Customer Reviews of Lexus of Tampa Bay
Review type:
Lexus RX 350
Recommend the service department
by dbc5 on 02/11/2014updated 04/29/2025I've always enjoyed and trusted Ginger and have worked with her for many years.poor effort
by jackvt on 11/21/2013updated 04/29/2025I requested a quote through Edmunds for a LS460 with a couple of options. I received a one line e-mail response with a VIN number and a price for something much more expensive than the car I requested. The dealer I purchased from gave me a… good price with all of the details of what was being quoted and provided fantastic follow up to my questions.Jack, thank you for leaving this feedback about your experience with our dealership. We apologize for the miscommunication, but our General Manager would really love a follow-up conversation with you so please call (888) 208-7506 and mention this post. Our GM will work with you directly to understand ways to prevent this from happening again at our location. We look forward to your call.
Recent purchase of RX 350
by TampaRX on 01/08/2014updated 04/29/2025We truly had a wonderful experience when purchasing our new RX 350 . Nick O. was very helpful and professional throughout the process.We are happy you enjoyed your recent experience at our location! Our goal is for all our customers to enjoy a stress and worry free experience. Were glad we provided this to you. If there is anything else we can do for you, please give us a call.
Lexus ES300 H Purchase
by golfr527 on 05/02/2013updated 04/29/2025I am very satisfied with the service I received from my concierge Nick when I picked up a Lexus ES300 H recently at Lexus of Tampa Bay. He was prompt, did not keep us waiting too long. He appeared knowledgeable in reviewing the features of… the car. The review and signing of the paperwork was long but Nick was careful to explain the purpose of each form. I received a follow-up call on the next business day to see if I was satisfied with my purchase. The overall experience at the dealership was pleasant with no complaints.We're thrilled you found Nick so helpful and knowledgeable and the whole experience pleasant and easy. Thanks so much for your feedback. Our #1 goal is for all our customers to feel that way when they drive away. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
ES300H Purchase
by jl12 on 07/13/2013updated 04/29/2025Excellent experience purchasing a new ES300H. I ordered my car from David S., one of the internet specialists. I had already test drove previously so it was a matter of agreeing to a price. I dealt with David over the internet almost… exclusively. The day I ordered I went in to the dealership which he said wasn't necessary and met with David and placed my order. I wanted to order in person because I didn't feel right about making such a large purchase by internet. I appreciated this as other dealers required me to come in before they would let me know what they had in stock or quote me a price. David explained the time frame from that day forward to delivery day. I was kept well informed as to the progress from the week it was to be assembled to the date of leaving Japan to the date of arrival in Jacksonville. Unfortunately David had an accident a few days before delivery. I was then contacted by Jeff Z. who was filling in for David. I took delivery from Jeff who went over many of the features snd settings with us. Jeff let us know about a few of the features we didn't even know about. We have had the car a little over a week now and love it. We have already been contacted by the service department and have a 5000 mile service scheduled. It was a real pleasure dealing with David and Jeff they were straight to the point no games being played. I will be back the next time I am ready for a new car. I highly recommend using the internet for purchasing a car,I wouldn't go back to the old way. The internet was so much less pressured and so much more enjoyable.Great Car Dealer
by rickspahn on 02/26/2013updated 04/29/2025I found a used car on the internet and made an appointment to come see it. The staff in the used car department was very polite and professional. They worked hard to make sure to meet my needs and did a great job. Lexus of Tampa Bay is the… best car dealer I have ever dealt with and I highly recommend them.Great experience
by Ping45 on 01/08/2014updated 04/29/2025We purchased a 2014 ES350 and our overall experience was very positive. Our salesperson is Mark D. who is extremely courteous and professional. Although the dealer had added some options to the car (such as the Theft Protection, Appearance… Protection, etc.) that were not expected, the final price was still below the TrueCar price that we were offered elsewhere.We are ecstatic of your strong recommendation of the staff and dealership! Do not hesitate to call if you need anything. Be safe on the road.
Great experience
by lexus2015 on 06/05/2014updated 04/29/2025If you want to experience the WOW factor, please visit Lexus of Tampa Bay and ask for Guy. He took the time to give us exceptional customer service and was very knowledgeable and professional. We love our RX350! Thanks again... Mario &… JaniceThank you for your kind words! If you ever need help, just give us a call. Happy motoring!
Great Car! Very professional sales force!
by autojunky247 on 01/22/2014updated 04/29/2025I purchased the 2014 ES300h. Having had a nearly 7-year experience with the 2007 Camry Hybrid, the Lexus was naturally a no-brainer for me. I initially called all around the state looking for my particular color/package. That was a bit… frustrating locating the vehicle, speaking with numerous Lexus dealerships around the state, including my local dealership. Fortunately for me, my salesman, Nadir J. at Lexus of Tampa Bay picked up my call. He immediately got to work on locating the vehicle and had it ready for me to evaluate the following day at their dealership in Tampa. He was super friendly, courteous, knowledgeable, and overall professional, even in the midst of an obviously very busy day at the dealership. (The last day of the year 2013). I never felt hurried or pressured. Again, I realize Nadir sensed I was in a position to purchase that same day, as experienced sales people have a way of knowing. The entire process was very smooth and hassle-free. I really believe a lasting relationship with the Lexus people in Tampa began that day. Definitely my first choice for Lexus purchases in the future. These folks truly work to get you the vehicle and the reasonable deal which we all seek when purchasing a car. No problem recommending them to my friends and colleagues. Keep up the good work Lexus of Tampa Bay. You guys rock!--Oh yes, and I absolutely adore this new ES300h. We shall be together for many fun and reliable years. Thanks Nadir...Happy New Year!We are happy you had a pleasant experience at our dealership. Feel free to stop by if you need any assistance in the future!
Lexus of Tampa Bay
by LoveGolf61 on 01/11/2014updated 04/29/2025I just purchased my third Lexus RX350. Love my car, love this dealership. From sales, to service, to the finance department. All professional and make my Lexus ownership and amazing experience.Thanks so much for your warm recommendation of the team here at AutoNation! We are so happy to hear you've had a great experience with us. We hope to continue to serve you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of Lexus of Tampa Bay and we hope to be of service again in the future.
by Theo Sanders on 03/03/2024