Customer Reviews of Honda of Bay County
Review type:
Salesman is a car guy
Regular Service - Honda Pilot
by LindaLu on 06/08/2024I had my oil changed, brake fluid changed, and tires rotated. They did a great job in a timely manner.Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
B1 service
by Amatsey on 06/02/2024Service was great,on time with reminder schedule,was able to schedule on my scheduleThank you for your kind words! We are thrilled that you had a pleasant service visit!
Car Service
by abcd123 on 06/02/2024I took my car in for oil change and tire rotation. The service representative David Martin, was very courteous and helpful. The dealership informed me of other areas on my car needing attention and sent me estimated cost. Everything was… handled professionally.Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Thank you!!!
by Shelby Hubs on 05/31/2024Thank you so much to my technician today going above and beyond for me. So appreciative!!Hi Shelby, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
Oil change/tire rotation
by Lashlbd on 05/30/2024Excellent service and very nice serviceman. Andrew did a great job.Hi, we're happy you found Andrew to be so supportive during your experience here at Honda of Bay County. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil change & inspection
by GAB7133 on 05/30/2024All went well. Service writer (Andrew) was very friendly, helpful & knowledgeable. Service was completed in reasonable amount of time.Hi, we're happy you found Andrew to be so supportive during your experience here at Honda of Bay County. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Oil Change
by Tabitha Boyd on 05/30/2024Great customer service and quick oil change.We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Great service in a timely manner and for a reasonable price
by Accords4ever on 05/29/2024For 6 years I have been bringing my 2 accords here, from a simple tire rotation to a timing belt/ water pump swap, very pleased with the quality of work and most importantly customer service, it was always done when it was supposed to be… done. J.M has always been a great help over the years and so is Andrew T as a service advisor. I always do my homework before any major service and honestly after many shady experiences with a few local shops I rather take my car to the Honda dealership pay about the same price and have the peace of mind of knowing they are using the right parts and not cutting corners. Communication is top notch which is great plus compared to other dealerships, nothing extra is done without my approval.It's fantastic to hear about your positive experiences with the Honda of Bay County! Having peace of mind knowing that your cars are being serviced with quality parts and expertise is invaluable. It sounds like J.M and Andrew have been consistently helpful and provided excellent customer service over the years, which is a testament to our dealership's commitment to customer satisfaction. Clear communication and transparency in the service process are definitely important factors that contribute to a positive experience. Thank you for choosing us!
Service
by MaureenG on 05/28/2024Had a service appt and everyone was polite and professional. 5 stars. The advisor was wonderful!!!We're delighted to learn that your experience was 5-stars! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Superior service
by dzazzera on 05/23/2024We've been assisted by Samuel in the service department a couple of times. He is by far, the best service agent at the dealership. He is professional, knowledgeable, & overall a pleasant employee.That's fantastic to hear about your positive experiences with Samuel in our service department! We pride ourselves on having knowledgeable and professional team members like Samuel who ensure that every customer receives top-notch service. We'll be sure to pass along your kind words to him and the rest of our team.
Update to Power Window
by Cynthia on 05/14/2024Andrew was very courteous from the moment I drove in. He was receptive to my concerns and made sure I was comfortable in the Waiting Area as well. He knew I had to sit in the lobby since I didn’t have a ride anywhere and made sure my car… was serviced promptly. I was in and out of there in 1.5 hours which is pretty quick considering they were short-staffed. He was excellent in all aspects of my visit!!Andrew made a lasting positive impression on you during your visit to our dealership. It's great to hear that he was courteous, attentive to your concerns, and efficient in getting your car serviced despite the challenges of being short-staffed. Thank you for choosing us!
Repair
by Jessi G on 05/01/2024I was on a trip with my family from out of state and these lovely humans worked miracles and fixed my car in time for me to drive safely back home! I can't say enough nice things - everyone was kind and treated me with dignity and respect!It's heartwarming to hear about your positive experience with our dealership! We're glad that we could assist you and your family during your trip and get your car fixed in time for a safe journey back home. Providing kind and respectful service is important to us, and we're delighted that you felt treated with dignity throughout your visit. Safe travels, and thank you for choosing us!
Work done well.
by Workdunwell on 04/30/2024Service was fast and efficient.We are thrilled to hear that you had a fast and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Owner
by Suzan And Ha on 04/19/2024Service was great, Andrew was very helpful. Top mechanic figured out and fixed our car problem, which other shops couldn't.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car Service
by NoelFagg on 04/18/2024This visit was the best service I have ever received from Honda. It was very fast, great price and the service tech (Vann) was excellent! I highly recommend requesting him.It's fantastic to hear that you had a great experience and that Vann provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Honda Civic Service
by DylanCivic on 04/18/2024Everything went perfect and I got lots of work done before a long road trip I have coming up. The team was very professional and worked with me on everything I needed to get done!We are thrilled to hear that you had a perfect experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Very pleasant experience
by LamarMc on 04/17/2024Brought my 2024 Honda CR-V EX-L to the Honda of Bay County Florida service center for the 90 day checkup. I was in and out in about 50 minutes. Could not have had a better experience. Enjoyed a complimentary cup of coffee and worked on a… crossword puzzle (I brought several thinking this could be a 2+ hour experience) and, voila, they called my name.It's wonderful to hear about your quick and pleasant experience at Honda of Bay County Florida! Being in and out in about 50 minutes for a 90-day checkup is fantastic. It's great that you could enjoy a complimentary cup of coffee and work on a crossword puzzle while waiting. Enjoy your Honda CR-V EX-L!
Routine service
by Michael on 04/08/2024I arrived without an appointment believing that express service was still offered. Although I needed an appointment, my service advisor worked me in anyway.It's great to hear that your service advisor was able to accommodate you even without an appointment. We strive to provide excellent service to all our customers, and we're glad they could work you in.
100,000 mile service
by Susan E on 04/04/2024Sam was excellent from drop off to pick up! He was so polite and kept me well informed!It's fantastic to hear that you had a great experience and that Sam provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Air conditioning
by Boñnieb on 04/02/2024Other than the 45 minute wait before they took my car in, it was fine.I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered and would like to make amends to regain your trust as a valued client. If you would kindly contact me using the contact information provided, I would appreciate it. Thank you for your feedback, and I am looking forward to the opportunity to speak with you Jeanine Maurer Service Manager jmaurer@hondaofbaycounty.com
Salesman is a car guy
by PCB Bob on 03/28/2024Excellent knowledge of product and approach. Jame was very personable and welcoming to the car buying experience. He tried to find my direction and guide me through the process.It's great to hear about your positive experience with James! We're glad that he was personable, welcoming, and knowledgeable, and that he guided you through the car-buying process with care. Thank you for choosing us!
If you're interested in a new Honda or used car and live near Fort Walton, Lynn Haven, Callaway or Grand Lagoon, you're in luck! Honda of Bay County has a stellar lineup of new and used cars! At our Honda dealership, we strive to bring you low prices and reliable new and used cars.
If you prefer to explore different car models from the comfort of your home, you'll be happy to know, you can do so simply by visiting our new Honda inventory or pre-owned car, truck, SUV and van inventory. We also are proud to offer new Honda lease and finance specials that are updated frequently, so be sure to check back from time to time for even greater savings.
If you don't see the model you're looking for in our inventory, we're also more than happy to help you find it in person. Our Honda experts are at your service to share complete specs of the cars you're interested in, help you compare different models and arrange test drives.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
It's great to hear about your positive experience with James! We're glad that he was personable, welcoming, and knowledgeable, and that he guided you through the car-buying process with care. Thank you for choosing us!
by Sara Thurston on 04/02/2024