Customer Reviews of Roswell INFINITI of North Atlanta
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124 reviews
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Scheduled maintenance
by Javadraed on 09/29/2016The service was timely, professional, comprehensive and reasonable cost.An honest deal with CPO
by Roswell_client on 09/29/2016Roswell Infiniti had the exact late model luxury vehicle I had been seeking for sometime. CPO and Carfax verified. Reasonable trade in. Trustworthy and friendly sales and finance personnel. Long time customer who knows that service advisors… are real assets to dealership and clients long after the sale.Warranty work OK. Transmission oil change does not use Factory grade
by familyg2 on 09/15/2016updated 09/26/2016It's the closest to where I live, so that is the primary driver. Over 13 years have owned an '03-G35 (with with 117K miles) Reliable vehicle with nothing more than fluid changes, brake pads and other wear and tear replacements.… Regularly brought the car to Roswell for Tranny oil changes to make sure maintenance is documented in case of trans problems. Disappointed that they use Castrol, instead of factory spec Nissan. Anyway, car is troublefree so far, and I have proof in case it ever becomes an issue, but at 117K miles, it now probably doesn't count for much.First Experience
by Kirsten_Conway on 09/26/2016I just purchased my certified pre-owned vehicle from Roswell Infiniti, and can honestly say the sales and the service experience I had were both exceptional. My service consultant, Mark Crutchfield, went above and beyond to ensure I… left, and will return, as a forever customer. Thank you, Mark, and Roswell Infiniti!Exceptional Service Once Again!
by GMurrayIII on 09/08/2016updated 09/19/2016These guys are stellar- my battery failed and Mark Crutchfield took great care of me on short notice with appointment. He was also able to take care of an alignment issue at the same time without an extended delay. I always get consistently… great service at Roswell Infiniti, they are the best dealership I have ever done business with.Great Experience
by KJPTennis on 09/13/2016I recently purchased a certified pre-owned G37S from Bill Gray at Roswell Infiniti. What an incredible experience. He was never pushy, and gave me plenty of time to think and decide and drive. I looked at several other similar cars -… honestly, I just felt comfortable and trusted him. Once I purchased, here's what happened: I was given a tour of their service department and met the service manager, the car was completely detailed (even though it was already beautiful), they filled the tank with gas. Bill spent an hour with me showing me the important features (setting up the phone, the nav system, the electronics and dials and such). Bill called me a couple of times the following week to check up on the car and me - I had a couple of questions, he got the answers for me. Within a couple of days, I received several emails thanking me for my business, and two setting up future appointments for complimentary oil changes and tire rotation. I love my car, I love the way I treated, I got a fair deal and a great interest rate - I am so happy. I cannot believe this was a car-buying experience. I expected pain... it wasn't bad ;>)2 Recalls
by Fletch2015 on 08/16/2016updated 08/31/2016Brought SUV in for 2 recalls - was given a loaner and on my way. Loved not having to wait around.Exceptional Customer Service
by Workingpro101 on 08/27/2016This dealership truly provides prompt, courteous and professional customer service. You now have a loyal customer for as long as I own an Infiniti vehicle. I want to add that Mark Crutchfield is my new favorite service advisor!Roswell Infiniti
by ajgovernale on 08/15/2016updated 08/26/2016We have purchased 2 vehicles from Roswell Infiniti in the past 6 months. We had a great experience from our sales rep Wendell Collins and his Manager Derrick Baker. I would recommend these guys to Family & Friends.Always exceptional
by HappyAsCanBe on 08/07/2016updated 08/22/2016I would not let anyone else service my car. Even though I have moved further away from the dealership, I make the commute on the weekends for service. Everyone is so super friendly and honest about recommending service on my car.Awesome staff and service
by APeaGee on 08/13/2016I had been driving to Decatur to have my car serviced with Roswell Infiniti in my back yard. The staff and service I received here was great. Those drives to Decatur are now a distant memory.Consistently Excellent Service
by abossie on 07/20/2016I highly recommend Nalley Infiniti of Roswell. I leased my G37 with them and have had all my service appointments there as well. They are professional and service is done well and done fast.replacement parts and labor
by Gary_in_GA on 07/19/2016Actually I had one question, but it was after I'd left. The service guy showed me the cabin-air filter along side with a new one to show me the difference. Yes, the current one showed some dirt. The service guy said it would be… around $80 to replace it, which would include labor. I declined. After getting home I thought "as someone has already taken apart things in order to get the filter out, why should I pay for labor? If I say "no thank you", then someone has to put it all back together again anyway. Why not just be friendly and say "the part costs whatever and since we've taken it apart as part of the inspection, there's no labor cost"? I would have ok'ed replacing it if it was just the cost of the new filter. Regards, GaryWorth the Wait
by wheeelsonthego on 07/16/2016It was my first time for service, 5000 mile check up. Greet with a pleasant smile and warm welcome. Was told how long the wait would be and what the service would be. Not only was time expected beat, Erika gave a complete explanation of the… service, and answered any questions. On top of great service, got a FREE car wash. See at 10K.Another excellent service experience
by rdesai7677 on 07/14/2016All work performed was great. Mark was very proactive in keeping me informed about the service progress and when my car will be ready. He also saved me money from not performing a service that my car did not need.I am very pleased with Infinite
by SallyAnne on 06/29/2016updated 07/08/2016I received a loaner car while Infinite was working on my car. Everyone was very help and very timely. I am very happy.Satisfied customer
by JHodnett on 06/24/2016updated 07/06/2016I prefer to take my G37 to Roswell Infiniti even though it is not close to my home because of the service I have received there over the 7 years I have had this car.Great service experience
by Holmes550 on 06/22/2016updated 07/06/2016Excellent service from Terry last Saturday. I dropped my car off for a number of items (oil change, new brakes, fluid flush, etc) and informed Terry I was going to the movies with my family. Terry confirmed my mobile number and communicated… via text so as not to interrupt viewing the movie. Simple thing, but it made for a much better experience in managing the service and coordinating the pick up. Great all around experience.Excellent service drpartment
by Motherof5Too on 06/22/2016updated 07/04/2016Roswell service department is the best I have been to. They were great to work with and had really good prices on the work I had done.90K Maintenance 2007 M35
by KelleyM35 on 06/22/2016Excellent service. I have been coming here for the past 10 years and the service has always been great. Thank you.Excelent Polite Service
by Amitesh on 05/30/2016updated 06/06/2016The service provided by Infinity Roswell was excellent. I found the representative polite, amicable and knowledgeable.
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About our dealership
Welcome to Roswell INFINITI of North Atlanta. We are your New and Pre-Owned INFINITI Dealership for Greater Atlanta. As one of the nation's original INFINITI dealers, we have enjoyed growing alongside the wonderful community of Roswell. Our goal is to exceed your expectations. One glance at our online reviews and you’ll understand why many of our satisfied customers have been returning to buy and service their cars here. People travel from all over Georgia and the Southeast, because buying or leasing a new INFINITI from us is a pleasant and rewarding experience. We carry a comprehensive line of INFINITI vehicles, including the Q50, Q60, Q70, QX30, QX50, QX60, QX70 and QX80, making us the best choice for all your automotive needs.
What sets us apart
As one of the nation's original INFINITI dealers, we have enjoyed growing alongside the wonderful community of Alpharetta and Roswell. We are family owned and it is our goal to EXCEED your expectation.
We have a one price pre-owned approach:
At Roswell INFINITI we've changed all the rules to create a faster and more pleasant purchase experience. We are a one-price pre-owned store, meaning we put our best price forward from the get-go.
We are DealerRater's INFINITI Dealer of the year in 2017 and winner of the 2018 and 2017 Customer Satisfaction Award
We have won the coveted INFINITI Award of Excellence several times due to exemplary customer satisfaction. Honorees represent INFINITI's Best of the Best, and we're extremely proud to service our community in such a manner.
Amenities
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (4)
- English
- Arabic
- Romanian
- Spanish