Global Imports BMW
Customer Reviews of Global Imports BMW
Review type:
Great service
Dr B
by Dr Harold Ba on 12/21/2023Great BMW dealership to purchase a new car from. Personable and knowledgeable staff willing to take time to explain the car’s features.Hi Harold, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Lease Buy Out
by Bob Nethery on 10/14/2023Another exceptionally good experience working with Sales Representative Deon DeSouza. This time to buy my special order 2021 540i Deon found for me in Dallas, TX that I leased from him three years ago. Deon was then and continues to be a… major factor for continuing to do business with Global Imports BMW, which has pretty extraordinary customer service in its own rights. I also actually enjoyed working with Travis who arranged and processed all of the financial paperwork. He has the perfect character disposition for doing this - very calm, efficient, and thorough explaining everything. And with "Fixer" Jean Debois for sorting out the inspection and maintenance invoicing and receipts as I requested. Even though I was not buying a new car, the experience was the same and the car was like new after they finished preparing it for me. I highly recommend this Sonic dealership for anything to do BMWs!Bob, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
My new X5
by Mrsheis on 07/30/2023We did not have an appointment, however Bennett was quick to greet us and help us immediately.We're so happy we were able to help you out! We hope to see you soon!
Customer service
by Deborah on 07/01/2023Deborah Armstrong Purchase my ChevyTraverse 2021 from Global Imports Bmw on 6/30/23. From the time I walked in the door I was greeted with great customer service. Was offered something to drink, informed me about them serving food… if I was hungry. Mr.Taylor Nielsen walked out and repeated the same thing. Then we proceeded to my vehicle. Explained my vehicle to me and answered all questions. He also to time to compare there interest rate against my credit union. After running credit report. Then turned me over to Mr.Travis Robinson, he also looked over paperwork and help me with options to consider. Perfect experience from beginning to end. Thanks Global ImportsDeborah, we are glad we could help!
Great experience at Global Import BMW
by Auhux926 on 06/03/2023I came in to potentially trade in a 2022 X5 to a new 2024 X5. Entire process was really simple and easy. Sales manager worked with my precise needs and found the car on the lot, and worked out the deal with me in less than 1 hour. No… problem what so ever from my experience. Best of the best.We're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future.
They don’t give a “S” about you
by SpaceCase1963 on 03/20/2022Had a really terrible time when I went in to pick up the car I ordered. - We were there for 5 hours, even after having an early afternoon appointment. We didn’t get to start talking to the finance manager until a few minutes before… closing time and finally left an hour after closing time - They originally told us the price and interest rate were negotiable, but this was a lie - Finance manager Jay was extremely rude, condescending, and bothered that we were there. Would constantly say he doesn’t care to negotiate because the car will be sold otherwise - There wasn’t time for us to go over the car with the tech guy, even after spending so much time there They did not treat us like customers and especially on the day we are picking up the car. We have purchased from here in the past, but things have changed for the worst. They truly made us feel like garbage after wasting our time, lying to us on price and promises they made, and just overall treatment.Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our Customer Relations Manager, Jaclyn Beberg, would really like to speak with you more regarding this matter. Please reach out to her at (770) 261-6051. We look forward to hearing from you.
Problematic Lease Structure-Couldn't Relocate Vehicle-No Dealer Response
by AR on 06/11/2021I obtained my BMW 530e in November 2019. At the time, I requested a lease (I have leased countless vehicles over time, including 3 prior BMWs). I was provided a "lease agreement", which the dealership referred to as BMW Owner's Choice. I… was told that this is how you lease a vehicle in Georgia. I didn't think twice. 2.5 years later I went to register the vehicle in another state. That state would not register the vehicle due to the conflict of (i) my name on the title and (ii) the lease structure of the financing agreement. Even if they could register the vehicle, it would have required a full tax payment on the leased vehicle despite only 6 months less on the lease (since my name was on the title). Apparently BMW created this structure to circumvent leasing laws in Georgia, yet neither BMW Financial Services nor Global Imports BMW provided any DISCLOSURES around the implications of this, including the challenges with registering the vehicle in another state. I received zero response from the dealership after 7 phone calls. Always promises of return calls, and nothing. They then responded to my BBB complaint with my personally identifiable information, which is absolutely terrible business practice. Stay far away!!BMW X5 purchase experience
by Multani on 06/03/20210 stars. Hey guys so this is my honest review about this bmw dealership. On the 3rd of may 2021 I made a purchase from global bmw of Atlanta , My sales rep was Greg petty. I made a purchase of a 2014 BMW X5 At The test drive I’ve noticed… a very strange sound and mentioned it to the rep he told me a couple days after , that it was the tires , that their bmw shop would replace the tires , Well nothing of that happened neither I’ve got any paper work for the work, on my way back to Florida I’ve started noticing that the car was loosing power . I took it to my house mechanic cause at this moment I couldn’t trust bmw at any word . I get at my mechanic I found out , that the front 2 tires are about 80-90 % thread not brand new Now the best part the rear passenger side tire had cracks and was lower then safe depth ratios. Then I found out they never did a tune up on the vehicle I purchased but the sales rep promised me it was done . So right after I made the purchase I hade to replace 1 tire that costed about 650$ then tune up new spark plugs and coils another 900$ so in total I had to spend 1550$ after my purchase Very unsatisfied with their service as well their reps. I do not recommend to do business here because they do not appreciate it . And if this comment get deleted I will keep adding this review so consumers can know what they are about to put up with. Multani.Fantastic Experience!
by Ciardullo2013 on 07/22/2019In my previous experiences, getting my car repaired was NEVER an enjoyable experience ... hidden costs, unexpected delays & up-charges for items not 100% necessary have always left a negative impression on me - I've experienced every… possible problem when dealing with auto repairs .... until I met Chris & Chance at GLOBAL IMPORTS BMW. They were - by far - the most responsive, dedicated, professional team of individuals that I've ever worked with in the auto industry and I ended up having a fantastic experience while dealing with a very tricky & difficult automotive repair. Chris & Chance - thank you so much for making this experience enjoyable and for instilling a level of trust with me and our family! We will be back - every time - when we need future maintenance and/or repairs! THANK YOU FOR EVERYTHING!Ciardullo2013, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Global Imports BMW. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Disappointment Sonic / BMW
by GTYarbr on 05/14/2019-Poor scheduling - no loaner - them multiple trips and a stripper car loaner without gas -Keep car a week and not fully fixed (third week of service and 4th service trip with same issues innate to car from day I got it. -NO personal… follow upHi, thank you for taking the time to leave us feedback about your experience with us. We regret to hear that you are displeased with your recent experience with us. If you could please contact me, Kim, Customer Relations Manager at (770) 261-6432 or kimberly.ikeh@atlantabmw.com, I would be more than happy to speak with you and address your concerns. Regards, Kimberly Ikeh Customer Relations Manager Global Imports BMW (770) 261-6432 www.atlantabmw.com
Poor Sales and Service!
by PPM8PPM8 on 04/08/2019Even the “Genius” staff didn’t know how the access the Bluetooth Pin, so I left without it working! I had to find the instructions on YouTube myself to take back to the dealer the next chance I get, during the week when the Service Dept is… open, so they can scan my car’s system and get the pin. Ridiculous! Also, I was supposed to be provided with the service records but was not and am still waiting for them to email them to me. I need to go back there as well to get the second car key that didn’t work and needed a battery they’re supposedly getting. All of this should have been done before the car was for sale, not discovered by the client!!! Poor job, Global!Ppm8ppm8, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact our Customer Relations Manager directly at (770) 261-6432 so we can work towards a resolution. We look forward to hearing from you.
Ppm8ppm8, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact our Customer Relations Manager directly at (770) 261-6432 so we can work towards a resolution. We look forward to hearing from you.
Best service ever
by sloan48 on 04/03/2019Global Imports service is the best I have ever experienced in 50 years of dealing with servicing my car. They always live up to expectations. My recent experience with Colin Austin, my service representative was outstanding. Turiya, a BMW… genius, is an incredible young woman. Her smile lights up a room and I would hire her if she was not already employed. Great organization that makes what is usually a tedious experience pleasurable.Hi Sloan48, thank you so much for your positive comments about Global Imports BMW! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Buyer Beware: Unethical Service and Finance Team
by TWalker on 12/18/2017I have had a BMW since I was 16 years old and I am now in my 40s. This is the FIRST time I have had extremely POOR service with a dealer. I purchased 2 new cars with Global Imports within months of each other, I financed via BMW Financial… and even purchased a Wheel and Tire extended warranty from BMW Financial ...well I thought. Come to find out when bringing my care into service that Global Imports duped me and gave me a 3rd party warranty on my 5 series. When I bought it in for service to use the extended warranty a year later, I found out after calling BMW USA when Service advisor Bridget Ryan said that my wheels were not covered and that I could drive on the dangerously bent wheels UNTIL the tires started to leak and THEN the 3rd party warranty would pay to replace them. When I escalated to the service manager, Chris Davis, he said...and I quote. I'm just the service manager you have to take it up with someone else but I just need to know who is going to pay if we service the car. I have called BMW USA to hopefully resolve it. DO NOT GO TO Global Imports. I feel like I have gone to a used car dealership that is trying to get over on you for money by using unethical selling practices. And with a Service Manager that is unwilling to ensure Good customers get adequate service and have NO concern for the customers safety. Every person in my family has purchased a BMW from Global Imports, but for Global Imports; It is not about Customer Service or Customer Loyalty, it's about how much money Service can get out of you despite their mistakes. They have lost a GREAT customer and as an Avid BMW owner, I urge you to find another dealership than to deal with Global Imports.Twalker, we work hard to provide a fantastic service experience to everyone. It's discouraging to see that you had a negative experience. Here at Global Imports BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our service manager, Erik Mestre,at (855) 285-7143 to discuss ways we can better serve you in the future. Global Imports BMW
Twalker, we work hard to provide a fantastic service experience to everyone. It's discouraging to see that you had a negative experience. Here at Global Imports BMW, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our service manager, Erik Mestre,at (855) 285-7143 to discuss ways we can better serve you in the future. Global Imports BMW
Worst Service I have ever had at BMW Dealership
by Osheatwo on 12/03/2017Arrived 20 minutes before my scheduled appointment and reserved a loaner car. 90 minutes later I was finally leaving. Thats correct, took 90 minutes to drop car off and receive a loaner. Then the loaner I was provided at less than 1/4… tank of gas. So after waiting 90 minutes and late for work, I needed to locate a gas station. Several other customer were upset and asked for the service manager, who care less about our time and poor service. All he could say was, we working on it and its gotten better. Better answer would have been, let me see if I can get some people to help speed up the process. Then two days later I received a text advising car was ready. Not to mention I never received a call from my advisor the entire time my car was there although I asked her (Cory) to follow up on a question I had. Additionally I was able to see on BMW app my car had not moved since 1045 that morning but didnt receive a text till 445 pm advising it was ready. When I called to ask about the items I had questioned about (since I never received a call), I was advised the advisors go home at 5. So you can understand my frustration. Lastly I tried to explain to them I paid for the maintence plus on my vehicle and it included brakes and wipers to which they told me it did not. It only included oil changed and filters. Why would someone pay extra to include oil changes. Doesnt make sense. So I called BMW of America and they confirmed that my plan does include those items. Needless to say, I did receive the wipers and still need to get some. They dont listen to customer and can care less about you and your business. Would avoid them at all cost.Daviddfw, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for the great review!
Absolutely horrible
by ErikaG2481 on 11/07/2017Buying a vehicle from this dealership has been one of the worst experiences I have ever had. Prior to driving over 250 miles to see the vehicle I was speaking with Justin Oliver (Salesman) and I informed him that there was an oil leak… based on the photos sent to me, he said they would not have time to fix it before I arrived. So in writing Justin Oliver said they would send me a check based off their service departments quote to get it fixed at a place of my choosing. I drove to the dealership, agreed on a deal, confirmed several times that they would be sending me a check for the repairs within two weeks. Weeks go by and I never received the check, texted and called Justin Oliver several times, then called the Sales manager Ross Ingle. It has been 4 months and they are refusing to hold up to their end of the deal, I have yet to see the check that was promised to me before I even bought the vehicle. Be very careful going to this dealership, they will promise you the world but will not make good on those promises, even if you have it in writing.Erica Newborne, thank you for leaving us feedback. We are beyond disappointed to hear that your experience was not a positive one. Please reach out to us so we can work towards a resolution. Thanks again for bringing this to our attention. We hope to hear from you soon. All the best, Todd Devoogel, General Manager Global Imports BMW (855) 285-7143
Awesome Experience
by Jprestera on 11/03/2017Left another BMW dealer for Global and havent looked back since. The sales representative, Travis was very patient with me and very helpful in getting me the used car that I wanted. He also stayed well into the evening to go through the… cars options and setting. I actually learned of things my older BMW had that the previous sale person neglected to point out.Jprestera, we are so pleased you enjoyed your visit to Global Imports BMW! Your feedback means a lot to us, and we'll be sure to pass this review on to Travis. Have a great day, and feel free to stop by anytime!
Great experience
by Justoangel on 11/03/2017My son gave me the name of Kunal in sales as some of his co-workers had dealt with him. It was a great experience. I have to admit I had been to Global 7-8 years back and did not have a good sales experience but this was totally different.… Kunal took his time and with his GSM gave me a great deal on just the car I wanted. I would highly recommend Global and Kunal.Justoangel, thank you so much for the positive review! Your feedback means a lot to us at Global Imports BMW, and we'll be sure to encourage Kunal to keep up the good work. Have a wonderful day, and feel free to stop by anytime!
The Only Place I'll Ever Buy a BMW!
by CaydenW on 10/20/2017I have purchased many vehicles in my lifetime, and no business or dealership is perfect, but what separates this dealership from any other one I've ever visited is their management team. No matter what kind of issue you're having,… someone from management is ALWAYS available to talk. It doesn't matter if it's at night or on the weekend, they will promptly give you a call back and do everything in their power to make the situation right. It doesn't matter if the issue is small like a rebate you're inquiring about or whether it's big like the actual purchase of a vehicle, these guys are A+ and will take whatever time is needed to discuss things with you. I have purchased two M240i vehicles from this dealership in the past 8 months and would never do business at any other BMW dealership out there! Their service dept is second to none (very organized, clean, professional, and modern), the ladies who greet you when you walk in the front door are very friendly and professional, and the layout of the facility, the customer lounges, and the cafe and coffee machine are all huge pluses as well! So, if you're in the market for a new vehicle, don't waste your time anywhere else because this place is great whether you just have questions, are looking to purchase a vehicle, or need service for your vehicle. But, most importantly, if a mistake is made or a problem arises, you'll have the comfort of knowing that management (Jarred S. and Jim W. in particular) will step in immediately to help resolve any issues.Hi Cayden, thanks so much for taking the time to leave this review for Global Imports BMW! Your feedback means so much to us, and we're glad to hear that our service has met your expectations. We hope you have a great day, and look forward to working with you again in the future!
A Total Rip-off
by mezzman on 10/17/2017Unfortunately, my experience here was terrible. It's been a long time since I got ripped off by an auto repair shop, and I didn't expect it from a BMW dealer. I've owned BMW cars since 1998. Never until now have I had a complaint. I… took my newly purchased 2004 model 640 in because the air conditioning was not operating. I bought the car at Global in March and it was "Certified Pre-Owned". The service manager informed me when I dropped the car that it needed an "Annual service", which entailed changing the oil (I put 2800 miles on the car since purchase). He also said the the annual service included a computerized check, which he informed me cost $130. I asked why the vehicle hadn't had a check prior to my purchase, since it was "Certified". No answer, just a shrug. So now I'm into this shop for $ 140 for the oil change and $130 for the "vehicle check". Then I'm informed that the micro-filters need to be changed. Again, why wasn't this done prior to the sale in March when the vehicle was "Certified"? No answer. Then I'm informed that the air conditioning wasn't working because there was no refrigerant in the system. The system was recharged, and no leaks were found. So how does a "Certified Pre-Owned" BMW run out of A?C coolant without a leak in 6 months? Again, no answer from the service manager. However I am informed that as the original vehicle warrantee had expired in August, and there was no malfunction found in the A/C system, that I was responsible for the re-charge of the A/C system. That's $157. Finally, this shop adds a "Shop Charge" of $65.55. When I asked what this charge was for, the service manager told me it was to cover the miscellaneous items like brake fluid, windshield washer fluid, the paper mats which are used to keep the car clean, etc. He told me the charge was a % of the bill, rather than a flat fee. So essentially, this shop tags on a 10% fee just because! So $723 later, my 6 month old "Certified Pre-Owned" car is returned to me. The positive note to this review is that the A/C now runs and I got a lousy car wash. Please do yourselves a favor an find another shop to service your car. Needless to say, I won't return, nor will I ever consider #GlobalBMW when I purchase my nest car. A Total rip-off if ever I saw one.Mezzman, thank you for bringing this matter to our attention. We truly regret that you had such a negative repair shop experience, and will use this as an opportunity to improve. If you are willing to give us another chance, please contact us at (855) 285-7143 so we can understand your situation better in order to try and turn your experience around. Thank you, Todd Devoogel, General Manager Global Imports BMW
Phenomenal Experience and Auto
by CharlesT on 10/03/2017My purchase of my new X1 was fantastic. We were in and out in a few hours and the service was phenomenal. To top it off, I love my new X1. It drives great, has excellent gas mileage, and looks fantastic. Thank you so much for the great… service!!!Charlest, we are so pleased you enjoyed your visit to Global Imports BMW! Please let us know if there is anything else we can do for you; we are more than happy to help!
BEWARE
by Maveric3 on 08/31/2017Worst customer service I have ever experienced. Do yourself a favor stay away for this dealership at all cost. I would pay to have my car towed 500 miles not to visit Global BMWMaveric3, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. If you are willing to give us another chance, please contact us at (855) 285-7143 so we can understand your situation better in order to try and turn your experience around. Thank you, Global Imports BMW Chris Cull, General Manager
Thank you for taking the time to let us know how we did. We hope you have a great day!
by Haley Bada on 04/10/2025