City Kia
Customer Reviews of City Kia
Review type:
Sales
Orlando - Miami
by Annalay Perez on 12/26/2024Well I will tell you that the sales service is very good, they treated me very well but where they lose all their quality is in the maintenance service. I lived in Orlando and moved to Miami and I want to be a transfer of the service… package that I am paying until 01/03/2028 and they won't let me, they say it is not allowed, then I wanted to cancel the service so that they do not charge me more and it is not allowed either and I cannot go every time I have maintenance to Orlando 🤷🏽♀️ in conclusion I am going to lose my money and I am going to lose my services that I am paying until 2028 that is why I am disappointed and sorry to have made my purchase with you, the truth is everything is a lie of youAnnalay, Gracias por tomarse el tiempo para dejarnos comentarios sobre su experiencia con nosotros. Nos gustaría hablar con usted sobre su solicitud. Comuníquese con nosotros en el concesionario y pregunte por Oscar Platt.
Sales
by Daniel on 11/25/2024Excellent service, the treatment was wonderful, 100% recommended Marilyn Santos the saleswoman, the best… you won't regret it.Daniel, Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Marilyn's efforts could meet your satisfaction and recommendation! We are thrilled to know that she is the best and treated you wonderfully. Congratulations on your new vehicle- behalf of the entire team!
WORST EXPERIENCE - DO NOT BUY FROM HERE
by Darian McDaniel on 10/30/2024Hands down the worst car buying or otherwise experience of my life having purchased from Audi and Nissan both previously with no issues. I have attempted to get in contact with both Luis Arraiz, Oscar Platt and now General Manager Raul… Gomila to correct mistakes made on City Kia's end over the past two months following the purchase of a faulty "certified" vehicle that has had to be serviced 3 times in two months with no success. In addition, I was mailed the incorrect key when I refused to take a broken spare key home with me upon purchase of my vehicle and communication of this has been sent to Luis and Oscar, both ignoring the situation all together. This is by far the worst car purchase and experience I have ever had the misfortune of being a part of. I will continue to escalate this beyond Oscar Platt, Raul Gomila and City Kia given I have received no assistance thus far despite my countless attempts to do so. I will never recommend City Kia to colleagues, family and/or friends given my experience that began two months ago that is still ongoing. I am beyond disappointed and HIGHLY recommend no others choose this location to make any type of purchase or have servicing completed. Please just trust me on this one and stay far, far away.Prices liste on Edmunds are 2k+ higher in store, deceptive
by lettersnumberspaces on 04/04/2024Went in to City Kia to look at car listed here on Edmunds.com. Listed at $18.2K here. Dealer price is over 21K. Asked about discrepancy, was told that they add on a 2k+ for the Kia Certification for preowned vehicles, that it's not… included. Said they are not responsible for prices on Edmunds. I said you are the ones providing the price and inventory list. I even I got messages from site saying price has dropped. Where would that info be coming from if not provided by the Kia dealership? I left and bought a certified preowned down from different dealership down the street. It is not about the few extra thousand. It is that they are aware the prices here are not accurate. It lures customers in, they have a different price in person, then claim they are not responsible for what shows as the base price here online. From what I gather, the discrepancy is because customer does not read the tiny, fine print at the very bottom of the listings on Edmunds. Will never ever buy a Kia.We want to extend our sincerest apologies for your experience that you had here at City Kia of Greater Orlando. If you would like to discuss further, please contact us here at the dealership and ask for the Sales Manager. Thank you!
Pleasant and Very Helpful
by Mike and Jeanne on 12/08/2023Drive all the way from Ocala to see a couple cars we spotted on line. We even ended up taking one home (and traded in our older car at a reasonable price!). Junior was our sales rep and we really enjoyed working with him, super helpful,… friendly and knowledgeable ( especially with the infotainment display and operations!) We love this new Kia!Great Service
by Dave Da Man on 10/16/2023Joe Mano is a true professional, he is a great asset to your company and serves his customers very well.Thank you for leaving Joseph this 5-star rating! He definitely is an asset to our team, and he will be honored to hear of your very kind words. Please do not hesitate to give us a call if there is ever anything more that he and the team may help you with.
Business up front, party at purchase
by NiroPhevMPGs on 10/13/2023City Kia sales associate Myles Wong got me set up with every detail I could imagine (as a scientist who is also familiar with cars, that is dating a lot...), including a video walk-around, warranty information, and a bottom line no-BS all… included price will before I flew to Orlando from St. Louis to purchase my very particularly spec'd vehicle. Over 3 days of back and forth texts, emails, and phone calls Myles rarely delayed more than an hour to respond to my correspondence. Myles worked with me to get a deposit in to hold the vehicle despite my bank flagging the long distance transaction, and cordially picked me up at the airport. Myles has continued going to bat for me to get my clean vehicle tax credit documentation pushed through their system. Everyone at City Kia was courteous and professional. The only hint of extra pricing was additionally warranty pitch at finance, which is standard everywhere. Thanks to Myles, I knew exactly what I was getting into, and have been perfectly happy driving it off City Kia's lot. Knowing there was no BS at sale made the very unusually festive but appreciated lobby even more fun. Highly recommend shipping cars at City Kia with Myles!Amazing
by Anne on 10/09/2023Staff was friendly and QuickTo great me My service advisor Keith Parker was amazing. Will definitely be asking for him next timeAnne, Thank you for your wonderful review! We are so glad that Keith could provide you with quality and efficient service, and he will be honored to know how confident you are in his efforts. Please do not hesitate to let us know how he and the team may be of further service to you.
Friendly and Efficient
by Rick L on 10/06/2023Great communication and easy to work with .Rick, Thank you so much for leaving us this 5-star review! We are delighted to hear that our team was easy to communicate and work with. Please drive safely and do not hesitate to let us know how we may be of further service to you.
Anthony George: Top in Customer Service
by Dolly on 10/05/2023Anthony was great in communicating, adding a coupon to the bill which I gave him. I take all my service needs to City Kia due to the outstanding customer service and car repairs done correctly. Thank you City KiaDolly, We greatly appreciate you for leaving Anthony this incredible review! We are glad that Anthony consistently takes great care of you and your automotive needs. We are honored by your continued business with us here at City Kia. If there is ever anything more that we may help you with please do not hesitate to let us know.
Best shop in town.
by Juan reyes on 09/28/2023updated 10/05/2023Best Custumer services and straight to the point, one of the best agent take care of be Douglas fumero was with me through the all process.Juan, Thank you for your positive review! We are so glad that Douglas took great care of you during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Excellent service and customer relations
by Kim s on 10/04/2023Mike vilaomat and staff are wonderful. Keep you informed. Listen and explain everything in details.Kim, Thank you so much for taking the time to leave Michael this amazing review! We are glad to hear that Michael took excellent care of you and your automotive needs. We are delighted to know he kept you informed on your vehicle while it was being serviced and explained everything in detail. Please do not hesitate to let us know how we may be of further service to you.
Family
by Ariadne Pschorr on 10/03/2023Darren Morgan was the best. To purchase a used car from the one and only owner makes me feel super good. He also made us feel super comfortable and welcome. Nothing we could ask that he didn’t provide or found the answer for it.Ariadne, We greatly appreciate you for leaving Darren this stellar review! We are honored to have had the opportunity to work with you and we are glad that Darren could provide you with top notch service. We are delighted to hear that he made you feel welcomed and comfortable here at City KIA of Greater Orlando. Wishing you the safest of travels until we meet again. We sincerely congratulate you on your new vehicle- behalf of the entire team!
Kia
by Kee on 09/28/2023Glad to say that day I drove to KIA w/o appointment. Douglas was there. He is always very accommodating. Thank you for bringing him back to Orlando branch. My KIA was not fix that day but Douglas made a difference. He didn’t say “NO”, but… had given me “options”. Hope Douglas stays in this branch. He’s a very big asset to your company. I trusted him. In the past i was so hesitant to just go to any car services, cause i was warned that because, I am a female and i will be cheated. But with my experience with Mr. Douglas Fumaro way back when i had my first KIA SEDONA in 2006.And he was the one who recommended me that it’s time to change my 2006 to 2015 and I believed him. Hope to see I around ll to service my succeeding KIA. Thank you! Douglas keep up the good work and may God showers you more blessings………Kee, We greatly appreciate you taking the time to leave Douglas this stellar review! We are glad that Douglas took amazing care of you and your automotive needs. We are thrilled to hear that even though your Kia couldn't be fixed that day that they decided to still take it in to be serviced very soon we are happy to hear he did not say no and gave you all of your options on how to get around when your Kia was being serviced. We appreciate your continued business with us here at City KIA of Greater Orlando. If there is ever anything more that we may help you with please do not hesitate to let us know.
Awesome
by Alicia Williams on 09/27/2023Keith Parker made sure my time at City Kia went smooth and easy. Keith also kept me up to date on everything with my vehicle in a timely manner. Will definitely choose him as my advisor from now on.Alicia, Thank you so much for leaving Keith this stellar review! We are glad to hear that Keith took great care of you and your automotive needs. We are pleased to hear that he made sure your time went by smoothly and kept you updated while your vehicle was being serviced. If there is ever anything more that we may help you with please do not hesitate to let us know.
Services updated
by Pedro Villanueva on 09/25/2023Que este consecionario es bien eficiente y con personal comprometidoMy KIA
by Cesar Cordones on 09/25/2023Thanks to the service personnel , Douglas Fumero . I never have a bad review for Kia for the past 14-15 years, he’s taking care of my vehicles with no problems. I can always rely on him to be professional, courteous, and time efficient.Cesar, Thank you so much for taking the time to leave Douglas this amazing review! We are glad to hear that Douglas continuously takes excellent care of you and could get your automotive needs taken care of quickly and efficiently. We are thrilled to hear you can always rely on him and he is always courteous to you every time you come to City Kia. We greatly appreciate your continued business. We look forward to continue serving you and your automotive needs for many years to come. Wishing you the safest of travels until we meet again!
Car purchase
by Joan Cabrera on 09/13/2023Everything was great, the service and people were very professional and friendly. Specially Joan Cabrera, who walk me through everything step by step with patient to all my questions.Thank you so much for your positive review! We are glad that Joan was both kind and helpful. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.
Best experience
by Normaris Cruz on 09/11/2023Adan Fernandez was a great help when I went to go get my service done. Very welcoming and very helpful! 10/10 would recommend!Normaris, Thank you for leaving Adan this positive review and recommendation! We are so glad that he took great care of you throughout your visit. It is our pleasure to serve you, and we hope to see you again the next time you are in need of automotive service.
Wonderful Experience
by Katherine Velez on 09/10/2023I truly appreciate all the care that was provided at City Kia. Although it was an extremely busy day due to Labor Day weekend, John Smith made sure to not only keep us informed through every step of the process, he went above and beyond to… get to know my family and was absolutely genuine and wonderful to my kids. With full transparency, great pricing and John really finding the best fit for our family, he was able to make everything about this experience wonderful. We definitely will be shopping at City Kia for our next vehicle; we will recommend John at City Kia everyone. Thank you again for everything.Thank you for taking the time to leave us this positive review, Katherine! We are honored to have had the opportunity to work with you, and we are glad that John took great care of you and your family. Our guests' satisfaction is our utmost priority and he will be honored to have earned your kind recommendation. We warmly congratulate you and your family on your new vehicle- on behalf of the entire team! Please do not hesitate to give us a call if there is ever anything more that we may help you with.
Excellent Service
by Bruce Vail on 09/07/2023Excellent service done at City Kia. Professional, courteous, and timely.Bruce, Thank you for your 5-star rating! Offering quality and efficient service is so important to us, and we are glad that our team provided you with nothing less. Please do not hesitate to let us know if there is ever anything more that we may help you with.
Are you in the Greater Orlando area and on the hunt for a new or certified pre-owned Kia? Come check out our huge inventory of vehicles at City Kia of Greater Orlando located at 9550 S Orange Blossom Trail in Orlando.
We work closely with all our clients to match you with the SUV, crossover, sedan, or efficient compact car that best fits your busy lifestyle. Our sales staff are trained to listen to all your needs and desires to find the right ride at the right price. Proudly serving Deland, FL. Come in today and Experience a whole new way to purchase or lease a Brand New Car and receive 100% Customer Service !
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
- English
- Spanish
Daniel, Providing excellent service is so important to us here at City KIA of Greater Orlando and we are glad that Marilyn's efforts could meet your satisfaction and recommendation! We are thrilled to know that she is the best and treated you wonderfully. Congratulations on your new vehicle- behalf of the entire team!
by City KIA of Greater Orlando on 11/27/2024