Rick Hendrick Chevrolet Naples
Customer Reviews of Rick Hendrick Chevrolet Naples
Review type:
2500 express
Poor Service
by rj on 04/22/2025On 4-21-25 salesman Chris called me to confirm he had in stock a car I was interested in. Told him I would come in the next morning. He texted me his info and I replied confirming I would come to the dealership at 9:30am. When I arrived,… salesman Iran could not find Chris. I texted Chris and got no reply. Turns out the car I wanted to see was not even there and Iran nor Aston knew anything about it and assumed it was sold during the past 12 hour gap in which I had spoken with Chris. Once again horrible service at Rick Hendrick Chevy and they wonder why car sales people have such a bad reputation. I will NEVER go there again for service or sales as they absolutely suck.Great service
by Cigarboy on 04/16/2025Matt is very personable and kept me informed of all service. Enjoyed talking to him.We want all our clients to have a comfortable and stress-free experience with us!
Really bad service, run away of that dealer.
by Alejandro Garcia on 04/12/2025Avoid Rick Hendrick Chevrolet Naples – They Lie and Scam Customers I had one of the worst experiences ever with this dealership. I bought a 2020 Chevrolet Silverado and six months later, the A/C stopped working. I took the truck in on a… Wednesday morning and was promised it would be ready in 2–3 days. That was a lie. Five days passed, and I still hadn’t heard anything. I started going there in person every day, and every single time it was just more lies(Especially Clinton and Yesenia employees). Even the service manager lied straight to my face. No accountability, no honesty — just excuse after excuse. After NINE days without my truck (which I need for work), they finally called and said it was ready — but suddenly my battery “wasn’t working” and I needed to pay $500 for a new one. I had ZERO issues with that battery before. It’s clear they’re just trying to squeeze more money out of their customers. This place is nothing but a scam. If you value your time, money, or sanity — avoid Rick Hendrick Chevrolet Naples. Unless you’re looking to throw your money away, stay far, far away from this dealership.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (239) 438-4346 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mariellen Hawthorne
by Maryellen on 03/29/2025updated 04/04/2025It is a nice clean dealership and the minute I arrived everyone was so helpful . They immediately found Jim who was my salesperson. Working with Jim was so refreshing, and all my questions were answered. I am headed back North for the… summer and will be returning to Rick Hendrick in the winter. I will be back and ask for Jim Pucci, and it was a good experience and that was something I did not have at another dealership up the street.Maryellen, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
2500 express
by Electrician on 04/02/2025Quickest in and out deal I’ve done in yearsElectrician, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
E-Ray Oil Change & Alignment
by KMan007 on 04/01/2025Scheduling my first oil change was easy. Upon arrival Chris my service technician checked me in and alerted me that they had sensors in the garage floor and as I drove in, it indicated my car was out of alignment so they took care of… everything and I was pleased with the service and the timeliness of their work.It is great to hear everything was done quickly and to your satisfaction!
service 2024 Tahoe High Country
by Bill Wal on 03/26/2025Great experience with the service organization, prompt courteous and professionalWe're glad to hear you found our staff was so knowledgeable and helpful!
Replacement of rack and pinion steering gear
by Fronczek on 03/25/2025My experience was they overcharged me for the part by five to $700 they did not wanna move on the price because I said to go with the work after checking on the price of local dealers I found the piece to be cheaper. The service manager… said if you didn’t like our price why didn’t you go to a different dealer? I thought it was an honest service center for GM. Apparently I was wrong. They were gouging customers. They also did not want to give me my GM discount because they said they adjusted my price of $500 but that was just for the part. I was still entitled to my GM discount. They told me if I have proof that I was a gym employee they would discounted when I did come in. They change your mind and they said no we cannot do that. We are already gave you a discount because they overcharged before the part. The service tech that worked on my truck did fix the truck.Hi, it is disappointing for us to hear that your experience was anything less than great.
Very Disappointed with Service Department Manager
by Hale0423 on 03/25/2025Very disappointed with service manager, Yesenia. I asked her to explain my invoice and she treated me like an idiot pointing out that RH Chevrolet is a business and they have to pay for their employees time.Hi, it is disappointing for us to hear that your experience was anything less than great.please call Jack Nogueira 239-552-5862 to resolve this Matter.
2025 Traverse
by Letiave on 03/22/2025I had a great experience at this dealership…the customer service was very impressive and Andrew was amazing…he really cares about his customers and will always go that extra mile to make it happen..everyone else is so friendly and makes you… feel comfortable..I have definitely found my new home for vehicle shopping!Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Z06 Corvette at Hendricks
by 2025Z06 on 03/18/2025Raphael was my salesman at Hendrick Chevrolet and helped me build out my 2025 Z06 Corvette. It was nothing but a positive experience and he kept in constant contact with me all the way up to the delivery. He made the delivery of the… Corvette a special event for my whole family which I will never forget. I highly recommend Rafael and Hendrix Chevrolet.Service
by Not sure on 03/07/2025Everyone went very smoothly, my service rep was very personable and professional.We're glad to hear you found our staff was so knowledgeable and helpful!
oil chane
by jimbobob on 02/21/2025everything was done quickly and correctlyIt is great to hear everything was done quickly and to your satisfaction!
Service
by Mary D on 01/21/2025Clinton Mobley kept me updated the entire time on the status of my vehicle. He gave detailed explanations and was helpful in setting me up with an Uber to come get my car when it was ready.Thank you for choosing Rick Hendrick Chevrolet Naples as your first choice for all your automotive needs!
Oil change
by Vette Vet on 01/09/2025Service rep was very helpful and the service went well.It is great to hear everything was done quickly and to your satisfaction!
fantastic
by Naplesdoc on 01/06/2025JARED DICKSON is an essential part of your team, my experience was second to none thanks to him. I have experience at a wide variety of local dealerships including Audi, Mercedes, Porsche, Jeep, and Ford and thanks to Jared (and the great… updating/renovation of the dealership) Chevy rates up there with the best. well done!We're pleased to know we have been able to exceed your expectations and really help you out!
Excellent
by Sussan77 on 01/04/2025Excellent service Liz helped us with everything we neededOur entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Third Purchase Here
by fernando on 01/01/2025Definitely would recommend Rick Hendrick Chevrolet and their sales team. Joan Rosa went above and beyond to help us get into a beautiful new 2025 C8 Corvette. This is the third car we have purchased. Joan treats you as good as family no… pressure just out for your best interest. I will definitely be recommending him to family and friends. This is a good dealership where they treat you well. Thank you Joan!It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Carlos Rodriguez was great to work with and made the process easy
by Whitaker1 on 12/30/2024Carlos Rodriguez was great to work with and made the process easyOur entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Rick Hendrick New Tahoe Purchase Experience
by Sammynole on 12/17/2024My company and myself personally have purchased or leased several vehicles from this store. David Morar had helped us on the last several purchases, so I asked for him to help me get a new Tahoe. I wanted to select a new vehicle and then… come in the next day to return my current lease and conduct the transaction on the new one. David was very accommodating and knowledgeable about the new Tahoe and the process. I asked if I could come in at 2 the next afternoon and David agreed. My Tahoe was ready, and I was in and out in less than an hour. Excellent service from not only David but the finance specialist too. Both these gentlemen are professional and friendly. Very refreshing these days.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Service Advisor
by Chick Wagner on 11/27/2024Jerome was very professional. My wife was particularly impressed by the video update and explanation by the technician of the recommended additional services suggested. This was an impressive feature of our visit.
Chevrolet Silverado 1500
Chevrolet Corvette
Chevrolet Equinox
Electrician, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Chevrolet Naples.
by Wade Memmott on 04/15/2025