Customer Reviews of Vera Cadillac
Review type:
I will never buy a car from anywhere else!
Impeccable Service
by CV on 03/31/2025From the moment I contacted Buick I received nothing but premier customer service! I haven’t stopped bragging about the service I received! Edwin definitely had my needs in mind. From the repair to the rental car while my car was being… serviced. Everything was done in a timely manner. I will definitely be back!Thank you so much for your positive comments about Vera Cadillac Buick GMC! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
1st experience with Vera Service
by Reginald on 03/02/2025updated 03/10/2025Jonathan was very polite and helpful. Kept me informed about time to pick truck up .We're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Outrageous Diagnostic Fee
by Alex on 02/04/2025They fixed the recall with no issues. However they wanted to charge a $340 diagnostic fee to check out the passenger side mirror. This was even to see if it was covered by my CPO basic warranty. Highest diagnostic fee I’ve ever seen.Alex, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (954) 517-7950 when you have a chance. Thank you, and we look forward to hearing from you.
The service department at Vera has provided excellent service for me.
by Mario Leon on 01/21/2025The service department has provided excellent service for me. I have leased three three cars from Vera and every time that I have taken the cars for maintenance and every time they have provide an excellent service. The two gentlemen in the… maintenance that have provided the service are Mr. Nestor Suarez and Mr. Christopher AlejoMario, thank you so much for your positive comments about Vera Cadillac Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Service review
by Marci on 01/03/2025updated 01/13/2025Thank you for making my experience so easy and smooth . Anwar took care of me by sending an uber to and from Cadellac to assist me as my car was serviced . He was in touch with me throughout the day and explained everything clearly . My car… was returned washed !!! Thank you Anwar !Thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I will never buy a car from anywhere else!
by John Candillo on 10/22/2024Best car buying experience of my life! I normally hate buying cars, but every person I met at this dealership was great. The owner Louis, was the first person we met and the guy was a blast to talk to. My wife and I had a lot of fun just… hanging out with him and talking. Eddie Callazo, the salesman that helped us was excellent. He knew the cars, knew about the different packages and options, he listened to what we were looking for a guided us to the car we wanted. We were treated like old friends and enjoyed the whole experience. I will never buy a car anywhere else.John, we're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. Until the next time we meet, take care!
Car service
by Nester on 08/08/2024The service was great the person who worked with me kept me informed as to what was going on with my vehicle he very polite hope there’s more like him around Thank you so much Nester keep up the good workNester, thank you for your kind review; we are happy to pass along your comments to the team here at Vera Cadillac Buick GMC! We look forward to your next visit! Take care!
My service is always a pleasure doing business with Vera caddie
by Nestor on 07/22/2024I like the honesty and respect I receive from the service guys (Nestor, Jason and there was another well manner guy, I can’t remember the name now.Nestor, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Stress free service
by Riguel on 05/04/2024The employees are always polite and welcoming. You don’t have to wait long times to get your vehicle ready for service. Great service and never have had a complaint. Great jobRiguel, we want all our clients to have a comfortable and stress-free experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Awesome Experience Buying
by Benjamin Horowitz on 04/24/2024Awesome experience! George the GSM to Gabino in finance along with Nick in the parts department made my purchasing experience truly the best I have ever had in 25 years of buying cars. If you want top notch help with folks that treat you… with respect this is your south Florida dealership that you must go to!Benjamin, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Best dealership ever!
by Bob D on 03/19/2024Vera Cadillac is what all car dealers should strive to be. The staff are very professional, but also personable. I gave a 5 star rating because that was the highest rating I could leave. My salesman Leor is the epitome of car salesmen.… They have a customer for life..Bob, thank you so much for your positive comments about Vera Cadillac Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Job
by LLee on 02/23/2024Service writer Alex is the best. Every detail receives his undecided attention.Thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Bad repair service
by Michelle on 12/16/2023The service I’ve experienced with Vera Cadillac is the worst do not take your car there for service they charge to much they don’t do the job and they make promises they don’t keep they are the worstMichelle, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (954) 436-3036 to discuss your concerns, as your satisfaction is of utmost importance to us.
Serviced
by TLoo on 11/03/2023Straight forward and upfront with the service that needed to be done, kept me in the loop during the entire process.Your satisfaction is important to us, so we want to sincerely thank you for choosing Vera Cadillac Buick GMC and we hope to see you again soon!
On order for 2 years!
by Fred Baldwin on 09/15/2023I have had an Escalade on order since October 2021. Then they told me in 2022 that I had to have a new order number for a new model? Now I’m using the new order number and Cadillac tells me that is not in production because Vera Cadillac… has not put it on their production request schedule. I have called the general manager, Roberto, but he is not answering my phone calls. If you call Cadillac they tell you to call the dealer, if you call the dealer they tell you to call Cadillac! No communication at all! I’ve had my deposit for 15 months, very frustrating! 09/15/23. Update, I still have not received my vehicle and now they would like for me to change my order for a 2024 model! I called Cadillac and they still have my order, but Vera Cadillac will not authorize the build! They only want to sell models that are fully loaded with a accessories that I do not need. Therefore, they are refusing to build my car after two years! I am finally giving up and have requested my deposit back. THIS IS A HORRIBLE COMPANY! DO NOT SPECIAL ORDER a car from them unless it is fully loaded so they can make extra profit. Their managers have never returned my messages, it appears they’re only worried about their bonuses!Fred, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Pain free
by Tony Lu on 08/02/2023Fantastic dealership, no pressure or pushy associates.TJ was a pleasure to work with.Would definitely buy from againTony, we're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. Please don't hesitate to reach out if there's anything additional we can do for you.
Service review
by Thomas on 01/18/2023Communication was excellent and service resolved my issue. On the negative side it took 3 days for my vehicle to actually be seen by a tech to be able to quote and execute the work. This is the second time this has happened and caused me… to be without my vehicle for 4 daysThank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact Gustavo Rodriguez at (954) 436-3036 to discuss your concerns, as your satisfaction is of utmost importance to us.
Excellence at its Best
by Andres Sanchez on 09/27/2022Great customer service every time we go. Leonardo Peña always exceeds Our expectations and mechanics always on pointAndres, it makes our day to hear that Leonardo and the Vera Cadillac team always exceed your expectations! Thank you for the terrific review and for trusting us with your business - we wish you many safe miles till we see you next!
CONRAD, best service advisor!
by KCamacho on 07/28/2022I had the best experience with such a knowledgeable and courteous service advisor. I went to Vera Cadillac to service my vehicle, I was referred to see Conrad. I completely understand why. He was on time and ready for me with all my vehicle… needs. He helped me obtain a loaner vehicle and made the process extremely fast and easy from beginning to end. A+ with communication. I would definitely recommended him!We're over the moon Conrad provided timely, accommodating, and professional service that shaped an exceptional experience. All of us at Vera Cadillac are grateful for your recommendation and hope to see you again down the road!
VERA MOTORS IS HARASSING MY FAMILY
by Michael Mendez on 04/04/2022VERA MOTORS AND LOUIE VERA SENT ARMED MEN TO MY HOUSE TO HARASS MY FAMILY! THEY HAVE TRAUMATIZED MY SMALL CHILDREN. The owner, Louie Vera, is not trying to bully my family and me with scare tactics. Louie sent armed men to my house at… 630am, trying to get onto my property. The armed men lied to the police by telling them they had a court order to get the loaner car from me, which was not true. My children 3,5, and 7 are not traumatized. They saw men with guns on our property trying to take our car and the police lights outside. My kids are now scared to go out. Louie Vera thinks he is [non-permissible content removed] sending people to scare us. Yesterday we got a call from the Pembroke Pines police stating that Louie Vera is trying to claim the loaner car is stolen. Thankfully the Pembroke Pines police saw through Louie Vera's lies and disagreed that the vehicle was stolen and ultimately told them this was a civil matter. Part 2 PLEASE BE VERY CAREFUL WHEN YOU DEAL WITH VERA MOTORS! LOUIE VERA WILL SEND LAWYERS AFTER YOU. The owner, Louie Vera, did not like my first honest review. Louie Vera hired a lawyer to send me a Cease and Desist letter filled with threats. Furthermore, to add even more insult, they are also threatening legal action against me for writing a review, but they are the ones who totaled my brand new Escalade and want my insurance to pay over 100k for the total loss. Yesterday I received another letter from Vera's lawyer with more threats. Vera now wants me to return the loaner car they lent me because Vera told me that my insurance will never be used. Still, they want the loaner back, and if I do not return the loaner, they will report the car stolen to the police! More bully tactics. PART 1 DO NOT TRUST VERA MOTORS. THEY MAKE EMPTY PROMISES Vera Cadillac picked up my 2021 Escalade from my house for service in Sept 2021. On the way to return my car, the Vera Cadillac driver was involved in an accident that ended with my Escalade declared a total loss. That sucks, and accidents happen. I completely understand that. What is hard to understand is how my insurance is paying for the total loss, and I'm getting sued by the Vera driver. Vera is walking away with this accident that I had had nothing to do with not costing Vera a penny. The Vice President of Vera, Richard Gonzalez, has sent me countless emails detailing how my insurance will NOT be used for about six months, but I came to find out that was not true. My insurance will be used to pay off the total loss of the car. Furthermore, Vera refuses to protect me against the Vera driver, who is about to file a lawsuit against me. Also, I have continued to make my car payment for over six months now due to Richard's advice until my new car arrived. As of this week, the owner, Lou Vera, is now trying to blackmail me into accepting his terms, and if I don't, he will not sell me the new car I ordered after Vera crashed my car. Be very careful with Vera. They are not honest and do not care for you as a customer. They will not protect you and do the right thing.Shady as they come! Raised the price 15K+ in one day.
by Pten on 09/09/2021list today 2016 CTS-V for $89K org. MSRP in 2016 was $85k. nothing like taking advantage of people. thefts.... not to mention that i spoke to a salesmen yesterday and gave me a price in the low $70k range then had someone else call me back… today to let me know the OWNER got involved and raised the price $15k PLUS. So the owner of the dealership doesn't make enough money he is will to steal from his customers in my opinion. This is your friendly Cadillac Dealer!!!!!!! Nothing like signing the paperwork and being -35k before you even drive it home. then what happens to the value in the near future when the market for new vehicles starts to correct and the used car market starts to dump? good luck to anyone willing to pay this grossly inflated prices. Daniella internet assistant has been emailing me for over 2 weeks saying a manager will call me from my google review. No call as of yet.Thank you for reaching out regarding your recent inventory inquiry. Our General Sales Manager, Jorge Morales, would like the opportunity to learn more about your experience and review the vehicle in question with you. Please don’t hesitate to reach out to him at 954-517-7818. He’s looking forward to your call.
"Welcome to VERA Cadillac. At VERA, we are different from the typical car dealership. It all starts with our VERA Philosophy, “To treat every single customer as you would want to be treated, and provide an unforgettable luxury experience, regardless of purchase.” We train our staff to treat every VERA customer as they would family members, friends and neighbors. It is our promise to you, and part of the VERA Difference. The decision to buy or lease a vehicle is one of the biggest financial decisions people make, and we strive to help you make the best possible decisions in a relaxed, friendly, no-pressure environment. We also offer a full line of services, from maintenance to collision repair and everything in between."
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- English
- French
- Spanish
John, we're happy you found our staff to be so supportive during your experience here at Vera Cadillac Buick GMC. Until the next time we meet, take care!
by Destiny Jarvis on 10/25/2024