Honolulu Ford
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Customer Reviews of Honolulu Ford
Review type:
Great experience!
by JPG on 04/28/2024
I just purchased a truck from Honolulu Ford today and had a fantastic "Ekahi" experience! The team went above and beyond to ensure a smooth and seamless process. From start to finish, they were professional, friendly, and knowledgeable.… I'm thrilled with my new vehicle and would highly recommend them to anyone in the market for a new ride. Great job, team! 5 stars and well deserved!"
Special thanks to the managers
Angela, Mark, Victor And of course "The Hidden Gem" sales guy Cody Konashiro
145 reviews
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Servive
by Lindalove on 08/04/2016updated 12/13/2016The service was awesome. And the people that work for ford was very kind to me. Thank youAwesome service and unlimited choices of vehicles
by Dadiyopride on 07/23/2016updated 12/13/2016I purchase a 2016 Ford F150 XLT. I was looking for a truck that was not equipped with Chrome package and not white because of the harsh RED dirt of Hawaii. I contacted Ford Honolulu through the the website and was contacted immediately.… Upon showing up in the showroom, Richard Teruya approach us and offered assistance. He showed us few vehicles and looked for my preffered vehicles. We eventually found the vehicle I was looking for. The Finance department gave me the deal that I wanted and even called me when they found a better APR for my loan. Great staff and choice of vehicles. One improvement they should make is to add a maintenance package with the vehicle, such as free oil changes for 2 services or something that will save a customer some money.Great Service/ Honolulu Ford
by Steve644 on 07/20/2016updated 12/13/2016My sales person Ken Hirata was excellent and very professional. My local Ford Dealership on Maui didn't have the car I wanted but I found one at your Dealership in Honolulu. My deal was completed over the phone and Ken took care of all the… details for a pleasurable experience from getting me the paper work to getting my new Ford Explorer Limited shipped to me in a timely manner. Thanks again. ExcellentGood Service Friendly Faces
by garysan on 07/14/2016updated 12/13/2016Service was quick, the people were friendly. Like working with Ford when servicing my. F-150.Great Service
by bliao1088 on 06/23/2016updated 12/13/2016Had great service from Richard Teruya and Daniel Morisato. I walked in to the dealership not expecting to buy a new truck but they took care of me and gave me a deal that I could not refuse and ended up driving away with a new truck and a… satisfied customer.Excellent service, everyone friendly and helpful.
by Bondisam2016 on 06/22/2016updated 12/13/2016My service representative, Daniel, is very knowledgeable and answered all of my questions. I only have one complaint. Every time I have taken my car in, no one tells me when it is finished and I probably wait for it longer than I should.Fantastic personal skills
by gsnoeyen on 06/20/2016updated 12/13/2016Rhett did a fantastic job, he was extremely knowledgeable about the car and was able to give me alternative options.Ethen
by EthenRic on 06/16/2016updated 12/13/2016i really appreciate the time, patience and attention that i received as well as the knowledge, cooperation and the understanding to my intreset in a vehicle in order to satisfy my needs and wants2nd Ford Transit 350 Purchase
by CECentinc on 06/01/2016updated 12/13/2016We purchased our 2nd Ford Transit 350 within the last two years. Our service this time was far better than the first time we purchased our first Ford Transit in 2014. Edy Chang did a wonderful job in keeping in contact and informing me… about the Transits in stock. She referred me to Richard Teruya, who assisted further in getting our 2nd Transit purchase agreement completed. Richard got our paperwork and got us the deal in a very decent amount of time. Daniel Morisato was also very gracious through the process of signing. We bought our first transit from Sherman, who has not kept in touch with us, and also did not recognize or acknowledge us when we were at the dealership with Richard. We, in fact, contacted Sherman via text message, if he could let us know if there are any transits in stock and he couldn't really figure it out for us. Also regarding recall, he instructed me to call the service department and make an appointment. When I asked Richard about it, thereafter, he immediately made an appointment FOR me. Not complaining about Sherman in particular, however, after experiencing the service we received from Edy and Richard, we will not be looking for any other sales rep at this time. Observing other sales reps on the floor, many of them seem unprofessional. Eating and laughing out loud, while there is a deal/signing happening at a table nearby. Maybe that's the normal demeanor of car sales people? Seems unwelcoming.Great Service at all times!
by HELENBAKER77 on 05/27/2016updated 12/13/2016All of my experiences at Honolulu Ford have been most pleasant. Servicing department, especially Valerie, sees that work is performed with attention to details provided by me as well as timely work per Ford. When I sit in the waiting room,… all the employees passing through are very cordial too! Thanks so much!Great service
by 808uso808 on 05/22/2016updated 12/13/2016I enjoy getting my '15 F-150 routine checkups and fluids change at Honolulu Ford, I enjoy the staff and have made great relationships with them, they really show the true island,Aloha way and service, keep it up Ford family!Easy purchase
by luv2drive22 on 05/20/2016updated 12/13/2016Experience at Honolulu food was excellent. Service was excellent financing was easy and taking care of the insurance was a very easy too.Honolulu Ford
by apapane808 on 05/07/2016updated 12/13/2016I am leasing a 2016 Ford Escape SE. Dealer had a good selection of Escape SE models with the features I wanted--2.0 liter Ecoboost engine and equipment group 201A. The staff was friendly. It took several hours for the finance process, but… the waiting area had a good climate control system and coffee and other refreshments were available. The Sync 3 is an improvement over previous versions and is much more responsive. Hopefully there will be a software update in the near future that will allow Apple Car Play through an iPhone 6 plus. I also feel like a basic navigation system should be included rather than being an add on for an additional charge--it's the year 2016!Great service
by Naomi89 on 05/04/2016updated 12/13/2016Daniel was an excellent service advisor. He called me as soon as the parts came in and called to remind me to make an appointment when I had forgotten. He has always been very attentive and helpful in past service appointments as well.Great Sales Experience, Pricing and Vehicle Service
by Escapetwo016 on 05/01/2016updated 12/13/2016I am truly impressed with the level of service at Honolulu Ford! This is the only car dealership I want to shop at. Rhett really made the shopping experience comfortable for us and most importantly we left with our new car happy that… night. Rhett also followed up with us on our purchase. Teresa in service was very professional and took care of us when we needed to bring in our new car to have the brakes inspected. The brake problem was solved. Thanks Honolulu Ford.she is great and professional dealership.
by pirateboss on 04/20/2016updated 12/13/2016Sarah was very patient and nicely to help me choose which vehicle would best suit our needs.she was so knowledgeable , this was the smoothest , most "enjoyable" car purchase that we have ever experienced.Thanks for Sarah ,We will highly… recommend my friends choose her for car purchase.Very friendly service department!!
by hamaukiller on 03/30/2016updated 12/13/2016Kyle Piercy was very helpful and even got my truck done in a timely matter!!Love our 2016 FORD Mustang
by agiv009 on 03/25/2016updated 12/13/2016Both my wife and I am 2nd generation mustang owners. Both of our parents drove mustangs, gave us our first mustangs and the 2016 is our 3rd mustang since we've been married and hopefully our 3rd of many more to come!Honolulu Ford Wins Again.
by Infamous808 on 03/17/2016updated 12/13/2016Battery begun to act up after I dropped my kids off at school. I thought it maybe needed a recharge so I drove around for about half an hour. Went home, waited a few and tried again and same problem. I called Honolulu Ford (where my… truck was purchased) and spoke to Rachel who was awesome. She asked if I lived close by(I do) and she said if I could be down there in 15 minutes they could see me immediately. Shot down there and spoke with Kyle, who was equally as awesome. They took my truck in as promised as I walks around to look at the newer vehicles and before I knew it my battery was changed under warranty and I was off in under 45 minutes! Thank you for everything, per usual Honolulu Ford was solid!Excellent service and hospitality at Honolulu Ford
by micky2090 on 02/24/2016updated 12/13/2016Service & safety check for my 2013 Lincoln Navigator. Check in was fast and Evan went over what I needed to be done. Complimentary wash and clean-up was nice and I had no problem rescheduling my next appointment to have the tires… replaced and wheel alignment checked with an estimated cost. Had a nice chat with Mark Benson and reassurance that they will still service my Navigator.Great service.
by chaddysticks on 02/23/2016updated 12/13/2016Theresa Paperd was great. I mean really. She did everything and I was very satisfied.
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