Brandon Ford
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Customer Reviews of Brandon Ford
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TERRIBLE EXPERIENCE
by AG on 04/17/2025I usually do not write these reviews but I feel compelled to write this. I was just looking for a sales quote on an 80 k vehicle and the salesperson told me to do my own math. " You have the price of my truck, you know the trade in value,… use an online calculator. I am sorry but this is not how someone should do business. Some salesperson etiquette would be much appreciated. Nonetheless, do yourself a favor and avoid this dealership.Avoid like the plague
by Dave F on 09/02/2024Horrible dealership, absolute garbage. Avoid like the plague. I have purchased over 20 cars and have never had a worse experience of a dealership I'm trying to purchase a car from. I was putting over $10,000 down and have over an 820 credit… score and they still wanted to play games.Only make your car worse
by Brad on 10/26/2023I purchased a van and all the breaks locked up leaving the lot. Took over 2 weeks to get the brakes fixed. The van was dropped off to my house. Did not make it 5 miles before the transmission went out. After 3 weeks of waiting on the… dealership they offered me 14k trade in on a vehicle I just paid 21k for.Don't by used
by Brad on 10/26/2023Van was dropped off to my house. Did not make it 5 miles before the transmission went out. After 3 weeks of waiting on the dealership they offered me 14k trade in on a vehicle I just paid 21k for.$1295 Dealer Fee
by LT on 10/09/2021I would not recommend purchasing a vehicle from Brandon Ford. I ordered a new Bronco which took several months to arrive. When I ordered the vehicle Brandon Ford was tacking on a $795 Dealer Fee which I thought was shameful of them, but… with their high volume, I hoped for a better chance of getting the vehicle sooner (turned out not to make any difference). The Bronco did finally arrive but between the time I ordered and the time it arrived, Brandon Ford increased their Dealer Fee to $1295. After waiting for more than a year for the vehicle I had little choice but to pay the $1295 Dealer Fee or walk away. I have a reservation for a new Ford Lightning that I am going to move to another dealership. I would highly recommend you go to almost any other Ford dealer instead of Brandon Ford because of the ridiculous non-negotiable $1295 Dealer Fee they tack on to every purchase. Simply avoid Brandon Ford and look elsewhere.Bait and switch - buyer beware
by nickdwagner on 01/14/2018Brandon Ford pulled a bait n’ switch on us and it was an infuriating experience. We saw an F150 on the CarGurus website that was at their dealership. The listing was brand new and didn’t even have photos up yet. We drove 3 hrs round trip to… go look at it on a Friday evening and they told us it wasn’t even on the lot yet...it was in detailing. We worked with a salesman (Shane, initially) that evening who assured it would be out on the lot the next day. So we made plans to come back the following day and Shane asked us to give him a call first so he could verify it was available to view. Next day, drive 90 min drive to dealership and call to verify it is available and ready to view. No problem. Shane hands us off to salesman James for some reason. Arrive, truck is right out front. Quickly into it for a test drive. All is good, really like the truck. We have cash in hand ready to buy. James goes to “manager” to get the ball rolling... And it all goes wrong. At this point they come back to us very apologetically saying that somebody actually came in that morning before us and began purchase process on that truck. But they’d be “happy to show us some other vehicles that are ‘similar’ .” The “similar” list was either much more expensive than the website price on this truck or had far fewer options. Nothing comparable. 1) why was this not communicated on phone when we called (30 min prior to arrival) to verify it was available? 2) why were we allowed to test drive a vehicle that was “under contract” to be purchased? At this point the entire encounter felt exploitative/dishonest at worst and incompetent at best. Other Ford dealers in the area (Veterans, Wesley chapel) independently warned to be weary of Brandon because of bait n’ switch. We figured it was a dig at the competition. Evidently not. Buyer beware.Plesant experience.
by gingerbug1 on 07/20/2017updated 07/27/2017Everyone very friendly and seemed cheerful at doing their jobs. I must say this is the most busy I have ever see a car lot in my life. Business is run like a very well oiled machine! Thanks to everyone involved in my purchase.Purchase was a breeze!
by Chrisotero81 on 07/20/2017updated 07/27/2017I set up a time to come in and explained exactly what i was looking for. They did not disappoint. Thanks so much to Jim Markunas my sales guy. He was by far the best sales guy i have worked with.As Advertised
by BillGra on 07/14/2017updated 07/25/2017Great experience buying a new car! Saw the vehicle on the Internet, contacted Brandon to verify, arrived onsite, vehicle exactly as advertised. Very professional and courteous sales staff. Best car buying experience in forever!New Tires
by DreaLeigh on 07/09/2017updated 07/25/2017Excellent service! Appointment was quick and the work was top notch!Bumper and window repair
by jmiller88 on 07/10/2017updated 07/25/2017work was completed on time and with satisfactionGreat Experience
by Justine1029 on 07/19/2017Our salesman Jake was great! Very patient and genuinely friendly. Finance Manager Matt was also wonderful to work with.Great service
by Sb1022s on 07/19/2017Everyone was very helpful and patient. They stayed late to finish the deal.Great service
by Just2beme on 07/16/2017As always the service at Brandon Ford was excellent. Nick took care of everything that needed to be done. Would not go anywhere else for my vehicles or their service!!Great Service
by Mjfavata on 07/14/2017My service manager was great. Work done in a timely manner.Excellent Service During Purchase Time
by RickBrown2 on 07/13/2017This was the best experience I have had in buying an automobile. There was no pressure, good communications, excellent service.Brandon Ford - our Ford dealer
by SJHcobra on 07/07/2017updated 07/14/2017We have been dealing with Brandon Ford for 20 years and appreciate their service to us. JC Clements is our sales person of choice and is our advocate when we deal with Brandon Ford. We recommend JC and team for new or used cars.Smooth Purchase
by kingmackerel on 07/07/2017updated 07/14/2017Great experience working with Joe Spellman. The entire process was smooth including my trip to finance with Toni! This is not my first or even second purchase at Brandon Ford and they seem to get better all the time.Customer Service
by AmySuzanne on 07/03/2017updated 07/14/2017My service advisor, Gio Vescera, did an excellent job of trying to keep the costs as low as possible. He was always polite and courteous and even texted me in the evenings to let me know what was happening with my car! The work done on my… Edge was well over $3,000 and Ford Motor Company paid for $2,000 of it. Overall, I am very happy with Brandon Ford and the level of service I was given.2016 Explorer
by Douggranger on 07/01/2017updated 07/14/2017Very responsive to the issues we described to them. They fixed everything the first time and even comped the oil change. They went out of the way to fix all our repairs. We are very satisfied.Very Satisfied!
by smacland on 07/06/2017Just bought a 2017 F150 from Brandon Ford. The buying process went very smooth and was done in a timely manner. Our sales rep Ricardo was awesome!
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