Fields BMW Winter Park
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Customer Reviews of Fields BMW Winter Park
Review type:
Sales review for Garfield and Bryce
by Linda B on 04/20/2025
updated 04/25/2025
I had an absolutely outstanding experience buying my car from Garfield and Bryce!
Garfield was incredibly knowledgeable, patient and truly listened to what I wanted. It was a smooth process without pressure and the icing on the cake was… they delivered it right to my house.
Bryce walked me through everything I needed to know set up the tech features and made sure I was completely comfortable before they left.
A huge thank you to both of you them. I’ve been in HR for the past 25 years and know that good help is hard to come by and you have two great employees in them both!
258 reviews
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My experience with Fields BMW of Winter Park
by James Lourore on 05/14/2020I brought my 5 series in because of a charging malfunction. Turns out there were a few issues that needed attention. Chris Wetteland was my service rep and he did a great job explaining the problems, quoting me a fair price (for a… dealership), and went above and beyond to make sure I was happy (not just satisfied) with the service I received. I left confident that my car is as it should be and I'm happy I brought my car to Fields BMW of Winter Park.Excellent Service
by DBC on 05/02/2020First time having service done to my purchased BMW. I was very pleased with the courteousness starting with my appointment being set to my Service Adviser (Gaston 🙂) who was very kind and knowledgeable as to what my service needs were.… They made a lasting impression!Excellent as Always
by David on 04/27/2020Chris was able to accommodate a short notice service appointment with ease. The video service review once the service was completed was a great no contact alternative to the excellent service I’ve come to expect from FieldsThe Best Service
by happybmrs on 04/25/2020Fields by far provides the best service hands down. They do more than just Service our cars, they make you feel like a VIP. They’re very accommodating, personable, super friendly, caring and all around just awesome folks. We’d rather… drive the 50+ miles and pay tolls to Fields than 20 miles to the closest dealer to us.Awesome service
by Ken on 04/14/2020Service was excellent Competed on time Provided transportation from and to while service was completed. Provided a video inspection of vehicle before we even arrived to pickup the vehicle. Very nice touchChanging Battery for emergency notification
by DBerger on 03/24/2020Great job. Only issue was loaner care was a Mazda through HertzBest dealership ever!
by Marlen on 03/15/2020Anastasia was terrific, her and the other girl that was working with her was working hard to get loaners out to customers. Bmw kept me informed on all the service that was occurring. My rep Josh was great and kept me updated on everything.Love this place
by SelbyTurnbull on 03/05/2020Even though they are going through a major remodel they still show the utmost professionalism and keep you informed of your vehicle. Marco my service advisor is first class professional and informative.Friendly Employees
by Service on 03/05/2020I drive all the way to BMW of Winter park (South Orlando is way closer) because the staff is so much friendlier. I always deal with Mike from service, and he is the sweetest guy. He was away from his desk when I arrived last time,and the… other service reps greeted me right away. People don’t realize that just acknowledging the guest (even if they need to wait) right away goes such a long way. I even ran into one of the sales reps (Cesar Rodriguez), and he was super pleasant. I have been in hospitality for years, and the number one thing I look for is people being very courteous and prompt. Love this BMW and the people who work here. Great job.X5 Rear Air Suspension
by 675 on 02/15/2020The repair process was streamlined and efficient,I especially liked the service estimate video that I was provided. Gaston did a great job communicating the progress throughout. He worked with my extended warranty to complete all of the… repairs in a timely manor. The rear suspension and oil leak is repaired and mtcar is now running perfectly.Customer
by Linton on 02/08/2020Service conducted on car successfully. I requested 3 additional service components that were not done. I did not receive a call that my car was ready. When I got there, my service rep was on the phone throughout our conversation. I waited… to speak to him and had to leave. I texted and called after I left and there has been no response. It’s been 3 days. Is there a change in management? There’s certainly a change in service. It’s poor.Excellent customer service
by Lisap on 02/07/2020My service advisor Carl was extremely helpful and pleasant to work withGreat Dealership!
by Joseph on 01/31/2020As always, the service was courteous, professional, and thorough. My service contact Josh Janz is fantastic, knowledgeable, and very helpful! I can’t wait until the renovation is done.Exceptional service
by Bell on 01/17/2020My service provider was Jay Barnett. I was extremely satisfied with the attention to detail and service Mr. Barnett provided. A 5 star isn't nearly enough to describe the impeccable VIP treatment I recieve from Mr. Barnett. He clearly… deserving of a solid 10. Thank you for employing such outstanding representation of your organization. This is the reason why I continue to return to Fields BMW for service and would recommend anyone to utilize services from Mr. Barnett.Service review
by Fields on 01/04/2020Excellent service! The dealership is under massive renovations and yes, there are some inconveniences but nothing horrible. My service advisor was outstanding and my sales rep came to service to say hello! Excelled communication!General Service
by BPrice on 12/31/2019updated 01/06/2020Marco and the team in service did a fantastic job with my general maintenance. Very helpful, informative and quick.Scheduled Maintenance
by Baldzicki on 12/27/2019Despite all the construction happening at the dealership for expansion, the team did a great job getting me in, booked, and into a loaner in a fast manner. Gaston in the service department was very friendly and helpful.Great service
by JR on 12/14/2019Thanks for such great service. Jay is terrific, and I loved the video!Smooth and efficient
by Lavonna on 12/14/2019A simple oil change that was done timely.Service
by Darald on 12/06/2019updated 12/13/2019Professional,courteous and timelyGreat service
by Recommended on 12/11/2019Josh made my service experience stress free and extremely easy. He provided me with a loaner vehicle, kept me updated on the status of my car, and was a pleasure to work with.
About our dealership
Linda, we're delighted to hear that Garfield and Bryce provided you with such an outstanding experience at Fields BMW Winter Park! It's wonderful knowing they made the process smooth and convenient for you. Thank you for recognizing their efforts; we'll be sure to pass along your kind words!
by Fields BMW Winter Park on 04/25/2025