Customer Reviews of Subaru of Kennesaw
Review type:
This is it!
by Patti on 09/19/2024
If you could ever describe a vehicle purchase as being “pleasant”, this would be it. My salesman was Harrison King, who was a pleasure to work with. There was absolutely no pressure from him or any of the people involved. Everyone was very… courteous, friendly and helpful. I would use this dealership again without question. I give it a huge thumbs up! ("Huge" would be in all caps if it were allowed!!!).
243 reviews
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A great dealership!
by sadiehunter on 09/13/2013updated 04/25/2025Sales and service is wonderful.Absolutely delighted!
by GwenandRon on 12/19/2013updated 04/25/2025My wife has driven Mazda vans for years, so in February of this year we bought a 2013 Mazda 6 "Sport". Big mistake! It' is a sporty car for young sporty people. At 75 we are no longer sporty! ( it took us several months to figure that out!)… We have never traded a car with less than 175,000 miles so we expected to get burned on the trade. We used Edmund's recommendation and negotiated via e- mail with 4 local dealers and heard back from all of them. Of those four, it became apparent from the start that Stephanie at Kennesaw was an honest, up front contact that I could trust and work with. She wanted the sale and was very responsive to all of my questions but never was over aggressive. When we finally agreed on a fair exchange, I drove over to Kennesaw and completed the deal with no hitches or surprises. By the way, Kennesaw was the most distant of all the dealers but it was worth the drive. When we got home with our new Forester and pulled up to the garage, I realized that we had inadvertently left the "door opener" attached to the sun visor of the Mazda! I called Stephanie and asked her to see if she could located my remote! Although it was late in the afternoon when I called, UPS delivered it to our door before noon the next day! The sale was over so they really didn't have to "overnight" the remote, ( and I did not request it) but they did and that is impressive! So, what's not to like about that car buying experience? That was honestly the most pleasant car purchase that I have ever made and remember, I am 75 years old!Stress Free Buying Experience
by SaraOIB on 04/10/2013updated 04/25/2025I had always owned another make of car, and I had not bought a new car in over 10 years. Thus, I was stepping into uncharted territory for me and was dreading the whole process. So, I went to Subaru of Kennesaw with the thought that I would… just test drive one and then come home. From the moment I shook hands with a greeting from John S. until the final handshake as a proud new owner of a Subaru, I was treated with the upmost courtesy from everyone at this dealership. I didn't feel pressured or stressed, and just so amazed at their attention to detail. They took the time to show me where every 'gizmo' was located and how to use it, thus I knew I was truly getting a better equipped car than I may have realized coming in off the street. They made me a believer in quality of this car and the expertise of this dealership.Honest Dealers
by Em_T on 07/09/2013updated 04/25/2025Subaru of Kennesaw did not play games, they gave me an honest, fair deal. They were extremely kind and didn't pressure me. I will buy another vehicle from them in the future.Buy from these people!
by Chattown_Vol on 12/18/2013updated 04/25/2025I recently purchased a 2014 Outback through Subaru of Kennesaw. I have bought several cars over the years and this was BY FAR the best experience I have had. I handled almost the entire process online with Stephanie F. We exchanged several… emails over the course of a week to negotiate the price of the car and my trade in value. The entire exchange was smooth, fair and seamless. Once I arrived at the dealership they honored everything to the letter/number and I was out the door with my new 2014 Outback in about an hour. I cant say enough about the courtesy and professionalism of this dealership. I have three kids and all will be in a Subaru from Kennesaw.BEST experience EVER!
by schlarb73 on 04/15/2013updated 04/25/2025William and Louis are the best! I don't know how Louis does what he does, but he will work until he finds the best deal for you. I hate, HATE buying a car, I have always felt like I was taken when my back was turned. I was introduced to… Kennesaw Subaru by my fiances family and have never been happier. I bought a 2011 Forester in July of 2011, where all my expectations were exceeded and beyond. I just recently traded the 2011 Forester in for the 2014 Forester Turbo (which I am in love with)! This 2014 makes our 15th Subaru in the family. There is a reason we keep coming back to Kennesaw, you always leave feeling like you are special. No vultures here!They treat you like family.
by kw13 on 01/07/2014updated 04/25/2025What a pleasant experience we had at Subaru of Kennesaw. We found smiling faces and non aggressive sales people. Charles, Stephanie and Louis were so helpful in making my dream of owning a Forester Limited happen. This is a warm, friendly… dealership that is all about building long term relationships and making you feel like family and not just another "customer". It doesn't end there......they follow up even after your drive off and check to see if you have any questions or needs or can further assist you. I love my new Forester and am a Subaru of Kennesaw devotee for any future purchases."A1A"
by owlckpete on 04/22/2013updated 04/25/2025From the internet,the test drive,Stephanie F.(sale&internet)the paper work Louis K.(sales manager)scheduled maintenance.Steve Napier(service manger)and to make sure my 2014 forester (4/10)starts off with the right foot.This dealership… by-far is the best.I'm happy to be part of subaru of Kennesaw family and will let my friends&family know that they are " A1A "mrmickey
by dstelly on 02/20/2013updated 04/25/2025all is goodGreat service and fine people @ Subaru of Kennesaw
by talkgtr on 12/14/2013updated 04/25/2025I have nothing but great things to say about SofK. Love the car, great service and good folks.A++ Buying Experience
by don233 on 05/27/2013updated 04/25/2025Subaru of Kennesaw is an outstanding dealer and our sales representative, Charles B., was a true professional from first introduction to parting product information as we left for home. Good pricing, fair trade-in values, easy financing -… almost makes you wish want to trade cars more often. It was such a good experience we did it twice in two weeks!First time car buyer- great experience
by Dailey116 on 09/30/2013updated 04/25/2025I had a fantastic experience at Subaru of Kennesaw. They had a ridiculously huge selection of cars and I was able to look at several brand new Outbacks and Foresters that had all of the features I was looking for. The sales representative I… worked with, Stephanie, and her sales manager went above and beyond in order to get me what I wanted within my tight budget. They were fast, efficient, and cheerful. I would highly recommend Subaru of Kennesaw to anyone in the market for a new car.Customers for Life
by erskinechille on 04/16/2014updated 04/25/2025We went to Subaru of Kennesaw to look at the 2014 Outback and compare it to a Hyundai Santa Fe (before thinking we would probably return to purchase the Santa Fe). William answered all of our questions, took us for a test drive, and worked… with us most of Saturday to ensure we got the best deal possible on the exact Outback we wanted. After working with Louis to secure a great trade for our BMW to get the white Outback, they saw us eying the green 2014 Outback parked in the showroom and went right to work on a trade deal for our Jeep Wrangler. Monday we went back, signed the papers, and picked up our 2nd 2014 Subaru Outback from Subaru of Kennesaw! We could not be happier with them. William, Louis, and Johnny are all outstanding. Subaru of Kennesaw made lifelong customers and the best advertisers money could ever buy!First Time Buying a Car
by hsubaru1 on 04/24/2013updated 04/25/2025This was my first time buying a car and my experience was great. They were not very pushy in getting me into one of their cars. they took the time to show me the new and used cars and figuring out what was the best decision to make with my… strict budget. I was very pleased with the staff and love my "new" Subaru Forrester.Great Experience
by leegodwin on 08/16/2013updated 04/25/2025The time before last when I went to Subaru of Kennesaw, I had a pretty rough time simply due to the very abrasive person behind the customer counter - this was th first time I'd ever not enjoyed a trip to a Subaru dealership. This time… however it was a 180 degree U-turn and my experience was excellent, I gave them one more shot and much to my delight they have a new young lady by the name of Lucy working behind the counter. Very polite, very accommodating and extremely professional, my faith in the Kennesaw dealership was restored. Aside from the customer service, they seem to have excellent techs who seem to know their stuff very well. No matter what the issue they have found it immediately and fixed the issue with no fuss or expense (I have a 2012 WRX). As a side note; if you do have an issue with their service, they do take it very seriously and contact you to try and make things right....I appreciated that which is the reason I returned and will continue to use Subaru of Kennesaw. I will very likely be purchasing my next Subaru from these guys.Extremely pleased!
by Lucy30144 on 12/22/2013updated 04/25/2025We recently bought a new Forester, and were extremely pleased with our experience at Subaru of Kennesaw! There were no "hard sell" tactics like we had experienced at other dealerships in the area, and every step of the buying process went… very smoothly! I would highly recommend this dealership!Great Experience
by SBCarGuy on 04/19/2014updated 04/25/2025I did my research on the internet and made test drives before getting to the dealership and knew what I wanted to buy. I rented and drove the Ford Edge, Nissan Rogue and the Subaru Outback ahead of time. That being said, it was a pleasant… experience buying a vehicle from Subaru of Kennesaw. Normally I feel like I've been taken advantage of when I drive off the lot, but not this time. Our salesperson, John S., was professional and took the time to explain how everything operated on the vehicle. After the sale follow up is exceptional.My 2014 purchase
by myfirstsubaru on 04/09/2013updated 04/25/2025Purchasing an auto from Subaru of Kennesaw was an absolute delight. There was no pressure whatsoever from any of their showroom or internet online sales staff. I did the majority of my shopping online searching and interacting with John S.… of Subaru of Kennesaw. With help from John I was able to narrow down my choice of vehicles while Johnny was finding the best financing he could get for me. Next thing I know it was time to go to the dealership and test drive my vehicles of choice and determine which one I was planning to settle on. Again; all of this with NO pressure whatsoever. Once I confirmed Subaru was my vehicle of choice and which Subaru I was going to purchase, with all the prep that Johnny did in the background (prior to me even visiting the dealership) that made it that much easier for John and Lou to get the paper work together and I was able to ride out in my new 2014 Subaru. John even made it a point to introduce me to the folks in the service department before I drove out. I have to say this was the MOST pleasurable auto shopping experience I ever had and I would encourage all to stop by and consider Subaru of Kennesaw. Give this experience, when its time for me to replace my second vehicle (which may be later this year), you can bet it will be a Subaru from the folks at Subaru of Kennesaw. Thanks for the experience, SidHands down, the best dealership to purchase a vehicle
by dlm55 on 08/29/2013updated 04/25/2025My husband and I have been purchasing new cars together for 35 years. We have bought cars of different makes and models but love our Subaru's. Subaru of Kennesaw has been the best buying experience ever. We have purchased two Subaru's here… and both times have been excellent. Everyone at this dealership is very professional and great to the customers. Thanks John and Louis, we are looking forward to our next purchase!Pleasantly surprised
by B2J on 09/26/2013updated 04/25/2025Shopped two other Subaru dealers first. Went to Kennesaw, told them what we were looking for. Looked at choices. Drove one. Asked for quote, left with written quote. One last check with other dealers. Went back to Kennesaw and bought. No… pressure, no negotiation, best price. Absolutely the best.New car purchase - great experience
by cd_e on 09/28/2013updated 04/25/2025When we visited Subaru of Kennesaw, we were looking for a specific car. John was very helpful in helping us obtain the car we wanted. All the sales personnel throughout the purchasing experience were thorough and professional. They did not… pressure us, gave us their best price quote, and left the decision up to us. They also followed-up with us after the sale to be sure we were satisfied with our purchase. We have already recommended this dealership to other friends.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
About our dealership
Here at Subaru of Kennesaw, we're awfully proud of the work we do; representing the Subaru lineup to drivers all across the Atlanta area is one of the things that brings a big smile to our faces. In fact, we like it so much, we happen to be Georgia's #1 Subaru Dealer by volume--so it seems like y'all like us, too!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
by Barry Lewis on 09/21/2024