Ed Voyles Chrysler Dodge Jeep Ram
Customer Reviews of Ed Voyles Chrysler Dodge Jeep Ram
Review type:
Oil & Filter, and warranty service
by Peterh7777 on 10/04/2015updated 11/07/2015Appt was on schedule for appt time made, no waiting to check in. Service adviser was professional and helpful. Service was preformed as promised.Very patient and helpful
by chrisliphart on 10/28/2015I came in Sunday with a pretty run down Jeep to trade in. They offered me more than I expected and worked hard to get my payments down into the range I needed. I cannot recommend the team (especially Clint Hatfield) enough!Thank you for taking the time to write about your experience. We are happy to hear that your purchase went well with Clint Hatfield. We truly appreciate your business!
Repair of 2004 Jeep Liberty
by GaTech69 on 10/12/2015Service Advisor Mike Jones was super! He was very professional, knowledgeable and friendly.Thank you for taking the time to write about your experience. We are happy to hear that your service visit with Mike Jones went well. We truly appreciate your business!
new truck sales
by samr711 on 10/07/2015Very pleased with Todd and Especially Clint they worked very hard to complete the "deal". and when it came to financing Steve too made the most easy process I ever had than you!Thank you for taking the time to write about your experience! We are pleased to hear that Todd Prine, Clint Hatfield and Steve Fazzalaro were all helpful in your recent purchase. We truly appreciate your business!
The grossest repair of the year...
by michellep3 on 10/02/2015Our Chrysler Town & Country had a horrible smell the day after we turned the car on and heard a squealing sound and scratching. We had identified that the smell was coming out of the A/C vent. We suspected that it was a rodent. We did… not buy our car in this area, but it was still under warranty. I called two other dealerships who wanted nothing to do with the problem, but Jay answered at Ed Voyles and said to bring it in ASAP. Jay called us as promised the next day, and informed us that the technician, I believe his name was Chuck, had been working on it for 2 hours and was having a very difficult time removing the decomposed rodent and maggots in the a.c. housing, he wanted to ensure that I was ok with them going over the original estimate. He kept me posted throughout the day, and the car was ready a day earlier than promised and smells great. We love our Town & Country. While I would prefer that this be covered by the warranty since the car was designed in a way that a rodent could get in to that area to be killed, I do not blame the dealership for the car design of the lack of this problem not being covered by warranty. To the contrary, the dealership, and the technician specifically, went way above and beyond to remove the rodent and ensure our car was clean and safe for us, our toddlers, and our 9 year old. They were very concerned about ensuring that it was completely removed and the part was thoroughly cleaned for our health safety. It's not something I could have done, I hope to never experience it again, but I am very happy with the service received from Ed Voyles for this repair.Thank you for taking the time to write about your experience. We are happy to hear that Jay Juman and Chuck Allen took good care of you and that we exceeded your expectations on getting the vehicle back to you sooner than expected. We truly appreciate your business!
Thank You Jake Seymour
by mizzmicki on 09/23/2015Want to take the time to say "Thank You Jake". I apprectiate everything you did. Keeping me informed with all that was happening with my car, getting me into a rental. Will see you for my next service.Thank you for taking the time to write about your experience! We are happy to hear that Jake Seymour took good care of you and your vehicle at your last service visit. We truly appreciate your business!
Miss Monti does a great job
by Jansen15 on 09/22/2015We had an excellent experience at Ed Voyles purchasing our most recent Jeep Cherokee. This year we chose to try out several models and Monti was very patient with us talking through the pros and cons of each model with what our needs are.Thank you for taking the time to write about your experience with Ed Voyes CDJ and Monti Hansard! We are happy to hear that it went well and we truly appreciate your business!
Emergency!!!!!!!!
by sunmicdone on 09/13/2015Travelling from St. Louis to Florida! had a problem with vehicle, called Dealer they were able to squeeze me in and repair my vehicle same day! I was turned down by Palmer Chrysler Dealership! Thoroughly pleased with work and time job… was completed. Special shout out to Jeff Kurtz service advisor, was courteous and professional! Super pleased with results from Ed Voyles Dealership!!!!!!!!!!!!!!!!!!!Thank you for taking the time to write about your experience. We are happy to hear that Jeff Kurtz and the staff were able to get you back on the road fast. We truly appreciate your business!
A boring chore made easy
by MyBigBlue on 09/05/2015No one likes going to the dentist or the car dealership to get things done. Wait, wait, wait...how much longer is it going to be ?? etc. etc. I was PLEASANTLY surprised not to find any of the above. I was greeted promptly upon arrival, the… service tech was pleasant, professional and seemed to be genuinely concerned about my visit. The service tech, Brett, answered all my questions and kept me informed on the time. I know the top score is a "10" but if I could I would give the dealership and the service tech a "20". Great job.....keep it up.Thank you for taking the time to write about your experience, we are happy that you had a good visit and that we exceeded your expectations. We truly appreciate your business!
Great Customer Service
by EDHATLANTA on 09/01/2015The entire staff was curious and helpful and internet specialist Daniel Reece enabled purchasing a vehicle from Ed Voyles effortless.Thank you for taking the time to write about your experience. We truly appreciate your business!
Excellent service
by Nuke99 on 08/22/2015My service was performed exactly as stated. The Service Advisor was very knowledgable and thoroughly briefed me on the scope of service (recalls). The service manager gave me a very good review of features on my Uconnect system and… assisted me in customizing my settings. I am very happy with my service experience.Thank you for taking the time to write about your experience. We are happy to hear that your service visit went well. We truly appreciate your business!
First time Dodge Owner
by vernonelder on 08/18/2015The service went well. They were aware of my time constraint and completed my work effectively and efficiently.Thank you for taking the time to write about your experience. We are happy to hear that your service visit went well. Ed Voyles Chrysler Dodge Jeep Ram truly appreciates your business!
Fixed my Truck
by QMR on 08/09/2015Brought in my old Ford truck for repairs, they fixed it promptly and to my satisfaction.Thank you for taking the time to write about your experience. We look forward to providing you excellent service on every visit! We truly appreciate your business!
Outstanding Service Advisor
by Ms_Eva on 08/04/2015I have been a customer of this dealership for approximately 6 years! I have had the same service advisor for the past almost 3 years and he is a gem! Always professional, always great advice, Always goes above and beyond. I am not his… family but the way he treats me gives me a feeling as though I am. It doesn't matter how many times I call or email him he always responds within a decent time frame. I feel that he is a very honest person and that I can trust him with my service needs for my car.Thank you for taking the time to write about your experience. We appreciate customers like yourself that give feedback on your service visits. We are happy to hear that everything has gone well and we truly appreciate your business over the last 6 years!
Routine Oil Change
by mygdgs on 08/03/2015As always they completed my oil change timely and install a front plate for me. I have been going to the same facility for over 30 years with no complaints.Thank you for taking the time to write about your experience. We appreciate customers like yourself that give feedback on your service visits. We are happy to hear that everything has gone well and we truly appreciate your business over the last 30 years!
Lisa's Survey
by LisaMurray on 07/29/2015Very happy with the care both my car and I receive at Ed Voyles. I exclusively use this service center even though I live in Stone Mountain and there are closer service centers.Thank you for taking the time to write about your experience. We appreciate customers like yourself that give feedback on your service visits. We are happy to hear that everything has gone well and we truly appreciate your business!
A GREAT ED VOYLES EXPERINCE FOR THE LAST 8 YEARS
by 313Challenger on 07/29/2015they service team there are great until the last drop, got me in for and oil change at 15 min till close. What a great Team!!!Thank you for taking the time to write about your experience. We appreciate customers like yourself that give feedback on your service visits. We are happy to hear that everything has gone well and we truly appreciate your business!
great customer service
by GingerLaudie on 07/28/2015The transmission fill tube broke off my 2011 jeep compass. The part was under warranty. I called the service department and they set me up with an appointment right away. There was no haggling about whether or not the part was cover under… my warranty. It was fixed by the end of the day. I was also told about other service that my vehicle was do for. I had the oil changed. Came into pick up my car and my car was ready and brought to the door. Great service all around. From the secretary, to my point of contact for the service to the cashier.Thank you for taking the time to write about your experience. We appreciate customers like yourself that give feedback on your service visits. We are happy to hear that everything has gone well and we truly appreciate your business!
Time
by chazdth on 07/28/2015The only problem was not all the work could be completed because we would need to leave the vehicle. We live in Cartersville and don't have a way to do that. This should have been told to us when we made the appoint. We do understand that… it was very busy that day, but we made the appointment about 2 1/2 wks prior. I'm sure there will be a way to work it out at a later date.Thank you for taking the time to write about your experience. If you have any questions or concerns, please feel free to reach out to me at cgarcia@edvoyles.com or 770-429-1100 ext. 5008. --Ceci Garcia, Operations Manager--
Switch and Bait
by rockdoggy on 08/14/2014Dealer gave me a quote and then financed with Chrysler Capital and lowered my discount and added the rebate in for his own profit. I thought rebates go to customers. I bought from out of state and had to drive a long way to get the… car. Dealership refused to tell me whether or not discount included rebate, charged me a electronic filing fees for which in my state does not exist. Untruthful, last minute changes to contract. So it was turn around and drive back empty handed (met half way in a restaurant with no way to sort out contract issues) or walk away. I signed begrudgingly and when asked for refund was told basically "you singed it your screwed". I would go far and wide to avoid these guys. I was told that this used to be a family owned business but now is under corporate control. Don't really care about the customer at all, just how much they can fleece them for.I would like to start off by saying that Ed Voyles Chrysler Dodge Jeep Ram is and always has been family owned. This purchase as described is not normal for our dealership. With the limited information in this review, I am unsure how to contact you directly. I would be glad to discuss the purchase at your convenience. I can be reached at 770-429-1100 or by email at cgarcia@edvoyles.com. Thank you, Ceci Garcia --Operations Manager
[violative content deleted]
by julescor on 10/25/2009The service department is incompetent at Ed Voyles. I took my car in because I was referred by Good Year, my air conditioning wasn't working. Good Year told me it was the door that controlled the flow of air for the air conditioner. THey… felt that their labor would cost too much. I went to Ed Voyles and told John my issue. I also noted to him that on my way there, the temp. gauge was running hot when the car was idled. The air conditioning was the main issue. Had to leave the car over night, upon picking it up, one of the workers brought the car out to me and told me my window wouldn't go up. I said the window was fine when I brought it in. 2 days after the repair, which I failed to mention, cost me $1140!!!!! Keep in mind I paid $59 to have an extra key made. I was told they replaced the fans. So, 2 days later, the air isn't working again, doing the same thing, running cold for about 30 seconds, then you could hear something shut, (the valve door) and it would blow hot air. I called John and told him, he told me to bring the car back in. I had to take time off of work and go down and wait for them to look at it yet again. I never mentioned the window, as I was disgusted that I paid all that money to them and still had the same issue I brought the car in for the first time. I was then told that I needed a radiator which would cost me $900!!!!! Are you kidding me? What happened to the air conditioner. The temperature gauge was fine, the car isn't over heating......!!!!!! I left and went to my bank to reverse the charges. They came back to me telling me that since I signed off on the car when I picked it up, they couldn't return my money. Well, you can't get your car until you sign the paper. You don't know how your car is once the paper has been signed and you have left the premises, to discover that your car is still not fixed, ARE YOU KIDDING ME> I took the car to another private mechanic who had to fix the window, for $100 and looked at the air conditioning, he too told me it was an air flow problem. I am currently waiting almost a week now on a call from Scott Copeland, who I told my saga to and asked for half my money back, which I think is more than fair. The initial call to him was on Tuesday afternoon, he told me he wouldn't get back to me til Wednesday afternoon. No call, so I called him on Thursday afternoon and got his voice mail, he called me on Friday around noon telling me to call him back, called back Friday afternoon and got his voice mail again. Still no answer, so I have sent an email to him stating that I want an answer by Monday afternoon and if it is not in my favor I want the dealerships manager and the area managers names and numbers.
Thank you for taking the time to write about your experience. We are happy to hear that your service visit went well. We look forward to helping you with all of your automotive needs in the future and truly appreciate your business!
by edvoylescdj on 11/17/2015