Tom Bush BMW Jacksonville
Customer Reviews of Tom Bush BMW Jacksonville
Review type:
I wasn't going to buy a car!
Best dealership ever
by Beeman on 02/27/2022I saw an add on Facebook for the BX7 and jokingly texted my salesman Marco Granado, was that car available? He informed me that it was pre sold - he texted me two days later and said it was available and I am over joyed that I got this… dream car !!! Thank you everyone at Tom Bush , Marco, Rob , Shelia and the great people in the loaner department. Mr Barry!!! it has been a great experience purchasing vehicles and getting them serviced from you 🙏🏽🙏🏽Congratulations on your new BMW X7! We are thrilled that you had such a positive experience working with our team and we hope to see you again down the road. Thank you from all of us at Tom Bush BMW Jacksonville!
Service with Rich
by Michael on 02/23/2022Richard Berry is the best! When I bring my car in for service, I know that Richard(Rich) will make sure everting is handled promptly and to perfection. He genuinely cares about his clients and constantly goes out of his way to make the… experience excellent!It makes our day to hear you have such confidence in Rich and the rest of the Tom Bush BMW Jacksonville team, Michael! Thank you for the glowing review and for trusting us with your maintenance needs - it is our honor and pleasure to assist!
Best car salesman
by Michael on 02/23/2022Chuck Hollis is truly the best in his business. He is fair, honest and listens. In addition, he provides great suggestions and fits your needs to the right car! Lastly, Chuck becomes a friend as well as a trusted car advisor becomes he… takes the time and cares!Michael, we couldn't be happier to hear that Chuck has set a new standard for the car-buying experience. Thank you for the kind words and for leaving Tom Bush BMW Jacksonville a positive review - we'll be here whenever you need us next!
Warrant service
by MG on 12/23/2021The service at Tom Bush has been very good. They provide a video of service and get the job done quickly.Thank you for sharing your terrific feedback! We appreciate your business and we look forward to welcoming you back to Tom Bush BMW Jacksonville next time.
Chuck Hollis is Fantastic
by Alex Mathai on 12/20/2021Chuck Hollis is honest, professional and has sold us multiple vehicles in the last 6 years providing the same experience. Our last three vehicles were all designed and ordered virtually because we know we can trust Chuck. I have… recommended him to friends and colleagues multiple times.Alex. thank you for the great review! We strive to deliver a seamless and straightforward purchase experience for our guests, and it is wonderful to hear that this has been reflected in your time working with Chuck. We appreciate your business over the years and will be sure to pass on the kind words! - The Tom Bush BMW Jacksonville team
Stanta Came Early at Tom Bush BMW Jacksonville!
by JT on 12/17/2021Our CA, Mr. Carlton McDonald is unbelievable! We worked with him well over five months to get the perfect vehicle.....and, he did not fail! He made sure our needs were being met through numerous updates and follow-ups. I didn't even… request a test drive before purchasing our vehicle because I had total confidence in his work ethics, professionalism and product knowledge.Hi JT - We are thrilled to read your glowing review of Carlton and our team! Thank you for choosing Tom Bush BMW Jacksonville and for sharing your experience. We hope you are loving your new car!
My personal BMW ordered and delivered !
by andy hof on 12/07/2021Chuck Hollis is a very fine salesman , an honest , low key guy , extremely knowledgeable and a great reputation for taking care of all the leaders of my company (most drive BMW's ) . Chuck recommended I order the exact car , I wanted , and… still gave me all the discounts I was eligible for , in a very tight market. I got a beautiful car , and a great sales contact - Chuck Hollis , at Tom Bush BMW , [contact info removed]Thank you for the tremendous feedback and for commending Chuck's great work! We couldn't be happier that he and the Tom Bush BMW Jacksonville team were able to get you into the exact vehicle you wanted. Wishing you many safe travels ahead - and enjoy!
Dan is the Man
by Ron on 11/16/2021Awesome experience at Tom Bush BMW, especially the courtesy and professionalism of our Sales Representative, Dan Sorenson. We love our new X5.Thank you for giving Dan such a special shoutout, Ron! We're so thrilled you were able to go home in a car that you're going to love. All of us at Tom Bush BMW Jacksonville wish you the best in your new BMW X5. Take care!
Awesome
by Jay Southerland on 11/16/2021Awesome experience at Tom Bush BMW, especially the courtesy and professionalism of our Sales Representative, Carlton McDonald. We love our new X5.Hi Jay - We are thrilled Carlton and the team took such great care of you! Thank you for choosing Tom Bush BMW Jacksonville and for taking the time to leave a review. Enjoy your new BMW X5!
I am so happy and excited with my BMW
by Shmuel Hoffmannn on 10/11/2021I will recommend Tom Bush 100% the services was great. all my questions was answered by Mr Patel. Also Mr Patel Trade me like a part of the BMW family, this is my second BMW my wife and I so excited and enjoying our BMWThank you for your recommendation! We are thrilled to hear that Mr. Patel helped you and your wife get into a beautiful new BMW. Congratulations and safe driving from our Tom Bush BMW Jacksonville team!
Wonderful experience!
by Rob Bourne on 09/14/2021Excellent experience from initial test drive, building out, ordering and then receiving my new BMW. Ask for Mr. Patel, he is very passionate about BMW and taking care of his customers. Thanks for a great experience!Hi Rob - We are thrilled that your purchase experience was so positive from start to finish! Thank you for choosing Tom Bush BMW Jacksonville and for stopping by to share your five-star feedback. Enjoy the ride!
Top Notch Sales & Customer Service
by LaurenA6881 on 09/14/2021Tom Bush customers fa lyfe. The entire staff was 10/10. A couple of things we love: Our salesman Abe never felt like a salesmen. He just told us facts about the car and didn't talk numbers until we asked him to. He was super knowledgeable… and delivered the car well. He was super personable. Everyone was kind and made sure we were always being taken care of. Also, one of our favorite things about Tom Bush BMW is the service center. We are always in and out unlike other luxury dealerships where a service could take 5 hours. That alone is worth it to be a customer. Thank you Tom Bush BMW!Lauren, we are proud to have earned your loyal business and your glowing review! Thank you for choosing Tom Bush BMW Jacksonville and for taking the time to mention Abe's great work. We look forward to working with you for a long time to come!
Very Professional Sales Team
by Zendrick C on 08/11/2021On yesterday, I purchased the 2021 X5 xdrive45e from Tom Bush BMW Jacksonville. I first test-drove the vehicle on Saturday, and two days later - I decided to purchase. This has been the best car-buying experience I've ever had. My sales… representative, Abe Powell, was very professional and courteous. Never at any point during the decision-making process did I feel pressured or haggled. Abe provided the relevant, timely, and helpful information needed for me to make my final decision. He was available (basically 24/7) to answer any questions or doubts I may have posted. Again, this was an awesome car-buying experience. I would highly recommend this dealership, because they know how to treat customers with dignity and respect. Something not to common in the car-buying experience nowadays.Thank you for the amazing review, Zendrick! We're elated to hear that the Tom Bush BMW Jacksonville team has set a new standard in your dealership experience, and we hope you love your new 2021 BMW X5! Safe travels!
Georgia Peach Purchase
by Malisha S on 08/09/2021I purchased my first ever BMW from Tom Bush. My husband found an X4 online and began working with Abe who was the ultimate salesperson. He assured us that if we wanted the vehicle that he would work with us until the deal was sealed. Given… the scarcity in SUVs, I had a dealership in metro Atlanta (where I reside) sell a vehicle up from under me with no apology whatsoever. Needless to say , Abe being made aware of this did his absolute best to ensure I wouldn’t have a repeat. I am so happy with the level of service, commitment & follow-up I received from beginning to end. Abe even followed up with us Saturday night to make sure our drive back to Atlanta was a safe one. ❤️ Even though I’m not a resident of Jacksonville or FL in general, I will absolutely refer Abe & Tom Bush to BMW to anyone I know who is. Thank you again Abe!Malisha - thank you for leaving Tom Bush BMW Jacksonville a review! We're delighted to hear that we made your recent buying experience such a success, and we'll be sure to compliment the team on their tremendous work. Drive safe in your new BMW X4!
Satisfied Return Customer
by Suzi C on 08/06/2021We have purchased vehicles from Tom Bush BMW since 2016. Our first was a certified pre-owned, our second and now our third were custom builds. We have been very pleased with all of the departments we have dealt with over the years,… especially our sales representative, Abe Powell. Will continue to be a loyal customer.Suzi - thanks for your loyalty to Tom Bush BMW Jacksonville. It is wonderful to see that Abe continues to help you find the perfect vehicle and we wish you safe travels until next time!
Don't buy a car from Tom Bush BMW
by Ann Marie Neufelder on 07/27/2021Don't go to Tom Bush BMW. It's been more than 2 months since I purchased my car and I still don't have a tag or title. The amount of time I have wasted with them is well worth the drive to Orlando to go to a dealer with a competent staff.… At this point it would have been cheaper for me to drive across the country and buy a car then to do business with Tom Bush BMW.I apologize for the delay with your paperwork. It is our goal to deliver an efficient and straightforward purchase experience, and it is never our intention to inconvenience our guests. I assure you that we are working with RegUSA and the South Carolina DMV to complete your vehicle's titling as soon as possible. If you have any questions please feel free to give me a call. Thank you, Rob D'Augustinis - New Car Manager - (904) 371-4308
Great people
by JP Anunciacion on 06/30/2021We were so pleased with this dealership. Worked with Francesca in the new cars department and with Moose in the CPO side. Both of them helped us with the process. They were both patient, kind and understanding of our needs. They sold us the… car that we need not the car we want. I like every process and it they made it so easy for us.Thank you for taking the time to leave us a review! We are pleased to hear that Francesca and Moose both took such good care of you here at Tom Bush BMW Jacksonville, and we will certainly let them know that you appreciate their help. We hope that you continue to enjoy your newly purchased vehicle!
Francesca the great
by Scott R on 06/30/2021I cannot tell you how great our salesperson was at Tom Bush BMW. Her name is Francesca Shepherd. My wife and I bought our son a 2021 M2. We had to special order it due to lack of inventory across the country. Francesca handled all of that… as well. When the M2 arrived she helped us surprise him with the car. She had it covered and a giant bow on it, hidden away. She had his favorite song playing as we walked into the room where the car was being held. She was and is amazing. Ask for her.Scott, thank you for taking the time to leave us a review! Francesca is an exemplary member of our team at Tom Bush BMW Jacksonville, and we will certainly let her know that you and your family appreciate her help. We hope that your son continues to enjoy his 2021 BMW M2!
Perfect pick up experience
by Joseph Boy on 06/17/2021Perfect pick up experience. Salesman Abe Powell was very thorough in explaining how the Car works And making the exchange from my X1 to my X3.Pretty Smooth Car Buying Experience
by JP on 05/23/2021My Client Advisor Jitendra Patel was awesome. Super friendly, quick, and knowledgeable. If you're in the market for a new car check out Patel at Tom Bush BMW.BMW
by BMW on 05/20/2021Very good experience with Chuck Hollis, my sales consultant. I would highly recommend him and the dealership if you are in the market for a BMW.Thank you for the great review! Chuck is a fantastic member of our team, and it is excellent to hear that he went the extra mile to assist with your purchase. Drive safely in your new vehicle, and we hope to see you again at Tom Bush BMW Jacksonville!
Tim, we're delighted to hear that Zack and the team at Tom Bush BMW Jacksonville made your complex deal a positive experience. Thank you for choosing us and sharing such wonderful feedback! Enjoy your new ride!
by Tom Bush BMW Jacksonville on 04/18/2025