Honda of The Avenues
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Customer Reviews of Honda of The Avenues
Review type:
Great Sales Experience
by George Fisher on 09/23/2023
Very nice sales experience. Purchased a new CR-V Hybrid yesterday. Very reasonable negotiation, willing to meet my needs and do what it takes to close the sale. Included a full tank of gas and delivery to my home (nearly 100 miles) as part… of the deal. Shout out to Parris, my sales representative - great job. Thanks !
58 reviews
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Stay away or be ready to pay!
by Disappointed customer on 10/07/2023This is probably the worst dealership I’ve ever had the displeasure of taking my car to for service. I brought my van to them because it had 2 recalls that needed to be completed and our rear entertainment center was not working. I also… asked them to take a look at the drivers side sliding door handle, because the handle had recently stopped working. They fix the recalls, and my warranty covered the rear entertainment center (thankfully) but they said the door handle was because it was opened too hard once and broke the thing that catches. Was going to be $400 to fix that and we said “no thanks” because we couldn’t afford to fix it at the moment. I go to pick the van up, only to find out that we’re being charged $200 just for them to look at the handle and tell us it was broken. I was shocked, to say the least, but was forced to pay them so we could get our van back. No matter how much I pleaded and tried to explain how we didn’t fix it because we can’t afford to, so we also can’t afford to pay $200 for the pleasure of being told the door knob was broken, they wouldn’t budge. You would think with the amount of work they were paid to fix the recalls and replace the rear entertainment center, they wouldn’t force us to pay for something that we already knew, but they were heartless. They said too bad, I had to pay the $160 diagnostic fee no matter what. On top of that, they even tacked on a shop supply fee, even though we didn’t use anything, for some reason, which brought the total to $204, literally just for them to tell us the door knob was broken (we already knew that) and they would repair it for $400. Avoid this service department like the plague. They will do nothing but nickel and dime you over every tiny minutiae of a “diagnostic request”, even if there are already multiple repairs they are being paid for. Disgusting.Great Sales Experience
by George Fisher on 09/23/2023Very nice sales experience. Purchased a new CR-V Hybrid yesterday. Very reasonable negotiation, willing to meet my needs and do what it takes to close the sale. Included a full tank of gas and delivery to my home (nearly 100 miles) as part… of the deal. Shout out to Parris, my sales representative - great job. Thanks !They lost a possible new customer!!
by Ms Spiderwoman on 09/24/2021I tried 3 texts and 2 phone calls to try and setup service for my vehicle. I am disappointed as after reading reviews, thought I had found a great dealership. However, a manager left me a message around 830pm last night to try and resolve… issue. I left him a message this morning... Too late, I called another Honda dealer, and got an appointment on the first try.Exceptional Service
by Chris on 06/09/2021Exceptional service deserves an exceptional review and recognition. My advisor Brian Bouchard goes the extra mile to make sure you are satisfied, the problem is fixed right and he truly wants you to love your Honda. This guy is why I will… always own a Honda and have it serviced at Honda of the Avenues.Excellent Dealership Highly Recommend!!!
by Bamafans33 on 08/17/2020We were in the market for a commuter/vacation car and narrowed it down to a 20 Honda Civic Sport and 20 Toyo Corolla SE. We shopped central Florida and Atlanta extensively and decided on the 20 Civic Sport. We went with Honda of the Avenues… for several reasons first being the deal no one could touch and Thomas Phelps was our voice as he fought to get us to that deal and lock down the deal. We also appreciated him having all paperwork ready as we are from N Fl and arrived late but everything went smoothly from start to finish including him taking the time to go over the features on the car. We also appreciated Clay Fenwick in Finance making the signing process enjoyable and efficient. We highly recommend Thomas to be your voice as he will do all he can to close your deal and we will be referring family/friends to him for any of their automotive needs!!!unwanted extra services
by smapts1 on 01/10/2018Brought car in for airbag inflater recall. They then wanted to replace brake fluid and transmisson fluid. I had two warning lighs that they scanned and fixed to which they added a phony disposal fee. In the future will only use them for… warranty work.Great experience
by minivan94 on 10/20/2017We were looking for a a family minivan and Thomas Phelps was very helpful to us. He was not only incredibly courteous but was also able to find us the best deal. Definitely recommend for any car buying experience.Awful customer service
by Suz on 10/17/2017I called there dealership about two weeks ago inquiring about a 2018 accord and the [non-permissible content removed] of a receptionist transferred me to sales. So here I am thinking I'm speaking to someone in town for the past two weeks.… Well, I went to the dealership last night and all the sales people were outside doing nothing. One person asked who we were there to see and I told them and they were like who is that....and so we went inside and everyone was like no one here by that name blah blah blah. Come to find out, the [non-permissible content removed] receptionist transferred me to someone at a Lou Sobh dealership in GEORGIA! Seriously!!! I was freaking irate! Everyone was sooo rude and didn't want to help us after that at all. Screw yall! If i could of, I would of given NO starsAbove and Beyond
by JamieG on 10/12/2017The sales team at Honda of the Avenues went above and beyond to make sure I was satisfied and found the exact car I was looking for that also fit within my budget. I compared several cars, both new and used, and Corbin and James honored… every request I had when comparing numbers. Although my previous vehicle was broken down on the 4th floor of a parking garage, I was given a very fair trade-in value. Corbin especially showed excellent customer service and care by helping push my previous vehicle out of the parking garage so it could be towed. I would absolutely do business with this dealership again, and recommend them with highest regard. Thank you again, Corbin and James, for your outstanding salesmanship and customer care.Great Service!
by ChristieBlume on 09/18/2017Kristal Knight was amazing and made our car buying experience great! I would highly recommend Honda of the Avenues for anyone in the market for a Honda.Maintenance - 9/1/17
by Danny_F on 09/01/2017Best service. Highly recommend. Thanks very much.No customer service
by unhappy on 07/26/2017They did not care to make a mistake on their part right with me as the customer. They just let me leave and did not seem to care.excellent performance
by Dsanchez777 on 04/03/2017updated 04/18/2017Great job for the Service dept. Way to go guys! I will be purchasing my next Honda vehicle from your dealership. Thanks again. DGreat service
by Yeli1605 on 04/02/2017updated 04/18/2017Received amazing service at the service center at this dealership. My husband and I were both happy with the service. We will be back for sure :)Honda Crosstour
by Crosstour2 on 03/27/2017updated 04/07/2017My car wasn't performing right and the needed service was done the very next day. Now my car runs better than ever.Quick Friendly Service
by bronxbombz on 03/29/2017updated 04/07/2017I brought my vehicle in because of a safety recall. From dropping off to picking up, the attendants were very friendly. The finished the repairs in less time than they had allotted! Great job!Great service from all
by SolidCoop on 03/28/2017Not only was Gary great, but another teammate stepped up to the plate when multiple customers were ready to check out all at one time. All of us customers were out of there quickly. I appreciate the effort.Great
by Julio196085 on 03/27/2017The took care of the issue when I took it back took 15 min I was gone and it worked greatAwesome Service
by bdub193 on 03/17/2017Awesome and quick service as always. Full service on my 2014 Civic and was out quicker than promised.A employee there needs a raise
by tjtino1985 on 03/01/2017the employee by the name Leslie fulfills her job to the extreme giving the best customer service i think a person can give because of her i will be coming back to Honda for all other needs shes trustworthy and knows whats whats talking… about i persoanlly feel that the team needs to takes not from her what ever you gives are paying her i think needs to be doubled #AsatisfiedCustomerGreat service always
by sawgrass53 on 01/02/2017I always take my Civic in when I need Oil changes or new tires. the service is stellar
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Television
- Express Service
- Vending Machines
Languages Spoken (2)
- English
- Spanish