Tom Bush BMW Orange Park
Customer Reviews of Tom Bush BMW Orange Park
Review type:
Top buying experience
Top buying experience
by Lifelong laker fan on 04/10/2025I liked that the salesman did not pressure me and answered all my questions. They didn't have the specific color a I was looking, however they did a dealer exchange to get the color I wanted from another dealer and shipped it to my city.… Now that is service.We're delighted to hear that our team at Tom Bush BMW Orange Park provided you with a pressure-free experience and went the extra mile to get your preferred color. Thank you for sharing this positive feedback, and enjoy your new ride!
BMW Orange Park, Florida service going down hill
by Robert Fox on 02/01/202510 months ago I would of said yes when left a positive review on Google. The time before my most recent visit to the service group I mentioned to my wife that our advisor (Clem) is not giving us the same service we were getting while our… X-5 was still under warranty. I had gone into BMW OP with several items that needed to be addressed. When I picked up my BMW and checking out I asked about one action item and it was totally missed and I was to feel like it was an inconvenience to address one of the instrument functions that I thought was not working. This past week I contacted BMW and spoke with my normal advisor (that my wife always used) and said I the drivers side rear was showing low and needed to be looked at. Also at the same time I said I wanted to review again the recommendation that was given to me that 2 of the tires needed to be replaced. I was immediately pushed towards getting an Uber (again) While the car was under the lease warranty my wife said she was always given a loaner. I told Clem no thanks I would rather have a loaner. He transferred me to another dept and I the earliest loaner was Feb 18th!!! That is more than 3 weeks away. But I was told by the appt desk that tire issues (which we had the Allstate policy we purchased through BMW always got priority. Well, what choice do I have so I had them transfer me back to BMW OP and Clem booked an Uber. When I dropped off the car I said again let me know about the other 2 tires and you figure out if the leaking tire is one of those tires or not. The next day at 5pm (24 hours later) I never heard a word and called back and said “hey , can I have an update”? At that time I was told they found a nail in the drivers side rear and he had gotten approval to replace yet. But 3 cars still in front of me. I was disappointed that I had to chase BMW for an update. I was told “the shop is behind” On Wed ( 2 days later) I got an text that said my vehicle was ready. No word about the other 2 tires. I said the hell with it and didn’t bother to call service and ask why didn’t I get an estimate for the other 2 tires. Now when I picked up my X5, Clem told me the other tires were fine. Which contradicts what the service tech mentioned 2 visits ago. Now feeling the love BMWRobert, I apologize for the inconvenience and lack of communication you experienced during your recent service visits. We strive to provide consistent and attentive service regardless of warranty status, so it's disappointing to hear about these issues. If you'd like to discuss this further or have any other concerns, please feel free to reach out. Thank you, James Latham - Service Manager - (904) 562-7370
"Exceptional Service,Unbeatable Experience!"
by Claudette Edwards on 01/19/2025Thank you Ryan,Stephanie and the Tom Bush BMW team for your excellent service and making my car buying experience smooth and enjoyable. I really appreciate the time you took to understand my needs and find the perfect car for me.You… professionalism and friendly approach made a big difference,and I am grateful for all your help!"Claudette, we're delighted to hear that Ryan, Stephanie, and the Tom Bush BMW Orange Park team made your car buying experience smooth and enjoyable. Thank you for sharing such kind words about their professionalism and friendly approach! Enjoy your new ride!
Maintaining my M240
by Barbwire on 12/04/2024updated 12/11/2024My Tech aka Tommy is the BEST advisor with Tom Bush BMW. He explains what my car may need & advises accordingly. He explains the task at hand & is always available for questions. Their prices are lower/competitive compared to other places.… Tom Bush does quality work & I highly recommend their services for maintaining your ride🚗Thank you for sharing your experience with us! We're delighted to hear that Tommy provided such excellent service and guidance at Tom Bush BMW Orange Park. We appreciate the recommendation and look forward to assisting you with all your car maintenance needs in the future!
Oil service
by David on 11/17/2024All of the deslership personnel I interacted with were courteous and professional.David, we really appreciate your positive review of Tom Bush BMW Orange Park!
On The Road Again
by TRC on 11/06/2024This was my first experience with the Tom Bush OP Service Department, and they did not disappoint. My Service Advisor Tommy was AWESOME!!We're delighted to hear that your first experience with the Tom Bush BMW Orange Park Service Department was a success! It's great to know Tommy provided awesome service. Thank you for choosing us, and we look forward to serving you again in the future!
great new car
by hbruce on 10/10/2024updated 10/17/2024They made the process easy, and the car sells it self. The salesman did a great job, and made it easy.We're delighted to hear that our team at Tom Bush BMW Orange Park made the sales process easy for you! Thank you for choosing us, and enjoy your new car!
Fast and reliable service.
by E Sherman on 10/04/2024Provided quick and friendly service,Thank you for taking the time to review Tom Bush BMW Orange Park! It really means a lot to hear that you're happy. Safe travels until next time!
Good service👍
by Alex Chen on 08/16/2024Very satisfied with the service provided.Alex, thank you for reviewing Tom Bush BMW Orange Park! We appreciate your feedback!
Expeditious
by Tonya J on 08/07/2024My check engine light came on and they were able to get me in the next day and made the repair.It was our pleasure to assist you, Tonya! Thank you for choosing Tom Bush BMW Orange Park and for sharing a review.
Great service
by Ibeme on 08/03/2024Great service, very nice waiting area.Thank you for stopping by to leave Tom Bush BMW Orange Park a positive review!
First time BMW owner
by Pb904 on 07/01/2024We just purchased a 2025 X5. The entire sales process was very low-key and no pressure- which is exactly what we wanted. Keke(Kea) allowed us to order exactly what she wanted. She answered all questions clearly, and if she didn’t know the… answer, she did the required research and got back to us promptly. She was very pleasant to deal with. Once the delivery date arrived, the pick up process was very smooth and low-stress. I felt like Bush BMW was very clear and fair throughout the process. Jorge in the finance dept was very pleasurable to deal with also.Thank you for sharing your experience! We're delighted to hear that Keke and Jorge made the purchase of your 2025 BMW X5 smooth and stress-free at Tom Bush BMW Orange Park. Enjoy your new ride, and we appreciate your support!
Service writer (Clem) was excellent!
by Mark C on 06/29/2024Service goes above and beyond to helpMark, thank you for sharing a positive review of Tom Bush BMW Orange Park!
Reliable and friendly service
by Ted Tuner on 05/02/2024This service department treats you with respect and courtesy and delivers reliable service.Ted, we are grateful for your review. Thank you from all of us at Tom Bush BMW Orange Park!
Happy Buyer
by BMW 2 Fan on 03/22/2024updated 04/18/2024Last year, I was looking for a 2-door car and happened to drive by the dealership and saw 2 on the lot. Deciding to stop, I was introduced to Doug who asked if I had ever owned a BMW. It had been quite a while. Over a decade ago, I decided… to switch from BMW and purchase an Infiniti. Since the line up has changed dramatically, Doug’s presentation and the cars convinced me that I needed to reconsider BMW again. We drove all the 2-door cars in the line up and he provided detailed information on the specifications of each option available. It took over 3 hours to get through it but I was convinced the new 2 series met my needs. There was just one problem- the car on the available car on the lot was purple, which was not my ideal color. With Doug’s help , I ordered exactly what I wanted, which was a fabulous decision. If you aren’t familiar with the BMW line, I suggest you work with Doug as he made the decision, purchase, and delivery process both informative and pleasurable - an experience that you won’t find elsewhere.We're delighted to know that Doug was able to help you find the perfect BMW at Tom Bush BMW Orange Park! It's great hearing how he took the time to guide you through all your options. We appreciate your feedback and are here if there's anything else we can assist with in future. Enjoy driving your new car!
Thriller M2
by M2 Fan on 03/22/2024Last year, I was looking for a 2-door car and happened to drive by the dealership and saw 2 on the lot. Deciding to stop, I was introduced to Doug who asked if I had ever owned a BMW. It had been quite a while. Over a decade ago, I decided… to switch from BMW and purchase an Infiniti. Since the line up has changed dramatically, Doug’s presentation and the cars convinced me that I needed to reconsider BMW again. We drove all the 2-door cars in the line up and he provided detailed information on the specifications of each option available. It took over 3 hours to get through it but I was convinced the new 2 series met my needs. There was just one problem- the car on the available car on the lot was purple, which was not my ideal color. With Doug’s help , I ordered exactly what I wanted, which was a fabulous decision. If you aren’t familiar with the BMW line, I suggest you work with Doug as he made the decision, purchase, and delivery process both informative and pleasurable - an experience that you won’t find elsewhere.We're so glad to know that Doug was able to help you rediscover the BMW brand here at Tom Bush BMW Orange Park. It's great hearing how he took the time and effort in ensuring you found your perfect match, even if it meant ordering a custom car! We appreciate your recommendation and hope you continue enjoying your new 2 series.
Great Service
by Andrew Gilley on 03/03/2024My service advisor, Mr. Clem Myles was on point. Clem was prepared for my arrival/appt in which he greeted me with a professional and friendly greeting. Service to my vehicle was completed in a timely manner. Mr. Clem kept me updated… throughout the process. Highly recommend.Andrew, it's great to know that Clem provided you with such a professional and efficient service at Tom Bush BMW Orange Park. We appreciate your recommendation!
Excellent Service
by Sheila Howard on 01/10/2024Service Rep. Clem Miles was knowledgeable of my needs for my vehicle. Whenever l bring my vehicle for service to Mr. Miles l can rest in confidence that my vehicle will be 100% repaired. Thank youSheila, we're glad to know that Clem has been able to meet your needs and ensure your vehicle is in top shape at Tom Bush BMW Orange Park. Thanks for trusting us with your car's service!
Best experience ever!!
by Josep on 01/01/2024Buying a car is often a stressful experience, however, that was not the case with Steph at Tom Bush. She did not treat me as a salesperson-buyer scenario yet she was very professional. She made the entire process seem like a walk in the… park and so did the Business Manager/Financial Rep. This was very different to past experiences. The process was quick and so easy! Love this place. I went with my two daughters and they felt like they were on the coolest place aver. One of them said to me: I never want to leave this place, is so awesome!Josep, we're delighted to know that Steph and our team at Tom Bush BMW Orange Park made your car buying experience stress-free. It's great to see you and your daughters had such a positive time with us! Enjoy the new ride!
VIP Customer Service
by X7 Eric on 12/31/2023The service staff listens to you and addresses your concerns. Rehmar has been Top Notch at keeping me updated whenever I need to get the car serviced. I always feel informed.Eric, it's great to know that Rehmar and our team at Tom Bush BMW Orange Park have been able to keep you well-informed during your car service visits. Thanks for the positive feedback!
Excellent experience!
by D Oliveri on 10/08/2023Best service experience ever! Tom Bush BMW in Orange Park exceeded my expectations. The staff was professional, informative and very helpful. Jennifer gave me updates as my car was being serviced and it was quick! I was prepared to spend… all afternoon there, based on previous experiences at other dealerships. I was in and out in 90 minutes! Clean and comfortable waiting area with complimentary beverages and snacks and spotless restroom! Again, Excellent experience! Thank you Tom BushWe're delighted to know that your service experience at Tom Bush BMW Orange Park exceeded expectations! It's great to learn that Jennifer and the team kept you well-informed throughout. We appreciate your kind words about our amenities as well. Thank you for choosing us!
We're delighted to hear that our team at Tom Bush BMW Orange Park provided you with a pressure-free experience and went the extra mile to get your preferred color. Thank you for sharing this positive feedback, and enjoy your new ride!
by Tom Bush BMW Orange Park on 04/11/2025