Mercedes-Benz of South Orlando
Customer Reviews of Mercedes-Benz of South Orlando
Review type:
Magnificent Melissa
Magnificent Melissa
by Patricia Z on 04/05/2025Thank you to Melissa in sales for providing exemplary service in the purchase of my certified C300, her thorough knowledge and description of the vehicles components went above and beyond my expectations. She is a wonderful salesperson and… I look forward for future purchases at Mercedes of South Orlando.Patricia, we're delighted to hear that Melissa exceeded your expectations with her service at Mercedes-Benz of South Orlando. We appreciate your kind words and look forward to assisting you with future purchases. In the meantime, take care and enjoy your C300!
Great experience
by Tony Zaksewicz on 03/09/2025Frank was amazing. He was professional and personable, and explained every step of this process wonderfully. I’ve never had an easier experience in purchasing a car.Tony, we're delighted to hear that Frank made your car-buying experience so smooth at Mercedes-Benz of South Orlando. Thank you for sharing this fantastic feedback!
clear and concise
by PA on 01/11/2025updated 01/21/2025Eric was clear and concise when describing the planned service.We're happy to hear Eric provided you with excellent service here at Mercedes-Benz of South Orlando! Thanks for visiting us and please don't hesitate to reach out if we can assist you again in the future!
clear and concise
by PA on 01/11/2025Eric was clear and concise when describing the planned service.Hi PA! Thank you for your feedback! We're glad Eric provided clear and concise information about the planned service at Mercedes-Benz of South Orlando. Ensuring transparency and understanding is important to us.
Mara was amazing!
by Monique on 01/06/2025Mercedes-Benz South Orlando's Sales Consultant, Mara, was genuinely remarkable! Her enthusiasm, customer service, and personality were refreshing. Working with her was an absolute pleasure. I had a specific vehicle in mind when I entered… the dealership. She successfully located and provided all of the vehicle's details. Reda was an exceptional and polite Financial Advisor. He worked diligently to ensure that I received the necessary cost for the purchase, and the process was expedited. Unlike my previous experiences at other dealerships, I did not spend extended periods of time at the dealership. The overall experience was exceptional. I strongly endorse this dealer. Purchased a 2024 Kia Sportage Prestige SX with less then 4800 miles 🙏🏾🥰Hi Monique! We're delighted to hear that Mara and Reda made your experience at Mercedes-Benz of South Orlando exceptional! It's fantastic that they could assist you so efficiently with your 2024 Kia Sportage Prestige SX. Thank you for the strong endorsement!
Good service
by Valerie Madrigal on 12/10/2024updated 12/17/2024Friendly service and they make sure you are taken care of.Thank you for the positive feedback, Valerie! Our Mercedes-Benz of South Orlando team looks forward to serving you again in the future!
Disappointed with Purchase and Warranty and CPO certified coverage.
by PLML on 11/11/2024I purchased a 2021Mercedes Benz Sprinter RV Van from MBSO late June 2024 and my experience has been far from satisfactory. Despite being sold as a certified pre-owned, CPO vehicle with a total of 2 years of warranty coverage, which was… repeated as a sales incentive. Upon discovering rust issues on the roof while cleaning the solar panels in August/September 2024, I reached out to MBSO for warranty coverage, only to be told that I had been given the opportunity to inspect the vehicle before purchasing it. At 70 years old, I can’t realistically climb onto the roof to inspect such issues, especially after being reassured about the vehicle’s condition, as thoroughly CPO inspected. To add to the disappointment, I also faced a similar response regarding illegal tinted windshield. MBSO claimed as a buyer, I was responsible once it’s sold. It’s disheartening that after spending a significant amount on this vehicle, I am being held accountable for issues that should have been addressed before the sale. A Mercedes Benz certified body shop provided an estimate of over $16500.00 to resolve rust issues, which is an unexpected and burdensome expense. I expected a higher level of customer support and service from a dealership of this caliber. Unfortunately, my experience with MBSO has left me frustrated and full of regret as a first time owner of a Mercedes Benz Brand. Thank you for your time…I hope you have a better experience than I did. Regards, PlMlThank you for reaching out. We strive for transparency and customer satisfaction, so it's disappointing this wasn't reflected in your case. Please reach out directly so we can discuss potential solutions or further assistance regarding these matters. Respectfully, Clarence Horne - General Sales Manager - chorne@mbso.com
No reply to resolve the rust issues on the Sprinter 2021 Van whatsoever by their sales manager who posted a response on my bad experience and reviews to contact him. The BBB likewise did not receive a response from them….so really they do not care to resolve the problem.
Excellent customer service
by Romonda Richardson on 10/25/2024Eric is an amazing person, very helpful and friendly. Goes above and beyond to help his customers.Hi Romonda, we're happy to hear that Eric goes above and beyond for his customers at Mercedes-Benz of South Orlando. We look forward to serving you again! Safe travels!
Great experience from the dealer
by Dinos L on 10/21/2024We were happy with the service we got buying a car from this dealer. All reps were courteous and friendly. I recommend them for your next buy.Thank you for recommending Mercedes-Benz of South Orlando! We're delighted to hear that our team provided courteous and friendly service during your car purchase. Enjoy the ride, and we hope to see you again in the future!
Overnight Service
by Aseal on 10/07/2024This was a great addition to South Orlando Mercedes, I was able to book a service with Ashley at 8 pm which was great since I didn’t have to interrupt my office hours at work. They went above and beyond. Thank you for accommodating us day… workers.We're delighted to hear that our team at Mercedes-Benz of South Orlando could accommodate your schedule so seamlessly. It's wonderful knowing Ashley and the rest of the crew went above and beyond for you. Thank you for choosing us!
Starter Replacement
by GL550 2010SUV on 08/30/2024PROS - Eric = Professional Excellent Customer Experience, Quality Repair Service which is understood that quality is expensive but: CONS - 2k for a starter is abusive imho. (After 30 years driving Benz and in a market for 2 new vehicles,… considering other brands at this time)Thank you for sharing your feedback. We're glad to hear Eric provided a professional and excellent customer experience. We understand the concern about repair costs and appreciate your input as we strive to continually improve our services. Please feel free to reach out directly if you have any additional questions or concerns about your visit. Respectfully, Chris Overmyer - Service Manager - covermyer@mbso.com
Have them deliver
by ScottO on 08/27/2024The service is professional and courteous. Eric is always a pleasure to deal with, and Chris, a Service Manager, went above and beyond to honor an agreement from a couple of years ago. But once I paid and Eric called to have my car… delivered to the front, it took about a half hour. This part seems only to have got worse over time. If you can, I advise you to pay online and have them deliver the car to you at home or work. That way you don’t have to stand there waiting.Scott, thank you for your feedback. We're glad to hear that Eric and Chris always provide you with excellent service here at Mercedes-Benz of South Orlando. We apologize for the delay in bringing your car around and appreciate your suggestion about online payment and delivery. We'll work on improving this aspect of our service moving forward!
Car Service
by Carlos S on 07/24/2024The service provided by Raul Mendez was great. The issue I had was that when I came back to pick up my car, I waited 3 hours until I was told that my keys were lost. No one knew where the keys were placed. The keys were lost for 2 days… and on day 3 somehow they reappeared.Carlos, thank you for the review. We sincerely apologize for any frustration or inconvenience caused by this experience and will make sure the situation gets addressed internally to ensure it doesn't happen again in the future. If you'd like to share anything further, please feel free to contact me directly at your earliest convenience. Respectfully, Chris Overmyer - Service Manager - covermyer@mbso.com
I’m Back
by Angie R on 05/10/2024There service is outstanding.They work with you ,no pressure.Thank you KyleAngie, Thank you for leaving Kyle and the team five stars. We look forward to serving you again! - Mercedes-Benz of South Orlando
Nice and helpful salesman
by Asma ICHIOUI on 04/23/2024I was lucky to meet Nabil as a salesman. He was so helpful and knowledgeable about every details I had concerns about. As he made my experience so great, I would definitely recommend this place to anyone who wants to buy a car.We're so glad to know that our team member, Nabil, was able to assist you with your concerns at Mercedes-Benz of South Orlando. It's great hearing about your positive experience and we appreciate the recommendation!
Fantastic Experience!!
by Rob C on 04/08/2024Had a pleasant experience purchasing a C300 Sedan from Adam Cowley. Like most people we have had some bad experiences with salespeople, however Adam is the real deal. He's personable, professional and honest! I would highly recommend… him. The dealership overall is pretty impressive.Rob, we're glad to know that Adam provided you with a pleasant and professional experience at Mercedes-Benz of South Orlando. We appreciate your recommendation! Enjoy the C300 Sedan.
Terrible Sales Staff! STAY AWAY
by Daniel A on 03/21/2024This has been the worst car buying experience I have ever had to deal with. The salesperson lied about the condition of the vehicle, and then refused to respond to me when I brought it to his attention. The car failed inspection with some… very significant issues. It took over two months to get the title to the vehicle. Nobody knew how to begin the process to get registration and plates out of state. Perhaps worst of all, when I brought all of these problems to the sales manager's attention, he referred me to the salesperson who continued to ignore me. This place will take your money and run. STAY AWAY!Daniel, I'm truly sorry to hear about your experience. It's crucial for us that our customers feel heard and supported throughout the entire process, so it's disappointing to know we've missed the mark here. We'd like an opportunity to make things right and address any unresolved issues you may have - please reach out at your earliest convenience. Thank you, Clarence Horne - General Sales Manager - chorne@mbso.com
I have tried emailing you - several times now. It's clear that you have no interest in actually resolving my issues.
Capitalism Rocks
by Elvis on 03/06/2024Our salesman Kirk was a true gentleman and was very polite making the back and forth OTD price a comfortable experience . Kirk is truly an asset to this dealership and a man who will be successful in any field he chooses to work in. The… dealership itself was clean and very customer friendly but one must never underestimate the add ons that will be given on your first round of negotiations. Do your homework before coming in and understand you are dealing with the best horse traders in the world. There is NO great deals in any car dealership only fair deals at best . Fortunately I used my recent profits from NVDA to pay for my car and thus the title ..Capitalism Rocks !!!!!Elvis, thanks for your review! We're glad to know Kirk provided a comfortable experience at Mercedes-Benz of South Orlando. Your advice about doing homework before coming in is spot on - we always want our customers to feel confident and informed. Enjoy your new ride!
Mercedes Benz raises the stakes in Service
by Ruth on 02/23/2024Mercedes Benz of South Orlando has created an all-night option in Service enabling added convenience for Customers. The effort is led by Ashley who is exceptional. This is the only option I use for Service as Ashley is so thorough,… accurate in estimates, knowledgeable, organized, detail oriented and no nonsense … That is to name a few areas where she excels. Ashley also seems to work hands-on with her overnight associates towards a common goal and with respect. To me, Ashley is one of the valued assets for MB of South OrlandoRuth, it's fantastic to know that Ashley and our overnight service option at Mercedes-Benz of South Orlando have been so beneficial for you. We appreciate your kind feedback about her dedication and expertise! Thank you for choosing us! We'll see you next time. Safe travels!
30000 mile service
by John C on 01/11/2024Customer service focused Great communication Great follow upJohn, we're delighted we could deliver an excellent experience! - Mercedes-Benz of South Orlando Team
"Unbelievable"
by John Montford on 01/09/2024Where do I begin. What started out as a great buying experience has turned into a complete nightmare. I purchased, so I thought a 2023 EQB from this dealership, paid a significant amount of money down and traded in my 2021 Lexus ES300… Hybrid for the vehicle. All paperwork was processed & signed, insurance switched over (Paid deposit) hands shaken and pictures taken from sales and finance. I also purchased an electric box to be installed into my garage hired a electrician and spent well over $1,100 so that the vehicle can be charged while I'm home. Into my second week of having the car, the dealership calls me and ask to return the vehicle because finance CANT process the lease. I am beyond disappointed and speechless. Mercedes has dropped my credit score significantly to the point where I'd be lucky to be able to buy a car cash. I've received every email from mercedes congratulating me on my purchased vehicle and now I have to start over. I can honestly say this was the worst car buying experience I've ever had or could ever imagine.John, thank you for the review. We sincerely apologize for any frustration or disappointment caused by these unfortunate circumstances and would like the opportunity to discuss the situation with you in greater detail. When you have a moment, would you please contact me directly? Thanks again, Clarence Horne - General Sales Manager - chorne@mbso.com
Mercedes-Benz GLE-Class
Mercedes-Benz GLC-Class
Mercedes-Benz E-Class
Patricia, we're delighted to hear that Melissa exceeded your expectations with her service at Mercedes-Benz of South Orlando. We appreciate your kind words and look forward to assisting you with future purchases. In the meantime, take care and enjoy your C300!
by Mercedes-Benz of South Orlando on 04/07/2025