Nalley Acura
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Customer Reviews of Nalley Acura
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23 sales reviews
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I would definitely recommend Nalley, very family and military friendly!
by miketuraso on 04/30/2016After dealing with all kinds of shady, clueless, and down right rude salespeople, Last on my list was Nalley Acura. Voyles wouldn't return phone calls, Acura in Columbia wanted 4k over the fair market value, the Acura lot in Augusta looked… more like a welfare office than a premium dealership. I submitted my very specific query online and got an email in a few hours from David Bowman. At first I was skeptical, but David's friendly attitude and honesty led me to work with him and find exactly the kind of vehicle I was looking for. I'd been calling and visiting dealers for months, and could never get the honest trade in and purchase price I wanted. David did all the work via email, I simply drove down, signed papers, picked up the keys and drove home, all with two little kids. Easiest car buying process I have ever been through.Great service
by junior1991 on 10/17/2015Friendly service. We were 100% satisfied with our sales person Phil Nethers. I would recommend this dealer to all my friends and family.Great Car Buying Experience
by Monela1 on 09/23/2015I needed a nice, reliable car with an affordable payment, and I didn't want to go the traditional route of "going to the dealership", it has been such a frustrating experience in the past. So, I decided to go online and stumbled upon Nalley… Acura. Internet Director, Chandra Mayo worked arduously to find the best car for me. She was very knowledgeable and quick to respond to my questions. While keeping my budget concerns in mind, she helped me to narrow down a few options. When I finally decided upon a car to purchase, Ms. Mayo informed me that the car I was interested in, was at a sister dealership. She reassured me that she would personally go get the car and bring it to Nalley Acura, so I could test drive it. It loved the car!!! With the excellent customer service and high standard of professionalism that Ms. Mayo demonstrated to me, I was sold. I would highly recommend Chandra Mayo at Nalley Acura for your future car purchases.Exceeding expectations!
by Swampthingdrc on 09/18/2015Chip and Chandra at Nalley Accura made buying my family's vehicle a pleasure. Crazy, right? Not at all. From my first internet inquiry about the vehicle to getting its keys and heading home, the experience was stellar, honest,… accommodating and, well, easy. Betting that's the norm. Thanks to Chip. Thanks to Chandra. DarylGreat Salesman
by bobc25 on 07/03/2015I purchased a new 2016 Acura MDX with the help of Charlie Brandon this week. I have purchased many cars over the years but Charlie was by far the best. He had his facts, did not waste my time and brought me the deal I was looking for. He… did an outstanding job. Bob CFlawless
by peige29 on 02/25/2015I purchased a car from Nalley acura in marietta ga and the service was impeccable. I started my purchase online and my salesperson Eric Lauterbach was awesome. He was very helpful, professional and friendly. He had everything waiting and… made the buying experience so quick and painless. They got me out of a clunker and into a luxury car. I will definitely will go back to buy another car and will recommend them them to all my family and friends. Thank u Eric and the finance manager.Very impressed with Nalley Staff
by Loriahn_H on 12/26/2014My husband and I were very impressed with the professionalism, friendliness and inventory at Nalley Used Cars. We started our search online and had the pleasure of working with Eric, who was extremely friendly and fun to work with. This… staff goes out of their way to make their customers feel valued. We will definitely start here when we purchase our next car.Always Greeted Friendly
by x3newtom3 on 12/07/2014This was our second purchase from Nalley Used cars. We were so pleased with our first used car purchase that when we needed a second car, we didn't hesitate to take the 2 & 1/2 hr drive to Nalley! Our salesman Chris Pugh did everything to… please us and help us with the sale as did the finance was a breeze.It is our pleasure to work with you to earn your trust and ensure your automotive satisfaction. Please do not hesitate to let us know if you have concerns we can address before your next visit. Thank you, Bill Morell General Manager
Nalley Acura - Great Experience
by HappyBuyerMDX on 07/07/2014I was dreading the buying experience - it's been 16 years since I've bought a car. But Nalley and my salesman, Ryan R., surprised me with a painless - even enjoyable - experience. His focus was explaining the cars and ensuring I got the… technology and options that were right for me. Very accommodating and careful - a wonderful experience.I am so happy to hear that Ryan changed your 16 year dread into a pleasant experience. If there is anything we can do to ensure your continued satisfaction before your first maintenance visit, just let us know! Best, Bill Morell General Manager
Worst of the bunch...period
by fatwallet on 08/11/2009Poor salesmanship. Bad ethics are just a few words to describe this dealership. I understand I happen to have gotten the worst salesperson ever and that can happen anywhere, not just Nalley. I just happened to have bad luck that day. I… could see clearly they were busy and some of the sales people looked nice. I asked couple of people walking out with a new purchase on their input. I could tell some people were pleased. What i found annoying about this place was that the Sales manager gives crap about their reputation in the market or customer service. If you luck out to get a good sales person, you're lucky. if not, when you take the matter to the Sales Manager. He's a bigger problem. Has no respect or mannerisms. Beware beware beware, specially if you like to be treated nicely. If you don't get personal with the insulting words they use around, go ahead try them out. They have good inventory.Nalley Acura, Marietta, GA
by maryjane1960 on 03/10/2009I purchased a 2007 Acura TL, Type S. Aside from loving the car, the sales process was quick, painless and fair. I do recommend the salesperson and would follow him to another dealership but will NEVER deal with Nalley again. I purchased… my car 12/23/08 and still do not have title paperwork. The title person, Rene Campbell, NEVER called me to follow up unless I called first. Each time I called, she had an excuse for why to process was taking so long and said not to worry about it. March 6th I called again only to find out Honda corporate had list the original title and they are requesting another one which should take 4-6 weeks. So, I expect to have my title around June since the [violative content deleted] will probably misplace or lose it again. So far, I've driven to the dealership 4 times to get extended tags. I DO NOT recommend this dealership.Misleading Sales Practices
by LilGreen on 11/24/2008I'll have to agree with other reviewers that say the sales people are misleading. They quoted me above MSRP and also tried to charge me for the pro package, even though I had an email from the "Internet Sales Manager" advertising that they… were including that for free as part of their year-end clearance. They also verbally quoted me one sales and trade figure, yet all those numbers magically got much higher once the final papers were in front of me to sign. I spent 3 hours going over the numbers and reminding them what they'd said, only to be told over and over again that the verbal info wasn't official and there was nothing they could do. Naturally I didn't buy anything from them and wouldn't recommend that anybody else shop their either. If you do, be prepared for quite a ride.Go elsewhere
by lifonedg on 03/12/2008After spending hours at the dealership, I sent out a request for a quote and got a lower price online. The "add ons" they have are outrageous. I agree with the other reviewer-they are not truthful. It is all manipulation and not worth your… time.Very Professional Dealership
by wilhan01 on 01/15/2008I purchased a 2007 TL with Navi back in September. After doing research and talking to a few people around town, Nalley was recommended very highly above the other Acura dealers in the area. I first contacted Nalley via their web site and… told them what I was looking for. I received a very quick response, and met with their Internet Sales Rep the next day. He was very knowledgeable about the TL and its features and options. Although they did not have exactly the color combo I wanted in stock (Black/Taupe), he searched several other dealerships and finally found that they did have one that was to arrive in a few weeks. He told me he would call when it arrived so I could look at it. As soon as it came in I received a call from him that afternoon. Exactly what I wanted! Financing with the dealer was not an issue, as I had gotten pre approved with my bank ahead of time (which I HIGHLY recommend)! All I had to do was negotiate the final price, and I was in and out of the door within 1hr of arriving! Best experience I have ever had purchasing a car! I would very highly recommend this dealership if anyone is looking to purchase or lease an Acura!Nalley Acura was very unprofessional
by kojune on 10/08/2007I found Nalley Acura to be very unprofessional and a liar. First, they tried to sale me the car above MSRP and then tried to add $1000.00 for protection package. Do not I repeat do not buy from Nalley Acura in Atlanta. I purchase my 2008… RDX W/TECH (Black on Taupe) from Baranco (Son Acura) Acura for 34,400.00 price included the $670 destination and protection package. I would definitely recommend anyone buying an Acura to go there. Todd Phipps was my sales representative and he was very, very professional.Great Dealership...Great People...Fantastic Service
by lpetro on 06/06/2011updated 04/26/2025A few weeks ago I bought a 2011 Acura TSX wagon form Nalley Acura. After reading several reviews on the internet I was somewhat reluctant to visit the dealership, but none of the reviews were very recent. For the past 20 or so years I have… purchased Hondas from the same salesman at the same Honda dealership and have been extremely pleaded with all my transactions. But my needs demanded a station wagon and I had searched the internet and Consumer Reports to fine the vehicle to fit my needs. The best fit for the money was the Acura TSX wagon. A physical inspection confirmed my on line conclusions and the Acura TSX was by far the most car for the money...and to my eye a very nice looking vehicle. When my wife and I visited Nalley I was pleased from the time we entered till the several hours later when we drove off in our new vehicle. Everyone, to the man/woman treated us with the upmost courtsey and respect...and NO high pressure sales tacticts...everyone acted as though I was their oldest/best customer, even though this was the first time they had ever seen me. The deal was a bit complicated as I had two 2003 Honda cars to trade in and I had arrived in only one, an Accord coup, while my 2003 Pilot sat at home. Without my Pilot in tow I really was not expecting to trade autos, but I had all the facts and figures the internet and consumer reports could provide so I was as prepared as possible. All car dealerships have to make a profit to survive, but it really boils down to how much they make off you...a reasonable amount is fine, but you have to go in with somewhat firm figures in mind backed by facts supported by internet sites...the folks at Nalley had no problem bringing up the sites I quoted during our price negoiation. Since I had two cars to trade, one unseen by the dealership, the whole process took several hours as they worked toward a figure I was comfortable with. In looking back, it really took about the same amount of time as it ever has to purchase a new car where a trade in was involved. During the entire process I cannot stress how PLEASED I WAS with the treatment I recieved from EVERYONE at the dealership. They did everything they could to work with me and got me CLOSE to the final amount I was willing to settle for...close is the best I've ever done whenever buying and trading a car...in the final analysis I wound up paying $7 more per month than I had seen as by best deal possible. The buying experience with Nalley is a bit different than other dealerships, and is geared toward total customer satisfaction rather than a salesmans commission. It was the best car buying experience I've ever had and I've bought cars for over 40 years.One of the best dealer I have worked with...
by rajansamin on 04/01/2011updated 04/26/2025Exceptional group of people at Nalley Acura. Zack who was my salesman and Brian who was the Sales manager gave me service I was expecting and the price I negotiated including the trade-in price that was matching to what Car Max and… Auto-trader were providing. I would refer them to anyone and will do the business with them when I am in the market for buying another acura.Questionable Ethics
by grey_goose on 05/19/2012updated 04/26/2025Went the first day, agreed on a price. Went the next day to close the deal, the internet sales guy lied to my face after wasting my time. I have had good experience with this dealership, so this might be a case one bad apple. Liked the way… the top dog handled the situation but wasted 2 hours of my time. Still mad at John for chickening out in front of his managers and not having [non-permissible content removed] to say, "I made a mistake, sorry, how can I fix it".Dear grey_goose, I want to apologize for the poor experience you had trying to purchase a new vehicle from our dealership. My name is Randy Pullen, the GM at Nalley Acura, and I want to assure you that our company works very hard to provide top notch service from sales to service for all of our customers which is why this review is so troubling to read. I would like to speak with you at your earliest convenience to work through any outstanding issues, make things right and hopefully restore your faith in Nalley Acura. You may contact me directly at rpullen@nalleycars.com. Again, I am sorry and I hope to hear from you soon.
First Car, Amazing Experience
by ChristineTSX on 12/25/2013updated 04/26/2025I had an absolutely amazing experience at Nalley and had a wonderful and patient dealer. I first started my search online and visited many dealerships, but nothing compared to the quality of their used inventory. I'm happy with the price… and the purchase.Congratulations on your first car! I am glad that we were able to show you what a good car-buying process is like. If there is anything we can do to make your buying experience better, please do not hesitate to let us know. Have fun! Randy Pullen General Manager
Great Sales Team, Excellent Finance Manager
by atltez on 04/24/2012updated 04/26/2025Chandler was my sales rep, he did a wonderful job working with me and knowing his product!! The Finance Manager was great too, you can tell he has been doing his job a long time and knows his stuff!! Great Team! Keep up the good work.This dealer [violative content deleted]
by thebigku on 10/27/2011updated 04/26/2025I went to this dealer yesterday and waited outside for 10 minutes. 2 salesman saw me walking around and no one said as much as hello. I will never recommend this dealer to anyone and I'm offend by there poor customer service.My name is Todd Zaciek, General Manager for Nalley Acura. Thanks for taking the time to let me know about your experience here. I'm truly shocked and dismayed to hear that my staff was impolite to you! We at Nalley Acura try to make every customer know how important they are to our business, so hearing feedback like yours helps us evaluate ourselves and our staffing choices moving forward. I hope that you'll contact me directly at tzaciek@nalleycars.com so that we can schedule a time for you to return to our dealership and see first-hand the kind of customer service we're proud of.
About our dealership
I am glad to hear that we met your expectations at your recent visit. Please let us know when we can be of further assistance. Thank you, Bill Morell General Manager
by service_1 on 12/29/2014