Hyundai of Orange Park
Customer Reviews of Hyundai of Orange Park
Review type:
Excellent Service
Poor service
by Sandi Smith on 12/17/2024I wish I could say that we had a wonderful experience at Hyundai of Orange Park. My husband brought his 2023 Elantra in to have his windshield wiper fluid reservoir serviced because it was not holding any fluid. They supposedly fixed it and… sent him home, only to discover that, once again, there was no washer fluid. Hubby made an appointment and took his vehicle in again. They said there was a kink in the line and that it was fixed. Here we are again, and it is still not working. I called this morning to speak with the service manager, who was unavailable. I left my information and have yet to receive a callback several hours later. I called again, explained my situation, and said I would like to speak with the service manager. They explained that he was extremely busy due to the holidays, that they would transfer me to him, and that I could leave a message. I may sound rude, but this is not our first time having had difficulties with this location. I had my oil changed at this location several years ago, and they put a next-service sticker that said, “F*** you.” It turns out it was an employee pranking another worker, but you can imagine how I felt. Later, I had a tire rotation or new tires put on, but my car was making all sorts of noise, so I had to take it back. It turns out that they did not tighten the lug nuts. I hope my experiences help you in choosing where to purchase and have your vehicle serviced.Excellent Service
by Dave E on 07/11/2024We found the service and staff to be above and beyond. We aren't local. We were traveling from Sarasota, Fl to Virginia. Going down the highway all of the sudden, the car slowed down and the check engine light started flashing. We found… Hyundai of Orange Park not far off the highway and went in looking for help. It turns out that the dealership was under water trying to catch up after having been down due to a cyber attack on their system. We spoke to the service manager (Sherman Cooper), explained our situation and asked if there was anyway he could get us on our way the same day. He not only got us out the same day, he asked his mechanic to work past closing to get it done. Though we had to wait several hours, it was to be expected due to the overwhelming workload they had. The staff checked on us regularly. The waiting area was stocked with snacks, coffee and water. It was the very best we could have hoped for under the circumstances. Our gratitude to Mr. Cooper and his staff. They're amazing.Hattie is the best service advisor
by Mary Powell on 04/09/2024This dealership has the best service advisor. She is always very efficient in answering my texts in a timely manner and giving me good advice. A big thanks to HattieOutstanding sales and finance service
by Porterfield on 04/28/2017Thank you Wesley, R and Victor! We are so grateful for your understanding our needs and making our daughter one extremely happy high school stundent! You guys are the best! Ps I'll be back for mine!!!!!! Thanks againFirst checkup for new vehicle
by Tyruscobb on 11/02/2016updated 11/16/2016Commenced my first checkup as soon as I arrived and also corrected two items that were there to correct possible faults that might have occurred later. The were courteous and work completed promptly.Great service
by Happy123456 on 10/27/2016updated 11/08/2016Personal high level of service. Hattie made me aware of a finance plan to get new tires and ordered them for me. Tires have been installed and are great.Excellent Service
by Nanci_Soriano on 10/25/2016updated 11/08/2016Allen Rawls, salesman, was awesome. Went above and beyond to work with my schedule. R BinRashed, finance manager, was excellent as well. Easiest car purchasing experience ever! I purchased a 2013 Sonata, and the service department is 2nd… to none. I didn't even consider another dealership when deciding to purchase my 2016; and will purchase from this dealership again when it's time for the next model.First time buyer... Super satisfied!
by Amandamarion on 11/08/2016From the minute I emailed them to the second I walked out, I received great service! Laqwan was friendly, knowledgable and easy to work with. A true asset to the company!new car purchase
by Jamlon61 on 11/02/2016Everyone was so friendly and helpful. Joe was very patient and kind. I will remember this as our best car buying experience.Great
by JGuinn2016 on 10/26/2016Friendly sales manager and employees. Great selection on vehicles. Will try and get you within your monthly price and overall cost.Jack Hanania's Hyundai of Orange Park TRUMPS the competition.
by OrangeParkPaul on 10/26/2016My wife and I have bought 3 automobiles from Jack Hanania's Orange Park Hyundai and the ONE major reason for this is the GREAT service we get from Hattie Bramlitt. I have sent e-mails and surveys on her behalf, I hope she gets the… recognition she so rightly deserves. I firmly believe a Service Department can make or break a dealership, so continue on with the excellent service and I'll see you in the near future.Thank you for the fabulous review, Paul! It is great to know that our staff's excellent customer service has earned your continued patronage. I will be sure to pass along your praises to Hattie and please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Dmannoia
by Denise_Mannoia on 10/22/2016quick, efficient, polite, friendly. I appreciate the professional courtesy received from everyone at the store. Thank you for the quick service!We appreciate your time to share us this review, Denise. I am pleased that our staff was able to provide you a quick service experience. Thank you and please don't hesitate to contact us if you have any questions or concerns about your car. All the best, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Customer
by Troyscriven on 10/22/2016The sales personnel was friendly and took time to work with me as a customer My salesman Wesley was awesome. Also the finance team.Thank you so much for taking the time to share your feedback with us, Troy! Congratulation on your purchase! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. All the best, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Everything. We just like coming to your dealer
by Normanlindam on 10/11/2016updated 10/23/2016Everything. We just like coming to your dealer. Everyone is friendly and work is done when it is promised. No questions when you tell them we were promised this or that.We appreciate the kind words, Norman. We look forward to seeing you again in the future! All the best, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Great service and friendly people
by Escape750 on 10/19/2016Hattie thoroughly explained everything we needed, and even supplied us with a loaner so we could get lunch. The service was completed in a reasonable time and our car was returned to us very clean. As usual GREAT SERVICE.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. I will be sure to share your feedback with Hattie and if there is anything more that we can do please come back and see us again. Take care! All the best, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Car purchase experiece
by Milenpow on 10/03/2016updated 10/14/2016Recently, I purchased a car from Acura of Orange Park,fl. I had my BMWtotalled by an impaired driver and was not prepared to buy a car ,nor did I know what I wanted. My salesman Luis Guzman was one of the most patient salesman, never made… me feel as if I was wasting his time even though I looked at cars over many days. He worked with my pricing and my needs. I would recommend anyone looking for a vehicle to contact him at the Hyndai dealership. He was wonderful to work with.Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Luis was there to provide you with such exceptional service and help you get back on the road. Thank you again and congratulations on your new car. Sincerely, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Awesome experience
by Glenda70 on 10/01/2016Definitely the salesperson Holly! She was very knowledgeable and had a great personality!! I kept changing my mind and she did not mind at all and made sure she found me exactly what i wanted!We're excited to hear that Holly took care of you and that everything went very smoothly. We hope to see you again in the future! Sincerely, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Excellent Service Department
by 67Sunshine on 09/08/2016updated 09/20/2016Pleasant and knowledgeable service rep. I made my appointment online and received Prompt service. The wait time was very short while the service was performed.Thank you for leaving us this great review! We are glad we could get your car serviced and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Oil change
by Dwight_Davis on 09/05/2016updated 09/20/2016Megan always provides great service and I can count on her double checking the work performed on my vehicle. It's always returned cleaned and to my liking.Thank you for the awesome feedback! You're right, Megan is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with consistently great service. Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Good service
by MarkAandKarenR on 09/09/2016updated 09/20/2016Quick service, price as promised. I was waiting and the advisor kept me up to date on the progress which is very helpful.Thank you for the great feedback. We are so happy to hear that you have enjoyed your visit here at our dealership and we appreciate your business. Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Great service department.
by mcguigan8362 on 09/03/2016updated 09/13/2016Fast check in, quality service, informed staff. Just an all around good experience and they washed and vacuumed my car as well.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Warm regards, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
Hyundai Santa Fe
Hyundai Santa Cruz
Ram 1500
Thank you so very much for taking the time to leave us such a pleasant review! We are glad that you were taken care of our friendly staff with 100% customer satisfaction. Please do not hesitate to reach out to your Hyundai of Orange Park with any of your automotive needs. Sincerely, Mitch Morton 904-248-9172 mmorton@hyundaioforangepark
by dealerreply on 10/28/2016