Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Truck Purchase
by KevinMT on 06/05/2024A great place to buy a truck. Like dealing with family.Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Repeat Customer For a Reason
by Jason E C on 06/04/2024Third truck I’ve bought from here. Always feel like we’re being taken care of. Brandon Johnson is hands down the best person I have ever worked with at a dealership. Next truck will come from here tooHi Jason, we're happy you found Brandon to be so supportive during your experience here at Jim Tidwell Ford. We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Jmaxson on 06/01/2024Service was fast and exceptional. Would recommend.Hi, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Jim Tidwell Ford
Standard Service repair
by Billy622 on 05/23/2024Had taken my 2017 Ford Escape into Jim Tidwell yesterday for an oil change service and to have it looked over for any services due and also had my spark plugs changed as they had 93,000+ miles on them and were due. My Seevice associate… Jonny was extremely professional and honest and I felt no pressures with any up sales. 5 StarsWe're thrilled to hear about your positive experience with us at Jim Tidwell Ford! Thank you for choosing us for your oil change service and for trusting us with your Ford Escape. It's great to know that Jonny provided you with professional and honest service without any pressure for upsells. We aim to make every visit as smooth and enjoyable as possible for our customers. Your 5-star rating means a lot to us, and we look forward to serving you again in the future!
2014 Ford Focus
by JohnLuckett on 05/20/2024Jim Tidwell team did a great job. On time and good assessment of our vehicle.We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Transmission rebuild courtesy of ford
by Retiredguy on 05/02/2024Service reps were great, professional, and did everything as promised. Transactions and rental car were all done in advance of my arrival and waiting. Highly recommend themWe're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.
Jim Tidwell Ford was amazing!
by TepedinoFam on 04/28/2024This was the best buying experience we’ve ever had! Our salesman Bruce listened, was respectful of what we wanted and didn’t try to force us into anything we didn’t want. We had to take prom pictures of our daughter that day, so Bruce and… his team prepared the paperwork while we were gone, and we just had to sign on the dotted line when we came back- and he even put a pink bow on top of our new Ford Bronco!! We love Bruce and this dealership. Will definitely buy from them again!That sounds like an incredible buying experience, especially with Bruce's thoughtful approach and attention to detail! Having the paperwork ready when you returned from taking prom pictures must have been a pleasant surprise. It's great to hear that you had such a positive experience and that you're already thinking about buying from us again. Enjoy your new Bronco!
Recall / Routine Maintenance
by Mitchell on 04/24/2024Caleb was a delight. He properly informed me of what to expect with this being my first time using this dealer for service. It’s always great to know what to expected and in this case, Caleb erased all doubt.It's fantastic to hear that you had a great experience and that Caleb provided delightful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
Service TBS
by Plastruk on 04/20/2024Brought my truck in for oil change. They were able to get a TBS done during visit and advise me on next step. Spent time explaining processIt's great to hear that you had a positive experience during your visit for an oil change. The fact that we were able to also address a TBS and advise you on the next steps shows our dedication to thorough service. Spending time explaining the process further demonstrates our commitment to keeping you informed and ensuring your vehicle's optimal operation. Thank you for choosing us!
Owner private Lincoln MKZ
by SK Murdock on 04/02/2024Arrived 30inutes early, Atlanta traffic. went over anticipated work, reviewed my concerns, received estimate and service was done under budget. Friendly staff and punctual work.Thank you for sharing your experience! We're glad that despite the Atlanta traffic, you were able to arrive early and that the service exceeded your expectations. We appreciate your feedback about our friendly staff and punctual work.
Service work
by Roadrunners on 03/29/2024Oil change tire rotation and fuel filters. Had damage parts and Joshua took care of the situation.We're glad to hear that you had a positive experience with us during your oil change, tire rotation, and fuel filter service. Our team takes pride in providing excellent service, and we're pleased that Joshua was able to take care of the situation with the damaged parts. Thank you for choosing us for your vehicle maintenance!
Transmission replacement
by Mark Mcc on 03/29/2024The Josh and crew did a stellar job getting the repair done on time and within budget. I would highly recommend using them for your next Ford repair.Thank you for sharing your positive experience with Josh and the crew! We're glad to hear that they did a stellar job getting your repair done on time and within budget. We'll make sure to pass along your recommendation. Thank you for choosing us for your Ford repair needs!
Good service
by Rosey2TheDee on 02/24/2024Good service within estimated timeframe. Clean facilities. Customer rep had really bad breath and was digging in his ear. Please be more mindful of the customer experience.Thank you for bringing this matter to my attention. I apologize for the inconvenience you experienced during your recent visit. While I'm pleased to hear that you found our service timely and our facilities clean, I am genuinely sorry to learn about the issue with the customer representative's bad breath and ear digging. I am committed to addressing this concern promptly to enhance our customer experience. Kindly contact me so that I can further understand the details and take appropriate measures. I appreciate your feedback and look forward to the opportunity to regain your trust. Jeremy Smith General Manager (678) 784-1235 jssmith@southeast.group1auto.com
Excellent Experience
by Larry Willis on 02/23/2024In an out, with all questions answered. Staff was on point. Ask for Jonny Streetman if you go in for service. I will be back for sure!We're thrilled to hear that your experience was quick and efficient, with all your questions answered by our on-point staff. Thank you for recommending Jonny for service – we appreciate your positive feedback! We look forward to having you back for future service needs. Thank you for choosing us, and we're excited to serve you again!
Great service
by PRCherc on 02/22/2024Service writer Justin handled everything very efficiently. He arranged for the vehicle to be picked up at my home. The pick up was prompt and on time. The driver was very courteous. Justin called me when the vehicle arrived. They did… exactly what they were supposed to do. It was in delivered back to my home, and a very timely fashion.We appreciate your positive feedback regarding the efficient service provided by Justin at our dealership. It's great to hear that the vehicle pickup and delivery were prompt and courteous and that everything was handled efficiently. Justin and the team are here to assist you. Thank you for choosing our dealership, and safe travels!
Great service
by Jonathan A. on 02/20/2024Service Advisor Jonny helped get my Service started and at a fair price and made sure my request for specific inspections were done. Timely service as well. This dealership can be busy at times throughout the day but still managed to… complete in an acceptable time frame.Thank you for sharing your positive experience with Service Advisor Jonny! We're glad to hear that he helped get your service started at a fair price, ensured specific inspections were done, and provided timely service. Managing service efficiently, especially during busy periods, is important, and we're pleased to know that your experience met your expectations. Thank you for choosing us, and we appreciate your business!
2024 expedition
by David E on 02/11/2024This is the 4th vehicle we have bought from here in the last 2 years. They are a 6 star company. From the sales men to the finance mangers. And every one else. We drive 2 hrs from Alabama to buy from them.Thank you for being a valued and loyal customer! We're thrilled to hear that you've had such a positive experience, and we appreciate your continued trust and business. Your kind words about our salesmen, finance managers, and the entire team mean a lot to us. Safe travels, and we look forward to assisting you with any future automotive needs!
Mr
by Lmhbrother on 02/03/2024Had F150 back wheel well liners Installed and inquired on bed covers. The entire experience from part dept to service. All were very helpful with knowledge and friendlyness. You should be proud of them. And be sure to stop by ea h dept… to say a extra thank you for their commitment to make you dealer A#1.It's fantastic to hear about your positive experience while getting F150 back wheel well liners installed and inquiring about bed covers. Thank you for choosing our dealership, and safe travels with your F150!
Service Experience
by Jim Lain on 02/02/2024Jonny S was really good. Took his time with me and answered my questions. Followed thru quickly. Very polite and knowledgeable!! Great guy.We're pleased to hear that Jonny provided excellent service, took his time to answer your questions, and followed through quickly. Politeness and knowledge are essential aspects of customer service. Thank you for choosing our dealership, and we appreciate your positive review!
Oil Change and Tire Rotation
by GeorgiaMade on 02/02/2024Great service! Fast! A+++We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Oil change
by Shannon on 01/30/2024This is the 2nd oil change I have gotten at the dealership. Even with an appointment the 1st time took over 3 hours while I waited there. The 2nd one took 2 hours with an appt while waiting there. Customer service was good. The wait time… however was not.Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.
Thank you for bringing this to my attention. I apologize that your oil change took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith@group1auto.com
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024