Mazda of Palm Beach
Customer Reviews of Mazda of Palm Beach
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22 reviews
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Worst experience ever
by Ben dover on 01/31/2025My experience at this dealership was extremely shady and I’m so glad I hired an independent mechanic to do a pre-purchase inspection of the Honda CRV I was about to buy. Ben Kairella was trying to sell me a vehicle worth $10,600 for 18k -… it was ridiculous. I was there 8 hours negotiating with him and the financing department added on more fees and that’s when I was done and walked out. It was like a police interrogation with the amount of psychological games being played within that dealership.DONT BUY FROM HERE !
by Blue Dobie on 12/13/2024They are independently owned !! What ever they sell you, Mazda won't back it up ! Found this out after they charged me. $560 for scotch guard and clear coat and never did it! After they get your money,and you have a problem. One word… answer from the "Thats the way it is...!"Just trying to tell ya your going to get burned buy this place hands down👎👎👎👎Terrible Dealership and Even Worse Employees
by T on 11/02/2024I received my first oil change from this dealership as a complimentary service. The day after, while driving back from my father-in-law’s funeral, the engine seized, leaving my family and me stranded on the the turnpike with oil leaking… everywhere. The dealership towed it back and discovered they had left the oil cap off, causing a major leak that ultimately damaged the transmission. They claimed it was a coincidence and replaced the transmission under warranty. On March 8, 2024, the same car broke down again. Despite attempts to use our warranty’s towing coverage, we couldn’t reach the towing company, so we went to the dealership on March 9. They convinced us to trade in our car for a new Mazda CX-5, claiming it would be more “reliable” than our current one, which they’d repeatedly mishandled. However, immediately leaving the lot with the new car, the engine began seizing, emitting black smoke from the exhaust, nearly causing an accident, and stranding my pregnant wife and daughter once again. BEN KAIRALLA from the dealership came to the scene and saw oil spraying everywhere under the hood. He provided us with a loaner and took the new car for inspection. Later, the dealership admitted that a tech had mistakenly overfilled the engine with two extra quarts of oil, causing it to overflow. Although they claimed to have fixed it, I still noticed issues the next day, so I returned to the dealership. At this point, BEN KAIRALLA acted highly unprofessional, extremely aggressive, dismissing my concerns, calling me a hypochondriac, and telling my family to “get in our car and get out of here.” My pregnant wife and 3 year old were present, making his behavior especially disturbing. After investigating his background, it became clear why he acted this way. Despite having a loaner, we received no updates on our car for over a month, prompting us to leave a review. Only then did the dealership respond, saying they had replaced the transmission AGAIN without our approval—this was the SECOND transmission replacement on 2 separate cars. We told them we no longer wanted this car, as it now had a rebuilt transmission and wasn’t the same car we’d agreed to buy. During this time, MARK KORAKAS said, “If the owners ( DON & THOMAS LIA) thought you had enough proof, they would’ve cut you a check an hour ago.” BEN KAIRALLA even tried to bribe us with free gas and services, which I still have as proof they know they were at fault. My neighbor, a mechanic, spoke with Ben, who admitted the service mistake that led to the engine’s failure. My neighbor is willing to be a witness as well. After further research, I discovered that BEN KAIRALLA has a history of arrests, including charges for organized fraud and robbery. It’s public record, and he was even arrested at this dealership. I’ll be sharing my experience on all platforms to make sure no one else endures what we went through. I’ve also contacted the FTC, as the dealership’s actions appear to include fraudulent service reports and deliberate negligence. The dealership’s behavior, especially considering my wife was pregnant, was completely unacceptabler, and we won’t let this story go unheard.Unsafe vehicle sales
by Harker on 10/22/2024Bought an older used as is vehicle from Palm Beach Mazda. The vehicle looked fantastic. the interior looked brand new. There was a problem on the test drive which they said they would fix before delivery. They had the vehicle an extended… period with many repeated excuses and delays. Finally the vehicle was delivered. After delivery numerous safety issues arose. The Airbag computer and seat belt tension-er were defective and over $1000 to repair. The emergency brakes failed and had to be completely replaced. The power steering failed and the rack and shaft had to be replace at a cost of $2000. After examining the under side, it was discovered that the vehicle was severely rusted and corroded underneath. The rear shocks were nearly half gone with rust. The rear brake calipers were severely rusted along with the brake lines. I believe that this vehicle was either flooded or dunked at a boat ramp. I do not understand how it looked so almost new inside with such wear and damage underneath. I am shocked that a supposedly reputable dealer would sell a used vehicle in such a dangerous condition regardless of the fact that it was "as is". I was going to contact the dealer with my complaints, but after reading the complaints from the BBB I realized it would be pointless since they repeatedly give the same runaround I experienced earlier to people with issues. How the BBB give it an A rating is beyond me. Definitely do not buy a used vehicle from Mazda of Palm Beach.Bad Faith Negotiations
by DB on 10/10/2024I visited Mazda of Palm Beach, on Friday afternoon, October 4, 2024, to look at a used CX5. My salesman was quite pleasant and we took the compulsory test drive. I really liked the car and wanted purchase it. We started negotiations and… came within $1,000 dollars of each other, but could not reach an agreement. Fair enough. I called the next day, Saturday, to see if they had found a little more wiggle room. The salesman asked if I would do $xx,xxx. A split of the previous $1,000 difference. I agreed. Offer and Acceptance. He said he would call me back to work out the details. He never called. I called the Dealership and left a message. He never called. Sunday came and went. No call. I was disappointed and chalked it up to terrible customer service. A very frustrating experience. They negotiated in bad faith. I moved on…. Wednesday morning, I received a call from the dealership. Was I still interested in the car at the amount we spoke of on Saturday. I agreed…again. He said he would call back. No call. I texted later. He said he would get back to me in the morning. Next day came. No call. I had received an email from the Sales Manager the day before with his personal number. Today, 10/10/2024, we texted back and forth about my terrible experience so far. He then came back with a price that was $1,300 higher than the price we had been discussing. It was also higher than their best offer when I was in on Saturday! He said that other number was a “one time offer” and the new, higher offer was a Great Deal! Again, the Mazda of Palm Beach negotiated in bad faith. It is tactics like this that give car dealerships such an awful reputation. A well-deserved one for Mazda of Palm Beach.Buyer beware
by Ryan Paschall on 06/06/2024Buyer beware! After finding a truck I liked online I reached out to Palm Beach Mazda to try to make a deal. I live 6 hours away so I needed an out the door price to give to my bank for financing. After speaking to 4 different people and… practically begging for a buyers order for my bank I finally received one and was shocked to see the price increased by 10 thousand dollars! After breaking it down it was clear that almost 7 thousand dollars of it was bogus fees. I tried to negotiate and they wouldn’t budge claiming that that’s the best they can do. This whole experience has been the epitome of car salesman ripping people off and why salesman get such a bad reputation. $3000 for “platinum protection” is a scam. All it is is some spray bottle ceramic coating that can probably be bought and any local parts store.Shady and Unprofessional
by Kirsten Irvine on 05/04/2024For this dealership being advertised as the "#1 Mazda Dealer", my experience here was anything but that. I had visited the dealership in hopes of purchasing the 2016 Kia Soul that they advertised on their website. From the beginning, they… were super shady. I had asked to look at the car, and was met with a loosely fabricated story on how a porter "took the keys home", but if I wanted to see another car that was "only a couple thousand more" then I could look at that. After a few hours wasted of looking at the car they were trying to pawn off to me, I told them I was here to look at the car that I already inquired them about. After being adamant with my request, the keys magically appeared. The financial process after the whole ordeal was okay, but after only having the car for nine days, I broke down on the side of i-95. This not only put me in a VERY dangerous situation, but it left me distraught because I hadn't even had the car for two weeks. That same day I towed the car to the dealership. They thankfully gave me a loaner free of charge, but again, I was met with unprofessionalism. The dealership partnered me with a service advisor named Phil Fezza. Since my car was brought in on a Friday afternoon, I did not expect the car to be looked at right away, but Phil had assured me that I would hear from him Tuesday the latest. Once Tuesday afternoon rolled around and I had not heard anything, I called the dealership which sent me to voicemail. I then called the other number that was on his card and he answered. He told me it was a "front engine seal" that had broken off and that it should be done by the end of the week. I also requested a video from one of his techs, which I never got. By Friday, I decided to call again to see if there was any updated since there was a huge lack of communication. After being sent to voicemail again, I decided to show up to the dealership and see what was going on. I was then told that I would have to pay for the damages, $1200. So after a week of my car being there, nobody mentioned anything about a bill and they had not even ordered the parts yet. When trying to have him explain what the sudden change was, he said "we just decided on you guys paying a few minutes ago." I was then told by him "This is why I don't buy used cars." After that very prejudice statement, I asked to speak to a manager. I talked to Jason the used car manager. He sat down with me and wiped the fees, which I was thankful for. When I went to pick up my car the following Monday, they basically threw my keys at me and had me find my car in their lot. I then took it to another dealership to inspect the car and the findings were horrendous. They had incorrectly put my serpentine belt back on which became frayed. I was told by a tech that if I had drove with it like that any longer then it would have snapped. They also showed me that the car had no air filter in it as well, and broke a drain plug. Although they wiped the the fees and tried to portray them as "doing a good deed", they did a poor job and could have put me into ANOTHER dangerous accident. I absolutely do not recommend this dealership to anyone and if I could leave zero stars on this review, I would.I would never recommend this dealership
by Dmc on 03/18/2024**I wouldn't recommend this dealership to my worst enemy.** Honestly they have the absolute worst customer service I've ever experienced. I bought my car there and trying to get it serviced is a nightmare. You have no option but to leave a… message for the service desk. They have never called me back even once. I have to call multiple times and complain just to reach someone and then they gave me attitude for that. Do better.FANTASTIC STAFF & SERVICE!!!
by Karalee Johns on 05/23/202310/10 experience!! I came to this location in search of a particular car, unfortunately it had already been sold. I saw another car in the lot that peeked my interest, and this team of gentleman were absolutely amazing and helped me from… step 1 to step 10 to close the deal. They were patient, kind, helpful, and knowledgeable! The director of sales, Mark Korakas, was incredibly friendly and went out of his way to make sure I was happy and comfortable. I highly recommend you check out Mazda of Palm Beach! I will definitely be back for any other inquiry.Lowest price on the market!!
by Kathleen on 05/12/2023I have bought 3 cars from Mazda of Palm Beach, for myself and my kids! Ben Kairalla is always our salesmen. He is knowledgeable, helpful and gives a total sense of understanding every step of the process. When you check out their website… you quickly realize that no other Mazda dealership compares. Price, Inventory and the service, sales and after care (oil changes, with courtesy car) is awesome. Stop in and enjoy a different kind of buying experience, well run. Make sure you ask for Ben Kairalla, he's the best.Worst sales service ever
by William Azhari on 08/09/2021Contact them twice once per phone and then by email - gave them twice all the details regarding the car I am interested in and my trade in... Never heard back from them 😆 Crazy dealership - my advise never deal with themOne very rude employee...
by Myriam on 06/20/2021I had the best AND the worst experience at this dealership and unfortunately I have to rate it according to the latter.... I came in with my husband on Friday (6/18/21) "just to have a look" and everyone we met with was helpful and friendly… (big thanks to Cesar) and the staff did their job so well we ended up leaving with a car!!! Overall very happy, with the feeling we did a good deal. Now the bad part: we came in again a few day later (Sunday afternoon 6/20), for a few minor things and to ask about the price protection pledge: we found the exact same car listed on their website for $500 cheaper... After explaining the advertised price (with picture to support) and asking about their "best deal guarantee", the sales manager (I think Jason) came out of his little office to tell us "you should be happy with your deal", "get out of my store", and "I don't care I have lawyers". We were SHOCKED!!!! At no point we were either rude or pushy with them, just asking about matching the advertised price. I have no word for that ONE rude person, unfortunately it had ruined my whole experience at this dealership. Don't even think I'm gonna be back for service.... No customer deserves to be treated this way. I hope management takes appropriate actions.Racist & liars
by Chris on 06/05/2021They do NOT honor the prices on edmunds, they call it “advertising prices” to get people in. I showed up in person and the prices was 3k more than online. Final price with so many interest was 10k more than the online price. I asked and… they said they do not honor the prices online. Plus, they looked me up and down with a nasty face and nasty attitude when I kept point out their doubling fees and false advertising. DO NOT GO HERE.Best experience leasing the CX-9!!!
by goodmove on 05/30/2021Best experience leasing the CX-9!!! A friend heard my daughter wanted a 7 seater and highly recommended Mazda of Palm Beach. At first we were hesitant as it was a long drive from Miami, but after disappointing experiences at the nearest… dealers, we visited the website and shortly thereafter, we got a call from one of the managers, Jayson Glick. He answered our questions, made sure he had the CX-9 we wanted, and referred us to Jay Rossow. Jay had the car waiting for us and we took it for a test drive. We fell in love with the car and decided to go ahead and lease it. Due to our past experiences at the other dealers, we were prepared for the worst. To our surprise, leasing the car went just as smooth as my daughter’s Friend said. Jay introduced us to the finance manager, Will Asencio, who guided us through the leasing process taking time to answer all our questions. He was not only knowledgeable, but very friendly and reassuring. There was one hitch… my daughter’s husband was not able to come with us to the dealer to sign the lease papers, as he was scheduled to work at the hospital 12 hour shifts during Memorial Day weekend. When the manager, Jayson, found out, he did something no other dealer has done for us, he offered to bring the papers for signature after my daughter’s husband’s shift ended at the Cleveland Clinic in Weston, over one hour’s drive away!!! The next day, we drove up with the kids, and Jay had our CX-9 waiting for us, washed and fueled. I installed the kids’ car seats while they were in the very nice playroom they have in the showroom area. My wife and daughter enjoyed a good cup of coffee - they even had hot chocolate and complimentary cookies there. One more thing, the restrooms were cleaner than a hospital… Needless to say, when our other lease is over, we’ll be back at Mazda of Palm Beach. Thank you guys and greetings from our happy family! Our five year old granddaughter loves her new CX-9 and keeps on saying we are a Mazda family now. :)Greatful
by Angel Marquez on 01/29/2020I recently visited Mazda not quiet sure of exactly what I was able to afford. I’ve been interested in getting a Mazda for some time now so after spending time at several deals and not feeling happy with what I was hearing I ran into Michael… Goluth. Michael broke down all the different options for me, showed patience with my when I was indecisive and ultimately helped me find a car I was happy with and more importantly that was in my budget. Highly recommend him if you’re considering stopping by here.Sales & service review
by Bob on 01/28/2020Overall very happy with sales team.and service was just as efficient.1 misunderstanding was rectified immediately in my favorFALSE ADVERTISEMENT!
by Beforethesunsets on 07/17/2019When we first walked in none of the salesmen even glanced our way. They all walked right past us and ignored us. We had to stop a woman and ask for some help and she had told a salesman to help us. But the mere fact that we walked around… for a while and no one even glance our way was disgusting. We happened to find a 2018 Signature Sedan on the floor today and went online to check the stock and price but when we put in the stock number and searched for the signature they instead advertised it as a Sport Vehicle. They didn’t even admit that they made that mistake when we brought it up. In addition to this it seemed like they were forcing us into a Grand Touring rather than the vehicle we were looking for. We sat there for too long and ended up walking out. It was clear that no one was interested in selling a vehicle today nor any other day seeing how while I was sitting there I read the review of the poor woman who was a cancer patient. I don’t recommend the Mazda of the Palm Beaches to anyone especially not a woman nor a woman of color like myself.Above and beyond
by Mlopez123 on 05/29/2019updated 06/05/2019Even though I had a really bad experience with some employees a couple of days ago, for which I wrote a review, the owner and the General Manager Ben took my situation very seriously and went above and beyond to make sure we would be… appropriately taken care of. He and Brian (our salesman) themselves drove and hour and a half to deliver the car to me, which instead of an used one was a brand new 2019 CX5 Touring in the color I wanted! I'm putting a new review to let everyone know that a few bad apples do not reflect the morals of the whole dealership. Thank you from the bottom of my heart.They mocked us...even knowing that I was a cancer patient
by Mlopez123 on 05/28/2019got a call from Bill the internet sales manager since I was inquiring about a car they were selling through Edmunds... after a couple of calls he said to come on up the deal I asking was doable. That morning I asked him again if the deal… was ok since I lived an hour and a half away, he said sure. When I got there it was like starting from scratch, trying to negotiate these deals I specifically said wouldnt do, couldnt put money down since I had medical treatments for cancer and money was tight. Then after a couple of hours George sales manager said that ok the deal we were asking for seemed doable...just was checking interest rates with banks....another hour went by until we met with the finance guy which comes back with the outrageous numbers they gave us in the beginning!! I said we lost our time, I had explained everything on the phone that was not the plan to go there. We were leaving when they said here's 20 bucks for the inconvenience. The salesman Dan I believe who was very nice tried to convince us to put some money down while we were putting gas. He came back to us that they wouldnt do it. Ok we left. They call us when we were 10 minutes away that they were going to do something similar of what we asked for, we said no thanks. But James Beal forgot to hang up the phone and started mocking us and all of them laughing about how he made up oh the bank is making a special rate for you and watch how I call her back and they'll come back screeching tires saying 395 a month now, blah blah...just laughing at us. How childish and disrespectful...completely disgusting. I hope the CEO of this company reads this and apprehend these guys for their disgusting behavior, for mocking a cancer patient. And if he doesn't, I'll make sure he will...satisafied customer
by 12345678 on 01/24/2019Excellent Service great dealership from the internet Sales Mr. William to Our Great Sales person Todd Holcomb Very Professional, Knowledgeable and polite, I came to buy a CX-5 red with Light Interior Light Interior was a "Must" as we sat… down another sales person just sold the last one with light interior. We were very disappointed and were about to leave to go to a different dealership But Todd Showed us the black Interior with red stitching and Ben Cekovic made us a great deal which we could not refuse Thank you Todd Because of Mr. Holcomb we Bought The Mazda Red with Black Interior Great sales man and also our Finance Person George was very nice and explain to us all the details before we signed. This Is The Dealership is To Go To Buy very Pleasant Experience we had Thank You Guys.Shady dealership
by asdfojoasdf on 05/25/2018Salesman was ok, but the finance guy slipped in dealership fees on the contract while trying to divert my attention by talking about his girlfriend. Shady dealership
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About our dealership
Here at Mazda of Palm Beach, we’ve made it our mission to be the automotive home for drivers throughout North Palm Beach, West Palm Beach, Riviera Beach, Royal Palm Beach and Palm Beach Gardens. We achieve that goal by providing a vast selection of new and preowned vehicles, exceptional car care and legendary customer service with a smile!
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
***update*** I received a call today from Ben Cekvic the General Manager apologizing for the incident that happened. He ensured us the persons involved would be dealt with. I did feel his sincerity, and he went above and beyond to help us. He personally took care of the deal and the details together with Brian, who I have to apologize for getting his name wrong yesterday (he was our very polite and helpful salesman). He gave us a great deal and made sure we were happy with the results. He will personally deliver the car to us. I once again have gain trust in humanity after what happened yesterday. I hope the few bad apples there learn their lesson because there are good people there. Not saying customer is always right, not true at all. But they deserve to be treated with dignity and respect. Thank you so much Ben.
by Mlopez on 05/28/2019