Palmer Dodge Chrysler Jeep Ram
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Customer Reviews of Palmer Dodge Chrysler Jeep Ram
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25 sales reviews
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Poor inspection & support
by AlabamaTraveler on 08/12/2021Buyer Beware! Bought a 2015 Mercedes Sprinter van and had it delivered. It was supposed to have been inspected for safety prior to delivery. Upon arrival the Sprinter had a check engine light and pulled to the right. I had to take my… vehicle an hour away for service where it was found to have been sold with a faulty NOX sensor and missing two camber bolts in the front end. Also, after the sale, when I asked my salesman, Will Blythe, some additional questions, he slow rolled me until he stopped communicating altogether. I would not purchase another vehicle from this dealership.Worthless to have a deal
by Wbakotic on 07/19/2021Horrible dealership. No one should shop here. Twice had deals negotiated and vehicles sold out from under me hours before pick up. I can only assume someone offered more money after accepting my offer. Terrible.The staff at this dealer are world class!
by Chris C on 04/06/2021Feel very comfortable that these people will do the right thing by you! They know that this is typically your second largest purchase!BEST SALES EXPERIENCE EVER!
by dodgedriver1 on 09/28/2017Ordered my Dodge from Kurt Taylor. Kurt walked me through the process with in depth product knowledge. He kept me in the loop during the build process and kept the buying experience professional. Love my new Dodge. Thank you Kurt Taylor and… Palmer Dodge for a great experience.Excellent purchase experience
by elgreco1 on 03/27/2016The entire process from factory ordering my 2016 JGC Overland to closing the deal and taking delivery was excellent. The one to take full kudos for it is my Palmer sales advisor, James Akins...courteous, knowledgable, prompt, accommodating… and always available! A joy to deal with him.Tony White Sales Review
by dgoldstein2 on 10/06/2014My family had the pleasure of meeting Tony White when we were looking to purchase a Grand Cherokee for our daughter. Tony was patient while we toured the lot multiple times. He walked us through the sales process and made it very… comfortable for us. He is an outstanding sales person, and I would highly recommend you reach out to Tony when looking for a car/truck. He is a credit to the dealership. You will not find a better sales person than Tony. You will not be disappointed.Happy Hemi Mama
by HappyHemiMama on 08/16/2013updated 04/25/2025We saw the truck while walking through the lot. We talked about it a lot, and I looked it up on the Palmer Dodge site and the Kelly Blue Book site. The price was a little higher than we could afford so we made an offer online. Jodie replied… that I would hear from someone soon and a couple of days later, Mike called. He listened to what our situation, and our offer, and told me he'd talk to his supervisor about. He called back and told me what he could do, which was meet us in the middle. From then on, everything went smoothly and pleasantly.Purchased 2001 Corvette
by nga1 on 09/19/2013updated 04/25/2025Mike worked with me after seeing the car on the internet. Mike took care of everything and the transaction was great! The car was perfect when i arrived to look it over and test drive.Just as described! Smooth transaction
by rhabs on 07/25/2012updated 04/25/2025Purchased an 09 BMW Z4 that I saw on ebay. Worked out all the details with Dustin Perry, from the sales team, over the phone. Could not have been easier to deal with! He really knows his inventory, and what he wasnt sure about he… investigated and then returned my calls promptly. I put a deposit on the car sight unseen (a first for me) and trusted in Dustin's description and specific details, that the car was nearly perfect in every way. I jumped a plane, flew to ATL, was picked up by DJ, from the sales team, and then driven to the dealership. The car was inspected in the showroom, papers were signed and off I went. Bottom line: I would purchase another car from Dustin Perry at Palmer Dodge, they have a well cared for highline inventory, and I would trust that the car is everything Dustin says it is.Ignored purchasing inquires and questions
by skiplap on 12/12/2013updated 04/25/2025The way this dealership handles legitimate customer inquires is IMO a joke. I would hope a local big brand car dealership would pride itself in projecting a professional image towards their community. We genuinely gave Palmer a chance to… make a seriously EZ car deal with us... here is a summary of what happened to date; ** 3 weeks ago my wife visited Palmer and inquired about "special ordering" a new '14 Grand Cherokee (to her specifications due to lack of any lot availability) as her current Jeep lease is ending. Hello, total legit repeat buyer with brand loyalty here fellas, right???!!!!!!! The salesperson was "friendly", but ultimately he failed in providing a simple competitive quote and lease number breakdown for this EZ Special Order when we asked for such info. He merely quoted MSRP of a comp vehicle and a seemingly inflated payment WITHOUT any breakdown (sorry, we DO NOT make a buying decision based on a payment quote and clearly indicated this, we simply asked for a true competitive selling price and the money factor % used, which to me doesn't seem like an unreasonable request... go ahead and make a fair profit, just give us a simple breakdown. After SEVERAL POLITE inquiries by my wife and myself, we NEVER RECEIVED ANY RESPONSES by phone, email, or text. Ultimately after these requests, they NEVER WOULD OR DID PROVIDE THIS BASIC INFO to help us make a BUYING decision with them. We were never once rude, and always said please and thank you in advance while asking for the basic info and waiting for a response. It makes no sense to me why these questions from a prospective buyer would be ignored by both Sales and F&I representatives. NO EXCUSE, PERIOD. So yes, they missed this opportunity to "earn our local business" due to their lack of answering our basic vehicle buying inquires. ** Today Dec. 12th, my wife called them to "schedule the end of lease inspection" as instructed per Chrysler Financial. The person who answered her call BASICALLY LAUGHED AT HER and said "why waste your time with that, ha ha, just turn it in to a dealer, THAT'S STUPID to even bother doing an inspection BECAUSE CHRYSLER DOESN'T CARE." Hhhmmmm... Interesting response to a customer's question of protocol. Generally speaking, dealerships wonder why customers HATE car shopping... PALMER, take a look at the way YOU represent YOUR dealership and your brand as some reasons could lie within your internal general practice, at least based on OUR experience it appears that way. We really wanted to buy and support local, but PALMER ignored their own local customers. I don't like to bash a business, but YOU CLEARLY EARNED THIS ONE.Superior Service
by doubleperfect on 12/21/2011updated 04/25/2025I recently had an opportunity to purchase a Jeep Cherokee Nubian Holmes at Palmer Dodge. He was very helpful throughout the entire process. I was pleased with his level of professionalism, knowledge and patience. I would recommend Mr.… Holmes and Palmer to anyone in the market for a vehicle.Excellent customer Service!
by delighted2011 on 12/22/2011updated 04/25/2025I was wowed by the Knowledge and professionalism of Salesman Nubian Holmes! Mr. Nubian was very attentive, courtesous and had a strong sense of urgency to help me with what i wanted in a car. I was very appreciative that Mr. Homes did not… pressure me, and he even offered me suggestions to help me with my decision making! I would reccommend this place to anyone, and Mr. Nubian Holmes is a superb employee in my opinion!Nubian Holmes
by machelle_d on 12/27/2011updated 04/25/2025When I first arrived to the dealership, I was unsure about going in alone! And since I was just browsing I didn't want to take up anyone's time. I was paired with Nubian Holmes who really took the time to listen to me and addressed all of… my concerns. The customer service was really one of the best experiences I've had in a long time. Buying a home and/or a car is a big deal and I will refer all my family and friends to this location. I enjoyed PDCJ because they don't just try to make a sale when you walk through the door. They give you space when needed and let you test-drive the car, and make a decision. Don't forget to ask for Nubian Holmes!Nubian Holmes is Great!!!
by tiffany_rogers on 12/22/2011updated 04/25/2025I just got a great (barely) used vehicle from Nubian. He did all the work for us. Our vehicle was cleaned and fueled, ready for us when we arrived. The place is great, with lots of contact after the sale. I would recommend (and have) Palmer… and Nubian to everyone!!Good Solid Jeep Dealer
by b_orlando on 05/10/2012updated 04/25/2025My husband and I live in Florida but we do a lot of business in the Atlanta area. He is up there quite a bit. We traded another vehicle to purchase a 2012 Jeep Wrangler Unlimited. Palmer gave us top $ for our trade- literally- and even made… the sales process for the Jeep go smoothly. They followed through with every piece of the sale, and even called me to make sure we received the title to the Jeep in the mail. We have already recommended this dealer to several of our Atlanta friends.Thanks Tony W. and Palmer Dodge!
by buddy_yaussy on 09/30/2013updated 04/25/2025I recently purchased a new Dodge Dart from Palmer, after doing a TON of research and comparing prices. Not only did this dealership have the best price (their prices on the Dart were about $1200 less than the next best price across the… board), but they were professional, friendly and helpful. Particularly my sales associate (Tony W.). Tony treated me the way a customer should be treated, with respect and courtesy. His attention to detail ensured that everything was perfect with the car and with the deal. I've bought a few cars in my time, and I always dread the run-around and high-pressure tactics that seem to be the norm, but Tony and everyone at Palmer were a pleasant departure from the norm. Thank you for a fantastic buying experience!Great service from NUBIAN HOLMES
by hallvocals on 12/26/2011updated 04/25/2025Nubian Holmes was extremely helpful and professional when I came into the dealership . He knew his product inside and out and never made me feel pressured to make a decision. He was also efficient with following up and making sure my needs… were met. I would definitely recommend Palmer Dodge Chyrsler Jeep. And ask for Mr. Nubian Holmes!Happy Customer
by leah12 on 12/17/2011updated 04/25/2025Sarah at Palmer did an excellent job facilitating the process of me purchasing my 2012 Jeep Grand Cherokee. She was able to relate to me as a mom and answered my questions as far as the concerns of a safe vehicle for my kids and I. Yes, I… would encourage anyone thinking of buying a Jeep in Atlanta to visit Palmer in Roswell and ask for Sarah! -Leah K.Superior Sales Service
by chch1234 on 12/26/2011updated 04/25/2025I received great service at this dealership. A gentleman by the name of Nubian Holmes, not only provided quality service but he truly advised us of the quality that Palmer Dodge offers in its vehicles. I went to the dealership to see the… vehicles and do price comparison from other dealerships. I must say that not one compares to the quality, expertise, and rates that this dealership offers. I will be purchasing in January when my lease is up with my new vehicle. Thanks again Mr. Nubian HolmesSalesman
by dgb292 on 01/01/2012updated 04/25/2025Went to the dealership looking to see what was avail. The salesman that I dealt with there was Steve Fleming. He was top notch. Would have purchased one if they had what I wanted.Palmer Good Deals
by fuelfromh2o on 05/01/2012updated 04/25/2025Bought my 2011 Challenger at Palmer Dodge. Dennis was my salesman, straight shooter, offered a deal I couldn't refuse. Got a good trade in on my 2007 Ram better then anyone else. [I looked around] Dennis has stayed in touch since the… purchase almost a year ago 7/8/2011 and I have sent a few friends to see Dennis who have done business with him on new vehicles. Palmer will work with you, they want you to drive home with your new car or truck. They will stay in touch and they will follow up on your requests for making you a life long customer. Can't say enough good things about Palmer Dodge in Roswell,Ga.
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