Greenway Ford
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Customer Reviews of Greenway Ford
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Excellence Service , Completely Satisfied
by BROKAMP21 on 05/29/2014updated 04/25/2025I had gone to Greenway ford to just browse my options. I had looked on there website and liked a few models they had in there huge selection of models that would fit anyones budget. As soon as i walked in, i was greeted by the super nice… girl at the help desk. I was Then introduced to my AWESOME team. I would even call them the dream team lol. I met Theresa H, Internet Sales Director. She welcomed me and made me feel like i was early for my own party lol. Theresa then tossed the torch over to my man Troy B!. Troy was Professional,courteous,understanding,and made me feel like we were just a couple of old friends. He helped me get my first car,he gave me a chance and spent the entire morning working with what i had to offer and found a way to make it work. I couldn't believe when the finance officer "Mr giant" pulled me in his office and told me " OK i got some papers for you to sign and then you will be all set" . Little did i understand, there finance department had given me the chance I've been hoping for. Ive been working really hard for years to get my credit up to this point, and i asked so whats next lol. He said to me "Thats t!" I had to ask again lol i was totally dazed and confused to his answer . "you got the car, and you get to drive it home?" he said, like it was no big deal haha. They helped get me the payments i could afford with having hardly any credit. To Troy and his dream team, Thank you for giving me a chance, when others laughed and told me come back when i was serious. I love my Ford Fiesta SE and ill be going back when i choose to get a new car.Very Professional
by Gator123 on 04/29/2014updated 04/25/2025I recently purchased a 2012 Certified F150. The entire process was long but certainly shorter than I expected. Linton H was our salesman and he did a nice job. I will recommend this dealership to my family and coworkers.Knowledgeable Service.. Happy that I came to Greenway Ford.
by jaru28 on 03/27/2013updated 04/25/2025I was looking for a car. Happy that I came to Greenway Ford. I bought a 2013 Hybrid Fusion and I'm too excited about driving my car around town. Andre L. help me in every way possible. He carefully explained the features of the car and… possible features. He listened to what I wanted and coached me through the purchase options and buying terms. Excellent person. I'm happy with my decision.Thank you for your recommendation and your recent Ford Fusion purchase! We strive for total client satisfaction throughout the purchase process and during your vehicle ownership. Our team wants to provide not only a great deal but the best information so you can be assured you're making the right decision. I am thrilled you had a good experience with Andre; he is an asset to our dealership. Enjoy your Fusion and please let us know if you need anything in the future! Sincerely, David Nelson, Director, Customer Relations
Lies upon Lies
by bmrgn39 on 05/21/2011updated 04/25/2025I went in looking for a car off their website that they told me was already sold without even checking. I asked them to check while we were in the lot and he came back telling me it was sold as he handed me an offer for a much more… expensive car. Five days after purchasing a car from Greenway I get an email from one of their sales managers asking me if I was interested in a car... the same car that I was told had been sold! There were many other shortfalls by this dealership including promising to get a smell out of my car which they did not, failing to offer me their 6 months of SIRIUS satellite radio which I only found out they offered when the manager emailed about the supposedly "sold" car, and when confronted with these issues they chose to never respond to me I guess hoping to sweep it under the rug. So I contacted the Better Business Bureau and the very next day got a call from Greenway offering to A) take the smell out of the car and B) offering me 3 months of SIRIUS. Um A)its too late for that and B) how insulting to offer me LESS than the email offered AFTER the fact that I had been neglected. They tried to tell me that my trade-in was only worth $1000 and they could MAYBE sell it for $1500, probably taking a loss in the long run. Finally they gave me the $4500 that it was worth when I called them out on being [violative content deleted] and that I knew what it was worth. They have tried to indirectly blame me for overreacting because they told me the car was sold and the internet manager that emailed me the car was simply careless when he emailed me the car. They tried throwing me and their own people under the bus at the same time. Classless. This dealership is full of [violative content deleted] who don't give a damn about customer service.Great Service by Great People
by MustangParis1 on 05/18/2013updated 04/25/2025Sales team eager and willing to help. Professional and knowledgeable. Would recommend this dealership to anyone.We appreciate you taking the time to leave this review and 5-star rating! Our number one goal is always providing a professional and courteous environment, and I am happy to hear our sales team provided this to you. We hope to see you for any future needs! Sincerely, David Nelson, Director, Customer Relations
BEST SERVICE EVER!!!!!
by Tovey_756 on 03/04/2013updated 04/25/2025I just bought a 2011 Kia from Gaylord L. It was the most incredible experience I have had buying a car.He knew what he was talking about and I got the exact car I was looking for. Also,Albert D.(Finance Manager) was absolutely wonderful. He… made you feel comfortable and I knew I could trust him. What an alsolutly wonderful experience. I will be sending everyone I know that is looking for a car to "Greenway Ford".And they must see Gaylord l. and Albert D.!!!!!! :)Thanks for leaving this excellent feedback, and congratulations on your new car! I am happy to hear that your purchase with us was pleasant. Our team strives to attain 100 percent customer satisfaction on every purchase, and I am glad our team was able to provide you with such great service. We hope to see you at future sales or service visits! Be sure to connect with us on Facebook and Twitter for exclusive offers and updates. Thanks again for the review and rating, David Nelson, Director, Customer Relations
Great Place to Shop and Trustworth
by pamh3 on 05/18/2013updated 04/25/2025I recently purchased a Mountaineer from them and Rafael was my salesperson. He did a phenomenal job in negotiating a price for me and he was truly genuine throughout the process. I definitely recommend this dealership!Pam, thanks so much for this great feedback, and congratulations on your new Mountaineer! Customer service is without a doubt our number one priority, and I am glad to hear Rafael provided you with the customer service you deserve. We are grateful for your review and recommendation. Please don't hesitate to stop by our call us for any future automotive needs! Best, David Nelson, Director, Customer Relations
FANTASTIC dealer - restored my faith in car dealers!
by aforlano on 06/14/2013updated 04/25/2025I post this negative review of AutoNation Ford to emphasize the POSITIVE experience I had at Greenway Ford!!! I went to AutoNation Ford in Sanford, FL and worked with a sales consultant named Esteban R. They had several Mustangs in the… showroom. We started working on the specific details & I settled on a Black GT Premium with Saddle Leather & no other options. Esteban looked in his system and found an exact match to the car I wanted at a dealer in West Palm Beach. He went off to the Sales Manager's office, came back about 10 minutes later, and said "yes, we can get that car. I can have it here in 72 hours". I said, ok let's work on the numbers. After working the pricing, my final all-in total was $32,700. I said "Write up the paperwork." About 1/2 hour later, my paperwork was all signed, and I had put a $500 deposit on the car in anticipation of having it in about "3-4 business days". I said there was no rush as I had to take care of the financials with the bank anyway. 10 days went by, and I had not heard anything from Esteban. Tuesday, May 28th, I sent him an email: -----Original Message----- From: Fred F****** Sent: Tuesday, May 28, 2013 11:34 AM To: 'R., Esteban' Subject: RE: Copy of Paperwork Hey Esteban, Do you have an ETA on delivery of my car? Thanks, Fred I received NO RESPONSE, and on Friday, May 31st, I sent a follow-up email: -----Original Message----- From: Fred F****** Sent: Friday, May 31, 2013 9:08 AM To: 'R., Esteban' Subject: FW: Copy of Paperwork Bump. Has the car arrived yet? Thanks! Fred Then this email came in: -----Original Message----- From: R., Esteban Sent: Friday, May 31, 2013 9:14 AM To: Fred F****** Subject: RE: Copy of Paperwork Please call me when you get a chance.###-###-####, having a Huge problem locating the car. I called, and he told me the story about the car coming in with a damaged hood, but never mentioned to me the other car that Mullinax had wasn't going to be release to him. Disappointed, but understanding, I sent back the following response: -----Original Message----- From: Fred F****** Sent: Friday, May 31, 2013 7:49 PM To: R., Esteban Subject: RE: Copy of Paperwork What time will you be in tomorrow? I would like to discuss our options. Thanks, Fred ...and received the following reply: -----Original Message----- From: R., Esteban Sent: Friday, May 31, 2013 8:17 PM To: Fred F****** Subject: RE: Copy of Paperwork At this point I do not have any options. I was basically told that they didn't want to try and do anything to earn my business. Options I would have been willing to consider were 1) waiting for another car that matched my criteria; 2)Possibly picking a different car color/option (I also liked the Race Red one I test drove); or 3) ORDERING a new car built from Ford specifically the way I wanted it configured. I called Greenway Ford to see what options they had. He talked with a man named Chris P., who called me and said "let me do some research and get back with you". I told him I'd come down Saturday around 10am to discuss options. I met Chris around 10:15am and he said "Great News! I think I found the exact car you're looking for. He pulled out the paperwork, and presented me with the details for THE EXACT SAME CAR (matching VIN#) that I had paperwork signed for at AutoNation. I said no, this must be a mistake - I already have this car on order at AutoNation, and they said the dealer wasn't going to release it. He said, no, his sales manager checked, and they could come get it today if they wanted. I said ok, let's talk price. Long story short, the delta between the two dealers was about $380. I had him bring me the Director of Sales Rich R. to look me square in the eye and tell me that this wasn't going to be a repeat of AutoNation. They promised I could have the car by this time tomorrow. I said ok, go get the car, and I'll sign the paperwork now. Sunday morning I went down to Greenway and sure enough - there was the car, complete with the Mullinax decal right on the car. VIN number matched the paperwork, and there was nothing wrong with the hood. We finalized paperwork, went through the technical specs of the car, and off I went. It took a grand total of 1 1/2 hours from the minute we walked in the door on Sunday to being on our way. I went straight to AutoNation to go get my deposit refunded. Esteban found us and started immediately with the "man, it pains me to see you in a car from Greenway" (I had intentionally left the "SOLD - GREENWAY" transfer window writing on the car window). I said "Esteban, you lied to me. Your sales manager lied to me. I want to talk with the General Manager." Out comes the highest-ranking manager on a Sunday, who tried to placate me. I went through the entire outline of the process with him, including the entire email trails, VIN sheets, window stickers, etc. His excuse - "We dropped the ball." I told him to go process my refund, and out the door I went. If anyone wants to see the supporting documentation, I'd be more than happy to send out copies.My New Ford.
by star01 on 05/30/2014updated 04/25/2025I contacted Abner J at Greenway Ford and told him what I was looking for he got busy on making the deal, and made the buying experience short and smooth. I went into the dealership and did the paperwork and drove off in my new Ford. I… highly recommend Abner J when purchasing a Ford!Congratulations on your new purchase! I'm glad to hear that things have been smoothed over by Abner during your purchase. It is imperative to us that we make the car-buying experience painless and efficient from the initial negotiations to the final paperwork. Please let us know if there is anything else about your purchase that you'd like to discuss. Be sure to visit us on Facebook and Twitter for access to our unbeatable coupons and specials offered to our likers and followers. Sincerely, David Nelson, Director, Customer Relations
Best service ever!!
by anndraa on 05/14/2014updated 04/25/2025Buying from Greenway Ford was quick and easy. Alex M was very professional and efficient during the entire process. I wish I could buy 100 cars from him. I would recommend Greenway Ford and Alex M for anyone else looking to purchase a… vehicle in the future.Excellent all the attentio
by vegaolga on 03/01/2013updated 04/25/2025Excellent all the attention and assistance of the seller for getting the car I wanted was fabulous, as was the support of all staff assistance for the purchase of the car, and you pay whatever it is well attended. thanksThanks so much for the feedback! I am happy to hear that your recent purchase went so well with Diego. Our team strives to provide excellent customer service and get our customers the best deal possible. I am glad to hear Diego was helpful and accommodating throughout the car-shopping process. We look forward to seeing you for your future automotive needs. Be sure to find us on Facebook and Twitter for exclusive offers and updates! Thanks again for the review and rating, David Nelson, Director, Customer Relations
They totally SUCK!!
by lindakx100 on 01/24/2012updated 04/25/2025you get in the infinite loop between service , recon and the manager, they each say one thing, and nothing ever pans out, they are stalling until my used car warranty runs out. they suck! it has been a nightmare right from the… purchase!!! see...... well, the vehicle was not there that we went to look at even though on the phone they checked inventory. There was a 1800 price diff from the internet price to the contract numbers, they had excuses for that but finally met about halfway. my vechile was off-site getting repaired, when delivered a week later, it was NOT even touched on the inside, had grease on the seats, steering wheel, the dash was never cleaned, the carpet was completely missing, the center console was missing, the antenna and fog lights shown in the pic were missing, the vechicle had NO AC as it came from UT and the front end shakes with death-wobble. This dealer SUCKS!!!! they are fighting me tooth and nail to get the shaking fixed and will not budge on any of the missing items except the antenna!! whoo-hoo, DO NOT BUY FROM THESE GUYS, THEY ARE SUPER FRIENDLY....UNTIL YOU SIGN!!! then you are not worth their time. THEY SUCK!!Excellent auto purchase experience!
by tlb858 on 03/27/2013updated 04/25/2025I recently purchsed a 2013 Ford Taurus from Greenway Ford. Salesman, Dale H. and Finance Mgr. Kevin S. were efficient and most accommodating through the entire purchase process. Dale H. worked extremely hard to ensure my satisfaction with… every facet of the purchase. The features of today's automobiles are extremely technical. Dale H. is most knowledgeable. He provided detailed explanations to every single question. Kevin S. clearly focused his efforts to establish satisfactory financing for me. He provided clear and understandable explanations for all of the details contained in the purchase documents. Dale H. & Kevin S. are extremely accommodating and professional.We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I am glad Dale and Kevin made you comfortable throughout your purchase. We hope that you will continue to come to us for any of your automotive needs! In the meantime, be sure to follow us on Facebook and Twitter to stay current on our latest news and special offers. Sincerely, David Nelson, Director, Customer Relations
The worst experience ever
by sstewar29 on 08/20/2013updated 04/25/2025It started normal at this dealership, when we were shopping for a new used car. Then got very shady with their salesman and the General Manager Mr. A. They would not fix anything on the car until they had secured a money down deposit. They… tried to avoid the questions. WARNING! when you sign there at Greenway Ford with Mr. A., he does not care about you anymore. My wife and my experience there with them was awful. You will wait for hours to get answers, they will loose your car, we went ahead and put an Epass for tolls on the car and the car people where driving through tolls that were no where near the radio place where they were supposed to get it fixed. They put us in loaner vehicle that was supposed to be sold to another customer and when I looked at our paperwork for the loaner, It had her info on it, social security numbers and address, I was given someone else's private information. We had the same last name but it was not my info it was another women from the same area code. I was amazed. I should have driven to her house and showed her the car and papers. Then when we told the dealership they demanded my wife come in right away and return the car, so she did, but at that point we wanted out of the deal. We called the finance company Capital One and told them the situation and they said they would not approve the loan until we were in possession of the car and to tell Mr. A. from Greenway Ford that we want out of the deal. I was at work and my wife went with our 6 year old daughter in to drop off the other ladies car that we were given, and met with A. My wife thought it would be quick in and out, that what she was told. Nope it was not, they had my wife sit in an office and asked her why she called the loan company and told them that we were not in possession of the car. She told him it was the truth, we purchased signed for the car and it had not been returned us and it had been over a week or so. He would not let her out of the deal and was standing in the office doorway telling her to call Capital one and tell them we have the car. My wife was so scared and was afraid to walk by him and leave, my daughter was crying. She said when he left the room he had another employee stand there watching. She had been there two hours and with my daughter and would not let her leave and not let her get a rental car to go home. I get a call at work with my wife calling telling what is happening. I was furious and drove over to get her. I spoke with A. and told him this was it the last straw, and he told me to calm down and stop over reacting. I got there and my wife and daughter, along with Mr. A. was standing out front. I got out of the car with the car running for my family to get in. Mr. Alvaro told my wife no that she was going to get into another loaner they had just brought up. I told him not to tell my wife what to do and we were done with them. He called me "Mr. Nasty" and said that my wife was not going to get in the car and that she is going to take the loaner. I lost my temper and walked into the showroom and yelled for a manager higher up than A. and all the salespeople were just staring, not knowing what to do! employees got their cell phones out to record the situation and then A. chased me inside and tried to throw me out. I loudly started to tell every customer in that showroom how we were treated and lied to. A. wanted to grab me and throw me but couldn't. They told the employee's to call the police and I stood my ground and protested A.'s arrogant self. I finally left almost having a heart attack, and my chest was so tight I could barely breath. My wife and daughter were in the car and we left. I got a call 1/2 hour later from the regional director and he said he saw the whole situation from when I walked inside the showroom, but did not see or hear what went on outside before then. He asked what led to this and I told him everything that had happened and how we were treated and the car and the other ladies car we had as a loaner, He gave me an option of having the car delivered or letting me out of our contract. I wanted out of the contract and will never do business there again. He asked if my wife and I wanted Mr. A. to apologize to us for everything and we refused, we wouldn't believe him anyway. We just wanted to get as far away as possible from there as we could. This dealership no matter how big they are and convenient to the house they are, I will never go there and will tell everyone, what Mr. A. did to us there.Very Pleased customer
by ava1234 on 06/04/2014updated 04/25/2025Juan M the salesman was amazing very helpful and honest. The car he picked for me according to what i was looking for was great and I absolutely love it. If u wanna a great deal I recommend Juan M at the greenway ford on colonialFirst and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Juan assisted you in such a detailed and customized manner. Thank you for you recommendation. Give us a call if you have any further questions and be sure to follow and like us on Facebook and Twitter to find superb specials! Sincerely, David Nelson, Director, Customer Relations
Great Experience
by mlmitch99 on 09/08/2013updated 04/25/2025If you're considering buying a Ford, I would highly suggest you see Ric J. at Greenway. He's a pro. Great personality, we felt he was working on our behalf and just made the overall experience a pleasurable on. eIncredible Customer Service
by bill4840754 on 05/18/2013updated 04/25/2025I purchased my 2013 Fusion Hybrid from Rich. It was one of the easiest transactions I ever experienced purchasing a car. My Fusion was 5 weeks late arriving at the dealership, but they put me in a brand new Fusion and let me keep it till… mine arrived.Bill, thanks for this excellent feedback, and congratulations on your new Fusion Hybrid! I am happy to hear that Rich was helpful throughout your purchase and was able to get you into a car that fit your needs. I do apologize that there was a little bit of a wait. I am glad Rich was able to accommodate you during this time. We hope to see you in the future for any of your automotive needs! In the meantime, make sure to follow us on Facebook and Twitter for exclusive content. Best, David Nelson, Director, Customer Relations
About our dealership
Congratulations on your new purchase! Thank you for taking the time to write about your experience. It is great to know that Troy and our staff were able to provide you with the pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. We offer exclusive specials for our Facebook and Twitter followers. Sincerely, David Nelson, Director, Customer Relations
by greenwayford on 06/03/2014