Customer Reviews of Gwinnett Place Honda
Review type:
Great Car Buying Experience
Great Car Buying Experience
by AQ on 07/23/2024I purchased a new 2024 HRV from this dealership and had a great experience. Joseph Yim was extremely kind and helpful from beginning to end as well as the Sales Manager, Richard Alatrista. Jill Moore in finance was great at getting me… through the paperwork and on my way home!Hi Aq, we are very happy to have provided you with such a positive experience!
Brandon is the guy to go see for service!
by Amy1117 on 06/06/2022I had the pleasure of working with Brandon in the service department at Gwinnett Place Honda. He was amazing from beginning to end. When I arrived, he greeted me with a smile and walked me over to his desk to go over the maintenance that my… vehicle was due for. I was going to wait at the dealership and get some work done in the waiting area, but he offered me a shuttle to my job since it was close by. He updated me with the status of repairs while my vehicle was in the shop and when they were completed, he had the shuttle driver pick me back up. Brandon was friendly and knowledgeable and I look forward to working with him again when I am due for my next service!Amy1117, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great service!
by Robyn on 05/18/2020We bought a used car for my 16 year old from Gwinnett Place Honda yesterday and had a wonderful experience. They were very friendly and not pushy at all! I thoroughly enjoyed our experience. That is the way car buying should be. No haggle… pricing. Loved it!Robyn, thank you for choosing Gwinnett Place Honda and congratulations to your 16 year old on their new vehicle! We are glad that you were happy with your service and we look forward to working with you again in the future. Have a wonderful day.
Recall and Battery replacement
by Ethan Green on 03/04/2020Service was excellent and above my expectations. Luis handled my wife's car with care, great service advisor!Hello Ethan, thank you; we appreciate your feedback! We hope you have a great day!
Service Appt, Jan 29
by Honda Fan on 02/01/2020I've had my Hondas serviced here for about eight years, and they always do a great job. This time, my service advisor was Steven -- he greeted me immediately with a warm smile and a friendly, Good morning! But he didn't waste time. He was… fast and professional, yet warm and friendly. All in all, a great experience!Thank you so much for your positive comments about Gwinnett Place Honda! Please come see us again soon!
Fantastic
by The Best Honda Dealership on 01/18/2020As always as I pull up for service I receive a friendly greeting. Service advisor comes to greet and ask what can he do for me. I’ve been going here for all of my services since I’ve purchased my car. Gwinnett Place Honda is the place… to shop and to get services.We're glad you had such a wonderful experience with us! Thank you so much again for your feedback! We hope you have a great day!
Car Service Experience (Gwinnett Honda)
by Jackieg on 01/08/2020As usual i am very satisfied with the service I received from Gwinnett Honda service department during my recent annual car service check-up. Service advisor Trevin Hendricks is alway courtesy, very professional, and I am always very… satisfied with his customer service. Gwinnett Honda always takes care of their customers.Jackie, we are so happy to read such a great review about Gwinnett Place Honda! We hope to be of service to you again in the future. Best wishes, Gwinnett Place Honda
In need of tires
by Bryantcl on 01/05/2020On Christmas Eve I arrived in need of 2 tires. I asked my rep Trevin could he match the price from discount tires and Costco. First, he said no then he matched the quote. He gave great service I think they should have a better rate for… loyal customers.Bryan, we're so glad to hear that Trevin was able to assist you with getting the best price for two new tires, on Christmas Eve! Please recommend our dealership and service department to your friends and family. We look forward to seeing you again soon!
Bryan, we're so glad to hear that Trevin was able to assist you with getting the best price for two new tires, on Christmas Eve! Please recommend our dealership and service department to your friends and family. We look forward to seeing you again soon!
Good Sales Experience
by Pat Lindsey on 01/05/2020I recently purchased a new car from Gwinnett Place Honda. The sales experience was very stress free with my salesman Mansoor!! I went to several different Honda dealers that day and they all wanted to change and not honor their email… quotes. But not Mansoor, he gave me the number that he emailed me!Pat, we are so happy to read such a great review about Mansoor Gwinnett Place Honda! We value sending our customers fair quotes that we will always honor. Please recommend Mansoor to your friends and family. Thank you again!
Poor service!
by Unhappy on 12/16/2019updated 12/26/2019I was not asked or greeted with any names. Not until he sat down at his computer, was I asked. He then asked if I had an extended service contract—-I do—-it should say somewhere on his computer screen I do. Then I left with the wrong… paperwork and I wonder if I even got the service I went there for. Hopefully this was an off day for the service tech. Needs major ilprovementAt Gwinnett Place Honda we are constantly striving to be better, and would value the opportunity to discuss your experience further. At your convenience, give us a call if there is anything additional that we can assist you with. Thank you.
Always Excellent service!
by Happy Customer on 12/24/2019Contrary to what dealers are known for GPH has always delivered. From appointment punctuality to the timeliness your vehicle is delivered back to you, we have never disappointed. Prices are fair & coupons are always available to offset the… cost. Employees are also very pleasant & friendly to deal with.Thank you for such a wonderful review. We hope to see you again in the future. Take care!
Not people oriented
by Phil A on 12/20/2019The most frustrating experience ever. I walked in and told the greeter I wanted to drive a CRV and a Pilot. He walked away muttering something about a sales guy. I waited 20 minutes sitting in a CRV, putting my hands out the window and sun… roof trying to flag down one of the fifty employees who walked by staring down at a phone or paper, ignoring me. I even hit the giant xmas bow off the roof and it almost hit the girl walking by and she just stepped over it. I called the dealership from inside the car in the showroom. I asked if they sold cars here? In a few minutes someone came by and told me he was getting a salesperson. Ten minutes later someone showed up. Maury, who was pretty good. I picked a few cars from the computer and Maury went to find them…… so I could test drive one. 20 minutes later, almost an hour after walking in the door I am still sitting in a car in the showroom and Maury finds me and tells me they are still trying to find the key. At exactly one hour I decided that I would not buy a car from these BOZOS who can not even keep a customer in the showroom or find a car (even one like I asked, I just want to determine if I like the model AND THE DEALERSHIP not necessarily the car. I chose to walk out. Then the sales manager calls start. Of course the [non-permissible content removed] wants to blame poor Maury who is trying real hard but working among a bunch of incompetent dealership people who can not get a car to drive in 30 minutes……… I spent 60 minutes of my life with maybe 5 minutes of human contact in this dealership. Then the next day another sales manager [non-permissible content removed] woman calls and asks me about Maury……who actually helped me…..I told her Maury was great it is your dealership that shows no regard for a potential customer. This sales manager woman asks me if there is anything they could do. I said yeah, let Maury drive the two cars over to my house so my wife and I can test them. [non-permissible content removed] hung up on me. Gwinnett Place Honda. They are the worst. Go anywhere else.Phil, we always want our customer's experiences with us to be the best, and it is regrettable to learn that your most recent visit was not up to our standard. In the future, please reach out if there is a way that we can further assist you, as we value each and every customer that gives us an opportunity to serve them. Thank you.
Satisifed customer
by Jean Eagan on 12/05/2019updated 12/13/2019Michael Torres has been a great part of my service at Gwinnett Honda. I have two Honda's that I have seviced with Michael. I feel like he always been fair and had my best interest in mind. I would advice anyone to have their car serviced at… Gwinnet Honda as long as they ask for Michael.Pleasant car shopping experience
by Toan on 11/29/2019updated 12/05/2019Went to GPH to buy an Odyssey. Talked about the price before hand, no bargaining when we got in and no surprises. Zach and Marcelino were pleasant to deal with. Of course there's upsale on addin options and warranty as expected, but it… wasn't over the top. Warranty sales were almost annoying, not too pushy. Almost painless experience, the wait was a little long in the finance department.Toan, we really appreciate your feedback! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Tire Repair
by Brent Webb on 12/04/2019Had a tire blowout and they replaced in about a half an hour.Thanks, Brent. Please let us know if there is anything additional we can assist you with.
Oil Change & Tire Rotation
by ChristinaC on 12/03/2019Jeffrey Hawes was amazing. He got me in on time and took care of all the needs. He is an asset to the company.Christina, thank you for taking time to leave a review about Jeff in our service department, we're glad you enjoyed your visit. We hope to see you again soon!
Great customer service
by Suzy on 12/01/2019I went with a battery warranty issue and left with a brand new one. Brandon was so nice and professional. I will definitely come back and refer people to them.Suzy, we're happy you had a positive experience working with Brandon. Thank you for your referral, and we look forward to your next visit!
BEST SERVICE ADVISOR
by VinX on 11/25/2019Her name is My Anh Nguyen, She's fast, reliable and on point. The best one so fast! Keep it up.Too "busy" to help customers
by CoolWhippy on 11/13/2019I was looking to see if I could test drive a new CRV, but it looks like the staff was too busy to help me out. I stood and waited in the show floor room for over 20 minutes, and 20+ staff members walked passed me. Not a single person took 3… seconds to ask if I needed help or if anyone was already helping me. In fact, not a single person even made eye contact with me when walking past me. So all that is left for me to do was to check out the floor models and then left. It was around 4:30pm on a Tuesday, how in the world would they be too busy to help a customer looking for a potential purchase?Thank you for sharing your most recent visit. We regret to learn of any oversight, and our departments have been made aware. If you are still in the market or have any additional questions, please give New Car Manager, Richard Alatrista a call at 678-957-5004. Thank you.
Oil change
by Chandelle on 11/09/2019I have a great experience with Honda on my visit on 11/1/2019 in all my years of being a customer this was my best experience. My service advisor understood what I came in and what I needed done and made sure all my needs were taken care… of. Keep up the great work!Chandelle, we're happy to hear you had such a positive experience with our team! Please come see it us again soon!
25K Maintenance
by David233 on 11/06/2019Got in quickly and my service agent was very attentiveWe are so pleased you enjoyed your visit to Gwinnett Place Honda! We hope you have a great day!
- Complimentary Coffee
- Rental Car Service Onsite
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
- Vietnamese
- Chinese
- Korean
- Spanish
Hi Aq, we are very happy to have provided you with such a positive experience!
by Amy Quince on 07/25/2024