Ed Voyles Kia
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Customer Reviews of Ed Voyles Kia
Review type:
Great buying experience
by Henry Ventura on 12/28/2024
I recently purchased a 2025 Kia Carnival Hybrid from Ed Voyles Kia in Smyrna, GA, and I cannot say enough about the fantastic experience I had working with Isaac DaSilva. From start to finish, Isaac went above and beyond to ensure I was… completely satisfied.
Isaac’s extensive knowledge about the vehicle was impressive. He answered all of my questions with confidence and clarity, making the decision process so much easier. During the test drive, he was attentive and thorough, helping me fully understand the features and benefits of the Carnival Hybrid.
The negotiation process, which is often stressful, was anything but. Isaac was patient, courteous, and truly focused on finding the best deal for our family. He treated us with respect and professionalism throughout, making the entire process smooth and enjoyable.
As a former Honda customer, I wasn’t sure what to expect, but Isaac’s exceptional service has made me a Kia fan. Thanks to his efforts, not only did I leave with the perfect vehicle for my family, but I also left with a sense of loyalty to this dealership. I will certainly be recommending Isaac and Ed Voyles to friends and family, and I look forward to considering Kia for future purchases.
Thank you, Isaac, for setting a new standard for excellent customer service!
Henry Ventura
81 reviews
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Great buying experience
by Henry Ventura on 12/28/2024I recently purchased a 2025 Kia Carnival Hybrid from Ed Voyles Kia in Smyrna, GA, and I cannot say enough about the fantastic experience I had working with Isaac DaSilva. From start to finish, Isaac went above and beyond to ensure I was… completely satisfied. Isaac’s extensive knowledge about the vehicle was impressive. He answered all of my questions with confidence and clarity, making the decision process so much easier. During the test drive, he was attentive and thorough, helping me fully understand the features and benefits of the Carnival Hybrid. The negotiation process, which is often stressful, was anything but. Isaac was patient, courteous, and truly focused on finding the best deal for our family. He treated us with respect and professionalism throughout, making the entire process smooth and enjoyable. As a former Honda customer, I wasn’t sure what to expect, but Isaac’s exceptional service has made me a Kia fan. Thanks to his efforts, not only did I leave with the perfect vehicle for my family, but I also left with a sense of loyalty to this dealership. I will certainly be recommending Isaac and Ed Voyles to friends and family, and I look forward to considering Kia for future purchases. Thank you, Isaac, for setting a new standard for excellent customer service! Henry VenturaRefused to Cover Warrantable Low-Cost Issue
by Brett R on 12/18/2024This makes no sense and I am compelled to let others know, not just forget about it. I bought my '22 Kia Niro at this dealer and less than 1.5 years later with only 17,600 miles (still under the original factory warranty 3yrs / 36K miles)… the car had been towed in 4 times for the same problem, a faulty 12v battery that would not hold a charge. Each time the service dept. simply charged the 12v battery enough to start the car, and sent me home saying I needed to drive it more to charge it up. I drive the car every single day! After the 4th tow and and all the frustration of being stranded again on the other side of Atlanta, it wouldn't even start when I came to pick it up where they had parked it in front of their service entrance! They had to jump it off in front of me with a mobile charger after I showed the tech how to open the hatchback with the manual key and pointed out where the 12v battery was. Yet they still refused to acknowledge the 12v battery was faulty and should be covered. They said, "it's excluded. We'll replace it for $240." During none of these visits was I offered a loaner car, and each visit took 3-4 days. I always had to call, leave messages and hope someone would call me back with an update. I did work with a very nice advisor, Gypsy, but she was clearly not empowered to make a pro-customer decision in my case. Instead, it felt like she would be dinged for pushing warranty coverage and was trained to issue excuses from a play book to deflect repeat non-rev service customers. I don't know. Just a corporate hunch. Finally, after they got started the car with a mobile charger - still refusing to replace the original 12v battery under the still active "bumper to bumper" warranty, I drove it directly to another Kia dealer who covered the replacement battery 100% and offered me a loaner. See photo. The new kia shop said, "we have to give customers loaners for cars still under their original warranty; and it's the right thing to do. We get a lot of fed-up customers from Voyles." I did let the Voyles dealer know via their text-chat, which was met with profuse apologies (another deflection tactic), but naturally no-one from management bothered to contact me. As a result, over a $150 battery, Ed Voyles Kia lost a repeat customer, a trade, and a future purchase, but they did earn this review. Maybe they are so busy, they can afford to deny warrantable service to pad their bottom line. Who cares? I'll never go back.EV9
by Neil Wilkinson on 07/24/2024Excellent buying experience. Dion was very courteous and highly knowledgeable about the EV9 EV.No Customer Service!
by Telicia on 12/29/2023I am highly disappointed with the recent service received. It took three weeks for me to get an update on what was wrong with the car. Finally, I was told the motor in my Kia Optima had to be replaced and it was covered under warranty.… Great! I pick the car up and park it in the garage because I've been driving my truck. I drive the car to run some errands and notice the brake light indicator is on. I got to Auto Zone and asked them where the brake fluid container is located. The person helping goes to open the hood, I see a scratch that wasn't there when I took it to the dealership, the hood won't stay up because the hydraulic shaft is no longer functioning, the oil dip stick is missing, and there is not a drop of brake fluid in the car. All of which was fine before going in for service. I take the car back up to the dealership and tell them all of this. I just wanted an apology for scratching the car without telling me when I picked it up, a dipstick, and a solution to get the hood to stay up. Instead, I got, you've had the car for 14 days, we can't say we're responsible, but we did put a dipstick back in the car. It was 11 days sir (dropped it off on Nov 16 and picked it up on Dec 18th). I'm thoroughly frustrated that they wouldn't give me a simple apology for bad customer service. That's all I wanted was an acknowledgment that the service could have been better and a damn dipstick. If I needed to pay for the hood hydraulic kit, cool. But don't just dismiss me! If I damage something of yours, I'm going to bring it to your attention and apologize. It's that simple. It's a freaking scratch and things happen. I get it! If your mechanic left the dipstick out and didn't check the fluids, what else didn't he do? Is there a bolt missing in the motor? Will it fall out while I'm driving one day? At this point, I have no confidence in this service department and will never bring my vehicle back for service. I had no problem letting them know that their service and my experience was just plain shitty. Yep, my words exactly!Sold me a lemon
by Sekeia White on 12/26/2022Don’t buy from this dealer once they get the de close they don’t care what happens with you and your car not their problem even though they sold me extended warranty I haven’t had the car six months and my motor is gone I spoke with sales… manager Darrell he said to take it somewhere else they too backed up and didn’t offer any further resolution bad sales bad service poor customer service raggedy car don’t go here pleaseThey sell em but they cant fix em
by M4dP155ed on 11/07/2022Terrible service dept. Rude, unorganized and unkept promises. Drop off your car with an appointment that took 2 months to get only to find out a day later that they dont even have the part in stock and after complaining the service manager… refuses to fix the vehicle??? lol patheticPrice gouging
by Ife Harris on 06/23/2022The dealer will go up on the MSRP on a vehicle once it's time for purchase, if the dealer see your interest. The asking price listed online is not the price until you get ready to do paperwork, on top of all applicable fees and taxes.Easy, knowledgeable, and simple.
by Jack on 02/21/2022My purchase during my time there went nice and easy. They were helpful and friendly while going over all the necessary information so that I could get my vehicle out the door as soon as I can.Better than I thought- thanks Bryan!
by Ashley K on 05/25/2021I was assisted by Bryan W., who immediately assessed my needs and gave a realistic option- which I am quite satisfied with. I told Bryan before hand what my past experience was with a dealership was and it like it was his mission to make it… 20x better. I was also given an AMAZING deal for my trade in. I got in the dealership at about 6:45 pm and left at about 8:30 pm (because I was a chatty Kathy) but that is world record time for me!! I came in with my financing already settled so it was a breeze. The gentleman in finance (I believe his name is Bob, I really hope I’m right) was VERY kind and helpful as well. So I know what you’re thinking, with all the great things I have to say, why not 5 stars?! Well, I emailed a few times the night after I left about a few items I left in my trade-in and I never received a response. Realistically my rating is 4.75 stars but it won’t let me put that. Bryan has called me since the visit but I was at work and failed to remember to mention it. I would definitely buy from him againPoorly run
by Jo on 05/16/2021I had my car serviced at the dealer and was told they vacuum it- complementary. Well, when I returned home after the service was done I discovered they only vacuumed the front of it. I spoke with the manager about it and he said that's… all they do. Talk about pathetic. Either do the job right or don't do it all all. This is like saying you'll wash the car but only do the top. Ridiculous.A great sales person - is what we had
by Eric on 05/05/2021Bryan was an excellent sales person . He makes you comfortable to the point you felt like you known him for years . Ask for Bryan , Eric & Tequila referred you!!! Ed Voyles Kia !!
by Taylor S on 08/13/2020Andrew Holler (lead salesperson) was really helpful in answering my questions and communicated with me throughout this process. I highly recommend him. Daidrean Ramsay was also very helpful and accommodating. It was a really good… experience.The most pleasant car buying experience I have ever had.
by Bryan Fort on 07/20/2020I arrived at Ed Voyles at around 9:15 am and was driving out in my new car at 11:15 am. This was the fastest car buying experience I have ever had. My Salesperson Stephen Empie was fantastic. I never ever felt pressure and they worked with… me to get me the terms I was comfortable with. Chris Ashby the Finance Manager was also pretty amazing. If you're looking for a new KIA go to Ed Voyles !Second time, same result.
by Jim G on 03/15/2020Got to sit thru the buying off lease process with Ed Voyles, not sure if its Jr. or not, but he with his manager made the process go well. He is very friendly and makes conversation friendly, not just about business. They are always easy to… deal with and they are pretty straight forward with the process. I will recommend doing some research, know what you are looking for, and it makes it that much easier. I will be back when it's time for a new vehicle.Awesome 😎
by Scott on 02/27/20206 years and 3 Sportage - Purchased at Ed Voyles Kia at Smyrna. I recently work wilth Will Davis. He is awesome! Start to finish. I love my 2020 SX Sportage!!Positive experience
by Positive experience on 02/08/2020They were very accommodating and helpful in working out finance terms. Demeanor was professional but friendly. Overall a positive experience.Muddled sale
by Muddled sale on 01/28/2020There were definitely rough spots. The worst was when I brought the car home and it would not START! Dealer had to come to my house and bring me a loner Dead battery on a new sale. Unacceptable. A terrible inconvenience. Other problems… included that I had to repeatly drive to dealer (out of town) to close the sale. The people I needed to meet with either were not there, were talking to other customers or terribly, terribly slow, making me late to or missing impotant doctor's appointments. I had a heart attack in December.2020 Kia Sportage EX
by Jill Worley on 01/20/2020I had a great experience with this dealer. I’ve used their service department for years and when I was ready to buy my new car I chose this location. Everyone was great from online to sales to finance. The whole process was easy and stress… free.Good visit
by James on 11/11/2019The service appointment went well. The service agent spent time answering my questions. Wait time wasn't too long. Staff was friendly and accomadatingExceptional Service
by Dominique Williams on 10/10/2019Carie was amazing!!! He was extremely accommodating and attentive. He even walked me to the vehicle with an umbrella since it was raining. He helped me to clean out my old vehicle, removed my old tags and placed my new ones! Everyone I… interacted with was phenomenal and extremely professional! They have a friend in me. I was treated like family. Keep up the great work!!!!!Exceptional Service
by Exceptional Service on 09/30/2019The service was great! Carey was a great salesman and Chris in finance was a pleasure to work with.
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