Tom Bush Mazda
Customer Reviews of Tom Bush Mazda
Review type:
Great sales team
Unhappy
by Jay on 08/30/2024Very dissatisfiedJay - I would appreciate the chance to learn from our mistakes so we can provide a 5-star experience. If you're willing to share the details, would you please contact me at your earliest convenience? Thank you for your feedback, Arsen Naumenko - Service Manager - (904) 371-4815
Hurry Hurry l am leaving town
by Jacquelyn Myers on 08/04/2024updated 08/14/2024Well l told them that on the way out of town and worked in and still did a thorough service check,found the problem and took care of it.Jacquelyn, we're glad to hear our team at Tom Bush Mazda could quickly and thoroughly address your needs. Safe travels!
Great sales team
by Mike Fed on 05/24/2024Just had a great experience at Tom Bush - Mazda. We purchased a Mazda CX-90 to replace an Audi Q5 for luggage and space reasons. We were used to the performance of the Audi, but needed more luggage space than the Q5/Q7 could… provide. The 2024 CX-90 is a great blend of performance and luggage capacity. Once we decided that this was the right vehicle for us we headed to Tom Bush in Jacksonville. Our experience was professional, classy and reasonable all at the same time. Great experience and would recommend to all in the area.Mike, we're delighted to hear that you had a great experience at Tom Bush Mazda and found the perfect vehicle for your needs. Enjoy your new 2024 CX-90!
Getting Service a Real Pleasure
by ttg8888 on 05/07/2024Sitting in a comfortable lounge, partaking of thejdrinks and snacks , working on my tablet. Mazda service is actually enjoyable. Sandy and Adriana are so efficient, they text when the service is completeWe're glad to know you had a comfortable and efficient service experience with Sandy, Adriana, and the rest of our team at Tom Bush Mazda. Thanks for your review!
Great Dealership
by Shawn OBrien on 12/25/2023After an unfortunate accident and our insurance deeming our CX30 a total loss, sales team , Joe Jacobson and sales manager Aaron along with Chris with financial was able to get us in a new Cx5 at not only an amazing price but a great rate.… They really worked hard to get us the best deal due to our situation. This is our 3rd Mazda we have purchased from Tom Bush. They value trade ins at a very fair price and their new inventory is priced to move. Mazda itself is a dependable brand with a lot of upgrades that come standard. You will leave Tom Bush very happy.Shawn, it's great to know that Joe, Aaron, and Chris were able to help you find a new CX-5 at Tom Bush Mazda. We appreciate your loyalty and are glad we could assist in such an unfortunate situation. Enjoy the ride!
No Hassle Purchase
by AF1985 on 11/01/2023Professional sales personnel, excellent product, and no pressure sales technique.Thank you for taking the time to share your five-star buying experience with the Tom Bush Mazda team! We are thrilled that you found the perfect new ride. Congrats and safe travels!
Best dealership experience hands down
by Emma K on 10/17/2023My husband and I drove from out of state because this dealership had the specific vehicle we were interested in. We worked with Brenden and he looked up the CX-90 in the paint color we wanted in no time and had us out on a test drive. I… think we were hooked as soon as we got into the car but honestly had Brenden been pressuring or talked solely to my husband(he didn’t)..we may not have purchased the car. He was kind and personable with our whole family. For us, that and the transparency of the process made the sale. Devyn was with us for some last steps of the process and was equally approachable and very good at his job. We are thrilled with the car!!Emma, it's fantastic to know that Brenden and Devyn made your experience at Tom Bush Mazda a memorable one. We're glad you found the perfect Mazda CX-90! Thanks for driving all this way - we appreciate your business!
Amazing car buying experience!
by Amy L on 08/15/2023I live in a different state and chose to travel to FL because Matt and staff at the CPO dealerships were amazing to work with and I appreciated the quickness in which they got me in my way. I would definitely buy my next car from them!Amy, we're so glad to know that Matt and our team at Tom Bush Mazda made your out-of-state purchase a smooth one. We appreciate the support and look forward to helping you with your next car!
Best place ever!
by IBM on 06/02/2023I recently purchased a Mazda CX 50 from Elizabeth. Elizabeth is definitely an asset to your dealership. This is the sixth Mazda that we have purchased in our family and four came from your dealership with Elizabeth.We are thrilled to hear Elizabeth helped you purchase your Mazda CX-50! The Tom Bush Mazda team is grateful for your family's continued support over the years. Thank you for choosing us and for taking the time to write a review. We hope you enjoy your new vehicle!
Respect and Courtsy made me their advocate..
by Khaled Kamal on 06/01/2023The respect and courtesy as well as honesty, beats any luxury dealer. I am nicely surprised. To name a few, Jose and Ken sales team, Will, Fin Mgr.Khaled, thank you for taking the time to share your kind words about your experience with us at Tom Bush Mazda. We're grateful that our team members Jose, Ken, Will, and Fin were able to provide such top-notch service during your visit. We appreciate your business and hope to serve you again!
CX 5
by Diane M on 05/18/2023My previous car was a Jaguar. I traded it in for a CX 5 and was blown away by the customer service I received at Tom Bush Mazda from Rose my salesperson and her other team members, Joe and Daniel. I've been there three times now. The… first time was to test drive cars. The second time was to buy a car. And the third time was to bring my car in to get the windows tinted. Each time everyone in the building is customer, service, focused, professional, and very helpful. I highly recommend buying a car there.We are glad to see that Rose, Joe, and Daniel made your experience exceptional here at Tom Bush Mazda! We strive to deliver top-notch customer service, and we are glad that we could deliver that during your last couple of visits. We're thrilled that our staff left an unforgettable impression and we look forward to assisting you again in the future. Enjoy your new Mazda CX-5 and safe travels ahead!
No pressure sales
by Jim Foster on 08/31/2022The sales team here are very welcoming and no pressure salesmen and saleswomen. Michael Orr was easy going and answered all our questions. He and his managers even found the car we wanted in another city with no add on charges and even… loaned us a car while we waited for the car to come. The dealership does not add on to the msrp of the vehicle and the finance department, Brittany Engle, was very easy to work with and doesn't try to force optional items at the closing. Overall an easy and no stress way to buy a car.Jim, thank you for the great review! We're glad that Michael, Brittany, and the rest of the Tom Bush Mazda team oversaw such a pleasant, successful, and pressure-free car-buying experience, and we appreciate you trusting us with your business! Safe travels, and enjoy your new ride!
Must visit
by SP on 08/23/2022Inviting atmosphere- very relaxing, no high pressure tactics. Very much felt I was heard. Michelle did a great job presenting me with options. Did not rush me at all and was allowed to take my time. Very positive experienceThis is the kind of feedback the Tom Bush Mazda team loves to see! Thanks for highlighting Michelle's hard work and we wish you many safe and happy miles. Take care!
Buying made easy!
by David DeLuca on 08/10/2022Personalized service. Attention to details. Friendly. Easy. No fuss no muss. If that’s what you are looking for in your car buying experience look no further than Tom Bush!David, we're glad we made your car-buying experience so pleasant, easy, and seamless! Thank you for the fantastic review and for trusting Tom Bush Mazda with the job - we wish you many safe and happy miles ahead! Enjoy!
Superb Sales Agents
by Dave on 07/14/2022Jose Alers provided excellent service during our purchase of our CX-5! He is very knowledgeable of the products available and goes out of his way to ensure a smooth process. BZ to Jose!!Hi Dave - Congratulations on your new Mazda CX-5! We are thrilled that Jose and the team made your experience so positive and successful. Thank you for choosing Tom Bush Mazda!
Great service, great people!
by Niall on 06/24/2022I’m not the easiest customer to deal with as I’m very particular and have higher than average standards for work and service. At no point did I feel like I was being a pain in the butt. Kathryn was very professional, pleasant, and… understanding of my concerns. I will continue to take my CX-5 GTR to this dealership and can’t recommend them enough. 5/5We're glad you received the pleasant and customer-centric service we strive for, Niall! Thank you for your business and phenomenal review, from all your friends at Tom Bush Mazda. We wish you many safe miles till we see you and your Mazda CX-5 GTR again next! Take care.
Super Sale
by Rich on 06/18/2022Tom Bush BMW was great. With the shortage of new cars finding what you want can be a challenge. But here I was able to get the car I was looking for within just a few days - and there was no “market adjustment” that you see with many… dealers today. Great delivery too. Car came in on Memorial Day - they had it prepped and ready by that afternoon.Hey Rich - Thank you for the review. We're glad to hear that the team helped score you an amazing vehicle, what a great way to celebrate your Memorial Day. We appreciate your business, and we will see you again next time. Happy driving out there!
The best experience ever
by Stefanie Sic on 06/15/2022I just leased a CX5 from Artillo, he made the process easy, enjoyable and warm. The entire process was smooth as silk. I look forward to going back for my first oil change!!!Hi Stefanie - Congratulations on your Mazda CX-5 lease! We'll give kudos to Artillo for his standout customer service and professionalism. Have fun in your new ride and thanks for choosing Tom Bush Mazda.
Great Experience
by Ty on 05/09/2022Tom Bush Mazda dealership is a great overall experience! The Sales Team working with Liz and Jose to the awesome service specialist Kathryn. Great customer service and very knowledgeable. They take time to listen to what your needs are! Go… see them!Thank you for highlighting some of the Tom Bush Mazda team that stepped in to make sure your experience went so seamlessly from start to finish. We will certainly let everyone know you appreciated their help and expertise. Take care!
No Engine Oil on a Brand New Car
by Kenan on 03/31/2022I had a terrible purchasing experience at the Tombush Mazda dealership. Yesterday 03/29/2022 I leased a car from them. Michael and Daniel were assisting me. After I finished signing the documents at the finance department, it took them… literally 2 hours to prepare the car ( 2022 cx-30 SUV). Finally, after 2 hours Michael gave me the keys and told me everything is ready for me to drive the vehicle. I was so excited till the next day after driving about 100 miles the low engine oil light came on. When I called Michael, he told me that he asked someone from the service dept. and it was a common sensor issue he told me just bring the car tomorrow you know it is the technology we get those issues.(lier) After I talked to him I decided to check the oil level on the engine I realized that there is nothing at all(took a video of it) NO ENGINE Oil, No Windshield washer fluid, etc. The car was not in drivable condition. I usually lease from Honda, and never had anything happened to me like that before. So, when I called Michael again he asked me to call the roadside assistant and take the car back to the dealer. I am not sure if there will be any damage to my vehicle but if there is I will be definitely complaining to Mazda CS, BBB, and the state's Attorney. in conclusion, i am not happy with my purchase. They turned my buying a new car experience into a nightmare.Seamless Transaction at a Top Shelf Dealership
by Rich on 03/15/2022I was dreading the idea of buying a car in the middle of a tough consumer auto market. Fortunately I stopped by Tom Bush Mazda where I met Michael Orr. A few hours later I drove home in a new CX-5 for a fair price. Noticeably absent from… this process was some of the hassle and nonsense that I’ve experienced at other dealers in the past. Thank you Michael, Joe and everyone at Tom Bush Mazda. Rich in JacksonvilleWe're delighted that Michael and the Tom Bush Mazda team exceeded your expectations for the car-buying experience, Rich! Thank you for the excellent review, and congratulations on your new Mazda CX-5 - we hope it serves you for years to come. Enjoy!
Mike, we're delighted to hear that you had a great experience at Tom Bush Mazda and found the perfect vehicle for your needs. Enjoy your new 2024 CX-90!
by Tom Bush Mazda on 05/28/2024