Landmark Dodge Chrysler Jeep Ram
Customer Reviews of Landmark Dodge Chrysler Jeep Ram
Review type:
Buyer beware
by Shawn Robinson on 03/04/2024want to share my recent experience, I bought a 2017 ram 1500 rebel about a month ago less than 2 days having it the engine light came on engine misfire multiple cylinders had a mechanic check found clogged air filter that’s after salesman… stating that all cars gets a inspection and spark plugs were loose and only 5 out of 16 spark plugs were gapped right I had new spark plugs put in and all were gapped 2 days later light came on again .i had landmatk tow truck to their shop the following Monday I went down and spoke to the service manager of service department he told me they changed rebuilt engine , new computer in truck , new wiring harness , ignition coils and the spark plugs and gave me records of all repairs and said the truck should of never been sold having all these problems but dealership still sold it to me knowing the problems so I traded it in bc I needed a vehicle bc we traded our equinox in on it and it was sold I got a 2020 ram 1500 on sheet where they give you for price you sign to acknowledging the deal it was stated I wanted the tonneau cover,hard rock wheels and tires they agreed I got other truck but it turns out it was a different lug pattern they said I couldn’t have wheels but agreement said hard rock wheels and tires they finally agreed. It took a full week to get done. They put a leveling kit on front shocks so the wheels and tires could be put on they used csp upliftters in Buford. The wheels they put on are fuel not the hard rock wheels we agreed on the tires were right but the company landmark hired blew out driver side shock oil was everywhere on my driveway the next morning I looked. I talked to the guy at csp upliftters he stated to me he would look at it but it was a used truck less than 4 yrs old with only 28000 miles shocks don’t blow out in my opinion they did it. But why would I let them try to fix if they couldn’t do right the first time he also told me he didn’t get truck til Monday the dealership had since Tuesday night before that Monday it was scheduled the weds also he said dealership told him it was a 2017 truck 5 lug it’s a 2020 6 lug that’s why it took a week but salesman lied told me a part came in damaged so the salesman lied. To top it off when I bought the second truck my bank write check amount a little over bc we kept going back and forth on price the dealership hasn’t sent me the difference back in a check as promised I call try to speak to pan Holloway no answer I left message. So buyer beware I’m not trying to get back or anything like that m telling my personal experience whoever reads this can come to their own conclusions. Also for car buyers buying a car anywhere. 1). Always get a out the door price car dealers want you set on a payment amount by that they add percentage to your car loan if you finance through them never give your social security number til you get a out the door price it’s best to get pre approved for car loan before you go there 2) never pay the document fee it’s a rip off move they charge 799 negotiate it to a 100 or 200 3) on trade in s get a cash price for vehicle goto car max or another price appraisal site know what your trade is worth 4) at closing don’t buy their extended warranty they price gouge you they money off warranty’s they try to talk you into buying buy from a warranty company yourself 5) if they owe you something on your car like add on s like wheels,tires, sunroofs etc. don’t take your car home after buying let them the work first if it’s up to your standards then take it.5) never put cash down they can manipulate numbers to where with financing you’ll be just giving it away. Keep your cash and add it to your payment every month extra goes to the principal of the loan. If you have been wrong I suggest reporting to the federal trade commission they have a online form to reportAn Appointment w/Great Service
by Lynn on 01/23/2023It is great that there is an appointment system in place. I used to have to wait for hours. Now, it’s no more than an hour.Thank you for this great review, Lynn! I really appreciate your business and I hope to work with you again in the future. Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Great, fast service!
by Sheridan on 01/19/2023Aldijana Dedic took great care of me and got my vehicle repaired faster than the initial estimates. She communicated issues and chased down my Mopar warranty without me having to do anything.Sheridan, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Great Salesman!
by Tracy213 on 01/04/2017There was no sales pressure. Christopher Johnson listened to my needs and wants and came up with the best car deal. CJ was polite and very Professional! I would use his help to buy again!Thank you for this stellar review! We're happy that CJ was able to find the best deal for you. We'll pass the kind words along to him, and we hope to see you again when its time to service your car. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Land Mark Dodge
by bwill46 on 10/28/2016I did like the service with the new car. I was in and out within a reasonable time. Mr. Kerry the one that sold me the cars was excellent. He presented everything well and stuck with me through out all, even after he sold them to me. The… one thing that bothers me is the time that it takes to complete the process of trading. I've had to pay two more payments and we had planned on going by what was quoted for pay off. The wait time is a bit long. With today's technology it should be a shorter wait time as far as payoffs....not two days but seven should be enough. That is why I had the buying process rated low. I am retired Military and really appreciated the professionalism of the Salesman Mr. Kerry. Thank you.Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and it's unfortunate to hear that some aspects of your prior visit with us have not been up to your expectations. I will surely let Mr. Kerry and the rest of our team know about your recent visit with us. Hopefully, we get to see you again in the future. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Great service
by Columbus30093 on 08/19/2016updated 08/30/2016Landmark Dodge had a huge selection of vehicles, in all trims, on site to view. Also, the sales team was excellent and the service was quick easy.Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Review
by Kamoore72 on 07/18/2016updated 08/09/2016Sales man is awesome Lamin Ceesay. Worked with him for the last four years and will continue to work with him.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with their overall experience. We look forward to working with you again! Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Great experience quality people
by EricAtlanta on 07/20/2016updated 08/08/2016The dealership was welcoming. The salesman Willie made me feel like family, he went above and beyond his duties to please me!!Thank you for this excellent review, Eric. We are so happy to hear that we could make you feel like a part of the Landmark Dodge Chrysler Jeep of Morrow family with your recent purchase. We hope you are enjoying your new car. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Plain Truth Ruth likes
by Plaintruthruth on 06/23/2016updated 07/05/2016Russ Thomas was very helpful and knowledgeable. I might not have bought had it not been for his expertise. Plain Truth Ruth likes a lot.Ruth, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Tim Lambert - timlambert@landmarkdodge.com
New car
by Billie1218 on 04/06/2016updated 04/20/2016My sales person George Thomas was very helpful, patience, and worked diligently. He stayed with me the whole time to make it happen!!!!Hello Billie and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that George was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Be sure to like us on Facebook to catch great service specials! Sincerely, Tim Lambert
calvinelder
by Calvinelder on 04/05/2016updated 04/18/2016Charlie McCall was outstanding to work with, he is awesome! He help us find the vechile that we was looking for with all the handicapped features.Calvin, thank you for reviewing your time spent at Landmark Dodge Chrysler Jeep Morrow. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with our team was enjoyable! Charlie is a dedicated member of our team who commits himself to exceptional service and a vast knowledge of our models. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Tim Lambert
My First Great Experience Getting a New Car
by MayosDaughter on 04/08/2016updated 04/18/2016Fast friendly and courteous. Being my credit was not the best (not the worse either) I was treated with respect. Made me confident that I can do it.Thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Landmark Dodge Chrysler Jeep Ram satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car buying needs and we hope you enjoy your new vehicle! DonÂ’t forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Sincerely, Tim Lambert
Survey For Landmark Dodge
by Shaurie on 04/01/2016updated 04/11/2016I enjoyed the overall professionalism and promptness of the business. My salesperson Jeff Brown was very professional, punctual, and made sure I left a satisfied costumer.Great!
by Ashleyw37 on 04/01/2016updated 04/07/2016My experience was fast and easy!! The smoothest process I've ever had in car buying! From the receptionist all the way down to the car detail was great. DON did an excellent job and so did the rest of the staff. I am very pleased!Jeff Brown is the BEST!!!
by Tiffany522 on 03/09/2016updated 03/31/2016Love, love, love my Salesman Jeff Brown! Very professional...made the impossible, possible!! Greatly appreciate his knowledge and determination to make my deal happen! Definitely referring customers to Jeff.I am happy to hear your time spent with Jeff was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Be sure to check us out on Facebook so you can take advantage of our many great specials and incentives. Sincerely, Tim Lambert
Great Customer Service!
by PamelaCraig on 03/19/2016updated 03/29/2016The entire process was seamless. I was able to rent a car on the spot and make it to work on time. Reggie called me when my car was ready. To my surprise not only was my seatbelt repaired but the ignition switch (recall) was done as well.… This entire experience was pleasant. I will definitely recommend Landmark Jeep to my friends!Great Experience!
by LeslieK12 on 03/14/2016updated 03/29/2016Our salesperson was awesome. Very nice young man. Darius! Seemed to be very honest and genuine. Also Yousef (not sure of spelling) in finance was great. My son and I enjoyed the experience and would purchase there again.It was a pleasure to read about your first buying experience working with Darius and Yousef. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Tim Lambert
Check engine light on
by Victorelma on 03/10/2016updated 03/21/2016The customer care that I received from Brandy was excellent. Each time I come in, she is always professional, and she does everything within her power to make sure that my car needs are met. I told a friend that I needed to have my car… serviced. She recommended Landmark and told me to ask for Brandy. I told her that's my dealership and that Brandy is my service technician. When your car isn't performing as it should, it's always good to have a knowledgeable, caring, professional service person, and I have found that in Brandy.Great Experience
by Aliciag9465 on 03/11/2016updated 03/18/2016The friendliness of the staff, there were so many vehicles to choose from it was like building what you wanted but already in stock.All of us at Landmark Dodge Chrysler Jeep Morrow congratulate you on your new car and appreciate the opportunity you presented to earn your business! Until we have the opportunity to work with you again, be sure to check out our Facebook page! Sincerely, Tim Lambert
Satisfied Country Girl
by KristaCoop_73 on 03/06/2016Mr Sean Goodwin was very pleasant to work with. He was patient and not pushy at all. Had a great experience at Landmark! Loving my Jeep Patriot!Congratulations on your new Jeep Patriot, Krista! Thank you for taking the time to write about your experience. It's great to know Sean and our staff were able to provide you with the pressure-free and knowledgeable service Landmark Dodge Chrysler Jeep Morrow is known for. Please feel free to call or stop by if there is anything else we can do to help you. Before your next service appointment, be sure you are getting the most bang for your buck; we offer exclusive specials for our Facebook likers. Sincerely, Tim Lambert
Mking car
by Marlydia on 02/24/2016updated 03/07/2016The great customer service I received from Brandy Gaylor. WOW!!! Amazing. She turned a really bad situation around 360 degrees.
Our team has acknowledged this review.
by Landmark Dodge Chrysler Jeep Ram of Georgia on 03/07/2024