BMW of Macon
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Customer Reviews of BMW of Macon
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Excellent Overall Experience
by Josh on 03/21/2025
updated 03/28/2025
Sales and finance staff were easy and pleasant to work with. Tray was great to work with and followed up
198 reviews
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Excellent Overall Experience
by Josh on 03/21/2025updated 03/28/2025Sales and finance staff were easy and pleasant to work with. Tray was great to work with and followed upAnother good experience
by SW on 03/04/2025My salesman I have dealt with the last 6 years left BMW, so I had to work with the manager and a new salesman. I really enjoyed working with Anthony and especially my salesperson Hunter. Hunter was very thorough and knowledgable and I… would definitely work with him again.The Best Ever!
by Quencheckiee Wayne Averett on 02/19/2025Please allow me to thank Kwame Poku for working with me to secure a 7 series form BMW of Macon. In addition, the above excellent standards on behalf of BMW as a professional and his vast knowledge of the product line and features. This… truly made the difference with my decision not just for me but also this experience with be shared with my family and my friends. Again, thank you Kwame!X2
by Aaron on 02/03/2025Our experience at BMW of Macon was perfect. Tray W. took great care of us from the minute we walked in until over a month later when we purchased our New BMW.Amr Ali - BMW of Macon
by Angela Williams on 02/01/2025Amr Ali, Tyler and Omar were exceptional. Ali went above and beyond with his commitment and communication. He was diligent in his pursuit to find the right vehicle and give me the best deal for both the dealership and me as the consumer. He… communicated regularly throughout the process to ensure the service that I received was up to my satisfaction. Thank you BMW of Macon Sales Team.Sales experience bmw macon
by Catherine Fowler on 01/31/2025A truly exceptional team of Omar, Ali. And Tyler. Very professional and knowledgeable. And Kwame helped me with the techGreat experience
by Doctorv on 01/31/2025A low key, outstanding experience with Omar, Ali and Kyle. Would do againExceptional Experience
by Dr Jeff on 01/13/2025Recently, I had the pleasure of purchasing two new BMWs from BMW of Macon, and the experience exceeded all my expectations. From the moment I arrived, I was warmly welcomed by my client advisor, Tray Ward, whose professionalism and friendly… demeanor set the stage for an outstanding car-buying experience. The general manager, Scott Smith, went above and beyond to ensure I found the perfect vehicles tailored to my preferences. It was evident that their goal wasn’t just to make a sale but to provide genuine satisfaction. One of the most impressive aspects of my experience was the personalized service. Tray Ward kept me informed at every step, ensuring a smooth and seamless process. The BMW Genius, Kwame Poku, demonstrated exceptional expertise, taking the time to familiarize me with the BMW iDrive system and ensuring I felt confident using it. Additionally, the finance director, Michael Perez, provided clear information about available warranties and optional services. He respected my time and never resorted to high-pressure tactics, which made the process even more enjoyable. BMW of Macon truly excelled in understanding my needs and went the extra mile to deliver exactly what I was looking for. Their unwavering commitment to excellence, dedication to outstanding customer service, and genuine passion for their work make them a true standout in the automotive industry. I am absolutely thrilled with my new vehicles and overall experience. In fact, I was so impressed with the exceptional service that I recommended BMW of Macon to my son, nephew, and a few active-duty officers. I even assisted in facilitating my son’s and nephew’s purchases, and both drove away with new BMWs of their own. BMW of Macon embodies quality, care, and professionalism. I am confident that anyone who chooses this dealership will have the same incredible experience I did. Tell them Dr. Jeff sent you!Purchaser
by Jimmy Holmes on 12/25/2024Had a great experience. Mr.Deion was exceptionally proficient,patient and professionalHappy Owner
by Proud BMW Owner on 11/02/2024updated 11/19/2024Effortless Sale, awesome deal, happy BMW owner!Amazing Experience
by Kevin on 11/03/2024Working with this dealership was absolutely an amazing experience. I would highly recommend them to anyone even out of the state like me. Very accommodating.Negligence and broken promises
by Krishna m on 10/17/2024I purchased my BMW directly from BMW of Macon in April 2019 and have always been the sole owner of the vehicle. From the day I drove it off the lot, I entrusted every single service and maintenance task to this dealership, never cutting… corners, always staying on top of oil changes and recommended repairs. This was my first high-value vehicle purchase, and I made sure to treat it with the utmost care, believing BMW of Macon would do the same. However, a week ago, while driving home on the interstate with my two small children late at night, the engine completely shut down without warning. This was a terrifying experience that put my family’s safety in jeopardy. I had the car immediately towed back to BMW of Macon, where I waited two days for a diagnosis. The service team informed me that my car needed a brand-new engine because a bearing had worn loose, causing the drive shaft to create a hole in my oil pan, which led to the engine shutting down. The repair cost? A staggering $34,000 on a car that is worth no more than $16,000 at this point. My insurance won’t cover it because the BMW technician, Chris, told them it was a mechanical failure—a failure that he stated is a common issue in BMWs. Yes, you read that right. This is apparently a known problem, according to Chris, and yet, despite the fact that BMW of Macon is the only place to ever service my vehicle, I was never once warned or advised that this could be something to watch for. They’re quick to tell me when my air filter needs to be changed or when my brakes are wearing down, but they conveniently never mention an issue as severe as this? Why was I never warned? If this is a common problem that they’re fully aware of, how was this not checked or addressed during any of the countless services I’ve paid for? Now, I’m out a vehicle, out thousands of dollars, and left with a car loan balance I can’t do anything about. BMW of Macon’s negligence and failure to inform me of this “common” issue have left me stranded—literally and financially. Their lack of accountability and disregard for my safety and that of my children is beyond unacceptable. Do yourself a favor—if you care about your vehicle and your peace of mind, do not trust BMW of Macon with your car. Their negligence could cost you far more than just money. It could put your life at risk.Award winning service!
by Alexis on 10/09/2024Excellent service from start to finish. Executed the mission perfectly of purchasing vehicle.Car purchase
by Martin Zivitz on 09/19/2024My car buying experience was amazing. All of my questions were answered. The staff is extremely knowledgeable and friendly starting with Mr Jason Diaz.The Best
by Richard H on 09/04/2024updated 09/13/2024Thank you Scott for always making the process hassle free. I hve been doing business with you for years and never had a single issue. Always fair and excellent service after the sell. You made taking delivery easy.BMW X3
by Jennifer on 06/20/2024I originally was on my way to a competitor next door when I just out of the blue decided to see what BMW had. I went and saw and fell in love with the blue exterior and cognac interior! Then Gregory Roberts our Sales Rep just sealed the… deal with this amazing no pressure approach which is what I needed. I still went next door as had always thought my dream car and immediate left due to the horrible customer service and frankly I just loved everything about next door. I returned and waited on the numbers and was pleased with that side of the transaction. The finance division also was friendly and non-pressuring. Again overall and in all ways this was definitely the best car buying experience I have ever had and I have bought a lot of cars!Montrell Patterson
by Montrell Patterson on 05/07/2024Awesome experience. I didn't feel rushed or pressured and my Sales Rep and the whole team were true professionals.BMW of Macon GA purchase
by Purchase Experience on 04/26/2024This was our first BMW purchase. The purchase was exceptional from the vehicle search, financing, deal closing to vehicle delivery. The entire sales team exceeded our expectations. Thanks for such a flawless process. So far, very pleased.Great experience
by Eddie and Colista Battle on 03/28/2024Took care of all of our needs, very knowledgeable, and I will definitely recommend them to everyoneAnother great experience
by Rico Richardson on 03/22/2024The entire team excelled at providing an honest, warm, and friendly experience. BMW of Macon is tops. Thank you to Anthony, Nadia and Michael!VW Lexus Used Car Trade
by Donald and Cynthia Hayes on 03/20/2024This online purchase was perhaps the most enjoyable purchase we have ever made. The transaction was seamless. Our compliments to Omar and his team. We are not the easiest customers to work with, but his BMW team was always respectful and… responded as needed.
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