John Miles Chevrolet Buick GMC
Customer Reviews of John Miles Chevrolet Buick GMC
Review type:
Great Experience
by QA Nuke Mike on 03/26/2025
Started the discussions on the SUV. Questions answered in a very timely manner. Asked for an out the door price. Negotiated that price and agreed on a purchase price. Getting an out the door price prevents any surprises when a buyer picks… up the vehicle. Sales individuals were great and the salesman "D" was great!!!
22 reviews
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Great Experience
by QA Nuke Mike on 03/26/2025Started the discussions on the SUV. Questions answered in a very timely manner. Asked for an out the door price. Negotiated that price and agreed on a purchase price. Getting an out the door price prevents any surprises when a buyer picks… up the vehicle. Sales individuals were great and the salesman "D" was great!!!Thank you for your kind words! We're thrilled to hear about your positive experience with our team at John Miles Chevrolet Buick GMC, especially with our salesman "D". It’s great to know that we could answer your questions promptly and provide you with a clear out-the-door price to ensure a smooth transaction. We look forward to welcoming you back for your SUV pickup and hope you enjoy your new vehicle! Sincerely, The John Miles Chevrolet Buick GMC Team
Service for My Used 2022 Buick Enclave
by Ms. Lawrence on 03/24/2025I like how the check in for service was executed. The service was completed in record time as well. Checkout was okay. I felt a crucial issue was missed . I caught it when I reviewed the final ticket. An issue that was noted during my oil… change about my engine leaking. I would say that's note worthy.Thank you for your feedback, and we appreciate you sharing your experience with us. We're glad to hear that you were pleased with the check-in process and the quick completion of your service at John Miles Chevrolet Buick GMC. Your concern regarding the engine leak is important, and we encourage you to reach out to us directly so we can address this issue thoroughly. Your insights help us improve our services, and we value your trust in us. We look forward to assisting you again! Sincerely, The John Miles Chevrolet Buick GMC Team
Purchase of a 2025 Buick Enclave Avenir
by local buyer on 02/05/2025First, I want to say, James Anderson, our salesman, was Top Notch. We couldn't have asked for a better person. He was 100%. However, It took 3.5 hours for us to complete our sale. ( not Mr. Andersons fault) That was weary. The reason for a… 4-star review is because, unbeknown to us, upon having a Ceramic Coat installed we had to pay extra to remove swirls out of the paint on one side of our brand-new vehicle. The installer says he will remove the swirls, and it will be better than new. Please have your detail people take better care of your vehicles.Thank you for your feedback. We're delighted to hear that James provided you with top-notch service during your visit to John Miles Chevrolet Buick GMC. We appreciate your understanding regarding the time it took to complete your sale. We also acknowledge your concerns about the ceramic coating installation and are glad to hear that the installer is addressing the paint swirls. We value your feedback regarding our detail team's practices and will certainly work on improving those standards. Please feel free to reach out if you have any further questions or concerns. We hope to assist you again in the future! Sincerely, The John Miles Chevrolet Buick GMC Team
DO NOT TAKE YOUR CAR TO THIS DEALER FOR SERVICE
by Roddy_Chevy on 10/09/2023I bought a Chevy Avalanche just to have as a second car. I have an after market warranty and decided to take it in for an inspection but on the day of the inspection the alternator went out. I called days before my appt and told the… lady(short black woman)that I had a warranty and she said 'oh we don't know anything about that company' that should have been my que to go somewhere else. When they finally did the repairs they called me, I ubered there only for them to HOLD MY KEYS HOSTAGE!! They wanted the warranty company to call and confirm the payment which could have taken 24 hours!!!! Who does that, and why not tell me that before I got there. I literally had to call the warranty company and have them speak to the service department BEFORE they gave me my keys!! This place has a 3 star rating on google and I see why. Just go and look at the horrible reviews the service department receives. I will never set foot in there again. I have a mercedes and they would NEVER treat a customer like that. I will tell everyone I can DO NOT TAKE YOUR CAR TO THIS DEALERSHIP FOR SERVICE.Roddy, your feedback is important to us, and we are disappointed to hear about the circumstances you've described in your review. We'd like to hear more details about your visit to our Service Department. Please contact us at your convenience, so we can discuss your experience. We look forward to hearing from you. Sincerely, The John Miles Chevrolet Buick GMC Team
Oil Change
by Marilyn on 10/04/2023My experience for the service I received was excellent thanks to Mr. Russell. I first called before I came for a price check. When I arrived Mr. Russell greeted me with a warm smile. He asked how may I help you. I told him I was here… for an oil change. He said do you have an appointment. I said no when I called no one told me I had to make an appointment. He said since you were here I will take care of you. He kept me informed on everything that was going on with my car. He came to me and told me that a bolt needed to be replaced. I ask him how much. He told me . It was not that much and gave him permission to replace it. I enjoy bring my car to the dealer because I always get good service from the employees. A special thank you to Mr. Russell.Thanks for your awesome review, Marilyn! We're very happy to hear that Mr. Russell was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The John Miles Chevrolet Buick GMC Team
GMC YUKON AT4
by duggapdawg on 06/09/2023The whole experience was easy and I never felt pressured. Everyone from the sales team to the financing team was very informative, helpful, and extremely comfortable to deal with.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The John Miles Chevrolet Buick GMC Team
Robbed
by Dissatisfied on 09/22/2022I also would give them a negative star rating if possible. Took my car for a $2,600 repair of the transfer case. Every time I would call for an update (because they never called me unless I ranted and made them promise) I would be placed… on hold, several time for over half an hour when I would hang up and call back only to be told the person I was waiting for had left for the day. Anyway, besides the very poor customer service, I waited three weeks for a new transfer case which is understandable in the current times. When it arrived and they were going to do the repair, I was told my timing chain had slipped and it would be another $3,000 to fix. After consideration and giving them the benefit of the doubt, I agreed and told them to proceed. Again, I had to call for updates, no call from them. I was told that not only did my timing chain slip, but my values were now bent and I needed a whole new engine. at the cost of $13,000. The general manager would not even meet with me. Chevy consumer complaints was as much of a joke. Now I'm stuck with a car that is worthless. DON'T GO TO THIS DEALER.We acknowledge your review and are currently looking into the events you’ve detailed.
Jdickson
by jdickson on 06/24/2022Went in for oil change and air bag recall. The recall wasn't done , the oil file was loose and oil was leaking in my drive way. I hand tighten best I could. Going to the dealer tomorrow(6/26/2022) to complaint, call no one pickup phone.Customer satisfaction is one of our main priorities, and it seems as if we fell short during your most recent visit with us. We understand the car-purchasing process may be stressful and time-consuming, but our staff is dedicated to making that process as fast and easy as possible. If there is anything our staff or I can do to fix your experience, please feel free to reach out to us. Sincerely, The John Miles Chevrolet Buick GMC Team
Service
by mrsclark on 05/28/2019updated 06/03/2019Mr. Goss, Service Manager and Mr. Peterson, service agent worked together with GM to resolve an issue with my Canyon in a very fair and equitable way. I am extremely satisfied. In the past, I switched from the dealer to a private provider… once the warranty was done, as the dealerships treated me poorly and alleged my vehicle needed thousands of dollars of repair when it actually needed nothing. I am staying with John Miles because of their fairness, up front explanations about repairs and willingness to advocate for their customers. I am very satisfied and would give them 10's.James dyle
by dylejim on 05/26/2018Great service department went out of their way to fix my truck with no cost to megeorgia54
by svcoggins on 02/19/2018The service was quick and the customer service was awesome. I really enjoyed the way that they took care of me.An anti car buying guy surprised by a great experience!
by rsmiller51 on 08/06/2017To start with, I am like I think the average person, I dread buying a new car due to the "reputation" that most car sales people have as being pushy and high pressure. I have to say I have had some very bad experiences so like most, it is… something I don't look forward to doing. Well yesterday I was just "browsing" on Cars.com and I was looking for a truck. I found several at John Miles Chevy and then got on your website where I chatted with I believe her name was Julia. I told her my situation and then she passed on my information to Kevin James to call me. He called me promptly about 30 minutes later and we discussed a time for me to come in. I came in later in the afternoon and met Kevin. He was very pleasant and best of all, very low key and I didn't feel the typical "salesman" pressure from him at all. I will try to keep this short but after the test drive we chatted, then did some brief negotiating including meeting the Sales Manager Kevin Beamon. I can't say enough about the experience. I have poor credit and a good income and they made a deal work. I had to run and get my son so they called me later and I came back in and we did the deal. Everyone I dealt with was so pleasant and professional including your F&I manager, Al. I can promise you if I have a good experience with my service after the sale as I did with my purchase, you have won a customer for life! Kudos to both Kevins and Al. You are lucky to have such a great and professional team. And this again is coming from an "anti" car sales guy! :)Terrible Service
by ATMReview on 07/20/2016I came to John Miles 3 times regarding my keyless entry on my car. The first time, they had me pay $160 for a new FOB. The second time, they told me it was not properly programmed and had to be redone. The third time, they told me that 2… antennas and a module had to be replaced. They kept my car for nearly 2 weeks and claimed that my car was not previously equipped with keyless entry and that it had to be completely installed from scratch (even though keyless entry was previously working). By the time I left I was out another $300 even though the manager stated that I would not be charged due to their lack of knowledge. I also went out on a limb and asked them to replace a grill on the front of my car- they had nearly 2 weeks to do so and failed to do it, stating that it required modifications. I took the grill to MAACO and the grill was installed in 30 minutes. All of this, and they totally destroyed the interior décor in my car where I had rhinestones, they ripped out, and did not replace- they didn't even return them. I do not even trust this company to ask them to fix anything because on top of all of the run around, they disconnected my wireless ipod connection. They never even called to state that the grill of wireless connection was a problem. I will not return to them, and I highly suggest that no one else does either. I informed the clerk that I deserved a refund, but of course, they are silent on that issue, too. Just a terrible, unqualified, lack of customer service company.Thanks John Miles Service Team!
by pdoster on 06/24/2015The with an illusive "noise" in the front of car has plagued me since buying the vehicle in March from Bellamy Strickland through the USAA car buying service...their service department assured me it was coming from the New ABS brakes they… had installed and would go away...well it didn't and it took John Miles Service Manager Jim's closer look to get to the real problem; not a moment too soon as we prepare to take a cross country trip in the vehicle, I have greater peace of mind! I appreciate that so much as I had become a bit disheartened by the choice to purchase the vehicle given the unrelenting, audible noise from the vehicle; Jim actually drove the car, with me along for the ride,and on doing so determined immediately the problem was not the ABS brakes but the lower throttle arm...Thanks Jim and service team! you have a customer for life!Great Buying Experience
by waynem2 on 03/02/2015I bought a 2015 Malibu 2LT. The car is beautiful and it has exceeded my expectations. The sales associate who helped me, Cory Waye, was very personable and knowledgeable. Once I had decided on the vehicle I wanted to purchase, I feel that I… got the best deal possible. Thank you Cory, I will be happy to recommend John Miles Chevrolet!John Miles Chevy, GMC, Buick gets it done right!
by tbscyber1 on 10/06/2014I bought new 2014 GMC Sierra Crew Cab. The sales person Ronnie Moore was excellent and his knowledge, expertise, and professionalism sealed the deal. When I met Ronnie, I knew right away, I was going to be purchasing a New Truck from John… Miles Chevrolet because Ronnie was going to find the truck I wanted and not the truck the Dealership wanted to sell. When you are making a large investment like a new vehicle purchase, you need people at a Dealership in the sales, finance, management, and service level that can say what they will do and do what they will say. John Miles Chevrolet, GMC, & Buick is definitely the place you want to purchase your next vehicle. Thanks Again Ronnie Moore and John Miles Chevrolet, GMC, and Buick for a great buying experience.Very Happy Consumer
by kalangfo on 07/16/2009My husband and I have purchased several vehicles from John Miles Chevrolet and they continue to get our repeat business because of salesman Gary Washington. As you know there are some over zealous and very pushy sales people out there,… Gary is not one of them. He is friendly, knowledgeable, and works extremely hard to assist you in making a solid decision about your car purchase. When we are in the market for an upgrade, we will definitely go to John Miles Chevrolet and ask for Gary Washington. K. & C. LangfordGood Service
by kalangfo on 07/16/2009We are always greeted by a friendly staff and we receive quality and timely service for all of our vehicles. K. & C. LangfordOil Change Problems
by lcline on 08/14/2007I took in my new 2500 truck for it's first oil change. I received a phone call a couple of hours later that there had been an accident. My truck fell off the lift. I was not satisfied with the way this dealership handled the situation. I… was only offered for them to fix the truck. Why would I want them to fix the vehicle that they had wrecked. I was affraid they would not fix it properly. I ended up hiring a lawyer.Massive Ripoff
by mffuller on 06/24/2013updated 04/24/2025My wife accidentally starting putting regular gas in her diesel Chevy duelie while at a horse show this past weekend (beware the green handles at BP stations). Thankfully she didn't start it and AAA towed it to this dealership. They charged… her $300 labor to siphon her tank and $100 to change her fuel filter which didn't need to be changed because she never started the engine. Total bill $430 for 30 min job. i called and spoke with the service manager who was rude and unapologetic. Bottom line, they took advantage of a woman in distress. i wouldn't use this dealership's bathroom much less their service, parts or sales department.Quality of Service on the Purchase of my 2006 Hummer H3
by caw5 on 09/23/2013updated 04/24/2025I have been looking for a SUV for a few weeks and everything I looked at and drove was in really bad shape. I went onto the John Miles Site and was looking at their used inventory and found the 2006 Hummer H3. I have had issues in the past… with my credit and so I was hesitant about doing the application on line because I knew that the answer was going to be NO but I went ahead and filled it out. I received a called from Gary W. He told me all about the H3 and how nice it was. Gary said he would submit my application and see if they could get me approved. Gary Called about 2 hours later and my heart dropped when he said, "We got you approved" and it was with a bank. John Miles worked to get me into the vehicle that I wanted not what they wanted me to get and Gary W. was so helpful. I am now on my way to establish my credit and enjoy my H3 that I thought I would never own. Thanks Gary W. and John Miles Chevrolet for everything
About our dealership
Thank you for your kind words! We're thrilled to hear about your positive experience with our team at John Miles Chevrolet Buick GMC, especially with our salesman "D". It’s great to know that we could answer your questions promptly and provide you with a clear out-the-door price to ensure a smooth transaction. We look forward to welcoming you back for your SUV pickup and hope you enjoy your new vehicle! Sincerely, The John Miles Chevrolet Buick GMC Team
by John Miles Chevrolet Buick GMC on 03/27/2025