Customer Reviews of Lexus of Tampa Bay
Review type:
Lexus RX 350
Used Cars - Poor Negotiating- High fees
by Dude on 04/07/2024We went in today to purchase a used car, ours was rear-ended and totaled. I told the salesman we had a budget and the car was at the top end, and needed to know if he would negotiate. He said they wanted to sell us a car as would work… with us. We made an offer for the car and he took it to the general manager, Cedric. Cedric said the price is the price, there’s no negotiation. But the price isn’t the price, they add another $999 in dealer profit to the taxes title and fees. CarMax charges $599, as do other area dealers. We ended up purchasing the car because we were stuck, but were disappointed the dealer reneged on their comment to work with us including gouging on fees. I won’t be a return customer.Hi, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (813) 365-7152 when you have a chance. Thank you, and we look forward to hearing from you.
Lexus RX 350
by binhpham1999 on 02/28/2024I just bought RX350 and love it. My sale associate Daniel was great,Friendly.He was able answer any and all my questions. I highly recommend this dealership!Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.
new Lexus NX-350h
by LDPrice on 02/26/2024Our salesman was great - Joe Jordan. They managed to find us the car we wanted (the hybrid with Premium package) in the color I wanted, and got it here in a week. Joe explained the car's features to us and was really knowledgeable.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Experience
by KJP on 02/21/2024I had an excellent experience with Lexus of Tampa Bay. I live outside this area and they were very good about communicating with me in advance of my trip to test drive the auto of interest. I was definitely at ease with my trade of a 2013… Es 350 to a 2024 Es 350. This is my third ES and have found it very reliable. I found Salesperson, Matthew Swan easy to work with along with their finance manager, Mattrew. The entire process went very smoothly. Thank you Tampa Bay.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Ken Hertzler
by Ken Hertzler on 02/20/2024Excellent experience! Because we live outside the local area, We dealt mostly by phone, text, and email. We would recommend Lexus of Tampa dealership to anybody desiring a fair trade & purchase of a new vehicle. We traded in our 2017… RX450h for a 2023 RX450e. This car is for my wife who absolutely loves it. Ben Scharf, our sales agent was extremely helpful and had everything lined up for our arrival and purchase. He facilitated the smooth transition and procurement. He is a true professional. We would definitely recommend him as a superior customer sales rep.Hello Ken, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Smooth car buying experience
by PatriciaT on 02/12/2024After an exhausting couple of months car shopping I ended up at Lexus of Tampa looking for reliability that meets luxury. I found that and more. I had a fantastic experience. Hamza showed me a couple of options to test drive. Instantly fell… in love with the RX 350. Daniel Rashawn stepped in and helped close my deal (I repeat: my deal). He asked the right questions and listened to my price point and goals. He worked his magic and got me exactly what I asked for! Go see him. He wont disappoint. Thanks also to the rest of the team! I appreciate the smooth process and exceptional car buying experience. Highly recommend!Hi Patricia, we're happy you found our staff to be so supportive during your experience here at Lexus of Tampa Bay. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
New car sales experience
by Dan in Tampa on 02/07/2024Our sales person was the easiest, most helpful person we have ever dealt with (and we are 77 years of age) when buying a new car. We made our purchase on a Saturday and the dealership was VERY busy, but she did not let herself get… distracted, dedicating her time to helping us. Everyone in the dealership seemed committed to making the customer experience pleasant...a breath of fresh air in the car-buying marketplace.Hello, thank you so much for the positive review! If you ever need help, just give us a call. Happy motoring!
Compra de un carro
by Fernandez on 02/07/2024Nos atendio Janet muy buen tracto,amable,comunicativa nos explico todo acerca del carro.Muy profesional de su parteHola Fernández, nos alegra que haya encontrado que nuestro personal le brindó tanto apoyo durante su experiencia aquí en Lexus of Tampa Bay. Si alguna vez necesita ayuda, llámenos. ¡Feliz automovilismo!
I bought a 2020 Hyundai ELANTRA,GT
by Butchgr on 02/05/2024I arrived at the designated time and didn’t realize that it would take a couple hours later to be done with the deal. Aside from that Ben Schaeffer was an awesome guy and kept me updated the whole time. I would definitely buy another car… from Ben.Hi, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Service
by Tialion on 02/02/2024My service technician was friendly, kind and very helpful, he kept me informed and he checked on me to make sure I was comfortable in the waiting room. Really appreciate my technician and hoping on my next service I have him.Hi Tialion, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Upgrading to a Lexus
by John Rucinski on 01/20/2024Dealership is very accomodating, organized and clean. After taking a test drive my wife wanted a Lexus and Randy Clemente answered all her questions in Spanish and mine in English. He was professional, knowledgeable and helpfulHello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Es 350
by Dwight5 on 01/12/2024I had a great experience when I went last month. Johonas provided excellent service and be showed that he cared more about me getting the right car for the right price rather than him just making a sale.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
From 500 mile away, I saw the car I wanted
by Dave D on 01/10/2024Being an internet shopper, the assistance I needed was a little different from their usual sale. The sales manager I dealt with, needed to go out of his way to make this sale work and he did. Everyone I came in contact with by email or… phone, went out of their way to assist me.Hello Dave, it means so much to us that you chose our dealership! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Salesman
by Lola1948 on 01/05/2024Johannes Hailu was very helpful with the purchase of buying my lexusHi, we're happy you found Johannes to be so supportive during your experience here at Lexus of Tampa Bay. Don't hesitate to call us if you ever need anything. Be safe on the road!
Quick and thorough
by Chi9166 on 01/05/2024For a last minute service visit all of our concerns and issues were addressed and a loaner car providedHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great sales staff. FRAUDULENT MGMT
by Sixx1818 on 01/02/2024Great Lexus RX 350. Great sales folks. Maria and Arianna are great to work with. Had made a deal with a deposit that management would not honor. Forced to pay more for the car if we wanted it. Careful of managements fraudulent tactics.… The girls worked very hard on the dirt agreed contract.Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (813) 365-7152 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Purchasing my Lease-Buyout
by Richard S. on 01/02/2024Jeremiah was great to deal with, but I did not care for the Finance person/closer. She was pushy and a bit overbearingHello Richard, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to us at (813) 365-7152 so we can assist you further.
Great service rep
by C Golden on 12/27/2023The dealership representative was very knowledgeable and helpful; not pushyHi, we appreciate you taking the time to leave us a response. Thank you so much for being one of our valued guests and we look forward to your next visit!
Service appointment was with ease
by DoreneS on 12/12/2023My Service Advisor was professional and courteous.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
After Thanksgiving purchase
by Dotski1 on 12/09/2023Finally decided to buy my “last” car. I wanted something higher up and luxury. My husband did research and found the Lexus 350 suv. We went after Thanksgiving and Hamsa was able to get us into an amazing car.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Regular Service-Oil Chsnge
by Stfghjis on 12/08/2023My service guy Tyler was awesome. He is everything customer service is about. Best service rep thus far. Super friendly and thorough. Explained everything that was being done. Checked in with me often. Waiting area at Lexus of Tampa is the… best. And of course the car wash which seals the deal.Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.
by Theo Sanders on 03/03/2024