Akins Ford of Winder
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Customer Reviews of Akins Ford of Winder
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Purchased 2025 F450
by RubyRed on 03/14/2025
The purchasing process went smoothly and was very simple. We were an out-of-state purchaser and everything that was mentioned to be done was done so effortlessly. We cannot thank enough, the Atkins Ford dealership and their salesman AJ… Jackson! He helped us through the entire process, and as I said it was an extremely easy purchase from start to finish. We are extremely pleased with the truck and the follow up from Atkins.
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No Covid-19 precautions
by Disappointed on 08/15/2020Even if the service was comparable to all my previous services, and this time much, much faster, I may not be returning for service to Akins Winder. I was extremely disappointed that the person receiving my car for service was not wearing a… mask or any other PPE, nor was the person driving my car when I picked it up. Of course, no one wiped the surfaces they touch or made any effort of 'disinfecting' the vehicle.Ford F150 Electronic Tailgate Issue
by sdoyle98 on 08/17/2020Took three visits to fix a tailgate issue, which part of it is a recall that was never communicated. Although I like Aikins and Ford, I have had a lot of problems with my 2018 Ford F150 Platinum. Sunroof leaked, the water actually came… down through the prompt speaker onto my lap, evaporator coil on the HVAC went out, had to get a new Sync display, several other issues. Ford gave me an extended warranty to 75,000 miles, but I'm going to ask for more (100,000 miles) as now the tailgate messed up and took three trips to Aikins Ford to get it fixed. None of these issues happened together, all were a one item problem. I like Aikins, they are always respectful and nice but it is 30 miles from the dealership and just tired of having to go back and forth. Aikins gives me a rental car, but it is still a hassle. The first time I took my truck to Aikins for the tailgate, I was also getting service done. They gave me a rental car as they said the tailgate would take a few days to fix. They called that same afternoon and said my truck was ready so I had to go back to the dealership the same day only to find out the tailgate was not fixed as they were awaiting parts. On my 2nd trip, when the parts came in, only the recall parts, they installed it and guess what? The tailgate still would not work. They had to order an actuator that took another few days so I had to go back again. You would have thought they would have found the actuator problem on my first trip there instead of just assuming it was a recall issue for wiring jumpers. Most of these issues are Ford Corporate as they built the truck and not the problem with Aikins Ford. Aikins is probably the best Ford dealership in the southeast. Yes, I was eventually satisfied after three trips. All of the issues are warranty so it did not cost me anything but I'm afraid to have this vehicle after the 75,000 mile warranty expires.Atkins Ford Review
by ScottD2 on 08/17/2020Josh did an awesome job with the new truck. Could not be happier with the experienceBad service
by Joe Sanchez on 08/13/2020Had a recall appointment on8-13-2020 at 8:30am . Took my f150 1 day before left it there at service department. Went back there to pick it up on 8-13-2020 at 3:45 pm . The service guy told me it wasn’t ready because they had 6 cars in… front of me. They did this 2 times already. Drove off with nothing fixed.Quick lane checkout
by aspen4242 on 08/13/2020Great service at a good priceOil Change and Rotation
by Workcreative on 08/13/2020My Ford F150 is still running strong because of the support and service I get from Gerry and his team of Service Techs at Akins, they are 2nd to no one.My 2020 EcoSport Titanium Awd
by Linbrat2 on 08/13/2020I had the most wonderful experience with Akins Ford Dealership in Winder, Ga. I give them a 5 Star Plus! I believe I had the best of the best with having Tim Smith as my salesman! He left no stones un-turned. He took his time and explained… everything there is to know about this EcoSport Titanium. He went over all the great qualities & the wonderful features that are loaded into this SUV. He explained the Ford Pass & I am so excited about the features. Also the Sync with my iphone .He walked me through the paperwork & I have to say that I never felt rushed, nor did I ever feel pressured! As a matter of fact this is the reason I chose to purchase the extended warranty.I had a salesman that was looking out for the customer and explained the value in the extended warranty. It is so refreshing and important when the customer feels appreciated and respected& has a salesman that is so knowedgeable no matter what your question is. He was not looking out for his profit but instead retaining a life-long customer. Thank You So Much Mr. Tim Smith & the wonderful associates that work tirelessly behind the scenes & Especially #1 Akins Ford !Akins Ford
by Hollowayc224 on 08/12/2020They were absolutely wonderful at Akins. I purchased my car there, and when it had an issue, they sent a toe truck (35 miles away) with a loaner vehicle and picked up my car. Amazing customer service!Purchase 2020 F150
by Cliff Spirek on 08/11/2020Sam Byrd was our salesperson and did a very professional seamless transaction for us. We have bought several vehicles from Akins Ford and Sam, all with outstanding results.Akins Ford
by gilbertb on 08/10/2020Everything about this particular dealership is superb, from the buying experience, add on accessories experience, and the maintenance experience. A class act in every way!F150
by Kenneth on 08/08/2020Really enjoyed the buying process. Very simple and no pressure.ford ecosport
by barbara on 08/07/2020service is great- all the people who work there are so nice and helpful.Akins Ford
by Linda 20# on 08/05/2020Akins Ford was the easiest & most pleasant car buying experience we have ever had, our salesman was professional & made us relax throughout the whole process.Ricky Van Matre
by dr. ricky on 08/05/2020This is the second time that I have purchased a vehicle from Akins Jeep Ford. I live in Duluth and drive and hour just to get great service. I have used Keith Dean for both vehicles and he is fantastic.Service Department is Incompetent
by RanneyLou on 08/04/2020Went to Akins for an oil change and service prior to going to a family reunion in Maryland. Was in Amherst, VA at 6:00 p.m. when the lower engine cover came loose and dragged. No place was open in the area to fix it. Finally made it to MD,… my brother recommended a mechanic to take a look at it. Costed me $117 to get the stripped screws replaced on the lower engine guard and the mechanic told me that I was very lucky it didn't fall all the way off and either damage the car, get hung up under there and burn, or fall off and hit another car. Won't be going back there as this was the 2nd issue with their service department - 1st issue was that the [non-permissible content removed] at the cashier's desk told me everything was fine with the car after the service, got in the vehicle and found the tech's report that I needed brakes (which I had fixed elsewhere).New Car Purchasing Experience
by Hamradio77 on 08/03/2020I went to Akins looking for a new mid-sized truck like a Ford Ranger. They had a great selection and I met with salesman Richard Dove who was absolutely superb. We discussed the “must have’s” for the truck and he quickly identified several… vehicles that met my criteria. We continued with the process, got together on pricing and completed the purchase. This is the second new vehicle purchased at Akins and both experiences have been excellent. They never try to constantly “upsell” you on items you don’t want which is so very refreshing in a vehicle purchasing process.Nice dealer!
by Cecilg1 on 07/30/2020This was a great transaction. The sales rep was very knowledgeable and courteous. Also nice follow up.Akins Service Department
by Jane D48 on 07/29/2020Excellent service. Staff is professional & friendly.Awesome Dealership and Sales Associate Ralph
by Carla T on 07/27/2020Second purchase from Akins. Will be back for more. Ralph Rosas was awesome. Very professional and great communication. Highly recommend.The Usual High Quailty Service
by Steve D on 07/20/2020As always, Akins delivers high quality service with excellent customer service. Always with a smile, positive attitude and personal touch.Akins makes you feel like family
by Moseley on 07/16/2020I hate dealerships with a passion. Until I found Akins they treated myself and my family like we was their family. I never felt like I was being fed a line of crap everything was right upfront. Go see Mrs. Katherine she was great.
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