Palmetto57 Volkswagen
Customer Reviews of Palmetto57 Volkswagen
Review type:
Avoid Yancarlo Garcia
by Jennifer Gibson on 10/16/2021Normally I don't waste my time writing reviews, but I feel I had to with this one. I am only giving 1 star because 0 is not an option. If you can please avoid this dealership specially because of general sales manager Yancarlo Garcia, the… nastiest sales person I have ever had to deal. He basically threw me out of the dealership just because I did not agree with the numbers he gave me, he just turned his back on me and walked away before I could say anything, I am sure if it was a man standing in front of him he would not have acted that way. Not only that, I called before hand to see if they had the car I wanted, so that I wouldn't drive from Homestead to Hialeah for no reason, I am a nurse and I had worked the nightshift the day before and I did not want to make that drive for no reason, but when I got there they said they had just sold that car and the system had not been updated. I do have to say the other sales staff like Fermin and Luis were nice and helpful, however just because of Yancarlo Garcia I will never do business with this dealership as long as he is part of the staff.Missing Manual, Spare Key, and Wrong Address on Registration
by Ashley H on 03/02/2021updated 03/09/2021Took my old Passat in for service, but unfortunately what needed to be repaired almost exceeded the value of the car so I declined the service. Danny Tano helped get me into a 2019 Jetta with all the bells and whistles, as well as assisted… me with lowering my car insurance rate and deferred payment. He worked with me when I was in a very difficult position personally and financially, and I feel like he had my interests at heart as well as those of his employer where all parties walked away a winner. I will absolutely be referring people to Palmetto 57 to purchase their next car, and I’ll be sending them to Danny for the best and most honest sales experience I’ve had when buying or leasing a new car. Thank you Danny! **Edit** I have to change my 5-star rating to a 1-star because I have been trying to get in touch with someone from the dealership for over a year because I was given my car without an owner’s manual or my extra car key, but I have had no success. I text Danny and he says he’s sending my key and manual, but then there’s no follow through. I email the dealership every few months and have never heard back. At this point I’m going to have to mask up and come down to the dealership to try and get answers in person, and during this pandemic that is not at all desirable. I will be stalking them until I get my belongings, and I’ll be taking my future business elsewhere. **Second Edit** These geniuses filled out my registration (which they never gave me along with my missing owner's manual and second key!) with the WRONG ADDRESS! I cannot renew my car insurance without paying all of these stupid fees and filling out forms with the county because of their incompetence. If I could turn this damn car in today and do business with another dealer, I would RUN to do so. Never ever ever again! Buyer more than beware with these folks.Horrible Experience
by Raquel Sultan on 12/05/2019I had the most horrible experience at Palmetto57. I got hit with hefty hidden fees after I leased my Jetta even though I was reassured that there wouldn't be. I tried calling multiple times and left multiple messages and NOONE had the… decency of returning my calls. I DO NOT RECOMMEND this dealership to anyone.worse customer service ever!
by luciak18 on 03/03/2018HORRIBLE SERVICE! Francisco (the seller) was great, very respectful and attentive to details, however, he is not being helped by the unprofessional treatment we received from the managers (Jesus Espinoza and Miguel Acosta) they were both… rude. Jesus treated us like he was making us a favor and Miguel was more focused on going home than to answer our questions. Honestly, I didn't leave because I had waited for 4 hours already to get to the signing point and I just didn't have time to start over in another dealer, but I wILL never go back to this dealer.Ram 1500 SLT
by KeithD69 on 05/06/2017updated 05/16/2017It was a great experience from beginning to end and Francisco and Johni were great to work with. They are good assets to your company.Best service
by Arelys_1963 on 04/27/2017updated 05/05/2017My sales person extremely accurate and fast with the process. I have been leasing from VW since 2005 and it has been my best experience ever.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Duets new car experience survey
by Zurelys on 04/06/2017updated 04/19/2017How nice and resourceful my sales agent was. I loved how attentive to my needs they were. I also liked how hard they worked to get me the extract car and in the color I wanted.Zurelys, thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Enjoy your car! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Fast and easy
by ASicilia on 04/05/2017Fast and easy to do business, to the point, no BS, sales person (Andrew) was helpful and financial guy (Phillip) was also easy to work with...... Parking for clients could be larger. Show room is small.Thank you for taking the time to share your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
great
by mikeje305 on 11/16/2016updated 11/30/2016my salemans,curtis kenelly was great,he made us feel right at home, very fast service and he didn't force to make a sell to us.Thank you for your review. We're glad to have Curtis on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Great job!
by BarbaraAnneRod on 09/27/2016Extremely nice and it took an hour tops! Everyone was very helpful and I got the car I always wanted at a great priceThanks so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure. Warm regards, Lamay Martin - General Manager - lmartin@palmetto57.com
Derrick_K
by Derrick_K on 09/08/2016updated 09/20/2016For the most part, everyone dealt with me in a professional manner. The staff and salespersons were courteous and respectful. While I was waiting for Danny, the sales professional that I ultimately leased my vehicle with, other sales… professionals walked up to me to ask if I needed assistance. I never felt that I was ignored. Danny was very pleasant. Philip was very helpful about getting my copies of paperwork I requested and even put the mats in my car later that week.Thank your for your honest review, Derrick. Let us know if you have any questions or need anything else. Lamay Martin - General Manager - lmartin@palmetto57.com
Excellent service
by Taneka55 on 09/07/2016updated 09/20/2016Excellent service, Positive, and good communication, great experience , Easy going, Answered all my questions, and concerns promptly. I would most definitely recommend anyone who is looking to buy a car to palmetto57 dealership they are… the best. I want to thank Mr.Edin Colon for helping me get back on the road with my new 2016 Volkswagen Passat I really love my car. I want to say thank you to all of you at Palmetto57 dealership you guys are the best.....This is great! Thank you for leaving us a 5-star review. If you need anything else at all feel free to let us know. Lamay Martin - General Manager - lmartin@palmetto57.com
way better than Esserman VW
by Maritafe on 08/03/2016updated 08/16/2016Easy going people, not hard push in any direction, answered all my questions. Many vehicles available to choose from, great test experience.Thank you for your kind words! I'm glad that you had a great experience and I hope we can see you again soon. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Julio
by jllanes32 on 05/24/2016The manager Lemay Martin was great. He greeted me and recommended Danny Tano to take care of my car needs. Danny was super helpful and explained everything about the car. Yano was super efficient and friendly. The whole experience was top… notch. It was my first time dealing with Palmetto 57 Volkswagen and I will definitely use them again and refer my family and friends as well.We cannot thank you enough for your wonderful review of our dealership and for your referrals! It was a pleasure to assist you and please let us know when we can do so again! Best, Lamay Martin - General Manager - lmartin@palmetto57.com
Couldn't be happier
by Kev_Chas on 04/22/2016The car we found online was exactly as advertised and we were given a very fair trade in price for our current vehicle. Humberto took excellent care of us.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and we are pleased that your vehicle purchase experience with Humberto was so positive. We always do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Lamay Martin - General Manager - lmartin@palmetto57.com
Volkswagen GTI
by Wavy_Living on 04/07/2016Curtis was professional welcoming and effectively made the experience of purchasing the vehicle comfortable. The financial representative was helpful, knowledgeable, and easygoing. The overall combination of both those guys made for a great… Saturday.Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and we are pleased that your vehicle purchase experience with Curtis and the rest of the team was so positive. We try to create a comfortable purchasing experience for each and every customer. We look forward to seeing you again. Lamay Martin - General Manager - lmartin@palmetto57.com
Great experience.
by carnewdeal on 03/19/2016updated 03/30/2016Everybody, especially the seller, treated me with respect and kidness. I am very satisfied with everything in general. I definitely would recommend anyone in the future.Thanks for this great review! We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Palmetto57 Volkswagen. We look forward to seeing you or anyone you might send our way in the future! Lamay Martin - General Manager - lmartin@palmetto57.com
Wonderful, comfortable experience
by NTirado on 02/16/2016updated 03/02/2016Amy Palacios was knowledgable, calm and friendly. She did made me feel very comfortable buying a car and went above and beyond for me. Couldn't ask for a better experience.Painless Deal
by RedJetta16 on 02/12/2016updated 02/23/2016Sales rep was accommodating and once we got down to business there were no games. We agreed on the price(best I found after talking to a few dealers) and proceeded to close the deal.HORRIBLE EXPERIENCE!!!
by bugyluv on 01/20/2013updated 04/26/2025I was told that a car (2010 VW beetle, red exterior, white interior, black top, 5,213 miles sold for $17,991) was still available but in reality was already sold. After driving one hour in traffic, I get to the dealer and see that the car… is being taken away. I asked the sales man and he tells me that someone from Tennessee had previously placed a deposit on the car but they didn't know if the deal would go through. If this is not false advertisement I don't know what is...Meanwhile, even after the car has been sold and taken to Tennessee, it remains in all the online car websites as if the car is "still available". I will give them one star because the manager told me he would look for a car similar to the one I went to see and was told was available.Avoid Esserman VW
by jlevine2 on 06/03/2012updated 04/26/2025Horrible experience wasted my time very rude sales people.
Volkswagen Jetta
Volkswagen Tiguan
Volkswagen Atlas Cross Sport
Thank you for writing this fantastic review! Francisco and Johni are wholly devoted to the success of our guests experiences and we are both lucky and proud to have them on our team. If there is anything more we can do for you please feel free to come back and see us anytime! Take care. Best regards, Lamay Martin - General Manager - lmartin@palmetto57.com
by dealerreply on 05/17/2017