Greenway Ford
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Customer Reviews of Greenway Ford
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Deceptive pricing online - clear tactic to get people to come in
by IDK on 03/16/2024Pricing online states price, but then they say that’s “after your trade in” which is not stated anywhere on the page their website. Stated “having issues with their website”. Listed price at 41, but actual prices is 48. Terribly deceptive.The Kings of Shady Lane!
by Chris on 06/22/2022I would give zero stars if I could. These guys should be thrown in jail. They are shady! I leased a Ford Ranger from them in 2019. Now when I was trying to buyout my lease they started tacking on fees like crazy. On the app, it said my… payout was 23, 677.60. So, I called to make an appointment and they told me it was going to be 26,808.98. This includes a "Pre Delivery Service Charge" (900), processing fee (250), electronic filing fee (60) and a tire fee of 5.00! I understand there is a process to filing all the paperwork, transferring titles, etc, however there are already fees built in for that stuff in the beginning, we as customers just don't see it. All these fees had an asterisk next to them which read "these charges represent costs and PROFIT for the dealer for items such as inspecting, and cleaning....etc"They weren't inspecting or cleaning anything! They literally were saying the truck is AS IS, no warranty, nothing! And why are they charging for tires? I'm keeping the tires that are on it. So, back to the story. I called and said...uh uh. You must have lost your mind. I am not paying all these fees . FYI, there have been numerous articles talking about car dealerships adding on fees when leasing. It goes against the Consumer Leasing Act of 1976, and if you already paid, you can actually get a refund on those fees. Google "pay a dealer fee when buying out a lease", many Orlando TV stations have run pieces on the scam. So I spoke with Hassan and he quoted me my initial number, plus taxes, plus a tag fee. So i head to the dealership... I get there and meet Michael George Jabron. He brings out a paper that says I owe all these fees, but the price is lower now. Now I only owe 25,518. I told him I wasn't;t going to pay these fees again. He says it's not a problem. He has been doing this for 15 years and this is the way it is and that I can talk to the finance guy. So, I meet the finance guy Josh. Jos immediately knows there is going to be trouble because I opened with, I am not paying these crap fees, and according to the Consumer Lease Protection Act of 1976 you can't add fees at the end that weren't agreed on in the beginning of signing the lease. Josh looks a bit stunned, then walks out. (this is where things get nuts)... They Bring in Alvaro (General Sales Manager). A very large and aggressive man. He is going to try to manipulate numbers and come up with crap scenarios and try to bully his way into getting what he always gets, which is ripping off the customer. He gets mad when I meet him toe to toe and tell him I am going to sign and pay for exactly what we agreed on in the beginning. Finally he acts like he is going to carve, they lower the payout cost of my truck to make the numbers line up so that they can still have all their line items show all their dealer fees. At this point...I am not getting screwed, but I think their agreement with Ford may not be being upheld. I told him I want to pay exactly what I owe, and I want the line items for the fees to show 0. They told me their software doesn't do that (I highly doubt that when they wrote N/A all over other lines). I'm not a coder, but I am also not an idiot. Alvaro then says to me, something to the effect of why do you care how the numbers are being distributed when you are paying the same price. I told him that I am apparently a more principled person, and I just want what I sign to reflect exactly what we agreed on. Nothing more, nothing less. He again tried to talk down to me in hopes that he might bully me into this like he clearly has done in the past. Comically, I had my wife on the phone who is very knowledgeable about car sales, and she said, we will just record this call to make sure that Ford is aware of what you are doing. Because someone is getting screwed for sure! He then said I needed to leave right now! I made sure that I witnessed him shredding my paperwork and then I left!Caleb Salguero is Awesome to deal with
by PBurch on 12/15/2018I purchased my new F-150 From Caleb Salguero and Greenway Ford. Had it not been for the Outstanding Customer Service I received from Caleb I most likely would not have purchased my F-150 at Greenway. Caleb actually steered me away from a… more expensive truck to a less expensive one that fit my needs better. This was the Best New Car Buying Experience in 45 years.Excellent service
by SHAKYFENN35 on 12/06/2018I purchased a car from Greenway Ford and my Salesperson Troy Burns was awesome .He knew exactly what I was looking for in a vehicle.Didn't want to help us
by Bigman4216 on 05/13/2017My wife was talking to one of the salesmen for over a week. She told him what she wanted and he said he had found some cars that would fit her needs. The first car was a use car that was 5 years old, not a problem cause the price was good.… She tells the salesmen that the engine sounded like something was wrong, the salesmen tells her all cars even new cars sound like that. Second she tells him that it looks like the back brakes are rusty, once about he tells her all cars even new ones have rusty brakes....now I have owned several new cars in my lifetime and none of these statements are true. Finally he shows us a car that we both liked, he told us that this car would get us were we wanted to be at price wise. After he runs the numbers he comes back almost 100 dollars more then what we talked about. We ask him to come down on the car or some of the dealership fees. She said no to both. Now they were charging us almost 1300 in dealership fees. This was a used car and he didn't want to work with us. He spoke to my wife for over a week and told her he would get her in a good car for a great price. He lied to us, didn't want to work with us and wasted our time. The next day I went to a dealership in Sanford got an 2016 Kia optima for the price I wanted. There dealership fees were 700 BUT they came down on some of the fees to get us were we wanted to be at. They wanted to help us. After we left Greenway ford the salesmen said he would call us to see if his manager would help us out....he never calledGreat service for Troy Burns
by Boriewebb on 03/10/2017I purchased my car from Green Way Ford over a year ago my salesperson Troy Burns was great and to this day still stays in touch with me. Awesome serviceTroy & Luke made the process a breeze
by ace_milone on 02/16/2017Fantastic customer service. I can't stress enough how great the crew is here, they literally helped us through every hurdle. We had such a difficult time at the Kia dealership next door the day before, but thankfully we decided to take a… trip over to Greenway and were greeted by Luke Flerima and Troy Burns. Honestly, they were two of the nicest people I've ever met. Genuinely tried the entire time to help us get what we want -- and we even threw a wrench in at the last minute with a request for a second car. They really didn't pressure us into buying (we left with two cars) and were insanely helpful and knowledgeable throughout the process. We even were there with two kids and they were constantly offering them snacks, drinks and escorted them over to a play area. Do not second guess going here. I can't stand the car buying process, mainly because I don't like to feel the pressure to buy. But the crew there, especially Luke and Troy, made the process a great experience. Definitely recommend!Great Experience
by Murrysta on 02/04/2017While visiting Florida, I purchased a vehicle from Greenway Ford in Orlando. Sales representative Adam Hurley worked with me to get a good deal. Adam took care of getting the vehicle shipped to my home state on New York and kept me… apprised along the way. I would buy again from Adam and Greenway Ford.Great service
by KKLENK40 on 06/16/2016Becky was great! Needed 2 new tires for my f150. She did very well with communication with me. I have always had great service at green way ford.Great service!
by MGZabella on 06/16/2016The service and staff were fantastic. They answered all my questions and serviced my vehicle (2016 Ford Escape) quickly and efficiently. Love Greenway Ford!Becky was AMAZING!
by JBarreau on 06/03/2016updated 06/14/2016As a law student, my time is very valuable to me and I was glad that if I had to spend two hours of a free day at Ford, that it was at least with Becky. Becky was an absolute delight when I came in for service of my car on 5/25/16. She was… courteous and caring. She made sure to follow up with me appropriately and even engaged in friendly conversation. Having worked in the Hospitality industry, I appreciate the hallmarks of great customer service and abecky exemplified them over and over. Thank you, Becky! It was a pleasure!Service
by SilverScreen52 on 05/27/2016updated 06/07/2016I have received excellent service at Greenway Ford when taking my 2013 Ford C-Max to the shop. If the car is to be there for a few hours since I did not schedule an appointment, I receive a shuttle ride to work and then get picked up… later.Great service
by RobinRose88 on 05/25/2016updated 06/07/2016Work was done quickly and Becky was friendly and kept me informed.Great Service
by Derf123 on 05/30/2016updated 06/07/2016It was great they kept me informed and got done in a timely manner. Greenway ford is awesomeWarranty Service
by Captainpete on 05/27/2016updated 06/06/2016Diana is very polite, does a good job, has a lot to juggle. In this matter the crankshaft sensor O ring failed which ultimately trashed the catalytic converter which later had to be replaced. Under warranty thankfully.Terry Bennett is an amazing service advisor!
by beverly79 on 06/03/2016Terry Bennett has been my Service advisor since I purchased my 2013 Ford Escape; Terry is one of the main reasons why I love Greenway Ford! I respect, trust & appreciate Terry tremendously! I dropped off my car overnight & didn't hesitate… to authorize Terry to fix my Escape without a quote or conversation; I picked up my car just as the service department was closing but I didn't need to speak to anyone about the service needed because Terry was proactive and provided me with all information via voicemail & my car feels like new! Terry truly cares about the service I receive as well as the safety and maintenance of my car!Great service
by Rich1976 on 06/02/2016Everything was great when I was at greenway ford. I had my appointment scheduled at 11:00 am. I ended up running late by about 30 minutes. Terry was still able to get me in. After they got my vehicle in the back. I went to look at the… new cars. We asked one of the sales people if we could just look. We explained that we weren't here to buy. They gave us the OK to go look. After looking we went back to the service area. We didn't have any type of a sales pitch which was good since we were just looking to kill time. We sat out side on one of the benches. We were only sitting for maybe 5 minutes when I saw my van. We went inside so that Terry could find me. Total time of the repair I would estimate 30-45 minutes. I was very happy with the serviceFirst oil change
by JeniseD on 06/02/2016The staff always do their best to ensure that all issues are addressed. They go above and beyond to satisfy their customers. Dealt with Becky second time now and she was very professional, extremely pleasant and followed up every step of… the way. Brought in 2016 Explorer for first oil change and I am very satisfied with the visit.Good service.
by bipolylove on 06/02/2016Service for The Works was excellent. Currently I use vehicle for courier work, thus it requires frequent oil/ filter changes and tire rotation, thus Greenway showed it was capable of getting the job done.Great service
by foxlaw05 on 06/02/2016Becky was on site immediately and very helpful. She took great care to make me comfortable and had me out very quicklyGreat Experience
by Jorge1964 on 06/02/2016Service representative was very professional the facility was very nice.
About our dealership
It is great to hear you get back on the road with confidence because of your trust in our business! It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!
by greenwayford on 06/09/2016