Nalley Honda
Today 9:00 AM - 7:00 PM
Customer Reviews of Nalley Honda
Review type:
Honda HRV sport- Nora
by Carrie Lee on 04/18/2025
A’Darius helped me find my dream car. He ensured he gave me the best price possible as I shopped for a Nordic Forest Sport HRV. I spoke with eight other Honda dealerships, and I know it is true. A’Darius was honest and caring. After I… confirmed I wanted a car from him, he let me put a deposit on it since I was out of town and could not make it over to pick it up for another week. Then he stayed late one evening since I am a teacher in Marietta and could not make it there until after school. The financing guy, maybe Travis, was also helpful.
105 reviews
Sort by:
Honda HRV sport- Nora
by Carrie Lee on 04/18/2025A’Darius helped me find my dream car. He ensured he gave me the best price possible as I shopped for a Nordic Forest Sport HRV. I spoke with eight other Honda dealerships, and I know it is true. A’Darius was honest and caring. After I… confirmed I wanted a car from him, he let me put a deposit on it since I was out of town and could not make it over to pick it up for another week. Then he stayed late one evening since I am a teacher in Marietta and could not make it there until after school. The financing guy, maybe Travis, was also helpful.5 hours. Car not fixed.
by Kohen Hayes on 03/22/2025Bought a car from them two weeks ago. They said they “inspected” it. As soon as I drove off the loud is was squealing VERY loudly. Made an appointment. Drove an hour and half with my 2 year old. Waited five hours. They said it was a rotor… issue, although I have no idea because the paperwork they gave me back had absolutely 0 information on it. I drive off the lot and the squealing is still this if not WORSE. I’m pissed off. Took off work and everything only to get no repair, no communication. 0/10 on service center.Thank you for allowing us the opportunity to pick up and return your vehicle to address the concerns you were experiencing. We are pleased that we could resolve the issues and ensure your satisfaction. If there’s anything else we can assist you with, please don’t hesitate to reach out. Chris Wilkins General Manager Nalley Honda 678-479-3937
Service to Honda Accord. 2013
by Slater Jeffrey on 12/15/2021On Monday, December 7, 2021 I had my ABS module replaced and fully operational. Subsequently, I could not charge my phone at any of the ports. The service person could not resolve the issue and recommend that I speak with the phone company.… I am convinced that the problem happened when the repair was done. I had my car regularly serviced at the same location for eight years. I expect to have a better response to this matter. Waiting to hear from the service personnel.Auto Fraud
by Reginald B on 07/18/2021Auto Fraud The worst decision I ever made was buying a car at Nalley's Honda in Union City,Ga. On May 31st, I bought a Used 2019 White Honda Accord Turbo 2.0 for $30,364. The dealership contacted me less than 7 days later and wanted to buy… my car back. They offered me a 2021 brand new Honda Accord 2.0 for my trade in.( Red Flag) I said No. Before Purchasing the Car, I asked for a second key and there was a scratch on the bumper that the dealership was suppose to fix within the 30 days. They refused to fix it and only give me a second key. (Unethical business practice) July 16th, my temporary tag for the Honda Accord expired. I went to the local Fulton County Tag office to get an extension but Fulton County refused to give me an extension because I'm not the owner of the car. The Dealership failed to apply for a tag within 30 days after the sale. As required in O.C.G.A. 40-3-3. The Dealership took my money without providing me what I purchased. Only July 16th, I went to the dealership to inquire about my tag and they said it was nothing they could do about it. Chris Wilkins the General Manager told me to drive the car and we will get this resolved Monday. The plan was to give ME the paperwork to take down to Fulton County. I refused and got upset. Chris Wilkins the General Manager at Nalley's Honda thought it was a good idea to have me drive the car illegally due his staff not getting me my title. I called the police and demanded my money back. The Chris Wilkins said he will give me my money back Monday upon inspection. Ideally, he wasn't going to do the inspection right then and there. He wanted to put contingency on my money. I demanded they do an inspection now and take the property. I have yet to get my money.Reginald, thank you for taking the time to leave this review. I apologize if you felt the customer service you received was lacking in any way. When you were with me, on Friday, you asked me if we could give you your money back, and I told you that we would, but it could not happen until Monday because it was after 5:00 pm. We gave you a we-owe, for the money due and agreed to see each other on Monday. Once again, I apologize for the inconvenience and will see you on Monday. Chris Wilkins, General Manager 678-479-3937
They added $2000 to our deal without our authorization. Wont return calls..
by John Miller on 07/01/2021Hidden charges.John, we're disappointed to hear of the negative experience you had at our location. Please reach out to us so we can learn more about your visit and work towards a resolution. We hope to hear from you soon. All the best, Chris Wilkins, General Manager, 678-479-3937
Damaged Not Disclosed
by KC on 02/24/2020I went to this Nalley, Union City, with the intent of purchasing a vehicle. Upon driving the car I was checking the the overall condition when I saw damage that extended from the front wheel well to the rear tire along the bottom rocker… panel. It looked like someone had ran over something on that side if the vehicle. The damage was significant enough to have me worried about rain entering and rusting out the vehicle. When I mentioned why this was not disclose to me earlier I was told by the manager that he "could not possibly know everything about the used vehicles he has for sale." This amount of damage to a vehicle and he does not know about it? What else is he "not aware of." I was still willing to go ahead with the purchase as he reduced the price. I asked to have a few days to have the vehicle inspected, he gave me until Monday as this was Friday . I called my mechanic and he did not have any room to schedule me for Monday. I asked for 2 more days until Wednesday and the manager refused and walked away. I left the dealership and will not return. Sorry, I won't be buying any vehicle from Nalley if this is how they sell vehicles.Kc, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. If you'd be willing to provide more feedback, please reach out to me at (770) 756-8717 so we can assist you further. Chris Wilkins, General Manager
Awesome Customer Service from Tee Faison
by Mary-Mc on 01/19/2020Tee has been super nice. From the time I spoke with him on the phone until the deal was done. Highly recommend.Hi, thanks so much for rating us so high! Be safe on the road!
Excellent Service
by T.Washington on 01/18/2020I took my 1996 Honda Accord in for repair. It needed to be left while parts were ordered. I was given a rental car to use in the meantime. I would like to thank Adam Jones and Marty for keeping me updated. I would like to give Adam a… special thank you for going above and beyond anything that I could have imagined. I will definitely bring my car to Nalley Honda again.Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!
2020 honda crv rebiew / nalley honda
by honda crv on 01/09/2020Best quote, best presentation, great trade in value, excellent service from sales associate walt johnsonWe always appreciate positive reviews! Thank you, and happy motoring!
Review of buying a new car at Nalley Honda, Union City, Georgia
by Newcarreview on 12/27/2019This is the 2nd car I have bought at this dealership. The employees are friendly and helpful. Special thanks to Waltavious Johnson and Mehboob Esmail.Hello, we are happy to see that your customer experience was a positive one! The team here is always available for any assistance that you may need. Thank you for taking the time to leave us your rating!
Great experience!
by Shendel on 12/07/2019Walt was great to work with! I drive down from TN to pick up a Highlander I found online through Nalley and he made the process smooth and a great one!Hello Shendel, thank you for the high rating! Our team works tirelessly to provide excellent customer service.
Excellent customer service
by desumter on 11/30/2019Excellent customer service, friendly, caring Andre Dallas( manager) took time to listen and find the right vehicle. Very accomodating to my driving needs. I definitely recommend this dealership.A great experience
by Austin307 on 11/30/2019I came with my mom as she bought a car here. We had a wonderful experience with sales people who really cared about her finding exactly what she wanted at the price she wanted.Clear, honest, and Easy to do business with
by ChuckMtti on 11/26/2019Great experience. They laid out all costs and no hidden fees or extras via email. Came in and car and paperwork was ready to go.We always appreciate positive reviews! Thank you, and happy motoring!
Walt Johnson was amazing!
by Lisa F. on 10/09/2019He worked his magic in getting me the best deal possible. I would definitely recommend purchasing your next vehicle at Nalley Honda GeorgiaThank you again for taking the time to let us know how we did!
Great service
by Chelsea on 09/06/2019The employees were friendly and welcoming. We had a great experience and received a great price on our new vehicle.Fast and friendly
by Jbecerra on 07/15/2019My son found his car on the website with Nalley. We spoke to Walt and he had everything waiting for us when we arrived. Great, friendly service!Fantastic Car Buying Experience
by dbourgeoissr on 06/20/2019Walt Johnson was extremely knowledgeable about the product and his professionalism was off the charts!!! I would highly encourage anyone looking to purchase a vehicle to come to Nalley Honda in Union City, and allow Walt to assist you with… your car buying needs.Problem Solved
by BP on 06/14/2019I expressed concerns about being given the wrong tires, but once I made the dealership aware, the problem was fixed in a timely manner. Mr. Zahir made sure that the problem was fixed, and for that, I am thankful. I will be back!Wrong Sized Tires
by LoveMyHonda on 06/12/2019I went to this dealership because it is close by me. I even decided I would start receiving my services here, but after what has happened, I’m not so sure I’ll be back. I stopped by this dealership because I needed two new tires. I… specifically asked the serviceman if they had the exact same tires that were already on my car in stock. He replied that they did. Thinking perfect, I dropped my tires off to be mounted and came back to get them later on that day. It wasn’t until recently that I noticed, that he did not mount my rims to the exact same tires. In fact, the tires are smaller. My car has 225 and the tires he sold me were 215. I’m upset because if he knew he didn’t have the correct tires in stock that day, he could’ve ordered them. I had no problem waiting. I had another car to drive while waiting on my tires to be fixed. This was very disheartening that someone would get over like this.Hello, I'm sorry to hear of the negative experience you had at our location. I would like an opportunity to make this up to you. If you are willing, please reach out to me at (404) 994-4321 so we can work towards a resolution. Chris Wilkins, General Manager
Unbelievable inconsideration
by Amanda on 04/17/2019After talking with two to three dealers here, and confirming an appointment more than three times with the sales associate, and setting up a special appointment to drive a particular car and get a price for my trade in, I drove all the way… to the dealership while I was up in Atlanta on a field trip to the Zoo with my 3rd grader and made special arrangements just to go by the dealership (35 miles out of the way), and they called me 20 minutes before the “appointment” to tell me that the vehicle was now at the Alpharetta dealership and that it was in the process of purchase. I scheduled this “appointment” over a week ago and asked that they call me if for some reason the car sold because of all the hassle I was making just to get up to Atlanta ( an hour and fourty-five minutes away). They decided to let me know 15 minutes before my appointment time that they did not even have the car on the lot! This is something that I have never in my life - had to deal with, nor will ever deal with again. Trying to schedule coming up to Atlanta and then having the car you are interested in not even be there when there have been 6 appointment confirmations from the dealership! Not only did I leave without even letting them view my trade, but I am posting something that I never do, a horrible review! I was so mad that I had to sit in the parking lot just to compose myself. The dealership has been texting and emailing me for the let two weeks to please come up and look at the vehicle, and then when I can actually pull away from reality and drive all the way up there, within 6 hours, it had been purchased! Terrible customer service, and terrible handling of a customer ready to purchase!Amanda, we regret to hear that your experience with us was not a more positive one. Please reach out to me at (404) 994-4321 so we may assist you in moving forward towards a resolution. Chris Wilkins, General Manager
Honda CR-V
Honda Accord
Honda Pilot
Honda Ridgeline
About our dealership
I'm sorry for the frustration and inconvenience you've experienced. That’s not the level of care we strive to provide, especially after a recent purchase. I understand your time is valuable, and I’d like to personally look into this and ensure your concerns are properly addressed. Zach McClelland Service Manager Nalley Honda 770-471-3434
by Justin Bonhomme on 03/26/2025