Coggin Buick-GMC of Orange Park
Customer Reviews of Coggin Buick-GMC of Orange Park
Review type:
best deal
FORVER customer
by Dre Allen on 12/05/2024Listen guys idk what to say I’m starting to think Chris is Santa Claus year round! I’ve never met someone so consistent honest and super helpful this guy truely Never misses and because of him I’ll FORVER be a Buick/Chevy customer. I… appreciate you brother!! Also I want to thank the entire gmc team for inviting me in to have thanksgiving with them as I was waiting! Much LoveHello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
best deal
by saltydog on 06/14/2024They were ready to come down to meet my wife deal.saltydog, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
Trundle Buick
by ScottBuick on 03/11/2024Coggin Buick GMC of Orange Park was very professional. Good inventory; skilled sales person; expedited closing with business manager; good no hassle pricing.Thanks for the great rating! We are always happy to help!
Great Vehicle
by Michelle Lew on 01/31/2024Great! The vehicle I wanted great customer service!Thanks for the great rating! We are always happy to help!
Highly recommend!
by Ashhhhhh on 08/28/2023Haille is the absolute BEST! I told her what I wanted, she listened to my needs and showed me a few options, and I ended up getting a vehicle that I loveeeeeee! She was patient and very kind and she’s the reason why I will continue to do… business at this specific location!Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Service Appointment on 03/01/2023 with Service Advisor (Steve)
by Mr. Bryant on 03/03/2023Steve the service advisor is customer friendly and kept me abreast of any maintenance issue(s) during appointment on 03/01/2023. I had the SUV battery replaced after the multi point inspection. Nonetheless, great service advisor!!! Mr.… BryantMr. Bryant, thank you again for taking the time to let us know how we did!
Good experience
by Octavia on 03/01/2023Pleasant experience. Nice staff. Communication was great. Even washed and detailed my truck before pick up.Hello, thank you for taking the time to post your rating. Your review is very important to us, and we are really pleased that you had a positive customer experience with us. Kind regards!
Verano winter tune up
by HeftyRoy on 12/25/2022I brought my car in for a tune up, and Kourtney helped me determine what service was necessary so I wouldn't spend more than required. The work took about an hour. I waited in the comfortable lounge. I prepared for Christmas driving and the… car is running flawlessly. Great job!HeftyRoy, we are delighted to see this rating! Have a great day!
Poor Manager of Service non caring
by Beverly on 01/23/2020Horrible experience with outcome of my service. Josh W is a very rude manager and could use some training on how to respond to Buick’s customers that are spending money! Formal complaint filed and contacted Sharon as recommended by… corporate. Little faith in anything being done...Will not be back to this location. Was serviced by a smaller entity the day after my horrible experience and was treated awesome! Shame in Buick OPHello Beverly, I regret to learn that your wait time was longer than expected during your visit with us and assure you that our technicians work hard to get you safely back out on the roads. When a customer is in need of a part that we do not have, we are already ready to assist and order what is need for repair, but we, unfortunately, have no control on when parts get received. I would like to speak with you further in regards to your most recent visit to better accommodate you for all of your service needs. Wayne Watkins, General Manager, (904) 717-6949
Good service visit.
by 2017Sierra on 12/27/2018updated 01/04/2019Made appointment online via dealership website, but service department was unaware of my appointment. I arrived 15 min early and sat in vehicle for 40 minutes before service representative approached my vehicle. My overall experience was a… good one, however, I should have been approached much sooner. The service rep apologized and said he would take care of my vehicle.Coggin GMC of Orange Park
by Eugene Burns on 12/11/2018My sales person James Johnson was outstanding, very helpful and knowledgeable about vehicle. An most importantly he was honest from the beginning, really cares about customers!I am glad you enjoyed your experience at Coggin Buick GMC. I am happy to hear that James provided exemplary service, making the whole process easy. Please let us know in the future what we can do to assist you further. Wayne Watkins General Manager
they didn't keep their word
by dontbuygm on 09/11/2015On August 24th., 2015 I went to Coggin Buick GMC of Orange Park to view a White Crew Cab 2015 Z71. Anthony Ferraro was available to show me the vehicle and answer my questions. After the purchase I met with Mr. David Marzullo who set up… my OnStar service and reviewed the features of my vehicle. As I was writing the cash check for the purchase I asked the manager of coggin Buick GMC of Orange Park to throw in a bed liner and I was told NO! I would think that a longstanding company as this would have the experience and intelligence to find a way to say the positive word yes whenever possible to a customer as opposed to the negative of no! Companys should know the cost of earning a customer and this one act of yes would have given me a positive experience at this dealership along with something positive that I would want to share with my friends and colleagues. Foolish! If only I could turn back time. I should have gotten up and walked out! I called around to purchase an under the rail bed liner and found that they have a value of only $180.00. Such a petty amount and such an negative act by coggin! 8/31/15 After I sent the above letter; David Marzullo called and asked me to come in on 9/3/15 at 11:30 for them to take care of detailing the dirty truck they gave me, repairing the gashed bed rail, balancing the rough riding tires and adjusting the out of line driver rear door which may be causing the wind noise. When I arrived I was pleasantly greeted by David. He informed me that he had gone to bat all week for me. What? Why would you need to go to bat with management about things that I should not have to deal with on a brand new vehicle? Why would he need to go to bat with this manager over a damaged rail on a brand new vehicle? Over rough ridding unbalanced tires on a brand new vehicle? Over an out of line door and wind noise on a brand new vehicle? Over them giving me a dirty brand new vehicle? Why should David have to battle them to show a cash buyer some degree of respect and do the right thing? After the letter I sent on 8/24/15; this dealer should have been ready to show me that they were just having a bad day or made a mistake but that wasnt what I experienced. I left this place with nothing done as they showed me no degree of professionalism or preparedness to address these vehicle issues. I do not trust these people with my vehicle so I guess Im stuck with the damaged, rough, noisy, dirty new vehicle that I should not have purchased from this dealership. I have been purchasing vehicles for over 40 years and I can purchase any vehicle I want. I will not ever buy from this dealership again! Dont be fooled by the positive testimonials on their web site! Some years ago 20 20 did a show about companys who for a fee will post these untrue positive testimonials on a companys site! Try to post your testimonial on coggins site and you too will see there is no way for you or I to post; this shows that these are not true testimonials! If you are foolish enough to buy from here; dont believe anything! Carefully inspect the vehicle before you buy, document everything, take pictures, make them do everything that needs to be done before you buy their trash and get everything in writing!We are very appreciative of your business and it is unfortunate that you are satisfied with your experience with us. Also, we believe that we provided you with not only the best deal possible but also great customer service including extra accommodations. After you initially declined the car wash and rejected the On Star Welcome Call, we happily proceeded to perform these tasks after you reconsidered your initial decision and we also assisted you with your intellilink system. Furthermore, we would have gladly fixed and rectified any and all issues that you had concerning you truck at the time of purchase but you expressed satisfaction with your purchase. Furthermore, we did not hear back from you until after you enjoyed your hunting trip in the woods. When you finally addressed your concerns with us, we were able to resolve many right away. It was specialist's job to communicate your concerns with us and we then worked to satisfy your needs. We value every customer and we treated you with the utmost respect. Unfortunately, we could not come we could not fulfill every one of your demands, but we did attempted to assist you in every way possible. We hope you enjoy your vehicle. Regards,Wayne Watkins General Manager
Great Workmanship
by Nanamia on 12/04/2014I dealt with Tom and he was quite informative and made sure that I understood everything and never pressured me to act. I appreciate their hard work and my car came out beautifully! I would not hesitate to go there again! Thanks Tom!!!Thank you for the 5 star review of Coggin Buick-GMC of Orange Park. We strive to offer all of customers a no hassle excellent customer service experience and I am proud that Tom provided you a great dealership experience. Thank you for allowing us to service you and we look forward to seeing you again. Wayne Watkins General Manager 904-638-1115
2015 Yukon
by ScottH1963 on 11/24/2014I was looking for a specific 2015 Yukon. PJ Knipp(salesman) found the one I was looking for. They had to pick it up from GA but I was driving it with-in 24 hours. This is my 4 purchase with them and I have always been treated well. I have… been using their service department for 18 years and Paula's great to work with as well. Highly recommend these guys!Scott, Thank you for the 5 star review of Coggin Buick-GMC of Orange Park. We strive to ensure that our customers are 100% satisfied with our services and I am proud the PJ, Paula, and our dealership provide the satisfaction that you deserve. Thank you so much for your business and customer loyalty. We look forward to working with you again. Wayne Watkins General Manager 904-638-1115
Excellant service!
by bargos on 02/24/2008I came in for a oil and filter change on my 2001 Buick. I started walking the lot to kill time and was greeted by asale rep. He was very nice and very up to date on were everything was and offered his assistance . I had no plans on… purchasing a vehcile that day , however I had been thinking about it. He was not pushey , he just answered my questions. After going home that day and speaking with my husband we came back and bought my brand new Buick Enclave. ALl the staff was very nice , professional and they seem like they really enjoyed doing what they do.2014 Terrain
by carlsonjax on 03/04/2014updated 04/25/2025Just purchased a 2014 GMC Terrain Denali. Sales staff were courteous and helpful. Our salesman, Mike P., did a great job! Got a great deal and love my new car!Thank you for taking the time to leave your kind review. We want to continue to make you happy with your new Denali so please let us know what we can do to ensure your driving satisfaction! Best, Wayne Watkins General Manager
very happy with my salesperson Harold D and Wade .
by eligold76 on 05/07/2014updated 04/25/2025All was good with my purchase from this dealership.Thank you for your kind review. We appreciate your business. Best, Wayne Watkins General Manager
New Car 2014 Acadia Denali
by Maddogmsd on 03/25/2014updated 04/25/2025In today's age, it seems like mediocre service is the standard and people tend to rate bad service much more than good. Our entire experience was very delightful. We dealt with Ryan G, an extremely cheerful and helpful sales associate. We… originally talked over e-mail and he quickly answered any questions we had before we came in. He made it extremely easy to setup an appointment that met our schedule. When arriving we were a bit apprehensive due to a bad experience at another dealership, but he listened to what we wanted and did not waste our time with trying to convince us to purchase anything we did not want. The vehicle was fully explained and shown to us, he was able to answer all the questions we had about features. The test drive had the right length to be able to see how the vehicle operated in different situations (highway, local roads, bumpy situations). After we decided we were going to make the purchase, we were taken to the finance individual (Gus) who was truly awesome! Our entire experience really was wonderful. We also were taken on a tour, getting to meet the General Manager and the service department. We did have 1 issue on the vehicle, one of the tail lights had moisture that would not go away, and they quickly ordered a new tail light and are replacing it without any hassle. To be honest, I'm glad that I had an issue so I could see how they resolve it (usually the only way to see how good a company is, is to see how they take care of any issues that come up). Michael & Sheila DWe want the buying process at Coggin Buick GMC of Orange Park to be anything but ordinary. I am glad to hear that Ryan was able to help you find the answers you needed and make you comfortable through your purchase and into financing with Gus. Please let us know how we can continue to be of assistance to you. Thank you, Wayne Watkins General Manager
We want the buying process at Coggin Buick GMC of Orange Park to be anything but ordinary. I am glad to hear that Ryan was able to help you find the answers you needed and make you comfortable through your purchase and into financing with Gus. Please let us know how we can continue to be of assistance to you. Thank you, Wayne Watkins General Manager
Bought a 2013 Yukon Denali XL
by mauserdad on 01/03/2013updated 04/25/2025Drove 100 miles to make this purchase. Did so because of the great price and great salesmanship by Mr. Ted C. First contacted him by email and from then on communiction was excellent.There were 3 othere dealers closer but were not as… responsive or could not come close to the price we paid. At no time were we treated with the pressure like many people fear of dealing with a "Car Salesman". A BIG Thumbs Up for this dealer.Love my new certified used car !!!
by KIMB7 on 05/13/2014updated 04/25/2025I love my new 2012 chevy impala. i went to this dealership to look at another car and wound up with a 6 yr newer car and still in my payment budget. my husband bought this car for me for our 24th wedding anniversary and Patrick was our… sales person. he did not pressure us like most salesmen do.we told him we wanted something with low miles , good gas mileage and midsize. he found us the perfect car. if you want some one who is willing to work with you and give you a good deal then go to coggins and look up patrick..I love that you love your pre-owned Impala and the fact that Patrick was able to make it work for you. I am confident that he answered all your questions but if you have any more, please do not hesitate to let us know! Best, Wayne Watkins General Manager
Poor experience
by Potosh on 03/13/2014updated 04/25/2025I had a horrible experience. I am not trying to judge this company online, but feel like I need to share my experience as I was manipulated by them. After signing a bunch of paperwork for a Ford truck I was buying, I then put a cash deposit… down. We made arrangements to meet the next morning to pay the balance, as it was 6pm & the banks were closed. I put the cash down to lock the deal - so I was told. Called the next morning to say I was on my way - still no problems. I get to the dealership that morning & was then told the truck was sold in the 12 hours I was not there. What was the point of the paperwork + deposit??? In reference to the cash deposit, I was told they're not responsible by law to refund back to me, but they will give it back if I wait an hour for the manager to get back into the office (like they are doing me a huge favor.) Hope my story helps someone shopping here. Very shady stuff going on at this dealership. Buyer Beware.Michael, Thank you for letting me know about your experience while trying to buy a truck. I would like the opportunity to understand what happened in this situation and, if possible, make it right with you. Please contact me at 904-638-1115 so we can work to get you answers as quickly as possible. Thank you, Wayne Watkins General Manager
GMC Sierra 1500
Buick Envision
saltydog, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
by System Administrator on 06/17/2024