Subaru of Gwinnett
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Customer Reviews of Subaru of Gwinnett
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2024 Subaru Forester
by Lin2024 on 02/28/2024
I purchased my Subaru on January 29, 2024. I was very pleased with my experience. My salesman, Adam, was great! I have recommended this dealership to a friend.
143 reviews
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new best fan
by newbestfan on 03/02/2016This is our first but not last Subaru. Lance was a perfect salesman; he knew the product but never pressed us to do anything.Excellent Buying Experience
by gk_13_53 on 02/02/2016Worked with Lance Willhite, got to a fair number quickly and treated with respect.Excellent customer service
by bethany5 on 01/21/2016I had a great car buying experience at Subaru of Gwinnett thanks to Lance Willhite and Nelson Gibson. Lance responded to my email price inquiry and provided not only the information that I asked for on the premium model Forester, but also… let me know there was a great deal on the basic model--the complete opposite of the up-selling you usually get. When I arrived late to my test drive appointment, Lance was with another customer, so Nelson stepped in to take me on the test drive so I wouldn't have to wait. He explained everything I wanted to know about the car and was super friendly. I felt like I got a good deal on my new Forester and my trade in and appreciated the focus on friendly, low pressure sales. I would highly recommend both Lance and Nelson.Jim is amazing!
by OutbackLove on 12/22/2015updated 12/28/2015I went into Subaru of Gwinnett and had the absolute pleasure to work with Jim Heet. My experience dealing with and speaking with Jim was incredible. He is incredibly knowledgeable about Subaru and has driven them himself since 1976. The… amount of information he provided before and during my test drive of a 2016 Outback (which I ended up buying) was vast and unexpected that I received so much information. He was informative and stayed an additional 2 hours after closing to assist me with the sale of my car, as well as, taking the extra time to help me set up my phone and Pandora connectivity to the Bluetooth in my car. I am so thankful that I was approached by Jim because I feel I got more information and more comfort and ease speaking with him. This was my first dealership bought car and he was more than helpful with any questions and any of the stress I was feeling as I was getting ready to buy the car I've wanted for nearly 3 years! I would recommend Subaru of Gwinnett and, especially, Jim Heet for anyone who is interested in buying a Subaru. I will definitely be recommending him and Subaru of Gwinnett to everyone I come across!3rd purchase, and still completely satisfied
by tractiongrips on 12/08/2015We've practiced three vehicles from Subaru of Gwinnett, and couldn't be happier. Lance Willhite is a great salesperson to deal with. It's hard to find sales staff you can trust, and this dealership has the best. The service and parts… departments are top notch as well. You won't find better service anywhere. We'll be back, and I recommend Subaru of Gwinnett to everybody considering a vehicle purchase. Stop by and say "hi" to Lance!2016 WRX STI
by 2016WRXSTI on 10/21/2015I ordered and purchased a 2016 WRX STI from Subaru of Gwinnett and the service and customer care I received throughout the whole process was like non other from any other dealership. They were both knowledgeable on their product and patient… when I was deciding what car to buy.They also take care of you even after you drive off the lot. Long story short I will be returning to Subaru of Gwinnett for future business.Very easy, pleasant experience buying a car
by LisafromATL on 08/30/2015Just bought a new Subaru Outback. Lance Willhite is a nice guy, friendly, matter of fact, no BS kind of salesman. It was easy to come up with a deal. Gwinnett is much friendlier than some local dealers.3rd new car here; Lance Wilhite was superb each time
by johnjcv on 08/18/2015This is our third new car purchased from Subaru of Gwinnett, and we have dealt with Lance Wilhite each time. He is extremely knowledgeable and takes the time to understand the customer's preferences and needs. Lance has always… communicated promptly and informatively with our family, never attempting to pressure or "up-sale," and we recommend him without reservation.Great experience and highly recommended!
by cheftheron on 08/05/2015This place rocks and our salesperson Lance Willhite was really great! Very low pressure dealership and a lot of focus on customer service. Walked out feeling very good about my purchase of a 2016 Subaru Forester.Lance and the Subaru both are fantastic
by imshowdog on 07/23/2015Lance made the experience easy and pleasant. No pressure. Just great customer service and helpful info. And the Suburu make the driving experience great. It is amazing what this car feels like and does. The overriding feeling in one word… though is....safe.Excellent No Hassle Service
by boutte1 on 07/06/2015Everyone at Subaru of Gwinnett was friendly, helpful and made our visit and purchase go off without a hitch. Jim answered our questions and got us the car we wanted at a great price with no haggling.Making First time buying a breeze!
by laura85 on 02/05/2015Lance was very very helpful when i came to the dealership to check out the inventory. I brought my father along with me to back me up just in case and really didn't need him there at all. Lance was very informative and kept it as headache… free as possible!Worth the drive!!!
by tmattFL on 11/02/2014After searching my local dealers and not finding the Subaru I was looking for I increased my search to every dealer within 500 miles. I am glad I did. From start to finish, this is one of the best car buying experiences ever. Lance… WIllhite was of great assistance in finding and buying my 2015 2.5i Limited Outback. I highly recommend Subaru of Gwinnett and Lance to anyone looking for a vehicle. And don't let a little drive time stop you, they are worth the drive, we traveled 370 miles for great customer service.Fantastic Car Buying Experience!
by sjleotis on 10/22/2014We just bought a brand new 2015 Forester this afternoon and could not have had a better buying experience. We visited the dealership this past weekend and were directed to Nelson who greeted us with a smile and made us feel comfortable… from the get-go. We had a nice test drive and then took a look at a few cars on the lot as we were choosing between the Premium and Limited. Nelson was knowledgable about the different options available on the two models and was quick to find answers for some of our more detailed questions. We sent our options list to Nelson on Monday and he called to get an idea of our timeline. We planned to purchase the next day, so he told us he would get all the options on the vehicle so that it would be ready the next day. We arrived the next day and the car was perfect with all the options installed! We had a smooth final negotiation, finished up the paperwork, and drove away happy in our brand new car. The whole process was very pleasant and we would not hesitate to return to Subaru of Gwinnett and Nelson for another car purchase.Pleasant, Easy Purchase Experience
by BobHerg on 08/27/2014Best used car purchase experience in 40+ years! Found 2013 Hyundai Veloster on Internet. Subaru of Gwinnett priced below Edmund's retail average. Sales person was Gary S. Friendly, honest, great service! Carefully explained process and… purchase forms. No games. Came with my own financing. Mike A., Finance Manager, was equally friendly, straight forward in completing all purchase forms. This dealer and these men are on my "A" list of people to contact when I look for my next car.Great experience
by whitb2 on 07/21/2014I've bought our last 6 cars over the Internet, except our recent purchase from Subaru of Gwinnett. This was a surprisingly great and easy experience. They were responsive. Played no games and were very professional and easy to do business… with. I would recommend them easily to others.KUDOS Subaru of Gwinnett!!
by soccerfreak on 03/06/2010My Review of Subaru of Gwinnett: My partner & I were in the market for the new Outback & found Subaru of Gwinnett on the internet. Gary called & emailed the price & what he had available on the lot. My partner is from Ringgold Georgia… which is across the state line & Chattanooga. The dealer up there was terrible & absolutely zero help in finding our new car. We did most of the legwork on the phone & internet. This is the best way to buy a car. Subaru of Gwinnet has an Auto trader guaranteed trade value that was higher then anyone around. Chris in the finance department got the rate we wanted & had us signed up & out the door in just over a hour. We live in Decatur, but it was well worth the drive to Duluth to get the deal. We had the best time & really enjoyed what normally would be a stressful event.Awesome experience
by sonnye on 02/20/2013updated 04/27/2025Just bought a 2013 STI. Ordered Mid-Jan and received it yesterday. This car dealership is really "as good as it gets". I've heard that Subaru of Gwinnett was great, however after having ordered a car from them I can honestly say that… their customer service is outstanding. I want to copy and paste part of an email I received from Jennifer the sales manager. "Thanks for your email. I appreciate you giving us a shot at this. Before I go any further, I want to tell you a little bit about the way we do business here--I believe in shooting people straight, giving all the facts up front, and letting our customers make the most informed decision possible. And I believe in treating people like people, and not numbers..." She was responding to my story of trying to purchase a vehicle from another dealer located in Decatur. After this, she then began to "shoot me straight", however, instead of trying to funnel me into what's best for the dealership, she provided me with three options and told me the pros and cons of each. She was able to order the exact vehicle I wanted for a great price (virtually unheard of when purchasing an STI). She was more than happy to deal with my multitude of questions via text and was extremely pleasant to work with. **Of note** She's the sales manager, not a saleswoman, she took a lot of time out of her day to make me a happy customer. Since then she has given Swindia the reigns and Swindia has been outstanding as well. Swindia helped me at every step of the way and even texted me photos of my car as it was coming off the truck! The finance people are cool too. Usually that's where they hussle you for a few extra dollars, but the finance people weren't pushy at all. They showed me the different options (which I appreciated) but when I said "No" there was no look of shame or any other type of hussle. No pressure. Lets face it, dealerships are out to make money. In fact, I'm proud of that. I'm American and I love business. It pains me to see businesses treating customers badly because ultimately there are many good/hardworking people that depend on that job. Subaru of Gwinnett understands that they are selling relationships and not just cars. At the end of the day, I would be more than happy (and often have in the past) to buy multiple cars from someone who treats me right. I will be returning to Subaru of Gwinnett when I decide to buy another Subaru, heck I'll even consider buying an Infiniti because I hear the owner owns an Infiniti dealer. They will give you $200 dollars per referral. So if any of you have read this post and want to split a referral msg me!Finally a 2014 Forester
by 2014owner on 05/05/2013updated 04/27/2025Lance was very patient with us. Due to some personal issues that delayed the timing of our purchase, he remained patient with us and kept in contact over 8 months. When we were ready, our welcome was immediate and the dealership had our… car and paperwork ready. Very pleased with what we hope will be a drive until it drops vehicle.Service Advisor Jill T. is great
by kmorris200 on 03/29/2013updated 04/27/2025I have owned my Subaru Impreza since April 2008. I had previously owned Audi's, had to be more conservative, and went with a Subaru. No, it isn't an Audi, but they are great cars. Jill has been my service advisor since my first visit. The… final price paid for service is always slightly under the initial amount quoted. If something additional is found during the time the car is being serviced, Jill will speak to you and see how you wish to handle the issue. I believe Jill does a great job and encourage any Subaru customer to ask for her.Purchased a new vehicle
by mike774 on 05/12/2013updated 04/27/2025We had a very pleasant sales experience. Our salesperson, Gary S., took a lot of time to show us the features and differences between the various models and spent more time with us after the car was delivered instructing us on its various… features. No pressure, no stress. It is a well managed dealership and that is reflected in its employees. Look forward to having a good service relationship with them also.
Subaru Outback
Subaru Forester
Subaru Crosstrek
Subaru Ascent
About our dealership
Hi, we're happy you found our staff to be so supportive during your experience here at Subaru of Gwinnett. Thanks for the recommendation, and have an amazing day!
by Nia Sterling on 03/01/2024