double charges were their profit. Reporting to the BBB. It doesn't take almost a month to issue a refund.The best experience
by Enid Fields on 12/31/2024Ibo and Matt were really nice and friendly. Even though the process was long, the entire environment was really pleasant. Ibo was excellent and very detailed on my likes and dislikes at the moment of choosing my new car. Completely LOVE my… new car and I fully recommend Arlington Toyota dealership if you looking for a new ride !! ThanksHatim Gets It Done!
by Bob on 12/21/2024There was some tricky stuff to get through in order for my purchase to happen; but Hatim stuck with me and made sure that pricing and everything else was fair and square. He's an honest, hardworking sales professional and I'm more than… happy to give him a good rating! Thanks, Hatim! Go with Hatim... you'll be glad that you did.Used car salesman
by Bkcrlc on 12/20/2024First I do like my vehicle ,but after the sale no one can be contacted,I leave messages, no return ed call. I was told over and over that second key would be furnished. With this dealer be sure everything is on paper. Biggie is they a… lot,but do not follow through. Salesman was Brian and Liem, finance was Rick.ROBBY the GREAT
by VT on 11/14/2024Friendly great atmosphere Robby is wonderfulLove the car and the knowledgeable salesman
by Marion on 11/03/2024Well, it seems like every time I have tire problems I end up buying a new car. This being the case. I had a 2020 Camry XLe that was loaded and I now have a 2025 XLe that’s loaded. The car is a little quieter And a little smoother mileage is… about the same today. My last trip was greater than 50 MPG. My salesman HH was quite a bit more knowledgeable than I expected. This is not my first car from Arlington.Love my RAV4!
by Jean B on 10/22/2024My salesman, Saif Albanna did a great job in finding me the exact vehicle I wanted. I highly recommend this salesman and Arlington Toyota. The whole car buying process was easy and I really appreciated that.Great Experience
by Karen H on 10/10/2024Our salesman Landi Toma was great. He showed us exactly what we were looking for with no pressure at all. It turned out to not be the vehicle for us so we made use if the exchange option and ended up with our Rav4. We LOVE it, and again,… Landi has been great. He recognizes us every time we walk in. I would highly recommend Arlington Toyota and Landi to anyone considering a new vehicle.New RAV4 Hybrid XSE
by Mo Braren on 10/06/2024A very pleasurable experience thanks to Arlington Toyota and Sylvia Brummitt in the purchase of my new RAV4. Sylvia is super informed and helpful and made my purchase top notch. Finance manager, Irvin Ricks, helped me so much and saved me… money. Highly recommended!Return customer, excellent experience!
by Eric M on 09/16/2024My sales agent Jorge, the Sales GM, and the Finance manager were all excellent. They were very kind and patient. This is my second purchase from Arlington Toyota. I recommend this dealership and Jorge especially. He is very knowledgeable of… the products and it was a pleasure doing business with him. Thank you!Used Car Purchase
by Craig Wonderful on 09/16/2024Although purchasing a vehicle is my LEAST favorite thing to do in this world the staff, mainly Latasha Williams was very professional and made my experience a pleasant one.big help with new 4runner
by 4runner owner on 08/17/2024I had a certain list of options and PD and Kevin delivered them immediately upon arrival. Extremely helpful and professional. Highly recommend!Best Sales Team in the World.
by Michael W on 08/05/2024the sales team is awesome. whoever does the hiring for Arlington Toyota should be very proud of the team they have assembled. John Watson is a great salesperson, Abdul the finance guy made the hard part easy, and Almir might just be the… best car guy in the business. If you are looking for a car, even if you're not from Jacksonville, make the drive, its worth it.Mazda CX 5
by CLO on 08/05/2024Latasha Williams was very attentive to all of my requests when purchasing a vehicle. She not only listened but she delivered. I asked for low mileage, a great price, and a newer model and I got it. This is my second purchase from Arlington… Toyota and I would recommend them not only because the Salesforce is friendly and competent but because the car buying experience is exceptional.
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