Greenway Ford
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Customer Reviews of Greenway Ford
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269 reviews
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Extra effort
by EugeneRandall on 08/21/2015I had made several efforts to get my car in for service, but when I contacted the dealership there were not any openings at the time I could be available. (I travel a great deal and as a consequence have limited opportunities to bring my… car into the dealership. I was slightly overdue for an oil change and tire rotation and the dealership made provision to work me in for those services, but there was also a recall on the car. While making my appointment I was told that there would be insufficient time available during my appointment to satisfy the recall. Upon arriving at the service center, I explained the difficulties I have in bringing my car in for service due to my travels. While no promises were made, when I picked up the car I was advised that the recall was cared for. I really appreciated the extra effort made to take good care of me.Please with my work
by bethl530 on 08/15/2015Will be taking it back to finish up things very busy on a Saturday, which is my day off as well.Thank you so much for your review, bethl530! We look forward to your next visit!
Great service
by Kp84 on 08/14/2015Came in for a oil change. Was greeted by ms Becky her service was great from start to finish. I would highly recommend greenway ford. Keep up the good work ms Becky along with the other service member😎😎😎😎😎Kp84, thank you for your recommendation to our dealership! Please let us know if there is ever anything else we can do to assist you!
Ford Transit van purchase
by rctherap on 08/11/2015Our salesperson Dan did a great job on finding us a van that was hard to find with the installed options that we wanted. The signing of documents on a very large tablet was nice and quick. All staff members were friendly and helpful.Thank you for your kind words of our Staff, rctherap! Your comments keep us working hard for all our valued clients!
Becky was awesome
by Schubachr1 on 08/10/2015Becky was awesome as usual clean grea wait time love the complimentary waterThanks for your wonderful comments, Schubachr1! Take care!
Great sales experience with Louis Whatts
by Rsat21 on 08/07/2015Louis Whatts in the sales department did a wonderful job, couldn't be any happier with my purchase, I was stuck on 2 cars and he made the decision much easier, also Julius Ursin a sales manager there was also very helpful and very fair on… my trade-ins appraisal.We're glad to know you are completely satisfied with your purchase, Rsat21! Please let us know if you have any additional questions about your new vehicle!
Battery replacement.
by dowpro on 08/06/2015Very expensive to replace battery, especially where it's located in my Escape. Service was longer than expected. Terry Bennett was very helpful.Thank you for your amazing review, dowpro! We look forward to your next visit!
Thank you for your honest feedback, dowpro. We look forward to your next visit!
Awesome
by ash1986 on 08/04/2015This recent experience has been one of the better ones due to our new service advisor Terri he's awesome my vehicle is 2015 Ford EscapeThank you for your amazing review, ash1986! We hope to see you here again!
ash1986, thanks for your amazing review! We hope to see you here again!
Honest service, fairly quick
by Grwilliams on 08/01/2015I came for an oil change that was free on my due bill from my purchase almost a year ago. The service staff, mainly Becky, was very polite, informative, and not pressuring at all. I was treated with respect and urgency (the good kind), even… though they knew I wasn't paying for the service. I was given consulting advice on taking care of the car, and not pressured to purchase additional services. Very very good.we try to make your visits as simple and convenient as possible for you, Grwilliams! Please let us know if there is ever anything else we can do to assist you!
Serive of vehicle
by rl17664 on 08/02/20152014 Ford Focus. Brought the car in for a noise in the back of the car, issue with sync and water stored underneath the door when it rains. They were able to gave me a rental car while the repairs were taking place that helped. Took a week… for the service to be completed and they were able to address the noise in the back and issue with sync. They said that the issue with the water underneath the back driver door was resolved but the next time it rained the issue was still there. When I get some time I will be bringing the vehicle back in so that this issue can be addressed. David did a good job in listening to the concerns that I had with the car. The reason I didn't rate excellent was that I didn't get much communication with updates on the car and the one issue is still an issue.We hope everything was completed to your satisfaction, rl17664! Thank you again for always choosing Greenway Ford for all your vehicle needs!
Excellent service
by Diva5492 on 07/31/2015Mr. Wood was extremely helpful to me. He made great suggestions about how to handle an issue with my car. They were easy to follow and was the best choice for me at the time. I wish all service technicians were as friendly and knowledgeable… as he was with me!Thank you for your wonderful comments, Diva5492! If there is anything else we can do to assist you, we will be more than happy to assist you!
Thanks for taking the time to leave us your feedback, Diva5492! It is great to hear we have earned your trust in our business!
Worked hard to get me the best deal, Really!
by MikePerez on 07/23/2015updated 07/31/2015Took the time to listen to my concerns with regards to my trade in, and provide the best solution for me. More importantly got me into a new ford Explorer SportRafael Capautis was AWESOME!
by DFLOYD03 on 07/29/2015I was very skeptical of Ford because of my last experience 7 years ago. They told me that I was approved then 7 days later they called for me to bring my vehicle back. I was so upset and said I would never go to Ford again. Then when my… company informed me that we got additional discounts because of the partnership, I figured I would give it one more try. When I called into sales, I got in touch with Rafael Capuatis. Rafael was awesome from the start. The experience was much better this time around and I actually got to keep my car. I repeatedly asked Rafael if he was sure that I was approved and then I asked again once I sat with the Finance manager to do the paperwork and they both ASSURED me that I was definitely approved. Well, so far so good. I still have my 2015 Ford Escape and I love my car. I just wanted to say thank you so much to Rafael for putting up with me and always reassuring me that I would not have to bring the car back. Rafael Capuatis was AWESOME!!!! I will always recommend Rafael and Greenway Ford to family and friends.DFLOYD03, thank you for your continued business over the years! It is truly a pleasure to see you again and we look forward to your next visit!
Warranty
by Joanne63 on 07/29/2015There was no cost since it was a factory defect. Again since we have been in three times for this same problem what happens if the problem occurs again. Our warranty is up in October. I strongly believe that this defect should be taken care… of if it happens again in the near future. Also as stated in the prior comments the service reprentative should be recognized for finally giving me the service I was entitled too.We try to make your visits as simple and convenient as possible, Joanne63! Thank you again for your business!
Always Exceptional Service With A Smile.
by TomGVan on 07/15/2015updated 07/30/2015I love my Ford F-150 and have always taken my Fords to dealerships for service. Greenway Ford has provided an exceptional experience every time. With helpful staff at every turn, a convenient location, comfortable surroundings, and family… friendly service, I can't imagine anyone taking their Ford anywhere else.Oil Change and Tire Rotation
by sleehaynes on 07/29/2015Everyone was helpful, services were done in a timely manner.We're glad to know everyone was a pleasure to work with, sleehaynes! Please let us know if there is ever anything else we can do to assist you!
Vangasser
by Vangasser on 07/26/2015My car had problems starting and cut out once trying to excellerate. The problem was found to be at first the alternator and belt to it. The event tool 4 days to be completed, because of the 4th July weekend. Even though we were permitted… to free car rental, it still cost us over $100 to pay the rental. Though the belt was not in need of change. I mentioned to that there are at least two ways to replace the alternator in less than 45 mknutes, which would have been less expensive for me as The customer. The final bill was over a thousand follars. This was amazing to me. I understand that the work was well accomplished. However, the blatant greed for time and cost certainly made for a rather undesired experience. One would think that if a suggestion was made to repair work, in a shorter time, as well less costly to the customer, it certainly would to be expected as a sense of good communication, as well as customer service. One that would incline future service opportunities. It is know that word of mouth is both good or poor for future opportunities for service, as well as possible new vehicle purchases from your company. please know that I understand the difficulties over long week ends. What I don'T understand it the fact that my suggestion was completely ignored. The vehicle could have been completed sooner and with less cost. Please consider that there are more than one way to repair. The quickest and less time/money consuming is certainly a preferred manner of servuce, which would foster lastin b good relations, in the end saving unneeded financially empacted issues for both customer and repair staff. Had the repair person used the suggested ideas for shorter repair time, which would have been less costly, both financially and venture further service opportunities in the future. I would appreciate a response from you, please. Thank you, Ed van Gass.great service
by Lawriecabbie on 07/24/2015I was very sceptical in my arrival at your dealer (greenway Ford Orlando Fla) but a very nice young Gentlemen named Clay Lewis I have spoken too earlier that day said he would meet at the showroom, I was in the market for a used car, when I… arrived he was very useful. The part I Like'd most which I worried about most Is he was not pushy and up to this day everybody said careful of the salesmen there tricky!!!' Well it was the complete opposite I didn't feel pressured at all Clay was very professional stood back let Me and my wife just look and answered all Our questions and not one time did I feel Pressured and that meant a lot to me and my wife. I'm just trying to say good job to the whole Greenway team and that goes for Clay, Albert , (Finance) and the rest of the gang. Good job keep Up The good work and would definitely recommend your Product and dealer to My friends and family. Good luck James. Lawrie. The new owner of a 2011 Ford Taurus!!!!!!😄😄😄😄😄!Great Service
by Jkondek on 07/14/2015updated 07/24/2015Had a very good experience. Staff was very helpful about finding out exactly what my warranty included and printed out contact paper for any future problems.Excellent service
by Gusgarcia1160 on 07/13/2015updated 07/24/2015I went to greenway ford.and I purchase a Kia optima.the sales person that take care of me that day was very helpful.thank you Mr.EDDY FARALDO. And thank you Ms. MARY. The all staff was very helpfulThe future of vehicle service
by wow7320 on 07/23/2015Excellent service. I feel like they really care. Great job. Keep it up.
About our dealership
It is great to hear you get back on the road with confidence because of your trust in our business! We hope you continue to choosing Greenway Ford for all your vehicle needs! Take care!
by greenwayford on 08/27/2015