Nalley Acura
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Customer Reviews of Nalley Acura
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23 sales reviews
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Outstanding Dealership
by ray168 on 08/22/2012updated 04/26/2025This was the best experience I have every had at a dealership, the process went very well and my time was not wasted. Ken Pitchford in Sales did an outstanding job giving me all the information I needed to make my decision. Very… professional, friendly and polite. Sales, Finance and Delivery was Great!!!Great experience!
by mrminsky1 on 07/25/2013updated 04/26/2025I did all my inquiries online. Nalley happened to be the farthest dealership to my home, but it was the ONLY one who kept its promise. Everything that was stated via email was indeed presented. Not your typical bait and switch. The sales… lady was very easy to deal with. Even the appraisal which was stated via email was honored. Everyone I met was pleasant. Because I was somewhat limited with my time, I could not stay to complete all my paperwork. So they put on a loaner and they told me to come back the next day or at more convenient time. Now this was not any loaner. This was a brand new RLX. Sweet!!! Glad I had a chance to drive one of those beauties. One day!!!!! Came back the next day and all my paperwork was ready. My brand new shiny car was sitting outside waiting for me. My sales lady helped me to set up all my settings including my phone as she showed me how to work all the bells and whistles... So far the dealer experience was very positive. If there is one suggestion I could make would be that the dealer could use a little upgrading as far as looks. Acura is considered somewhat of a premium brand and the dealership does not give that impression. It looks more like an old Honda dealer. This is not a knock on the service or the people but perhaps in the cache associated with the product. Some people put a lot of weight into these things and it might be enough for them to purchase somewhere else. I on the other hand want to the best possible deal (being honest) and I am willing to drive the extra 20 miles to secure my vehicle purchase. Overall, I am very satisfied with my purchase and the overall dealer experience. Now, lets secure one of those RXL for the price of my TL.... LOL!
About our dealership
Thank you so much for such a great review. I am thrilled that you found our staff so helpful and courteous, as well as that we were able to help you get your new TL hassle-free and easily. If you have any questions, don't hesitate to give us a call, 770-422-4441. We are always happy to help in any way that we can. Again, thank you for your feedback. We are always truly grateful to hear from our customers. ---Randy Pullen, General Manager
by service_1 on 07/29/2013