Duval Ford
Customer Reviews of Duval Ford
Review type:
DUVAL is the place to go for your NEW FORD
Generally good experience
by Alin B on 04/23/2025Would rather be a 4+ but I choose a 5 instead. They did delivered the work fast. The price - somehow high for only the work I solicited. They might be better with lower costs for some of the services. But I guess that also depends on the… general Ford prices.Duval Ford
by Derek Smith on 04/13/2025Took my 202@ f-350 in for brakes and was very satisfied with the service they provided to keep my business up and runningExcellent no haggle experience
by Zachary T on 04/02/2025updated 04/09/2025I had a great experience Duval Ford, both Hayden the Internet sales manager and Susan Moore the Sales rep were excellent. They made the experience as low stress as possible and got me exactly the vehicle I was looking for.Thank you Zachary for sharing your 5 star experience with Hayden, Susan and the entire Duval Ford team. We make car buying real fair, real fast and real friendly.
DUVAL is the place to go for your NEW FORD
by Todd Blanchard on 04/04/2025Highly recommend Duval and dealing with Connor Hulsey. Very professional and made my new 2024 Bronco purchase and trade in very smooth and easy. He’s great at his craft and you will not be disappointed when dealing with him. A+++ Finance… manger needs some help though with paying attention to details and not prolonging the process. Luckily Conner's professionalism overshadowed that and that is why I still rate this a 5 Star experience.Thank you Todd for recognizing Conner and the Duval Ford sales team with 5 stars. We strive to make every car buying experience real fast, real fair and real friendly. We appreciate your feedback and your comments have been shared with management.
Warranty service
by Service dept on 04/04/2025All my warranty work was handled in a quick and professional manner, thanks to Advisor Mark Rogers!Flexible
by Karen on 03/28/2025It was a great pleasure and an ease to get an oil change while not missing work. I happened to schedule it on the wrong shift, but they turned around and accommodated me immediately on the shift I was on. The were quick, friendly, and… knowledgeable. I'd recommend them to anyone.Thank you Karen for putting your trust in the Duval Ford service team. Always happy to accommodate your schedule.
Great customer service
by Benjamin Nicholas on 03/07/2025Got me back on the road kept me updated with status of vehicleThanks Benjamin for the 5 star feedback for Duval Ford on Cassat Avenue. Clear communications and great time management are key to a successful service department.
New truck
by Craig Schuster on 07/23/2021I had spoke to Donald Wyche about a month ago that I was interested in a F450 Dually and when the first one arrived he gave me a call to come look at it. Put deposit down and came back next day with trade in and they gave me what I wanted… to get out of my old truck and the deal was made. Great dealership and a great group of guys to work with. Thanks to everyone at Duval Ford.Love hearing for another happy Duval Real Deal customer like you Craig. Don was on top of your request and made the process fast, fair and friendly. We appreciate your 5 star review for Duval Ford on Cassat Avenue.
VERY GOOD
by VERY GOOD on 07/15/2021Stephen Delusa was amazing with both of the issues on my 2021 F-150. The customer service he provided was top notch! I'd recommend anyone I know to ask to be served by him and Duval Ford.Thank you for the Very Good 5 star review. Great to know your 2021 Ford F-150 is in great hands with Stephen and the Duval Ford service team on Cassat Avenue.
Jeff
by Jeff V on 07/07/2021It was quick and easy. Gunny got me the best deal possible! Would highly recommend to anyone looking for a new car!Thank you Jeff for recognizing our Duval Real Deal buying process with 5 stars. It's real fast, real fair and real friendly and very worthy of your recommendations.
Best Service Department Ever
by Florida Al on 07/03/2021This was a warranty issue on a used CPO F150. Another local Ford dealer's service department had been completely confused and wrong. Service Advisor Sean Pimental was an absolute, 5-Star, professional. He listened to my concerns, kept me… informed of progress, ordered the correct part and called me when the part was installed. In over 50 years of driving, it's the best service I've ever experienced. I highly recommend.Thank you Florida Al for the highest compliment you can pay Duval Ford and service advisor Sean. Our team is dedicated to providing the best customer service in Jacksonville, FL and love to hear when we surpass your expectations.
Service
by KV on 06/19/2021I had a noise on the front passenger side. It sounded like something was loose and flapping. Come to find out, when I had the oil changed (at Duval Ford), the splash guard was not secured properly. They fixed it, no charge.Thank you KV for the kind review and for giving Duval Ford the chance to correct the oversight. With our Service First promise, we appreciate clear communications in both directions.
Great experience once again!!
by chris Lentzke on 06/17/2021I bought my third vehicle from duval Ford this past week in the past 3 years. Always have a great experience and will continue going back. Rafael, Jermaine and Billy were great. Thanks guys!!!The Duval Real Deal includes the best price upfront with a fast, fair and friendly experience. Thank you Chris for continuing to be a loyal customer for Duval Ford. We appreciate the 5 star review.
Great experience
by DC on 06/14/2021Found the truck I was looking for. The process was quick and Susan was awesome to work with!!Duval Ford on Cassat Avenue is the right place to go for trucks. The Duval Real Deal is the right way to buy a truck, best price up front means no negotiation or haggling needed, speeding up the time to process your purchase. Thanks Mark, Susan deserves the 5 star rating.
Great Service Department!
by Ginger on 06/10/2021I've been a customer of Duval Ford for many years and have always been very satisfied! This service visit required waiting for parts, but Whit, my service advisor, kept me informed along the way and did his best the get the parts as… quickly as possible. I could not ask for more!Thank you Ginger for recognizing the Duval Ford service department and Whit with a 5 star review. Our Service First promise includes clear communications and time management, you got to experience both.
Service center
by Danna on 06/07/2021I am very happy and have had the best service at Duval Ford.Duval Ford's service team focuses every day on our Service First promise which includes great customer service. Thanks Danna for the 5 star feedback.
Service Department
by Janice C on 06/04/2021Totally awesome experience with Duval Ford, unlike Auto Nation service department. Had my oil changed, tire rotated an a recall fixed. Less than five minute drop off time. I was very impressed and would highly recommend them.Thank you Janice for the 5 star recognition for Duval Ford's awesome service department. We keep a focus on clear communications and time management to keep our customers happy and coming back again.
Big #1
by Best service in Jax on 05/30/2021Great service and pricing! All 4 tires replaced, my car rides like new!Nothing like the feeling of knowing you made the right choice to service your vehicle with Duval Ford on Cassat Avenue.
Sales
by Clausen Morrell on 05/28/2021Chris Pace was very accommodating throughout the process.Thanks Clausen for providing a shoutout to the Duval Commercial Vehicle Solutions service team and Chris. Duval Ford aims for great customer service in every department.
Great experience
by Hunter on 05/13/2021My service experience was amazing not every dealership you go to you can get your car back on the first time with no issues . Allison and Sean just amazing would recommend them to friendsAllison and Sean are a great part of our service department team. Clear communications and a complimentary multi-point inspection with each visit helps keep you informed on the health of your vehicle and what to expect on future visits. Thank you Hunter for the 5 star follow-up.
Duval Ford Service
by Chris Millspaugh on 05/10/2021If you want a service that values your time then this is the place, I’ve been to others, now I’ve found where to service my F 150.A key focus of our Service First pledge is consideration of our customers' time along with great communication throughout your appointment. We appreciate the 5 star recognition Chris.
Ford F-250 Super Duty
Thank you Todd for recognizing Conner and the Duval Ford sales team with 5 stars. We strive to make every car buying experience real fast, real fair and real friendly. We appreciate your feedback and your comments have been shared with management.
by Nancy on 04/11/2025