Tom Bush BMW Jacksonville
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Customer Reviews of Tom Bush BMW Jacksonville
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I wasn't going to buy a car!
by Tim S on 04/17/2025
I wasn't planning to buy a vehicle, as I had a complex deal trading in two vehicles, one of which was out of state. Zack found me a vehicle that met my needs, and the sales team worked with us to create a deal that made it all happen. I… have bought and sold around 50 vehicles, and this was one of the very few positive transactions I have ever had. A great team to work with.
222 reviews
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John B. at Tom Bush
by sam444 on 09/06/2013updated 04/24/2025I bought a 2007 BMW from and I was helped by John, who was very professional, easy to deal with and had all the answers. I was very impressed with the sale, the quality and the friendliness.John B. is the optimal sales person!
by Caulder1 on 08/24/2013updated 04/24/2025I have purchased several BMW's both from Tom Bush and other BMW dealerships. I thoroughly enjoyed working with John. His attention to detail and the personal attention he provided was commendable. Unlike many sales people, John… listened... he wanted to make sure I got what I wanted... and I did. Thank you John!Fantastic Service
by ECMO1 on 08/29/2013updated 04/24/2025We purchased a 2014 BMW M5 from Tom Bush BMW. We received outstanding service from Venci D. He was extremely knowledgeable about the car and we left impressed not only with the car but with Venci also!excellent service--very knowledgable-customer focused
by dolphin60 on 08/29/2013updated 04/24/2025Don N. was excellent--he took the time with us--found out exactly what we were looking for and our needs--he answered all my questions and followed up with me-- he knew I was shopping dealers and cars--he was patient and never pushy--Don… knew his cars and the ins and outs- he followed up with us after our purchase--next car purchase in several years I will go back to him 100%Don N. is the BMW guy to buy from!
by JagPCBobN on 09/19/2013updated 04/24/2025Bought my wife a 2013 X5 last year and Don made the experience great. From ease of ordering to the delivery. Hassle free and a real enjoyment. The car is great too! So IMPRESSED by the car, dealership and especially Don, I am ordering a… 2014 X5 for my self. We are becoming a BMW family, thanks to Don and his staff in Jacksonville.Excellent Sales Experience
by NMurrell on 08/30/2013updated 04/24/2025I have been a customer at Tom Bush BMW since I moved to Jacksonville in 2007. It is not just the ultimate driving experience of my BMW X3 that keeps me loyal to the brand, but the exceptional service I receive from their sales team,… specifically Don N., that keeps me as a customer. Don N. is kind, helpful, and knowledgeable about the vehicles, and has gone out of his way on numerous occasions to ensure that I received the highest level of service. He has become a friend of our family and I would recommend any one I know who is interested in purchasing a BMW to him! :)Purchase new vehicle
by searover1 on 03/04/2011updated 04/24/2025Vehicle, a new 528i, was to be my wife's daily driver. She is detail oriented, does not respond well to pressure, and initially thought the BMW was not worth the price relative to a V6 Honda Accord. Salesman spent several hours answering… her questions, including when she was driving the vehicle, and with the help of the Sales Manager sold her the new 528i.John B. is the BEST!
by witty4242 on 12/18/2013updated 04/24/2025John B was a terrific salesman. His devotion to my satisfaction was unparalleled. I was very happy to have him as my salesman.Excellent Purchase Experience
by mgunnsmoke on 08/28/2013updated 04/24/2025Buying a car and doing the sales dance is just short of going to the dentist on my least fun experiences list. Venci D. made it a much more pleasurable experience. Venci and the sales team were courteous and professional. I highly recommend… them.Purchased a new M5
by UrbaneGorilla on 08/26/2013updated 04/24/2025John B. was my sales person. He was knowledgeable, very responsive and a pleasure to work with. He continues to be great, even after the sale. I would definitely buy another car from John (and from Tom Bush). More to the point, I would… trust these guys to treat my Mom right, too. And that's saying something.Good fun
by lagana1124 on 03/20/2014updated 04/24/2025just got a new x3 first time in 40 years buying was fun...Don N. did a great job..Excellent Experience and Awesome car!
by Laurenkate1213 on 08/26/2013updated 04/24/2025I leased my first BMW at Tom Bush from John B.! And I will say it was a great experience! It exceeded all of my expectations. He was not only professional but just an all around great salesman! He knew what I could afford And John made it… happen! And I absolutely love my car! I will be seeing John again in 3 years to get my next lease! Thanks again to John and all of the Tom Bush BMW team!Tom Bush and Don N. Spell Professionalism
by Vandy1999 on 09/02/2013updated 04/24/2025I have had 5 buying experiences at Tom Bush BMW and they have all been wonderful. Sales, Service and attention to detail are top notch. But I would like to single my Salesman, Don N. He really understands customer service within a relaxed,… non-assuming setting. He is A+ in my book !!Fast, Effecient, Courteous and Professional
by bmw1313 on 08/27/2013updated 04/24/2025John B. made our buying experience convenient and effecient. His personal attention to our particular requirements made for a wonderful process. He and the dealership pay particular attention to veterans and service members, which is much… appreciated as well.BMW for Life
by IWriteNow on 09/02/2013updated 04/24/2025I've owned 5 BMWs - 4 purchased or leased from Tom Bush BMW. The last 3 I were from Venci D. He is an exceptional sales associate and I actually look forward to the sales experience. He makes it easy - the way purchasing a car should… be. And when I was involved in two accidents that totaled my BMWs (a 3-series and 5-series) within 18 months of each other (neither were my fault fortunately!), Venci's compassion and patience with my new purchases helped take away the fear of even driving again. I walked away from both accidents unhurt, thus I am a BMW owner for life. And as long as I live in the Jacksonville area, I will buy from Tom Bush BMW and always from Venci.As always John B. comes through!
by justin65 on 02/14/2014updated 04/24/2025John B. and the team at Tom Bush BMW always do a fantastic job. He located the exact car I wanted, got it in quickly and I was in and out with the new model in last than an hour. Thanks for making it so smooth!Reset Oil Change Indicator
by searover1 on 02/18/2012updated 04/24/2025Dealer performed annual maintenance (14,700 miles on vehicle) which included an oil change paid for by BMW. Before and after service, oil change indicator said vehicle had 4,700 miles prior to next oil change because Dealer refused to reset… indicator. Dealer said to bring vehicle back after 4,700 miles for another oil change. Dealor said this was standard procedure even though it does not conform to Service Manual.TRIED TO BLACKMAIL ME!
by morankj1 on 08/21/2011updated 04/24/2025Had my window shattered during a lock out by JT Hookers Towing/Fender Menders in Charleston, SC. They didnt fix the window properly and it didnt shut leaving a gap large enough to stick my finger in the window. When I returned to… Florida and had MANY phone calls/complaints to various entities Tom Bush BMW service manager Brian Noell called me and said hes spoken to Fender Menders/JT Hookers Towing in Charleston. Brian said JT/FM was now willing to fix my window. I brought my car in. When TB removed door panel, window broke again as JT Hookers/Fender Menders broke mechanism in door to control window; it was merely sitting in door attached to nothing. Could have shattered while I was driving. TB ordered new window & discovered JT Hookers/Fender Mender didn't put all door parts back in. TB had to order another part & told me who ever attempted to replace my window had no idea what they were doing. 2 days later Brian Noell called and said my car was ready but it would ONLY be returned if I signed a liability waiver releasing JT Hookers/Fender Menders. As they had yet to replace my leather console that was also ripped up I refused. Furthermore why is Tom Bush now involved and telling me this?!? AND none of this was EVER relayed to me BEFORE I initially brought the car in. Brian said JT Hookers/Fender Mender now refused to pay TB (after theyd already spoken & agreed to pay) unless I sign waiver. Brian refused to give me back my car unless I pay for the broken window that Tom Bush broke along with the parts to fix door/window. If I didnt pay he said he was going to remove the window and only then give me back my car keep in mind I drove in with a fully intact window. I told him that was blackmail a federal offense. Brian then said "Listen lady, I'm not going to take the crap from u the guy in SC took!" I hung up, called a Sr VP @ BMW North America Executive offices in New Jersey & explained what had happened. JT Hookers/Fender Mender called me. Insisted I sign waiver stating they didn't have to do any more work on car. Reminded them they still hadn't fixed center console AND what he was doing was black mail. Within 2 hours - finally had my car. Whether it was me threatening to file federal charges for blackmail or Sr VP at BMW who stepped in I don't know. Either way - DO NOT USE THIS PLACE!! Positive reviews about this place on this & other sites are suspected fake posts by Tom Bush BMW. Very blatant when great review comes along after bad review AND when great review comes from person who has never provided a good or bad review before or since. People dont comment once on one company and leave. They comment all the time. Also Dealer Rater is a paid service by the dealership. Tom Bush monitors and ONLY post positive reviews. As I have a TON of automotive marketing experience I'm well aware of Dealer Rater and their practicesTom Bush BMW and John B.
by hotel_ca on 01/16/2014updated 04/24/2025Great experience buying a used 2100 750 Li - John was great in getting the numbers right, really knowledegable in the features of the 750 series and took me on an extended test drive so I could appreciate the vehicle fully. Very… professional and fair -- good experienceJohn B. Sales rep
by Banksvp on 08/26/2013updated 04/24/2025I just want to say thank you John, this was my first BMW purchase and I have to say I am sold on the product and the service. I will be a repeat customer and would love to be rolling out in a 6 series next time, but the 528 is Awesome! John… was easy to work with and very knowledgeable. I had to take my vehicle down for a minor issue and he was quick to help getting the car in and out. So once again thank you.Exceptional sales experience
by sandyereed on 08/24/2013updated 04/24/2025My salesperson, John B. was the best! Extremely knowledgeable and very accommodating. He went above and beyond to answer all my questions, and he found me the vehicle I wanted. Best sales experience ever! I would highly and definitely… recommend him!
About our dealership
Tim, we're delighted to hear that Zack and the team at Tom Bush BMW Jacksonville made your complex deal a positive experience. Thank you for choosing us and sharing such wonderful feedback! Enjoy your new ride!
by Tom Bush BMW Jacksonville on 04/18/2025