Germain Lexus of Naples
Customer Reviews of Germain Lexus of Naples
Review type:
Lexus is the Bestest!
Lexus is the Bestest!
by Deb on 04/23/2025Germain Lexus of Naples - can’t go wrong! The whole experience is seamless, from the moment you walk in the door you are greeted & the service is excellent. I highly recommend this dealership! I specifically worked with Adria Levy - very… sweet, very efficient & knowledgeable. Received follow up calls after visit also, to confirm satisfaction. Great place 👍Thank you, Deb! We're pleased you had another great service experience with us, and that Adria made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager
Snowbirds
by Ron Sisler and Max on 04/17/2025We are snowbirds and this was our first trip to Germain Lexus. Dan Rusinik welcomed us at the door. Dan made us feel very comfortable. He even greeted our pet, Max and remembered his name throughout our service visit. Dan was knowledgeable… about our vehicle and explained the service that our car was receiving. He listened respectfully to all our questions.We appreciate you for leaving Dan this remarkable review! We are delighted to know that he made you feel very welcomed, greeted your pet as well, was knowledgeable and listened respectfully to all your questions. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
Mileage
by G Goudreault on 04/16/2025Scott Joiner is very responsive to a customer's needs. Pleasure doing business with him and Germain LexusWe're pleased you continue to receive the best care and guidance from Scott and our amazing team. Please don't hesitate to get in touch when we can assist you again. It's always our pleasure! Regards, Don Nelson - General Manager
Service
by VKR on 04/15/2025Jackson Kirby was very professional, on time, and very helpful in the service appointment for my wife’s Lexus. I look forward to working with him on future appointments. Keith RileyKeith, thank you for your lovely feedback on the exemplary service provided to you by Jackson. We appreciate being able to keep your wife's Lexus in top shape. Safe travels until we see you again. Regards, Don Nelson - General Manager
Germain Lexus does it again.
by Larry S on 04/14/2025In today’s environment sometimes you feel like everything is going to pot. But it doesn’t have to be this way everywhere. My recent service visit is an example. At Germain Lexus, Alex Depew, my service representative handled every issue… I have in an efficient and professional manner. He went out of his way to ensure that I was well cared for during my wait and that my every need was taken care of immediately. Thank you so much Alex. See you next time. Larry SLarry, thanks for the fantastic review of Alex. He's the consummate advocate for our guests, and we're pleased he took exceptional care of you and your vehicle. Thank you for continuing to choose Germain Lexus for the best service! Regards, Don Nelson - General Manager
Lexus Certified used RX350
by Patricia on 04/12/2025First Class Honest clean and friendly My representative Jackson A Kirby is always knowledgeable, caring and friendly. My Certified Technician Ronel Gabriel got the job done in a timely manner and I was back on the road to enjoy my Serviced… LexusPatricia, we appreciate your 5 stars for Jackson and Ronel! Thank you for taking a moment to tell everyone what makes them stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Regards, Don Nelson - General Manager
Great service when I needed it. Thanks.
by Phil Laplaca on 04/11/2025Needed service while on vacation 1300 miles from home. Called for an appointment on Monday morning and was in the shop the same day. It was diagnosed and repaired by Wednesday afternoon. They even washed it. Thank you Scott Fielding. Keep… up the good work 👍Phil, thanks so much for mentioning all the aspects of your visit that stood out. We especially appreciate your kind words and recommendation of Scott's expertise. Please come see us again some day! Regards, Don Nelson - General Manager
Thanks to Jackson
by Gloria on 04/11/2025Whenever I, rarely, need service, Jackson Kirby is always right there to ensure the process is efficient and friendly. Excellent example of professionalismGloria, thanks for letting us know how pleased you were with the convenience of this service visit with Jackson. It is always our pleasure to get the work done in a timely manner so you can go back to your day. We'll see you next time! Regards, Don Nelson - General Manager
White Glove Gold Star Service
by B McClure on 04/11/2025We have been fortunate to work with Scott Joiner at Germain Lexus of Naples for several years. All it takes is one phone call directly to him to arrange routine maintenance appointments or to quickly schedule service for any emergency. He… oversees everything from start to finish very professionally and he is just a wonderful person. Everyone at Germain, from the receptionists to the service personnel, provides top-notch, professional service. We highly recommend Scott Joiner and Germain to keep your beautiful Lexus vehicles in tip-top shape!We're delighted Scott has proven to be your vehicle's ultimate service advisor and advocate. Thank you for taking time out of your day to recommend his assistance. Safe travels until we see you again! Regards, Don Nelson - General Manager
Nice experience
by Dave Magnante on 04/10/2025I purchased several cars through GERMAINE Lexus Of Naples Florida since 2006. I have always found them to be very professional and fair to deal with.Thanks, Dave! We sincerely appreciate your thoughtful assessment of our dealership, as well as your continued business. We hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Great Service
by Desiree Corradino on 04/09/2025Dan Rusinik was a very professional and informative service agent. He was extremely friendly, kind and told me exactly how long my car would take. I had a loaner and when my car was completed I was texted and I arrived to the dealership… within 1/2 hour. He walked me out to my car and wished me a great day. I will def. recommend him and hope I have him next time.Desiree, We appreciate you for leaving Dan this marvelous review and recommendation! We are delighted to know that he was very professional, informative, extremely friendly and kind. If there is ever anything more that we may help you with please do not hesitate to let us know. Regards, Don Nelson - General Manager
The best car dealership in Naples Florida
by Donald on 04/02/2025If you are looking for good customer service, for a service advisor that know what they are doing and can give you really good advice go to Germain Lexus of Naples . When you go to the dealership ask for service advisor Alexander Depew he… is one of the best one.Donald, thanks so much for mentioning all the aspects of your service visit that stood out. We especially appreciate your kind words and recommendation of Alexander's expertise. Please come see us again some day! Regards, Don Nelson - General Manager
Refined professionals.
by Raul Isturiz on 04/01/2025Well staffed and efficient dealership. Prompt response and effective solutions.Thank you for your positive review, Raul! We sincerely appreciate your thoughtful assessment of our dealership, and we hope you'll think of us the next time you have any automotive or Lexus needs. Regards, Don Nelson - General Manager
Trustworthy Service
by Tony Barre on 03/26/2025Friendly, knowledgeable, supportive service writers, efficient service. I have dealt with many different dealers in my 75-year life. Lexus, in general, and Germain in particular are definitely the very best. I have come to expect the… environment to be cold and indifferent so I am repeatedly surprised by Germain's real customer orientation. Jackson Kirby, my service writer, exemplified this by explaining my service with whatever detail I requested, and updated me frequently as work on my car progressed. I am always pleased with the quality of work on my car.Tony, we appreciate your 5 stars for Jackson and the Germain Lexus team. Thank you for taking a moment to tell everyone what makes him stand out. We're happy to be your #1 choice for keeping your vehicle in shape. Regards, Don Nelson - General Manager
Another Great Experience
by Bobby mB on 03/21/2025I had both of my Lexus serviced this past week at Germain Lexus of Naples. Once again my experiences were seamless. My Service Advisor Jackson Kirby was professional, knowledgeable and easy to work with.Bobby, thank you for reporting on the exceptional work Jackson does for you! It is always our pleasure to help you keep your vehicles in shape. Thanks for choosing Germain Lexus for the highest quality service. Regards, Don Nelson - General Manager
excellent!!
by Ada on 03/11/2025updated 03/19/2025very professional, caring,Thanks so much for your thoughtful feedback, Ada. We're glad our sales team took the time to address your needs and interests to ensure a supportive dealership experience. We certainly look forward to working with you again some day! Regards, Don Nelson - General Manager
Daniella Alves Lexus Service Representative.
by Jay L on 03/15/2025Daniella Alves from Germain Lexus was outstanding. She explained the service process and delivered vehicle on time. She is a credit to the family owned business. 👍👍👌👌Jay, thank you for letting us know your appointment was handled seamlessly by Danniela and the Germain Lexus team. We hope you won't hesitate to reach out when we may be of service to you again. Regards, Don Nelson - General Manager
Dan Reinke review
by Dan Rusinik on 02/28/2025Dan is very professional and handled my appointment extremely wellThank you for telling us the highlights of your service visit with Dan! It is always our pleasure to ensure convenience and value when you place your trust in our team. We look forward to serving you again! Regards, Don Nelson - General Manager
The Reluctant Customer (me)
by WGriff on 02/19/2025Germain Lexus is a large and busy dealership in an extremely wealthy community. That could combine to create an intimidating experience for someone like me who 1. Isn't wealthy and 2. Avoids crowds. It wasn't the case here. Germain has… a lot of employees and each contributes to creating a customer-friendly atmosphere. Still, I get the feeling that making an appointment is advisable. While searching for a used Subaru Legacy, I had spotted this non-Lexus vehicle in Germain's inventory and made an on-line inquiry. Cary Vhugen (correct spelling and the 'V' is silent in his last name) called me back and became my salesman. I'm nervous/anxious in auto dealerships because I've always had to watch my finances, buying a car is such a major purchase, and a few high-pressure past experiences left psychological scars. Cary was a paradigm of patience from the test drive to explaining finances and the mandatory registering/titling costs. To complicate things, I was buying a car in Florida and registering and insuring it in Massachusetts. In my experience, Florida dealerships find Massachusetts is a hard state for them to deal with when it comes to paperwork. Cary and business dept. rep Cris Domingues were terrific in getting this done. In the For-What-its-worth department, this is the third time in 20-plus years that I've bought a used Subaru from a non-Subaru dealership. All have been good deals, moneywise, and great cars though I'm only two weeks and several hundred miles into this latest journey. I enjoyed the luxury-car dealership experience at Germain and would do business with this dealership and especially Cary Vhugen in the future; hopefully a number of years down the road...William, we really enjoyed reading your review, and want to thank you for expressing your appreciation of the service provided to you by Cary, Cris, and the Germain Lexus team. We wish you all the best in your travels this year, and hope to get the chance to work with you again some day. Regards, Don Nelson - General Manager
Excellent Service and Then Some
by Dave Foutz on 02/19/2025Scott Fielding was my Germain Lexes of Naples representative and ran point on my extensive service experience. We are from Indiana and were enjoying a vacation in the area. We drive a high mileage RX which developed a very concerning noise… in the front end. We were reluctant to make the 1400 mile trip home with this problem. Being a nearly 200K vehicle we wanted to have Lexus dealership service. Enter Scott! He arranged for a tech to diagnose the problem and estimate the cost of the repair, which was struts. Scott thoroughly explained the situation and informed use we would have the use of a courtesy vehicle. As the result of Scott’s friendly, knowledgeable handling of our problem I figured it was a great time to have some other long term maintenance issues cared for. So I had the spark plugs replaced, transmission flushed and oil replaced, regular engine oil service. The car runs and looks better than it has in some time. Oh, the “and then some?” I managed to leave my cell phone in the courtesy car and Scott spent considerable time chasing me around to reunite me with my phone. I have to say that Germain Lexus of Naples and Scott Fielding have been a surprise highlight of our vacation. Dave & Carole Foutz Elkhart, IndianaDave and Carole, thanks so much for your thoughtful feedback! We're happy Scott handled your visit with great care and communication. We wish you the safest of travels on the way back home. Regards, Don Nelson - General Manager
Great car Great dealership
by Ed Schaeffer on 02/12/2025Marcello Rivadeneria salesman and his manager Eddie Vesco made it an easy process and educated us about the vehicle, They made promises and keep them that a great dealership and sales force. Customer first!!!Ed, we're glad you had a supportive and educational dealership experience with Marcelo, Eddie, and the Germain Lexus team. Congratulations on your new vehicle! We hope you enjoy many great travels on the road ahead. Regards, Don Nelson - General Manager
Thank you, Deb! We're pleased you had another great service experience with us, and that Adria made sure your vehicle was well taken care of. We appreciate your kind words and look forward to seeing you at your next visit! Regards, Don Nelson - General Manager
by Germain Lexus of Naples on 04/25/2025