Customer Reviews of Stone Mountain Volkswagen
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Buyer Beware
by veritas4 on 03/10/2015My customer service experience was atrocious. This is a dealership that doesnt care about it customers once they drive off the lot. After attempting to sell me a second key at full cost in violation of the pre-certification, Stone… Mountain Volkswagen assured me I would be sent a working key free of charge. A week later I received a non-programmed key that I was charged over $100 to program. I contacted VW of America and was told that I would be reimbursed. Weeks later, I have been assured by several Volkswagen representatives that a check has already been cut several times and given various explanations for why, weeks after I was initially contacted, I have not received any check. I would never do business with such an unprofessional, shortsighted organization again.My 2013 VW Beetle
by dryser53 on 02/05/2015Purchased my 2013 Beetle from Stone Mountain VW and was very pleased with the entire experience. My sales consultant, David Schilpp was extremely helpful and his patience and knowledge were greatly appreciated. I love my car and I would… recommend this dealership and Mr. Schilpp to anyone looking for a Volkswagen. You will not be disappointed!!Purchase if a new Golf GTI
by MyRabbit on 01/15/2015The salesman and management of Stone Mountain Volkswagen were excellent to work with. The salesman was especially helpful and easy to work with. He was very knowledgeable or if didn't know something would find out and get write back to… me. I thought I got the best deal being offered on line at the time for a very popular car. Excellent during and after purchase as well, getting me information I needed to know. Would definitely recommend them to others.Excellent Overall Experience
by CE_Now_VW_Fan on 12/04/2014Our experience was excellent. Greg did a great job and was patient and helpful throughout the selection process, then spent the day helping us get our purchase completed. He and Rick made sure we got an excellent price and the best… financing for our situation. We purchased 2 vehicles, and are very happy we decided to buy them from your dealership.Fantastic Experience!
by DickersonHouse on 11/20/2014We recently purchased our third VW from Stone Mountain VW. Our salesman, Samuel, was absolutely fantastic. He provided superior service from beginning to end. We could not have asked for a better experience. We drove 100 miles one way to… purchase from Stone Mountain VW and would do so again in a heartbeat. You definitely earned our business Samuel!Best Dealership in GA
by ctinninis on 10/22/2014Stone Mountain VW is a great place to get a new/used car. Everyone from internet sales, to sales, to finance and even the owner is friendly and accommodating. I got my first VW CC from Gunther in Buford and it was a constant run around.… I loved my car but not the dealer and when it was time for a new CC, I am so glad I went to Stone Mountain. Lynda in sales was the best and the deal was solidified with the owner, Mr. Fioretti personally assisting me. They care and will go out of their way for you!!!2014 Touareg TDI Executive Sight Unseen
by dieter2 on 10/06/2014Based on excellent feedback and responsiveness from my salesperson I bought this 2014 Touareg sight unseen from Ohio! Fantastic customer service.New Passat TDI Purchase
by NoMoGassers on 10/02/2014I had done a lot of research on the Passat TDI. Once I drove it I knew this was the car for me. The sales staff were knowledgeable, friendly, and not too pushy. I looked at a used model, but it wasn't the color I wanted and ended up… purchasing a new 2014 model. I would definitely recommend Stone Mountain VW to anybody wanting to buy a VW! BTW Jean my salesman told me I may expect slightly lower mpg #'s until the motor is "broken in." Well, I have actually exceeded the Highway and City and have been averaging 46 mpg combined!!! Cant wait to see what I get after the "break in" is complete!Great Dealership!
by Hbmgreen17 on 09/06/2014My wife stopped by after work to look at a vehicle. Later that evening we purchased a 2014 Passat. Our salesperson, Joseph P. was great and exceeded our expectations. He worked hard for the sale while earning our trust and respect. Great… staff. I would definitely purchase there again!Fantastic Purchase Experience
by Montgomery70 on 08/20/2014I recently bought a new Tiguan from Kevin J. at Stone Mountain Volkswagen. It was an incredibly easy and stress free purchase, and there were so many pleasant features about working with this particular dealership. The level of service that… I've already experienced has made me totally comfortable with the fact that I think that is their everyday approach to working with customers - to exceed expectations now and in the future.BEST DEALERSHIP
by brice2220 on 07/16/2014I came in this dealership on stone mountain hwy to trade in my car and get a newer car.It was fast and easy the sales person jean f. is one of the best salesman I have ever seen.My new Jetta
by doozy14 on 07/03/2014I was well received at the dealership for my appointment but really had not planned on buying a new car. However my salesman Phillip F. assured me that he would be able to make me a great offer. After gathering the facts on what I wanted in… a car he quickly brought down a car that he thought would satisfy my needs. After a test drive I realized he hit the nail on the head and a couple hours later I was driving my new car.A GREAT PLACE TO BUY, GET SERVICE and BE SATISFIED
by mread on 10/26/2010I have been a long time customer at Dwight Harrison VW .. I've bought a number of cars there and will not go any other place for service and parts. I feel that I am treated with respect as a customer as well as someone with some degree of… intelligence. They don't play games there .. when my car is in for service, I am kept advised of both status and potential costs involved. When I purchase a VW from Dwight Harrison, I never feel as though I've been treated in any way but honestly and have gotten the best price available. I would HIGHLY RECOMMEND anyone check out Dwight Harrison VW first before going anywhere else. You won't be disappointed. A VERY satisfied customer in Decatur!Friendly & Efficient Car Buying Experience
by harlemstride on 10/05/2010Bottom line: Needed a difficult-to-find compact crossover in ATL (Volkswagen Tiguan SE with AWD) asap and Internet Manager Rick Kiker and DH dealership delivered. Used internet research (edmunds; truecar; Kelley; carguru) and emailed… several VW dealers; Rick had the best follow-up. Met Rick 30 minutes before closing to test drive. No rush. No heavy sales pressure tactics. Talked prices & he offered invoice first. Very little haggling. (Little room to negotiate on our part because we had no trade-in & wanted a 2011 car that wasn't on their lot). Rick & DHV traded with a NC dealership to get the car. Financed with dealership (4.1%)--they beat our credit union (5.4%). Great follow-up after car purchase. My husband asked Rick to show me car features (ex. Bluetooth, etc). Rick spent 45 minutes showing features & answering questions--and followed up with a phone car a week later. I found Rick to be straight-up guy, personable, not pushy, value-added & efficient. Recommend car buyers to do internet research first & deal with Internet Manager for less hassle.No Nonsense Car Purchase
by drduke887 on 08/29/2010I had already decided on a new Jetta, and made contact with several dealers, and taken a test drive before talking seriously with Rick Kiker about a purchase. I knew Dwight Harrison didn't have the car in the style and color I wanted, but… Rick offered to trade with another dealer to acquire what I wanted. I had already done my research and knew what I wanted to pay, and Rick didn't try any sales trickery or haggle with me over price. Rick delivered the car to my work, showed me the car and I signed all the paperwork in under 30 minutes. It was a great experience, and Rick was a pleasure to deal with.Great Experience
by sbm1 on 08/16/2010I had a great experience with Dwight Harrison VW and the salesman Rick Kiker. I got an excellent deal but never felt pressured to buy. Rick checked in with me throughout the week after I did a test drive but never put on the high pressure… tactics that a lot of dealerships do. Rick was nice and professional throughout the entire experience.Good People Here
by anon321 on 04/29/2010I was recently shopping for a used Volkswagen and was ready to purchase immediately. I called several dealers and either was ignored or got a standard line of BS and a "come on down". I called Rick Kiker who listened to what I was looking… for, and actually discussed my needs with me. We discussed several cars that were posted on their website. He was honest, down to earth, and appeared willing to do what it took to get my business. Based on that phone call, I gambled and loaded up my family for the 50 mile drive to their dealership. I was glad I did. When I was there Rick warmly greeted me, was kind to my family, and went through the various pro's and con's of several cars and how they applied to what I was looking for. We settled on a Certified Pre-Owned VW. I told Rick what I needed to get the deal done, and he made it happen. No insulting haggling, no sitting in offices waiting for approvals, no typical car dealership tactics of any kind. The end result was an excellent deal. The finance manager was also very straight forward, no games, and very friendly. The car itself has been perfect. It was a 3-year old used car, but it was indistinguishable from a new model, with low mileage. The carfax report showed it had been meticulously maintained. So far it's been nothing but a pleasure to own and drive. I couldn't say enough good things about the car, the deal, and most of all about my experience with this dealer. It's exactly what I wanted, but didn't expect from a dealer. It was a pleasure to buy a car from Rick.Rude and incompetent describes the strong points.
by fowvay on 10/12/2009I had sought a new vehicle at Dwight Harrison because I'd purchased my first new VW from them several years ago. I initiated the discussion with the internet salesman Rick Kiker. It was a total waste of my time. He didn't do a thing to get… the vehicle I was seeking. He ultimately told me that I was not a prospective customer and stopped speaking to me. What a way to treat a person who's standing there with their checkbook in hand to make the purchase on the spot. As I was leaving the dealership I stopped to complain about his lack of competence. After the fact, I now know that everyone at this dealership fits the same mold. It obviously is promoted from the top downward. I ended up buying a TDI Jetta from them but I have learned a very hard lesson. The purchase was not very pleasureable and I don't have enough faith in the competence of this dealership to ever use them for the carefree maintenance that was already paid for in the purchase price of the car. This dealership was the last of the metro area dealerships that I would ever patronize. I now feel that Volkswagen is the absolute worst company for customer satisfaction/service on the automotive market today. I blame this on the dealer network. Dwight Harrison VW has proven to be rude and incompetent with their knowledge of their products and their ability to operate in a honest and high integrity manner. I won't darken their doorstep ever again and when asked I advise others to stay far away. In fact, I recommend others to stay away from the VW marque completely.Don't Buy From Here!
by nicolec on 05/22/2008They sold me a certified pre-owned car with numerous problems. I drove 150 miles back and forth to get things fixed, as they didn't have the parts in, so I went back several times. They were always off regarding their service time… estimates, whatever they tell you DOUBLE it, at least! Each time I expressed my concern regarding my CPO car having so many problems out of the gate, as it was supposed to have undergone a very detailed inspection. They never had a response and never apologized for my troubles or time they wasted. I even spoke with Mr. Dwight Harrison and his son IN PERSON. They could not explain why my CPO car had so many problems when I purchased it, they just tried to make my concerns sound worthless. I found out later that it was THEIR dealership's responsibility to ensure that my car was up to date with everything before it was sold, which they clearly did not do. When my husband called and spoke with the son, HE HUNG UP ON MY HUSBAND! Talk about horrible customer service. I will never set foot on their lot ever again, even if someone pays me to. The only positive was our salesman, Kenny. He was a straight shooter, too bad they sold me a bum car and refused to stand behind it. I cannot believe the arrogance of the owner and his son. I don't know how they stay in business with attitudes like that!Excellent Service
by tf1231 on 03/25/2013updated 04/29/2025I went to several other ATL VW dealerships for warranty work on my VW CC and wasn't happy with my experience with Jim Ellis and others. I decided to give VW Stone Mountain a try and they fixed everything on the first visit. The servie… manager (Rudy) is a really nice guy and very easy to work with. I highly recommend using them if you need service done on your VW.Excellent!
by wgh1 on 03/29/2014updated 04/29/2025We purchased a 2014 Jetta Sportwagen from Stone Mountain VW, and it was definitely the best car buying experience I have ever had. The sales person, Joseph P., was nice, helpful, honest and not the least bit pushy. I will go back again the… next time I am in the market for a car.
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About our dealership
It’s Not About Us… It’s All About You!
Stone Mountain Volkswagen works hard to make sure you always enjoy your experience when you visit us. Whether you need a new Volkswagen or a pre-owned car, our dealership in the greater Atlanta area will offer you a range of options that can fit your unique automotive needs.
Volkswagen Golden Pin Award
Stone Mountain Volkswagen is proud to add the Volkswagen Gold Pin to its long list of honors and accolades, one of the most prestigious awards given by Volkswagen. To earn the Gold Pin a dealership must live up to the considerable expectations placed upon them by Volkswagen. Retailers must faithfully represent the Volkswagen brand, attract and provide an outstanding experience to customers which results in total satisfaction and loyalty.
The Gold Pin is as desired at is it difficult to obtain as only 10 were awarded this year. Furthermore, the Gold Pin can only be received by a dealership once. Stone Mountain Volkswagen is a permanent member of an
What sets us apart
#1 Volkswagen retailer in Georgia 4 years in a row
Dealer Rater Dealer of the Year four years in a row for superior customer service! 2015,2016,2017, 2018
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (6)
- English
- Bosnian
- Serbian
- German