Tom Bush Mazda
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Customer Reviews of Tom Bush Mazda
Review type:
Great sales team
by Mike Fed on 05/24/2024
Just had a great experience at Tom Bush - Mazda. We purchased a Mazda CX-90 to replace an Audi Q5 for luggage and space reasons.
We were used to the performance of the Audi, but needed more luggage space than the Q5/Q7 could… provide.
The 2024 CX-90 is a great blend of performance and luggage capacity. Once we decided that this was the right vehicle for us we headed to Tom Bush in Jacksonville.
Our experience was professional, classy and reasonable all at the same time. Great experience and would recommend to all in the area.
163 reviews
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Annette C., Sales
by aobrien on 08/28/2013updated 04/25/2025Very courteous and answered any questions that I had about the car. Good place to buy from.Two Great Experiences
by BossmanJim on 08/11/2013updated 04/25/2025I have purchased two Mazda CX-9's from Tom Bush Mazda. I worked with Brett and Jimmie in both transactions and was extremely well served in both instances. They were well versed on the SUV, courteous, professional and worked very hard to… get both deals done. I enjoyed both of my car buying experiences with Tom Bush Mazda and particularly working with Brett and Jimmie.A Proud New VW Owner
by mattmacdonald on 09/09/2013updated 04/25/2025I went to Tom Bush Mazda/VW/BMW on a whim to look at a 2012 used Jetta GLI. I called as soon as they opened on a Friday morning and was greeted by a happy voice from a friendly sounding man who called himself Brett S. I've been talking to… an assortment of dealers up to that point in the previous days and I was used to the warm greetings by then. After reading some very positive reviews online about Tom Bush's dealership, however, Brett's welcome felt a bit more sincere than the rest of the flock's. Going by his word to make sure the Jetta I was interested in would be there when I visited, I saddled up and headed north from Ocala on a two hour drive. When I got to the dealership in Jacksonville, I was greeted by a firm handshake and the same sincere-feeling welcome I felt over the phone by Mr. S. himself. Skipping the rest of the day I spent there, I ended up with the keys to that same Jetta in my hand. Brett worked with me every step of the way, assuring me that I'll be comfortable with the outcome of the deal. My trade-in was appraised to a comfortable amount (slightly below book value due to some minor required body repair before resale) and my Jetta was sold to me at a price $300 below the book value. While waiting for the finance office to call me in, Brett offered a ride around the lot to chat and unwind from being in his little office cubicle all day. I gladly accepted and, while we were moving stuff from my old car to the Jetta, I was called in to finish the deal. When I came back out, Brett helped me finish moving my stuff into my new car, quickly reviewed with me how to set my phone up with the Jetta's bluetooth, and I was off after a few congratulatory thank-you's and handshakes. I'm completely satisfied with my car and I'm even more satisfied with the service I received. When it comes time to replace this car, I'll definitely have Tom Bush's dealerships first in line to consider; with the hope that I'll be taken care of the same way Brett S. took care of me that same day.Mazda 5 minivan
by busymom07 on 08/15/2013updated 04/25/2025We Love our minivan!! We got it totally loaded for such a fantastic price!! The gas mileage is so great!! My father-in-law always comments that this is the "best riding van" he has ever been in!! Thank you Brett S for putting up with my… screaming children during the test drive!! He was extremely patient and made buying my minivan a fantastic experience.Great service!
by Gr8fuldane on 03/31/2014updated 04/25/2025I just bought a brand new Mazda6 from Brett the weekend before last and he was great. He was very knowledgeable about all the cars features and made the whole buying process very easy.cx 9
by mommadinger on 08/15/2013updated 04/25/2025I love my new car. I got the best deal around. I shopped in Florida and South Carolina. Thank you Brett S. for taking care of me.Our Miata Rocks!!!!
by lgoray on 08/08/2013updated 04/25/2025Melissa and I found the perfect Miata online for us at Tom Bush Mazda. From the beginning, we worked with Elizabeth to make this dream become a reality. When we arrived at the dealership, we found the car, IN THE SHOWROOM... This was a… first!!! Later, we returned for service. And who did I run into right off the bat, but Elizabeth. So good to see her and thanks to her for making our dream come true. Leland GorayFamily Owned Makes A Difference
by tribster1 on 02/21/2014updated 04/25/2025I am a repeat customer with this dealer, and being family owned did make a difference to me. Today with so many huge corporate mergers also comes tighter lead way and more pressure from outside the community. Richard Turpen was an… additional asset to the purchase. He is one of their most experienced car salesman and his relationships with other coworkers showed as they were eager to accommodate his requests to make our purchase of a previous owned vehicle prompt and without any problems. I will be back again for my next vehicle to allow them the first opportunity to get my business as they have deserved it.Annette C., Sales person.
by unclebob64 on 08/22/2013updated 04/25/2025Annette was most courteous and attentive, friendly and agreeable. She let me make up my and answered all my questions.Great Experience
by mazda26 on 08/12/2013updated 04/25/2025I went to several dealerships before I landed at Tom Bush Mazda. Brett S. was very knowledgeable and honest. I bought a great car for an excellent price thanks to him. I would definitely go back to this dealership again.Sales
by keithos on 07/26/2013updated 04/25/2025The entire organization is a class act. Our sales associate ; Brett S. is Professional, courteous, accommodating & thoughtful. My wife and I bought a used car, and Brett made the entire process as painless as possible.Brett S.
by sandman19 on 10/12/2013updated 04/25/2025Brett S. was Great. He worked with us all the way. He is very familiar with the Mazda line and was able to answer all our questions. Very customer oriented and an asset to Tom Bush Mazda.New Jetta
by cathr on 10/19/2013updated 04/25/2025It was a pleasure dealing with Liz T. when we were getting a lease on our new Jetta. Everything was handled in a professional and efficient manner, and we were quickly driving off the lot in our new car.Best car buying experience
by carolyn34 on 10/17/2013updated 04/25/2025My wife needed a new car for work. We had looked at just about every dealership and were about to quit. Then we went to Tom Bush Volkswagen and met Bret S. He had just the right vehicle we wanted and there was absolutely no pressure. Brett… was informative and extremely knowledgeable. I have to say it was the best car buying experience I have ever had. Great job Brett.Liz Rocks!
by rich195 on 08/06/2013updated 04/25/2025Elizabeth T. handled the purchase of our 2012 Jetta Sportwagen TDI perfectly! We walked in wanting a specific vehicle - she did not waste any time, got us to the vehicle we wanted, and had our deal done quickly. Very upfront, fair trade in… given, good pricing. Knowledgeable. We had some off the wall requests, including installing a factory backup camera on a vehicle that wasn't available with it - they accommodated everything!Tom Bush Mazda and Brett S. a winning combination!
by Cathy_G on 11/30/2013updated 04/25/2025Moved to FL from NJ and have been having great service from Tom Bush on our '08 CX-9 so thought we would give them a chance to convince us to buy a new CX-9. Worked with Brett Sanders and was extremely happy with how we were treated as well… as our deal. Brett validated we were right in choosing Tom Bush Mazda.Great Experience
by JChelette on 08/13/2013updated 04/25/2025We came to Tom Bush Mazda & Volkswagen in a tough position. About to have a baby, upside down on our Nissan Rogue, and in need of something bigger, we didn't have high hopes when we walked into the sales room. Brett S. greeted us right… away, and we told him what we were dealing with and what we were looking to buy. He did everything in his power to get us the vehicle we needed while keeping our payments at what we could afford. In our eyes, he worked a miracle for us, and just a few days later we walked out of there with the minivan we were needing. I can't say enough good things about our experience with Brett and the dealership in general. I'm so happy with the overall customer service at this dealership, I drive the 45 minutes from south GA to Jacksonville to have my car serviced and oil changed. I highly recommend doing business with Brett at Tom Bush Mazda & Volkswagen.Dishonest and nasty Sales tactics
by seagirl84 on 07/06/2011updated 04/25/2025We were ripped off by this dealer. Initially the trade-in was supposed to be handled as we dont own the car and we said that we could provide the paper work from the rightful owner, suddenly in few mins everthing changed and they said they… cant take the trade in as bank will flag our loan application. Few mins later they kept changing the interest rates and came down to a 2.9%. We initially thought if not fair, it was a good deal. The next day when we inquired outside about the interest rates we came to know what the bank cannot change the rates once provided and they are doing a inhouse financing. They lied about the Dealer fee and the new FL state law which will not allow the dealers to handle tag. I made in few calls and confirmed all that is a BS. We called the next day and wanted to call off the deal, and they said charged 275$ for the car shipping fee and god knows if the car is at the dealership or not. [violative content deleted] to the teeth. I would not recommend to any one. The one salesman was harsh and never let us speak anything and they are good at convincing their lie. Please do your homework and go to this place. [violative content deleted]Excellent experience
by Elbarbs on 04/02/2014updated 04/25/2025Purchased a 2014 Mazda3. First time I've bought a new car in 14 years. Brett S. provided superior service and made the process very pleasant. Easy to deal with, fair price for car and trade, and we were treated courteously and as a valued… customer. Highest recommendation.Liz T. was terrible at not helping...
by DRLongobardo on 08/27/2013updated 04/25/2025My overall experience with Tom Bush Mazda was pretty great. After my initial inquiry, I was in constant communication with a representative from the dealership. Not overbearing and informative, I appreciated the lightly pushing personality… of Liz. Having come from Sales, I understand that there is always a push, but the truly successful Sales-people allow you enough breathing room to walk away. That little bit of comfort helped me to seal the deal. Thank you, Liz and the Tom Bush Team!Happy to have been able to stay in Jax and buy at Tom Bush Mazda
by greg_h1 on 07/29/2011updated 04/25/2025This is an excellent dealership to do business with. The staff was personable, knowledgeable, and straightforward. We were able to get down to the brass tacks of a deal right away, and the negotiation was fast, enjoyable, and… productive. Generous trade-in offer. I found no nonsense but rather a professional, courteous transaction from reception to the financial department. This is how car-buying should be. Thanks to Tom Bush and Mr. Simmons.
About our dealership
Mike, we're delighted to hear that you had a great experience at Tom Bush Mazda and found the perfect vehicle for your needs. Enjoy your new 2024 CX-90!
by Tom Bush Mazda on 05/28/2024