Customer Reviews of Sandy Sansing BMW
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16 reviews
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FRAUDULENT PRACTICES
by EH on 06/14/2024n March I had my BMX X3 serviced at SS BMW. I paid the bill will my credit card and received a "paid receipt" from the cashier. In June I had my car checked prior to making a road trip. During the visit I wanted to purchase new floor… mats. I was told the mats were in stock and we to pick up but they said they had to order, as they "were not in stock". I advised Debby my service advisor to cancel the order and refund my credit card. She said that should could not cancel the order or refund my card because there was still an open balance from March. The March transaction, of which I have a "paid receipt" has nothing to do with the June transaction. Their failure to process the refund and hold my charge hostage over their internal accounting issues is FRAUD. I don't recommend this dealer.Avoid BMW Service dept. AT ALL COST!!!!
by Upset customer on 06/28/2023updated 02/13/2024I had a very bad experience at Sandy Sansing BMW Service dept. today. Particularly with a gentleman in a service department named Christian. Avoid this guy at all cost! I went in for a simple oil change.. 2 1/2 hours later, I finally got… the car back. Before it went in, me and a lady named Cathy (very nice, knowledgeable service lady, she needs a raise), we both check all the lights in the car and everything was green (OK) for everything. When I got the car back one of the service lights said service needed to be done. I asked Christian about this he said do you want to have it serviced? I told him NO, you were just servicing this vehicle, what do you mean?? He proceeded to tell me there's nothing he can do, it was like that before it came in. I told him NO, me and Kathy the other service lady checked it out before it went in and every light was Green. Again, in a rude voice tell me there's nothing he can do and that I needed to have it serviced. Proceeded to argue with me and tell me that I was wrong about this light. I got Kathy to come over and verify all of the lights were green.. he then goes back and talks to somebody (I'm assuming whoever worked on the car) and says well it actually does that anytime you get a 4th oil change (not sure if that's correct, I'm new to these BMWs this is only the 2nd month I had this car). So, I asked Kathy about this and she said well you could just turn that light off by holding down the button inside of the dashboard (again, news to me). Why couldn't Christian tell me that instead of arguing with me and making me think that I needed to have the car serviced. Did he think I was that naive? Come on guy!! Probably won't be back at least not working with him!Another line of work
by Mr Nobody on 07/17/2023Purchased new star rated tires at a reasonable price but the shop was unable to properly balance the tires. Having worked In the industry for many years I am familiar with the simplicity of tire balancing. I would suggest that the employee… involved find another line of work and anyone bothered by tire vibration find another shop.Airbag recall
by Mark Klein on 06/14/2023I would not purchase a vehicle at this dealership. I find the service department appalling because I brought my 2002 330CI in for an airbag recall. They handled the recall with no problem, but when the airbag light on the dash lit up… several weeks later, they refused to even look at it because it was older than 2005. I mentioned that they had just done the recall, but they refused to even take a look. After speaking with BMW of North America, I eventually ended up at BMW of Mobile and was much more impressed with their service department, and they reset the lamp with no issues. I'm really unhappy that I had to spend 2 hours in the car because Sansing BMW wouldn't even look at my car, even though yhey did the recall.My BMW 5 Series
by Charles Lawson on 06/02/2021I purchased a 5 series BMW IN 2019 with 10,000 miles. It now has 29,000 miles and a rip in the seat at the bolster. The service department supervisor at Sandy Sansing BMW in Pensacola Florida told me that it is wear and tear due to the way… I sit in the seat and the way I get in and out of my car. My salesperson Tells me that it looks like faulty leather. BMW wants over 2000.00 for a new seat. I’m very surprised that the service manager said this along with telling my spouse that he didn’t have any record of us purchasing any new BMW. This is my second BMW. I didn’t buy new. I bought both cars with low mileage and warranties. I shouldn’t be treated differently by any service department agent or manager because I didn’t buy a new car. My car is still under warranty, Beware of the way you sit in your seat if you choose to buy a BMW and also be aware that it isn’t in the owners manual showing the proper way to sit in your BMW seat or exiting your BMW. Highly dissatisfied with Sandy Sansing BMW. and Sandy Sandy Sansing BMW service department.Dealer will not provide title.
by Trouble with Sandy Sansing BMW on 04/08/2021I bought a used Toyota from Sandy Sansing BMW in Pensacola Jan 2021. The deal they agreed to was I pay their full price and they pay all fees, taxes and title. Two months later they have still not paid the taxes or title and I have not been… able to register the vehicle. Not sure if they are pulling a scam or what but they won't return my emails or calls and will not complete their part of the deal. I do not recommend this dealership.Great Service and Experience
by W ONeal on 02/19/2021The experience I received from Lori Esser was exceptional. We are very pleased with everyone and our X2. I will recommend Sandy Sansing BMW to everyone.Great Experience
by Sashiana on 07/28/2019If you are looking for a gently used BMW definitely go see Wendy Fitch. She was very patient with me, as I was not sure on what to get. I ended up with a beautiful new ride that fits all of my needs. Thank you to the Sandy Sansing team, and… thank you Wendy! I will certainly be back the next time I need a new car.5 Star Service
by BillBrown on 12/04/2018Started with Sandy Sansing in 2001. Best BMW Service I have experienced since I purchased my first BMW in 1995. Fair priced. Customer is number one. They recognize customer loyalty. Cathy, Ralph and all others to include the Mr. Homer… in the parts department are awesome!Bill we are happy to hear that you have enjoyed your continued service with us over the years. We are so happy to have you as a loyal BMW customer. We always enjoy your visits and look forward to the next.
Outstanding
by BillBrown on 12/04/2018We have been customers of Sandy Sansing since 2001. Never been disappointed in any area. Purchased two and leased one BMW. Fair deals with little or no haggeling and no pressure. Barry and Joe are the Best!!Thank you for the shout out, Bill. Your loyalty and review are very much appreciated.
All About Integrity
by Renee on 12/17/2017My husband and I were searching for a used truck with low miles at a low price. Marvin Oliver and Joe Rowell spent a lot of time with us over the course of time and were patient with us as we tried to find the perfect fit. Our experience… was positive all the way around. They treated us like family and never tried to push anything on us. They were understanding of our financial situation and offered good advice, but not because they needed to make a sale, they genuinely care about us and want us to be able to afford our purchase. We also feel good about purchasing a used vehicle from them because they had their service department check it out to make sure everything is working. Thank you Marvin and Joe for listening to us and helping us find just the right truck!My 4-year Experience with Sandy Sansing BMW
by dfunchess on 01/24/2010I bought my BMW 325i new from Sandy Sansing 4 years and one month ago. The sale was no hassle as I would expect from BMW. The sales people were courteous and helpful. This is my second car, mainly for road trips, and I kept the mileage… under 8,000 miles per year. My only occasion to return to the dealership was for 2 maintenance appointments which Sandy Sansing BMW reminded me of. One othe occasion was a fabulous customer appreciation party a couple of years ago.The only problem I have had with this vehicle required a windshield wiper adjustment which was done promptly by Sandy Sansing. Because of the performance of the car and the Sandy Sansing staff, I opted for an extended warranty for the next 50,000 miles or 4 years. I do not anticipate any problems with this.Salesman not upstanding and financing guy downright greasy.
by mjammer on 05/21/2009At the start of 2004, I bought a 2003 that had been on the lot at Sansing BMW in Pensacola, Florida. That was my first mistake. I would never recommend this to anyone. If a car has been a "test-drive" car, and if it has *any* miles on… it, that means that you don't know how it was treated while it was on the road. The salesman seemed like a nice enough guy at the time of purchase. He then sent me over to the finance department, where I was treated like garbage; like he was doing me a favor. That guy was downright [violative content deleted]. I wish I could remember his name, because I would add it here. First of all, I went in there to get the loan, nothing else, and I told him that. Right off the bat, he started talking about Scotch-guard protection, etc., and I got really confused because I though that this was part of what I had just told him that I wanted to talk about. I finally cleared that up. And then, every time I asked him a question about financing, he would make some smart-ass remark like, "You like to ask a lot of questions, don't you? Do you always do that?" This guy was a [violative content deleted]. This was 5 years ago, and I find myself getting angry all over again, just thinking about him. This guy was everything you dread having to deal with at a car dealership. Back to the salesman: The day that I drove my "new" car off the lot, I showed it to a friend of mine. We were now in mild sunlight, and he noticed a ding on the front left panel. I was a little distraught because the car had been represented by the salesman as "like new". Furthermore, I found out that they had never even topped off the oil, coolant, etc. before handing the car over to me! I found that out "the hard way" when the indicator lights came on only days after having purchased the vehicle! So, a few days later, I'm in there getting the oil and coolant topped off, and I show the ding to the salesman. I thought he would offer to have his body shop fix it. .... Nope. He didn't even mention his body shop. He simply pointed to a shop down the street and said, "Maybe they can get the ding out." As my initial service warranty was running out, the service department asked me if I wanted to renew. I said, "Sure." But they gave me the name of the finance guy and told me to call him. I said, "Nope. I won't ever deal with him again." So, they gave me the name of Sandy Sansing's brother (Sandy is the owner of the dealership, so I guess his brother works/worked for him). I called his brother that day. I got an automated response, so I left my message on his answering machine. ... His brother -- the brother of the owner of the dealership -- never called me back. I will *never* buy a car from this dealership again. And it's a real pity too, because the people working in their service department -- Kathy and Cristy -- are both great. Really nice people. I will now write up a review about them in the "service" reviews section.They didn't honor their advertised price.
by rabendan on 08/29/2007I accompanied my senior parents to test drive a couple 3 series we saw advertised on autotrader. I inquired about the vehicles and was given a qoute higher than what was advertised. I pretty much expected that, so I presented the various… ads which indicated lower, but fair prices as indicated on Edmunds.com. With each ad I presented, the sales rep said, "That price is a mistake" or "We just sold that one." I continued to bring out the other ads to which he responded, "What else do you have in your pocket?" He seemed put off by the internet ads I presented. He gathered the ads and spoke with the manager at length. I usually hate this practice of stalling. They continued to challenge the ads. Frustrated, we walked out. My parents had purchased a Z4 from the same dealer in 2004 with no challenges. I was hoping to get the same service when we were considering purchasing a second BMW. I realize that sales reps have to make a profit and the dealer needs to pay bills, but I felt that there was a lack of consideration. The dealer blamed autotrader for the mistake and I, as well as my parents, felt they thought we were stupid to believe in the ad. Again, the advertised price was in line with that of Edmunds. I'm sure our appearence did not help matters much either. We are Filipino and were slightly dusty as we had just finished some structural improvements in one of our condo rentals. I guess they thought we were "fresh off the boat" and couldn't afford their vehicles. Boy, were they wrong. We were ready to pay cash. I e-mailed our concerns to the sales manager who later called to confirm the price was wrongly advertised. Again, the advertised price was in line with Edmunds quotes. The tone of the call seem to suggest that we were stupid to believe the ad.Great Service
by Diesel69 on 10/22/2013updated 04/25/2025I recently purchased a new Mini Paceman, and because I wanted a manual transmission I had to order it. I had outstanding help from Justin and John "Mungo" on ordering, keeping up with my Mini's status, and the special attention with the… dealers accessories I requested. This is my second Mini and will recommend Pensacola Mini and Mungo to all who want to share in the Mini experience.Best experience buying a car
by vickimckee on 07/25/2013updated 04/25/2025I just purchased a Mini Countryman for my 16 year old. John G. made this a very pleasant experience. He was so patient with helping my daughter pick out the perfect Mini. He was very knowledgable and easy to work with. I will definitely… recommend Mini of Pensacola.
About our dealership
Amenities
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
4/16/2021 update: Kellie Blackwell at Sandy Sansing helped to resolve the issue. All good. Thank you Kellie.
by Dealer and title issue Update on 04/16/2021