Sons Honda
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Customer Reviews of Sons Honda
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57 sales reviews
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SOLD A LEMON
by Hinton on 11/15/2019In July of 2018, I bought a Used 2017 Chevy Malibu for my son to take to college. Within 6 months of owning the car, it broke down leaving my son stranded on highway between Atlanta and Selma AL. When I contacted the dealership, I was… told, "Well it’s a man-made item, we have no control of what it will do". When they finally agree to attempt to fix it (mind you after I called relentlessly asking for help with matter), They finally attempted to fix the problem, only to have it resurface again (check engine light – engine kept misfiring), 3 months later. When I finally took it to an independent mechanic to investigate the problem, I was told that the engine was bad and was going out on the car. I got a 2nd opinion only to hear the same thing. I again went back to the dealership to ask for help to rectify the problem and made several attempts to speak with the GM (Freddie Felton). He avoided every meeting and never even attempted to follow up on the problem by telling one of the salespeople, "It’s her issue and her problem now”. Finally, I went to the dealership crying and practically begging for their help, only for them to try to trade me out of the car under such ridiculous terms that I would never have dared to buy anything from them again. I’ve asked several times for the maintenance records on the car prior to my purchase, of which they’ve never produced. As of recent, a technician at the local Chevrolet dealership confirmed what I had been told twice before; this car needs a new engine. I refuse to pay 8k for an engine on a 2017 Chevy Malibu that I’ve ONLY OWNED FOR A YEAR!!!!. It is unscrupulous and in bad conscience to sell a vehicle KNOWING that it’s in poor condition. What kind a dealership would take advantage of a single mother simply trying to purchase a car for their kid safe, and then operate in such low integrity that they won’t even stand buy this shoddy quality product. I’ve did my part: I’ve kept up maintenance (they have my records) and notified them every time the car broke down. Even now, the CHECK ENGINE LIGHT IS STILL ON! When I initially purchased the car, the finance guy discouraged me from getting an extended warranty by saying that since the car was still under factory warranty, I wouldn’t really need to pay more for the extended warranty, and I would come out better just buying the $200 maintenance plan. Much to my regret, I listened to him so now I’m stuck owing money on a car that I don’t feel safe driving because it operates poorly and even if I considered paying for a new engine, who can afford it?? I just don’t know when the engine will finally die. Any day it could break down on me. I wouldn’t buy a big wheel from this place, much less another car. NEVER EVER!!!!!Buying my first car
by Jamie14 on 09/03/2019Wesley and David Mitchell Jr made buying my first car a great experience. Thank you to that professional, friendly, and informative staff at SONs Honda for helping me find the right car :).Great Customer Service
by Courtney718 on 05/02/2018updated 05/10/2018Employees were professional and cared about helping me find the car I wanted as well as find an agreement on payment terms. Ask for SunnyExplained and reviewed title process at closing
by Gailya0817 on 05/02/2018Professionalism, friendly atmosphere, questiions answered, no pressure before my decision was made, salesman courteous, explained paperwork and procedures, encouraged to call or email any questions or concernsGood Sales
by KaylaSHill09 on 04/25/2018updated 05/01/2018Love My 2018 Accord, Sales person Tony Young was great very knowledgeable of all vehicles, They worked with me to get me what I wanted .Saloni is the Best
by Tdarbynelson_ on 04/22/2018updated 05/01/2018Experience was great! Saloni was helpful and thorough in assisting me with my selection. Manager was great in getting me a great price! Great deal!Honda 2018
by Samir2018 on 04/18/2018updated 04/23/2018Sales rep and their skill to explain and answer all concerns we have very well Joe has work with us very well and keep his wordWHy go anywhere else?
by Deborah78 on 04/11/2018updated 04/19/2018from the initial contact via email, to the closing of the paperwork, Kevin Fryer was professional, knowledgable, and prompt in respodning.Great Service
by RayK187 on 04/03/2018updated 04/16/2018I liked How Billy helped me be able to find a new car within my price range and they treated us with the upmost respect.Very happy customer!
by JSchlager on 04/11/2018Greg Johnson was friendly, professional, knowledgeable and listened to us. He was able to guide us and give us exactly what we were looking for. I look forward to working with him on future purchases!Amazing job
by Biancafleuriot on 03/18/2018updated 04/03/2018Before I had came to Honda I went to another dealership and I felt as if they didn't want to help me at alI,and I felt discourag in my ability to get a car but we went to Honda and I had the pleasure of having kevin brown as my dealer he… wasn't pushy on anything he didn't made me feel like I had to get something out of my price range...it was my first time getting a car and he was patient and help me get the best car for my budget as well as a great deal...I would come back again and recommend anyone to go to Honda in McDonough...thank you so much everyoneToney is the best salesman you could ask for!!!
by Sgtdavid on 03/25/2018updated 04/03/2018Toney was awesome. Very patient and not hovering over us yet on the spot to be able to answer all the questions we had. We had a lot of requirements to fulfill and testing for my 92 year old grandfather to purchase his vehicle.Sons Honda McDonough Experience
by LiNiqueG1 on 03/11/2018updated 03/28/2018I loved that through my entire visit Mr. Gregory Dent kept informed about everything that was going on and what I was signing. I also loved how hard he and Derrick worked to ensure that I had the best experience and met all of my car buying… needs and wants.2018 Honda Accord EX-L
by Barry_Keen1 on 03/12/2018updated 03/28/2018Our salesman partner "Kevin" did a great job of working with us to make the sale. I hope is gets credit for the sale! The final paper work in financing was seamless!Professional and experience was a pleasure
by RobbieB10 on 03/16/2018updated 03/28/2018Everyone was very professional, kept me informed during the process and my buying experience was a pleasure. The dealership was even having a seminar that evening that I attended as a new Honda owner that included food and prizes.Sons Honda is the best of NGA Honda
by Merleye on 03/18/2018Our sales person Sonlai was totally awesome. I plan to always come back for the extra she gave us in purchasing our new carHonda CR-V purchase
by Stephen122 on 03/17/2018Joe Headley, our salesman made our experience as hassle free and professional as anyone could ask for. Joe goes the extra mile to please and insure that all our questions and concerns were answered! Kathy Miller also was most welcoming and… professional in her duties. Everyone we encountered there was as courteous and polite as anyone could ask for. Even Derek in finance made the experience most notable!Thanks for the wonderful review of your recent visit at our dealership. We strive for 100% customer satisfaction on each and every purchase and we hope you enjoy your new vehicle for a long time to come. It was truly a pleasure working with you. Regards, Freddie Felton - ffelton@sonsautogroup.com
Friendly consultants
by Solomon6 on 03/06/2018updated 03/16/2018Friendly consultants and personable finance manager researched several financial options. These options provided enough diversity to make a well-informed decision given my needs at this time.Needed a car and my experience was great
by Thongbay on 02/12/2018updated 02/28/2018My salesman was top notch. I needed a car ASAP due to my old car breaking down. They were understanding and helped me get out of the dealership with a good car!Great car buying experience..
by Judysewell on 02/24/2018very nice people, not pushy and listened to what wanted in a new car and guided us to what we wanted first time. Albert the sales rep very polite knowledgeable. Brian the finance manager advised us the loan and was not pushy either. Derik… was very nice and had our o forms ready and answered all our questions an advised on warranty matters. All three were very nice and made the buying of our car a very good experience.MY Honda Dealer !
by MarvinHonda1 on 02/21/2018updated 02/28/2018Professionalism, knowledge of products, honesty, and services provided. As an owner of multiple Hondas, this is my preferred place for sales and service !
About our dealership
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Regards, Freddie Felton - ffelton@sonsautogroup.com
by dealerreply on 03/19/2018